Exceptional customer service. I can't say enough for how easy and welcoming they made the process…read more I always felt my stuff would be safe and sound without exception.

From the owner: CubeSmart Self Storage of Novi, MI offers affordable self storage with premium amenities. Our 24985…read moreHaggerty Rd location has many storage units, including vehicle storage units suited for car, motorcycle, and trailer storage. We also offer a variety of moving supplies like tape, boxes, and bubble wrap. With over 1,000 stores nationwide, CubeSmart Self Storage is one of the most trusted names in self storage. Reserve your storage space online or drop by today!

Everything! Jane was beyond VERY helpful, sweet, kind, friendly, explained EVERYTHING to my sister…read moreand I who just today, moved from California to here / MI and I am so grateful we had her to help us! She deserves so much cause of the wonderful human / woman she is! Do NOT ever let her go!!! Way to go Jane-above and beyond you made our life wonderful

The manager, Darnell is fantastic. The entire facility is very clean and secure.read more

Unethical, poor communication, money hungry swindlers with fake reviews…read more I filled out online for a unit and decided I wanted to see it before signing a lease. I was never assigned a unit number and was informed that one would not be assigned until I signed a lease. Ended up having to leave town for a family emergency, they told me that I LEGALLY had the unit because a form was filled out and had to fill out a from to vacate the unit and they legally had the right to charge me. The people working *hite *rash. Lots of other places that are not privately owned unethical monsters.

Fantastic service every step of the way & super easy to set up. They have climate controlled…read morestorage, which was important to me. They kept our things safe & clean. Didn't have to worry about my stuff the whole time. It was well worth it. I'd use them again in an instant.

Very pleasant and friendly staff. She was very helpful and knew where everything was. And the…read moreprices of everything. She offered me information. I didn't need to ask for like the hours that they are open.And when they close. She also advised me on getting the right size boxes. Although I didn't check other storage facilities.I think the price was fair for what I got.

The truck itself was clean and in good shape, not a junker like I've gotten at other places. The…read moreprice was I guess "standard". but the reason I'm taking time and leaving a review at this place as opposed to anywhere else, is the PHENOMENAL service I received from Ms. Jennifer A. She was very helpful in explaining how to avoid fees, by extending our time (at no extra cost to me). Not only that, she was very sweet, kind and personable. We talked about our favorite 80's cartoons, and had all around enjoyable conversation. She was above and beyond and I would highly recommend this company/location based solely on her and my experience there today!

We experienced excellent service while we were pricing our storage options. Our representative Asia…read morewas very thorough, she took her time with us and made sure our questions were answered. And everyone at the desk had a great attitude and was very welcoming.

Terrible customer service. Outrageous prices that increase several times a year without reason. Go…read moreanywhere else.

We have had no heat here for a month and the power went out on our end of the building again…read more No one will respond to emails or phone calls. Very poorly managed.

It pains me to write this because I have been a long term tenant and referred many friends there…read morefor storage through the last decade. I just received an email that my rental rate will increase 49% or $1800 extra annually starting Jan 1st 2026. I am still in shock because the local people are very nice, however the home office will not respond to my emails or call back requests to even discuss being gouged by them. I will be leaving at the end of the year, I was able to find a new location with the same offerings at a cheaper price than I am currently paying and they could not have been more gracious and welcoming. I feel like I have been totally baited and switched for being a loyal customer. Not sure if they sold out to people who do not value the business. A normal rental increase is customary and expected and we always accepted it because it was usually a fair and reasonable increase, this crosses the line of fairness by 3x. I normally try not to bash anyone but the lack of response speaks volumes.

More helpful staff. Better signage. Employees who show interest and answer in full sentences or…read moreparagraphs

Our experience at this uHaul location has been outstanding and that's all due to one employee ,…read moreLashata. My initial visit was to look into renting an 8x5 trailer. Being new to this, she walked me through the process. We later decided to use the uHaul containter instead. Lashata made it comfortable for us to load inside the warehouse as it was 18 degrees outside. She followed up with the shipping department and made sure to let me know when the container finally left the facility. I couldn't have asked for better customer service. Thank you Lashata, we deeply appreciate what you've done for us !