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    CubeSmart Self Storage

    3.6 (17 reviews)
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    Updated 3 months ago

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    Ask the Community - CubeSmart Self Storage

    Review Highlights - CubeSmart Self Storage

    My experience at this CubeSmart location has been the best customer service experience I have ever had at a storage facility.

    Mentioned in 2 reviews

    Read more highlights

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    All My Sons Moving & Storage

    All My Sons Moving & Storage

    1.2
    (69 reviews)

    I usually refrain from writing negative comments unless it's really bad, but I think certain…read moreelements are worth highlighting . Draw your own conclusion. 1. First, with a positive, the follow up and customer service is great. It has to be, due to the following comments listed. 2. Moved a 1 bedroom apt( bedframe , mattress, dresser , 2 TVs , and a sofa), and it took 5 hours , with a locked elevator , in the same building, separated by 2 floors.Everything additional was boxed or bagged. No loose items. 3. They attempted to change the charges the day of the move , even though we had confirmed less than 24 hours prior. Claimed the 3rd person Was due to their double booking, snow , etc . And the additional man would speed up the process . Did i mention this simple 1 bedroom move took 5 hours for an in building, one bedroom transfer? Does that seem expedited ? Everything was a group effort, and teaching moment. this slowed the move down. For example, it Took 20 minutes of discussion to figure out how to disassemble a bed frame efficiently . Constantly going back and forth to the moving truck on the clock ( for what idk ) . If not watched , disappearing for 15-20 minutes at a time . 4. I was advised that I could leave my dresser items in the drawers, and they could move them efficiently. I now have to find someone to take my dresser apart, due to items some how making their way to inside unreachable areas insiders dresser. 5. I have to find someone to reassemble my sofa. They didn't put it back together. 6. You're charged 30 minutes to and from . So, you owe an hour before they start . They didn't have to leave the property, but charged me fuel . How do you charge someone fuel, and time for arrival, and departure ? Seems like the rate is only labor . You're also charged for any items used to rap to transport furniture . The intimation that they try to give you when you book is that is inclusionary. 7. With a discount, A DISCOUNT, this move cost me $1,000. Between the random 3rd man up charge , wrapping items for the large furniture , fuel charge , insurance that they make you cover that they don't disclose until the last minute that is almost $200 additional ... 8. Moved my items into the hallway, and left them there unattended while moving. 9. Even if you pay by phone, they want you to write your credit card information on a random piece of paper. It's a hard NO, for me. Yes, I signed, and let them go about their business. It's exhausting to keep debating obvious discrepancies, and hidden fees during a move which is a top 3 stressor in general. Just .... Don't . Use someone else .

    All My Sons Moving - Virginia North…read more This moving company needs to be investigated for fraud or deceptive business practices. I booked my move a week in advance and paid a $100 deposit after being told it would guarantee my moving date and secure my spot. Then, only 3 days before my scheduled move, the manager -- I believe his name was David -- called to tell me they were fully booked for the entire week and that my move would either need to be rescheduled or canceled altogether. I made it very clear from the beginning that my apartment lease ends on the 31st and that I needed to move before then. Had this company been honest about the fact that paying a deposit did not actually guarantee service, I would have hired another moving company much earlier. Now I'm left scrambling at the last minute, despite having everything planned out. I also have to report to work in another state on the 1st, so this has created a major inconvenience and unnecessary stress. To make matters worse, speaking with them on the phone was a complete disaster. The communication was unprofessional, disorganized, and unacceptable. They agreed to refund the $100 deposit, but that does not make up for the inconvenience, stress, and potential consequences this situation may cause me. If I receive penalties from my landlord for a late move-out or face any employment-related consequences because of this company's failure to honor their commitment, I will absolutely be exploring all possible legal and consumer protection options.

    Zip Moving And Storage

    Zip Moving And Storage

    3.9
    (158 reviews)

    We have had Zip Moving and Storage now for two moves and have two more scheduled with them. We've…read morehad nothing but excellent customer service and support throughout both moves. They were flexible with us as we had to reschedule due to weather, and had several complicated moves that were handled very well. As with any move, we took care ourselves to wrap things, communicate our needs and expectations, but I would do that with any mover. Ask questions, clarify and explain what you want. All furniture was wrapped carefully with moving blankets and secured and all breakables were treated with care. I've never seen a team of people work so hard!

    The movers themselves were friendly and they were quick. That alone is deserving of 5 stars…read more However. The amount of damage we received was excessive to say the least. It wasn't intentional, but the amount of damage we saw was much more than what I would have been okay with. The furniture and location was difficult however given that everything made it to where they needed to be, I'm sure it could have been done much more carefully. That made this pretty mid tier service. So 3 stars. And that's what we initially put in our review. But then after putting in our claim on damages with ample proof of damages, and also our honest review, my wife received a call from one of the movers asking us to take down the poor review because they would get in trouble with the owners. Now I'm wondering goes on behind the scenes because the good reviews seems much more shady now. How many other reviews got asked to be taken down? They got the move done and did it relatively quick given the difficulty. The price was rather high given the quality of work completed. And given how quick they were to request us to take a poor review down to me deserves an even poorer review. Honestly, if they had taken accountability right away to the damages I would have felt better about a simple 3 star review. I can't in good conscience recommend Zip Moving and Storage.

    MyProMovers Chantilly

    MyProMovers Chantilly

    3.0
    (6 reviews)

    Excellent service, excellent speed with an unbeatable price. My only issue is that I just found out…read moreabout this company. Could've used them years ago! 6 stars!!!!!! I'm very grateful!!!

