The staff is the most dedicated I have ever seen and I really like to complain - the go above and…read morebeyond for their customers Even when they already closed the door they took my drop offs an processed them the next morning.... I would like to recommend for every person or team which interacts with customers to adopt their work style! Thank you! Oliver

I used to have great experience with this UPS store. Today they wanted to charge me $2 to put 6…read moreinches worth of tape on a box. So I will be moving my business to a different UPS franchise.

Wonderful customer experience. Super helpful and great with communication. Definitely recommend!read more

vehicle was broken into with a few days of being parked here. side window completely broken out of…read morevehicle. Will not use again.

The move Went very well . Definitely fairly quickly and nothing damaged and very polite.read more

Wasted my time sat all day, the moving window was 12-5 I'm…read moreDisabled and I contacted these guys because I cannot move my stuff alone. So they No Call No Showed. Go with a different company. Wish I would have read reviews before contacting them back. I cancelled my friends and the uhaul because I thought these guys were coming. What a Joke

Poor business etiquette Poor customer service…read morePoor loading Inexperienced movers As someone who worked in client service for 6 years with the number one mortgage lender AND who presently works with the public on a regular basis, I would not refer anyone to utilize perfection moving company. I hired a moving company in an attempt to alleviate the stress that comes with moving. After my experience, I wish I had gone with another company. My complaint is in the way the owner (Terry Crenshaw) spoke to me several times during the move AND the fact that all of my belongings were not moved. At the beginning of the move, he added on an additional $45 "long haul" charge because my apartment door was (per his estimate) 40-50 ft from the loading area, which I was not advised of a "long haul charge" during the initial call, but I was fine with. He and the two movers he had with him began moving items- I was preparing the things I needed to take in my car and helong my sister finish her own packing. The first incident occurred approximately 45m into the move, he randomly steps in my sisters room, where we were working, and stated my fee only included 2 people and he, as a 3rd body, was helping as a courtesy (he also mentioned having just had surgery and how he should not be working but was doing me a favor); I informed him I was not told this during the initial call and that he could simply have the 2 people with him move me. Terry had on sunglasses and during this exchange, I was gathering items to move and organize, he then steps in my face and takes them off and demands that I look in his eye. I directly advised I would not be looking at his eye and asked him to finish the move. Terry became very irrate and hostile, calling me disrespectful because he was 66 (I am in my mid 30s) and I was "talking back" and said he would take all of my things off of the truck (after already having received a deposit) because he was "trying to help his people". (As an HBCU graduate, I wanted to support a black business so to be told HE was helping me, was off-putting since I was paying him for a service.) I advised I needed movers today and asked him to finish the job. As the move continued I called for support because I figured I needed a males presence because his tone was extremely hostile, rude and condescending. Once MOST of the items were on the truck, I went to go and look. I had my phone out to take a photo as a way to document and remember my move day and he asked me not to record him, his grandson and his grandson's friend (the 2 movers), which I agreed & advised that I would like to take a photo of my belongings, he said he would send me a photo (the photo was never sent). After this, anytime I had my phone out he would yell at me to not take pictures or record, which I was not. Apart from the interactions with Mr. Crenshaw, he also did not move all of my belongings (which after seeing how the truck was packed, am certain it was because of poor loading). Please do your research and be aware in your intial call if you do decide to hire him. I personally will not be a returning customer and have recommended my friends/family to not use his services either. The signs were there in the initial call when he tried to "warn me" to not use movers who had worked under him and started their own business AND when he asked me for my credit card information over the phone (poor business etiqutte). I had to request an invoice to send my deposit. I was in a rush, but I hope by leaving this review I can help someone else avoid the physical (I ended up moving my own items at the end to hurry them along because more time was being wasted and the movers he had did not seem experienced), emotional, and mental stress I had with this company and specifically Terry Crenshaw himself. After the move- my father called and spoke with Mr Crenshaw and there was no accountability as a business owner on the poor service he provided. Yes MOST of my items were moved, however, after the interaction, I can say I really wish I had gone with another, more professional, company, even if it cost me more. (Mr. Crenshaw initially quoted me $660 for a 2 bedroom apartment and 3 hours, a company prior quoted me $590 so he went down to $580 and I ended up paying $725 in total because after "arguing at me" time had been added on; an additional hour to be exact) (His grandson and his friend, while seeminly inexperienced, were pleasant young men and I do wish them all of the best)

This group did a very difficult move for me. I feel that the value that they provided was well…read moreworth the price of the move. I will use them when I need to move in two years. I would recommend them.

