I placed an order online for two items that they had in stock. After placing they canceled it right away saying they don't have it in stock. After they canceled my order I get an notification saying it's back in stock, so I placed an order again. This time it didn't cancel my order. Couple days later, I get an email saying they canceled my order and said that they won't receive the item for some reason. Why take days to process my order then say you will not receive the item so you have to cancel my order. If you don't have it or the item won't come in then list it out of stock. Horrible experience. Don't think I will ordwr from them again. First and last. read more

I pre-ordered $300 worth of Chaos Rising awhile ago. It's been almost 2 weeks since the release and I still haven't gotten my package yet. I definitely wouldn't have ordered from here if I had know that by the time my ETBs and booster bundles arrived they would drop in value below what I paid. I will never order from Miniature Market again. Lesson learned. read more

I have had an order sit for a month now. I have tried communicating with them several times with no response. they were once a great company now they are a scam that takes your money and runs. read more

No communication for 3 months. No response to emails money held the whole time. And I had to use a third party to get my money back .

My experience is with Miniature Market's webstore. I have made somewhat regular purchases for eight years, in fact. But no more. The delays in shipping have gone on for months and emails go unanswered for a week. Today I got news that while one of my purchases was finally marked as shipped, the warehouse is actually out of inventory so they will start the refund process. But after all this waiting, that product is very difficult to find elsewhere. So if I still want to buy it, the price has gone up significantly. Most frustratingly, the item is *still* listed as in stock on Miniature Market's webstore. I should have just paid a little more somewhere else; I would have had the item a lot sooner and ultimately cheaper than what it'd cost now. I really caution against making any purchases from Miniature Market. Whatever savings you think you may snagging on price are more than outweighed by the frustration and uncertainty of their fulfillment. read more

Ignore all the negative remarks! I don't know why there are bad comments. Maybe there were problems during Covid but most companies had issues during that time. I took a chance and ordered a few games. I received them within 2 days! Yes 2 days!!! Perfect condition. Still wrapped. Order from this company. I'm super impressed. Couldn't find the games anywhere cheaper. read more

Miniature Market - Catan boardgames - Hobby Shops Near Me - St. Louis, Missouri

This is a great online shop to buy games, supplies and many odds and ends. I'd love to visit the brick and mortar sometime!

The store is located conveniently, spacious and well organized, and carries a large selection of models and board games, divided into each their own section. There is a board game library that I never ventured into, but it seems useful. Every game that anyone has ever mentioned by a boardgame loving friend, I've looked for here and found at competitive prices to Amazon, always here for the instant gratification and impulse buy&play. Staff is friendly for suggestions. There's also a really spacious and clean separate room for playing, though tbh I've never gotten the nerve to cross the threshold in. The reality of my life now is that Miniature Market has become part of our Sunday grocery run. The last stop before driving back. I hate it. I resent all the impulse purchases my husband makes, and how expensive miniature painting is as a hobby in general, and how easy they make it here to feed the addiction. So I'll still leave the draft I had saved for months up: 1 STAR A WASTE OF MY TIME AND MONEY But that wouldn't be fair, so. read more

The number of bad experiences I've had with this store is ridiculously high. After more than 12 days I'm still waiting for an order to process. Customer service has already addressed the issue, admitting their ads were misleading (at the time I placed my pick up order, their website stated pickups would be available the next day). The in-store clerks have always been rude, and literally every pick up order I placed over the years had items missing, or wasn't ready when promised. Don't waste time trying to save money shopping here. It gets worse. The status says: Processing Singles. My order doesn't even have any singles in it. I was told by customer service that the "singles" status is being used to freeze peoples orders. If i've waited for 12 days without any update on my order, I can only imagine how frustrated those not on your "priority queue" list feel right now (you can pay extra money to move your order up the queue)! read more

Miniature Market - Hobby Shops Near Me - St. Louis, Missouri

Prices on 5 out of 5 board/card games we ordered we less expensive here than at Target or Amazon! We ordered from the online store to pick up in store (since we live locally in St. Louis). Even though we ordered on a weekend, we were able to pick up our order 30 minutes later. How's that for customer service? While waiting for the cashier to grab our order from the back, we noticed a table with "dent and ding" items selling for even less. For example, we paid $10 for flip city, but it was selling for just $7 because the wrapper was ripped. I would have tried to exchange, but we were already getting such a good deal, I didn't want to worry about saving another $3. Of the other dented/dinged items, none were destroyed to affect the integrity of the box or the game. If I even need a game in the future, I am shopping here first! read more