    Deceptive Contracts, Broken Items, and Fleeing Movers…read more I strongly advise against using MyProMovers. During our recent move, their crew caused over $3,600 in severe physical damage to our TV and then used shady, bad-faith tactics to avoid taking responsibility. Here is exactly how they operate and why you should avoid them: * They use a deceptive contract where the minimum liability limit ($0.60 per pound) is automatically pre-checked for you. Because of this sneaky loophole, they legally evaluated the contents of my entire house at under $5,000 total! * The moving crew knew they had broken our TV. Instead of unwrapping it for a final inspection, they rushed me to sign the paperwork and literally fled the house. They ran out so fast that they abandoned their company moving blankets. * Forced Fake Reviews: If you are wondering why they have so many 5-star ratings, it's because of high-pressure coercion. The crew actually take your phone and open the link to post a positive review online. They don't leave until this is done * When we sent their management the official LG technician repair estimate for the broken TV, they refused to pay it, hiding behind their $0.60/lb contract trap and try to bully you with improper contract. We have officially filed formal regulatory complaints against them.

    RestorTech

    RestorTech

    4.8
    (12 reviews)

    We hired RestorTech to remove the walls and insulation in the laundry room and also to remove the…read moreinsulation behind the bathroom shower due to smoke restoration after a fire in our building. Their crew removed the walls as well as all insulations behind the walls, they cleaned everything in the common area and they did a truly excellent job. They were super-efficient, hardworking, experienced professionals; they completed the work in one day and left my condo very clean and spotless as it was before they came. I am very impressed with the company, especially with Will, who is very responsive, reliable, courteous and it is a great pleasure to work with. We highly recommend Restortech and Will S. for any restoration work.

    Lemony Snicket A Series of Unfortunate Events...that pretty much describes us, and RestorTech is…read moreour MIRACLE, go-to fixer every time we have an event. I don't mean to brag ...but, we're sort of frequent flyers there. We were introduced to John Pletcher, RestorTech's owner, and his crew in July 2011, after our house was struck by lightning and caught fire. We had a lot of structural damage but lost surprisingly little of our personal belongings and household furnishings. RestorTech came out and packed up everything in our house. The pack-out and moving process took about a week and a half. It happened during an awful heat wave with daytime temperatures exceeding 100 each day. The entire crew worked (and sweated) their butts off. All of our belongings were professionally packed, cleaned up/restored and held in storage until a little over a year later, when our home repairs were completed. When it was time to move back into our home, John made sure to send the same crew out to move us back in. Our move-in was more comfortable for the crew because we had working air conditioning unlike during the pack-out. It was wonderful to see them again and it kind of felt somewhat like going to a reunion and seeing friends you haven't seen in a long time. All of our belongings and "stuff" were returned in great condition and several things came back in better condition than when they left. For example, I have a family heirloom desk that belonged to my mom. One of the legs was broken and I just never got around it having it fixed but it was fixed when RestorTech returned it to us. The second and third encounters with RestorTech were for water damage from a burst pipe. They got out here so fast and did such a great job so that only the padding under the carpet was ruined. They were able to extract the water out of the carpet and once it fully dried we just had to replace the section of padding that had been ruined. The cost of those two water encounters was very reasonable which made us happy because we paid out of pocket for those instead of making an insurance claim. There were one or two more minor events where they came to our rescue as well. Throughout all of our history with RestorTech we've worked closely with Molly. She and I, well, we're practically BFF's at this point. Okay, I may have exaggerated that slightly, but seriously, Molly is amazing and we adore her. RestorTech is a great company led by a great man and you can't go wrong in picking them to help you when those traumatic, unfortunate events up-end your life.

    Prince Movers

    Prince Movers

    4.8
    (545 reviews)

    We had a short move from the Chantilly area to Leesburg and wanted a local team. My wife researched…read morereviews carefully and Prince stood out a little better than some close competition. Their price was competitive with the competition and what we thought was very fair for a whole house move. We are super glad we went with Prince because the crew was unbelievable. Carlos ran the crew and was so professional and courteous. All floors/stairs were covered. Marvin, Omar and Jeff were all hard-working and got everything done quickly like clockwork. All furniture was covered and protected. If we asked for anything to be placed in a different place or requested changes there was only one answer: No problem - with a smile! I honestly didn't think customer service like that existed anymore. I consider myself a tough reviewer, I can't believe myself how glowing this review is but they were that good.

    I don't write reviews ..... ever. However, in this case I felt that a review was more than…read moredeserving. My 5 star review is only limited by the fact that I am limited to 5 stars ! From my initial telephone contact with Karey and our video walk through with Jon I was very impressed. Likewise, I was very pleased with the initial cost estimate that was provided to us. We did our due diligence and obtained two other estimates, both higher than the one from Prince. In fact, one was twice as high. We were a bit concerned about the great disparity. However, having been impressed with Karey and Jon and reading about the fundamental principles of their business we elected to go with Prince. I cannot say enough about the crew that handled our move. They called ahead of time to advise they were on the way - and on time ! Carlo, the team leader, was polite, responsive to our requests, flexible to add on a few things we needed to move, and his supervision of the other three members of the crew : Omar, Jeff and Mario. The care that the entire crew gave to our furniture, including some large, heavy wood pieces with glass shelves and doors, was extraordinary. The move was handled efficiently, effectively and expeditiously. Nothing was damaged ! The crew was great in moving things around to get them in the correct location. We were very pleased ! I must point out that this move was so well handled from initial contact to the crew departing our new home And it was accomplished UNDER BUDGET !! Kudos to the entire Prince team. We are grateful. B Nyman

    CubeSmart Self Storage - selfstorage - Updated July 2026

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