I am a current renter and will be living these units. my monthly payments have almost doubled…read moreover the last year. when I look at other indoor unit costs at other locations they are much cheaper. when I call the office or customer service to get my rate re-evaluated they always say. we will review and no change. Debris, pollen and bugs have gotten in my unit. I will be making a claim because my wooden tables have this dust which is a hard substance on them I pay over $240 per month to have foreign items in my unit.

Horrible! Go anywhere else…read more A ripoff Automatic insurance then no where to cancel it unless you go to office. And they don't tell you this when you sign up Get rid of you stuff before getting stuck here

Well, I was pretty happy with this place, it's clean and everything works on site. However,…read moreapparently the absolute only way you can change your mailing address is to come in. Not by phone, not by email not by the almost useless portal. So if you were planning to store stuff for a move out of state, which so many people do, I'd avoid this place I'd avoid this place and find something with more modern methods.

I had to get a storage unit here a few months back while I emptied one of my homes out. They were…read morevery helpful and showed me the different options and went over different pricing for the units. Easy access to the units and they are bright, clean and very secure. I highly recommend them as they are great people as well.

Rented a storage unit through kiosk since no one was at the office last Aug 1. Vacated the unit on…read moreAug 19. Sent a certified letter informing them of my intent to vacate unit (according to rental agreement) was delivered and signed by their agent on Aug 23. Got a bill two months later stating I owe them rental fee for Sept and Oct! Tried contacting them and emailing them without any response! This is an update! I received a very enthusiastic phone call message from Five Star Store It telling me that I don't have any balance left. I appreciate the company's efforts to resolve my problem. Very happy customer!

I came here and use the kiosk (because the office was closed) to rent a unit and purchase a lock…read more When I went to the assigned unit the mechanism lock the unit was broken, so even if I had my own lock it would not have worked. On top of that there were several large bugs on the floor of the unit. Of course I disputed the charges with the credit card company, but I did also call and email the facility repeatedly over a six week time period and heard nothing back. They still send me invoices (which include late fees) as if they never received any of my many phone calls and emails! On top of the poor customer service, it is poor management that they do not open up the unit for a paying customer!

Friendly and knowledgeable staff, especially Kandace who went above and beyond for me. Easy check…read morein process, clean facility.

Staff was excellent. Move-In process was easy and the unit was clean and easily accessible.read more

All went well until I got my final bill which was almost $100 more than what Stacy had told me. No…read morerecourse, no manager to talk to, no returned calls, just that extra charge on my credit card. That gal who was so helpful in the beginning, Stacy, could do nothing to get that wrongful charge refunded. Can't recommend this company to anyone.

Entering and exiting the facility is very easy, the staff is timely in responding and very easy to…read morework with. Units are fairly priced and they have lots of supplies for moving in their main office! Also a convenient location right off the highway!

Rented a unit at the Farmington, MI location for 3 years. Yes, the price increased regularly but I…read moredid not deduct any stars from the rating because EVERY storage unit company does that and they did provide advance warning. The customer service is awesome, friendly, helpful, accommodating, will work with you on late payments. I vacated today and there was mouse poop on my storage containers but again, that happens in all outdoor-access storage units. Moved to a unit closer to home, was going to go with Public Storage but their customer service is awful and they are very unprofessional and unorganized so I went to another Extra Space location in Lincoln Park, MI, and rented there. That location is great as well.

One stop shop. Jason is great. Highly recommend for storing if you need extra space A+read more

If I could this place 0 stars, I would. I rarely leave negative reviews, but our experience with…read morethis moving company was bad enough that I feel obligated to share it. As a military family, we've worked with many moving companies over the years, and this was one of the worst experiences we've had. The packing was disorganized, items were packed carelessly, and several belongings were damaged during the move. Most upsetting was that the movers broke my baby's dresser, which doubles as her changing table, leaving us without a changing station. They attempted a quick repair with wood glue, but the piece remains damaged. We also discovered broken artwork that had not been properly wrapped or protected. The damage wasn't limited to our belongings. We moved into a brand-new home, and the movers left dents, drywall damage, scuffs, and markings on walls, stairways, and door frames. They also left cigarette butts, pop bottles, and other trash on the property. After the move, I contacted the company, provided photos, and completed the claim form they sent me. Since then, I have been completely ghosted. Despite the extent of the damage, no one has taken accountability, offered a meaningful resolution, or even apologized for breaking our belongings--including our baby's changing table. Mistakes happen. What separates a good company from a bad one is how they handle those mistakes. Unfortunately, the lack of communication and customer service after the fact has been just as disappointing as the move itself. I cannot recommend this company based on our experience.

My mother hired them for her move, and the movers destroyed her $6,000 glass table. Her dining set…read moreis now a hazard because it is broken at the base. The company was not even apologetic and actually very hostile. Since then, the company has refused to take responsibility or offer any compensation for the damage. On top of that, Christine O'Sullivan was extremely rude, unprofessional, and would not return any calls when I tried to resolve the issue. She only sends nasty emails. This was a terrible experience from start to finish, and I would strongly caution others against using this terrible company. Do not get fooled by this company like I did! Look at the before and after of my mother's table.

I requested a vehicle for a sudden move I had to make and went with the local Attic Storage around…read morethe corner of my old place. The service here by Marius is AWESOME, he helped me with the van and all the things I needed but he added in a personal touch and helped me navigate and find a doctor to help with my family members sudden health issues. He called just to check in and worked with me as I needed the van for longer than expected. I couldnt imagine a better person to have met during this time in my life. He was also very professional and helped me figure out which things I'd need to make the move easier. The prices here are fair and I took out the extra coverage cuz credit cards don't cover rental equipment and the cost per day was very reasonable and just so easy to pick up and drop off and extend my rental. I'd recommend this place to anyone for their U-Haul needs and special shoutout to Marius he's a real gem of a guy and helped me with finding movers last minute and really just made a difficult situation easier and customer relationships are very important to me he's genuine, thoughtful and kind so I'd recommend this location to anyone as they go above and beyond in my recent experience.

I've stored my car with Your Attic Storage for the past 3 years. Marius is wonderful to work with…read more The units are always very clean, secure, and well maintained. Highly recommend!