Miniature Market - Pokemon figurines $1/each - Hobby Shops Near Me - St. Louis, Missouri

We haven't been to St Louis in 3 years. We were happy to see Miniature Markets retail space. It is beautiful! We loved how everything was set up. So many games! We got to shop the dent & ding games and demo games. We also stayed and played. What a great set up. All staff helpful & friendly. Visit them if you will be near St Louis. read more

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This is what a game store should be. Spacious, a large selector board, card and miniature games. Paints and other modeling supplies in abundance from a variety of manufacturers. Supplies to store and keep cards and models safe during transport or storage. They have a large room for gaming ( ( closed currently due to Covid) and a huge library of games to play it n store (also currently unavailable). But at least they have tons of stuff to buy and take home to help reduce boredom. read more

Ordered an item from their Holiday sale. It shipped promptly, but when I received it, it was the wrong item. After days and days of leaving phone messages and emails (which were never returned), I finally reached someone via chat. They told me my item was now sold out and they could only issue me a refund. Honestly, it seemed like they didn't even care. This is not the first time I have had problems with them and struggled to get customer support. I won't order from them any more. read more

I experienced unbelievably bad customer service. I paid for an item and they attempted to hold onto it for a year because they were waiting for another item I ordered to come in. I believe they really wanted to ship the items together so they could save a couple dollars on shipping. When I pointed out the ridiculousness of the situation they showed no care whatsoever. Never using them again. Update: to respond to their comment: I have multiple emails contradicting the "willing to work with you" claim, and I was never provided "multiple options". I was in fact begging for a solution and was shrugged of with references to your ridiculous policy. No. Nothing is cleared up. read more

This place is the retail location www.miniaturemarket.com, which sells a vast amount of board games, tabletop games, role playing games etc. There are many games for rent for $15/hour. They provide gaming tables and there's a vending machine for snacks. I think it's a very cool way to hang out with family and friends. Prices are cheaper here too, even compared to Amazon. Located in Manchester road, right next to Edwards Carpet. Easy parking. read more

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Horrible customer service. They will not reply to your emails! If you call the bot will say they are overloaded! Waiting 2 weeks for items to ship after release date. Never again. read more

I have made numerous orders from Miniature Market web store and was always pleased in the past. I have 3 orders outstanding, one from January and still have not received my orders. I have left emails and voice mails with customer service over the past several months as they don't answer their phones - still no response. I have stopped ordering from them and have warned all my board gamer friends to do the same. Not sure what has happened, but very disappointing. The worst part is I keep receiving marketing emails to keep buying new games. If you can't deliver what customers have ordered, please stop marketing your games until you fix your back log problems. read more

After 38 online orders over the course of 4 years, I can say with certainty that MM have amazing customer service. Their price is below market cost for most board games, and they have a wide selection of current and future pre-orders, but they really shine at packaging and timely shipping. I've never had a game come damaged from them, which I can't say from their competitors (GN, CSI, FA, CH, Target, TTM). The one time they had to cancel on an order since it was out of stock, they refunded me and gave me store credit so I can buy something else at the sale price. Email inquiry Question are always answered within an hour or so, always with a friendly response. I couldn't be happier with them. read more

Looking for new board games? If you are at Miniature Market you are at the right place. Great selection in stores and online and great prices even more so now with price matching (online), the staff is always friendly and helpful. Online shipping is always top of the line fast, and carefully packed. They also have in-store play areas and you can borrow games from Geekway to the west to play in-store giving that extra try before you buy. These are the reasons they are my #1 go-to for board games and have been for years. read more

As an avid board gamer, I was excited when I heard of miniature market opening because it just means more board games for me to buy in person than online lol. I don't travel here often unless to check out games, do the fun ding and dents(discounted games if they are "dented" up) and any other sales they post. The environment is clean, big and open with a very accommodating play area where you are able to bring your own games and food and play or check out a game for a small library fee to play (which can be helpful before buying). Service has always been nice and they have a nice selection of games at a good price. Definately take a look at miniature market if you are looking for any board game needs. read more