We have a local move coming up so I used Yelp to check out moving companies and pick one with great…read morereviews. Patriot Moving Systems caught my attention so I called them to get more information. I talked with Dennis to get answers to my questions. He told me they are full service, meaning they will pack as well as move your household contents. You also have the option to do your own packing. One place I called pretty much only loads and moves your stuff so you have to do your own packing. Patriot sells boxes and packing materials but also suggested Home Depot or Lowe's but said he actually prefers and recommends getting these from U-Haul as he thinks theirs are better quality and sturdier. What I like is the way Dennis explained our options without overly promoting materials through Patriot. He also explained the rates for their services. Basically it is an hourly rate per person plus a trip charge and cost of the truck usage. He came out and walked through or house and then was able to give us a rough estimate of the number of hours we would likely need. We planned to use a staging company so we needed to pack some things to thin out certain areas like closets and kitchen countertops. So we arranged for Patriot to send out three people to box and move things into the garage for three hours and that was a big help. They were focused and hard working guys who went practically non-stop for the time scheduled. Whenever there was a question about packing certain items they asked about it. I could tell that they all knew what they were doing, their experience showed and they treated our things as if they were theirs. Delicate items were wrapped well for protection. Our move is currently on hold as we continue to pursue selling our home but Dennis checks in with me periodically to see how things are going. I will update this review once we actually complete our move but we know who we trust with packing and moving our property.

Another mover showed up and tried to gouge me and tell me my move would take twice as long and they…read morecould only move 2/3 of my stuff. Fired them on the spot, but still needed to move ASAP. Same day I called around and Patriot managed to help me out. Efficient, friendly, and hard-working. We beat the initial quoted time (before the gouging) by a good 30 minutes. I would call them again in an instant.

I recently used 2 men and a truck to move items out of my house to throw away. Everything was…read moreseamless and stress free. The team arrived- Nico and Lonnie- right on time early in the morning as I requested, super professional and friendly. They met our needs requested. We were very satisfied. Would call them again.

I called for a quote. The representative told me they would have someone call me backTook three…read moredays for them to return my a quote.

double billed quote broke furniture…read more room id marked totes placed wherever billed four men & two only actually worked pictures coming

I hired Two Men and a Truck out of Commerce Dr/Farmington Hills and they were efficient, punctual,…read morefast, professional and intelligent!! How often do you get intelligent, able-bodied movers who are diligently working and not padding their time?? After hiring another company to move me who spent 6 hours virtually doing nothing, I contacted Two Men and a Truck after a strong recommendation from a friend. They did not disappoint! They were such wonderful young men that we tipped them and, made recommendations to friends to please utilize their services when in need. The movers were careful with my art work, they handled my precious items with care and never complained!! I highly recommend this particular location and I can endorse their level of expertise!!

I am a corporate buyer for indirect materials. I knew exactly how to quote the job and what I…read moreneeded. It was professional from beginning to end! You will not overpay, waste time or get people who don't know what they're doing. University quoted me a minimum 4 hour job w/2 men to move items out of a 10 x 15 storage unit in Southfield to a new 1 bed/1 bath 2nd floor apartment in Farmington Hills. They showed up on time and had everything moved into the moving trucks within 1 hour. They moved all the items requested in addition to extra stuff and competently placed them in my apartment; including some assembly. These gentlemen not only optimized their time by taking the shortest route to the destination; but when we got to my apartment... the Operations Manager showed up while they were working to ensure the job was being done right! He extended me his business card, wanted to know my level of satisfaction and left the premises with my smile in tow! The movers left with time to spare.... everything neatly placed and no extra cost to speak of - PROFESSIONAL. The first movers I used were: Top Notch Moving Solutions in Livonia - I can't say enough to warn people not use this company. The owner was a liar who failed to honor his word and then became indignant when I complained. He didn't care if I ever came back. Nobody will tell me I pulled the "race" card of this company - because I am black! The driver, movers, the owner - reckless, slow, didn't provide an accurate quote and charged me twice the price. Don't walk from Top Notch - RUN. Thank you University Movers for making this an exemplary experience.

If you're consulting the BBB to help you find a reliable moving service, please allow me to wreck…read moreyour hope with our personal nightmare of an experience with this company. First, the company has learned the loophole where they only have to "respond," which in their case involves lying, and the BBB will give them points for this action, even while noting the customer remains unhappy. This is how a company with their terrible record and all of their complaints still has a B. Hooray! Nothing works anymore. So, yeah, we had a pretty awful experience with them failing to deliver our property within the estimated acceptable range (by several days), but they offered a per diem or reimbursement for things we'd need to buy in order to make it without our stuff (within reason). Ok, cool, we can understand things happen, but... then we never received the promised check, even after they promised the payment had been approved and was in the mail. And really, the 5 days per diem was fairly worthless as, at that point, we'd gotten our things and found several that had been dismantled and rebuilt improperly or missing pieces, etc. I made a complaint with the BBB and UMS ignored them until the BBB gave up and closed the file. I thought I'd finally blocked out the memory of this entire nightmare (I've left so much out so you have a chance to read it all today), but then got the notice from the BBB that the company had finally responded (after 3 years!), which said they'd delivered within the established range, apologized for difficulties, and given us remedies... but none of that was true. And the BBB responded to me saying these were lies by saying "so sorry, but we're going to close the file (again) and say the company responded to you and you still weren't happy." But the BBB grading system gives them points for this!! So, yeah, it's all a farce. Just burn your stuff and buy new things when you get to your new city.