So disappointed with my experience with them. Took a month to get my order, and when it finally showed up, multiple items were missing. Emailed customer service and got a weird auto generated email about clicking a link to reply ect but no link. After 3 days with no other response I emailed again and called a left a voice mail. A couple days later I get an email saying my missing items are out of stock and they will issue a refund. So you sent half an order and planned to not fill the rest of the order or refund me until I started complaining?? Worse part is I needed the items for a convention, and now do not have enough time to order them from another seller. read more

Extremely poor service. I had my orders on "Customer Hold" in order to hit the free shipping threshold. I requested they release my orders 12 days ago and they have yet to do anything despite my several emails. When they finally responded 5 days later they said it would ship in "1-3 days." That was a week ago. I have since asked why my orders haven't ship but they have gone radio-silent. MM used to be a good company, now I will not shop there again. AVOID. read more

I've been playing D&D on Monday evenings at Miniature Market since the end of January, 2020. I've also made some purchases at the store. The staff I've met have been knowledgeable, professional, and friendly. Deciding to curtail many of my social activities due to Covid 19 emergency, I contacted MM's "customer support" via email to let them know I'd not be attending game nights for awhile and asked that the person who ran the games for my group be notified. That was Monday morning after trying to call several times and being informed the phone number listed on their website was not in service - I called during the hours posted on their site. Today I received a request to rate their customer service, so I did, and am adding Yelp to it. There was NO service. Not a place I'll return to. read more

Cool little surprise when I came in here. Really big board game store and seems to have frequent competition and events going on, which is always a good sign. There's 2 sections which prevents sound pollution. Store areaand gaming area. Board games are also on sale here. No, not like $1 if sales. I'm talking about deep discounts like 50-90% off. What the heck? Don't know how they stay in business with these fantastic deals but I hope they stay forever. Next time I stop by, I want to buy their $5 worst band for unlimited board game play. They have a whole room stacked with any board game I can think of, in alphabetical order no less, for your use. As long as you have the wristband for the day. Sweet deal! read more

Regardless of how the employees may be. Which they do come and go so this rating is solely on the store itself. You're not going to find a bigger, well stocked store with better prices than this place. They also have a dent and ding section discount dramatically. Something new games. Had some amazing fins here! Highly recommend. read more

First time customer. I ordered 3 Battletech Battlemats from this company. It was a great price and the shipping fees were quite reasonable. They arrived today undamaged. I'm not giving them 5 stars because they arrived in pristine condition though. They deserve 6 stars for how well protected the maps were in their shipping box! I'm 55 years old. In my lifetime, nobody has EVER done a better job packing a box that was delivered to me. I think that box could have been dropped directly from a plane to my front door and the contents would have still been undamaged! Very impressed here. Thank you, thank you, thank you. :) read more

Great prices, great selection and AMAZING customer service. I twice forgot to change the shipping address from the different billing and both times they were able to correct the issue before the items were shipped. read more

I have ordered from Miniature Market multiple times over the years, but had never visited the store in person. This year while visiting family in Illinois I made it a point to check out the store. There a hundreds of games discounted at a various levels down to 80%, with quite a few decent games in that selection. They also have computers to order the newer games online since all of the new games are located in the warehouse in the back. I placed my order on my phone while I was browsing the discounted items. Within 10 minutes someone brought my games out from the back. Staff were friendly and very helpful to customers who had questions. Usually prices are lower than CS or Amazon. read more

I placed a preorder for a book over a month ago. The book has released, but my copy has not shipped. My Husband has called three times and left messages each time for them to call us back about this matter. These calls have been made during their open hours and when the site claims they will have customer service reps available. As we have yet to reach a person I may simply send them an email requesting a refund. I will certainly not be purchasing from this site in the future. read more

A magical place filled with thousands of unique and modern board games. You won't find Monopoly or Scrabble here. But you'll find Pass Code, Catan, Azul, and a ton more. They also sell equipment/figures for the larger table top strategy games. In the adjoining room they host weekly tournaments. It's a rad place and the employees were super helpful. Finally, I noticed many of the games' prices were lower than Amazon's. read more

I have been doing online business with this company for a few years now and have always been happy with the service and products received. The website is easy to navigate and well organised, always showing what they have in stock. If you're looking for unique and independent baord games, card games, miniatures, hobby supplies and RPG books this is the place to start. read more

This has been my go to online store for sometime. Recently, I got to stop in for the first time. Great layout, lots of options, cool decor, and good sales in person too. Only increased my willingness to shop with them. Also- the restrooms were clean and stocked. Don't underestimate the importance of this last one at a game store. read more

I used to recommend this place to everybody but as with most stores that outgrow their service capabilities, it loses its luster. Shipments have been slow and their card grading is inconsistent. I paid for a Near Mint foil that is scratched up... I paid for a played card that should be in the "damaged" bin... I've thrown a lot of money at them but I won't be spending another dime here anytime soon. People buy to collect, not to get someone's trash. read more

Online Shopper- It's certainly not a bad store. They have a huge selection and it's fairly user friendly. However, my guess is this is a busy season for them as my delivery has taken nearly a week to ship and a number of items I ordered were not in stock, despite what was on the website. It's frustrating, but I really can't get angry over plastic toys sold by a small business. I don't think this is a bad store, the customer service is very professional, but I personally find that other Independent online retailers can do better. Regardless, I bet their brick and mortar store has a great selection and I would give it a shot if I was ever near by. read more

Put an order on november 21, even pay an extra charge for priority procesing. We are at december 5 and I still have no news about them or the order. Will change my review acording to how this develop, but so far, its been very disapointing. Very far from what they were some years ago... read more

International buyers be aware!! They have good prices, but their shipping system is awful. The said they'll send with FedEx and the are using PostNord (Sweden post) rated 0.5 out of 10 in https://www.trustpilot.com/review/www.postnord.com Better to pay a bit extra in other shop and get your order on time and with a tracking number that works. I did an order that was shipped on 16th, after nearly three weeks... tracking still showing same message, The shipment item has left the country of the sender, which appears to be Sweden not USA... USPS takes max. 14 days to be delivered in my country, but here already 18 days passed and package still didn't arrive to my country... After I've contacted the shop they said up to 60 days!!! Whaaat!!? PayPal is awaiting... on 16th of this month, after a month of shipment day, I'll contact with PayPal read more

Unbeatable prices but very poor customer service. On multiple occasions I've ordered from them through their online store (I have spent hundreds of dollars at this store) and it has taken days for my order to "ship." They have stipulations on shipping times but in every instance that I've ordered it has been days past when I should have had my order shipped. Most recently I ordered on 10/25. Item was in stock and it was a Wednesday, so the middle of the business week, my order didn't ship for 7 days and it only showed signs of actually moving forward after I emailed on two occasions and called their number. Calling initiated it actually moving from "packaged," to shipped (somehow it happened the same minute as my phone call). I was told that the delay was not normal and that my order would be "expedited." My shipping time was unchanged and it still took 2 business days from that response for me to have my item actually shipped out. I will never use their service again. The prices are pretty unbeatable but it's not worth the hassle with the company. I have since been called (only after a google review had been made). Shipping was refunded along with 10% of what my order cost. Still never again and it's just crazy that it ever went that far. They blamed "new staff" ultimately for the issue when it really falls on poor training and management. read more

Ordered a lot of stuff online, and everything was delivered promptly and in great shape to California. I really like their prices, and they seem to be better on most items than other sites. Slight confusion when you log onto your account to check order status, because they update didn't always match, but despite this, it was on time. Weirdest one was on May 10th, I checked the status and it said "Delivered: May 11th", as in past tense, but in the future. Then it was updated, saying it would be delivered the 13th, but it had already been delivered. I chalk this up to them using FedEx Smartpost, which is FedEx that gets handed off the USPS. So once it's handed off, I think it only gets delivered Monday through Friday. Anyway, no real complaints, just don't freak out on the status because it can be a little confusing. read more

They have a great new brick and mortar store on Manchester. There is a huge selection on the shelves and they have a great presence at Geekway in St. Louis every year. My husband and I pop in every now and then to browse and add to our ever growing board game collection. We usually always find something new that we want to play. Their website is great for ordering and picking up at their newer store as well. read more

They'll sell you broken, bent, and unsellable board games as new so be careful what you look at