Below is the post I wrote on FB to warn friends & family…read more tldr: $160 interior car wash was originally going to cost me $400 - $500 in repairs due to damage caused by the detailing company, ended up being declared a total loss after $3600 of repairs could not fix water damage. Stay away from Buffmaster Auto Detailing. I got lulled into a false sense of security based on all the positive reviews. I am convinced that they are either shill/friend reviews or people who ONLY got exterior details from him. Last Saturday I dropped my car off for an interior detail for $160. Sunday I picked it up and he let me know "I wasn't able to get the heat going in this thing so it's going to be a little bit before it dries". I thought "hmmm...the heat was working fine when I dropped it off". Picked it up and the A/C was stuck on high and only one of the climate control consoles was working. He tried to tell me that it would dry out, no problem. I won't make this story too long but the upshot is that it didn't resolve and I asked him for a refund. After first trying to blame me for having a dirty car (???) yep that's why I was paying for the detail) he said he would give me a refund if I would release him from any further liability. I *should* have realized at this point that he knew he did significant damage. I told him I would wait a few more days and when it didn't resolve I knew that a climate control panel costs $180 and that Nate could probably switch it out so, like an idiot, I agreed. Now my mechanic says that the body control module is completely shot and it's going to cost hundred to fix (at least $400 - $500). Oh and the speedometer isn't working either. So no climate control, no speedometer....My mechanic said it looks like somebody literally took a hose to the control panel. So I have no legal recourse because this guy ripped me off, he obviously knew he caused major damage and wanted to refund me the minimum and get out of liability as fast as he could. But the least I can do is let my friends, family and the general public stay away from these "pros". I also posted pictures in my FB post of the water damage, as well as screenshots of him repeatedly trying to get out of liability.

I have become a regular customer of the BuffMaster bringing my cars to him at least once a year…read more You will not regret it! The prices are a bit high compared to most but the service and results are astounding. Literally each time my cars look like I just drove it out of the showroom. Today he detailed my wife's GL450 and because of the black color, it showed lots of tiny scratches. Justin called and recommended we buff them out and treat the leather. The outside and inside of the car look brand new! Amazing job by Justin and his crew. Highly recommended!

My 88 year old mother stopped there for gas on 12.4.25 at 930am. She is uncomfortable with today's…read moretechnology and hasn't pumped her own gas in years. She went inside and asked the woman working there if someone could help her. The woman responded very loudly and rudely, "NO there is no one else here!" My mother went back outside and saw a young man at the next pump. She turned to him and asked if he could help her, without hesitation he did. My mother went back inside to give the woman a $20 bill. My mother noticed another woman there as well, so there were two employees there. The woman that told my mother no the first time wondered why my mother was back in there when she needed help. My mother stated that a young man was going to help her. The older woman that appeared after responded with, "How dare you ask our customers to help you!" My mother was shocked at the woman's response and walked back outside. The young man, Devon went in and was shocked by their lack of customer service and mentioned it to my mother. My mother was so upset by what she had just experienced she forgot to tip Devon the kind young man who helped her she can't stop thinking about this experience. Why are these women working there if they are so unhappy? Are these the people you want representing T-Bird? Shame on these women and shame on T-Bird.

One star is to good them. Don't ever go thru the car wash at the Keene location if you value your…read morecar. This car wash does not get your car clean. On top of that the rollers pushed my car into the exit door of the wash. When the door started to go up it ripped off my front license plate and pulled the frame out of the bumper. Then it scratched up the front of my hood. The best part is that their insurance claims manager, David Hilton, says it's not their fault or problem. Don't do business with these people.

This Citgo Station is one of the better gas stations on Monadnock Hwy. They have a ton of pumps,…read morehave a great convenience store, and are situated in great location. This gas station is near a Dunkin Donuts, 24hr ATM, self serve car wash, liquor store and laundromat. The staff in the convenience store are always polite, and the store itself is well packed with items. The last time that I went into the store I needed assistance with directions, and the cashier was willing to take time to explain how to get where I needed to go.

A lot of people going there for gas or something or either way to get their subway. Yummmmmmy…read moreahaaahaaa but good people tho

Really bad experience at this body shop. Manager Ryan stands by his shops shoddy workmanship and…read morerefuses to admit key aspects of the repair that were done incorrectly. These defects will cause corrosion in the near future. And frankly do not look like a presentable factory like appearance. He wanted to see what he could do to"help" the situation however he didn't offer anything that was going to fix the problem. I admit I lost my cool with the guy but he just shut down and said he would not get into a "pissing contest" with me. I dropped off the keys, one of the workers dropped off my truck without saying a word and nobody checked in my rental. I took pictures of the rental as I dropped it off to cover myself. Totally unprofessional. I brought my truck immediately to another reputable body shop and asked them to look over the repairs. They were quick to point out several problems with the repair including a few I was unaware of. The only remedy to fix the truck is to repaint the whole area. Where Ryan denied his shop touched the inside of my fender the other body shop told me he could see where they used a dolly and hammer inside the fender to bang out the dent, they also did not get enough black paint (inside the fender lip) and he pointed out the primer showing thru. He also pointed out where they did not paint the entire surface and that it is now subject to corrosion. He showed me sand marks up near the top of the cap that stand out especially in the sun. When he fully went over the area he was not sure what he would be getting into because he found unstable area's in the clear coat that would need to be addressed. I made the mistake of paying for my truck deductible before inspecting the truck and now have to go thru stop payment proceedings. The shop had my truck from 9/3/19 until 9/18/19 More than enough time for a quality repair. I seriously question the integrity of this shop when the Production Manager lies about the work performed and caution anyone considering them for their repair needs. I now have to bring it to another shop to have the work done correctly, go through the rental process and be without my truck again. Quite a nightmare. Stay away from Key Collision of Keene.

I was very happy with not just the work that Key Collision did, but with their customer service…read moreafter I picked up my car. I had a dash light go on that I thought indicated a transmission problem, so I called. Even though my transmission was not affected in the accident, they made me appointment at my earliest convenience. Turns out, it was a simple light bulb indicator. I would have completely understood if they were upset with me for having them take a mechanic off of another job to look at mine, all because I misread my manual. Instead, they were kind and generously replaced the bulb, even though it wasn't even on the side of the accident! From the receptionist to the manager to the mechanic, they were generous with their time, patience and expertise. As a person who knows nothing about cars, it's scary to put such an investment into the hands of strangers when my car was damaged. They made the experience more palatable with sending me the itemized estimate and communicating with me in a timely manner about my concerns and questions. They were also great about keeping me up to date on when my car was ready. I hope I never need their services again, but if I do, I know I won't think twice about going to them!

I was shopping around for a new car. I decided on a 2026 CX5. The salesmen were very helpful,…read morefriendly and happy that I was finding my new car. The problem, which I regret, is that I was not thrilled with the color. It was ok. But wasn't dazzled. They did not rush me, in fact, I would have gone forward with the sale, but Camryn said I should think about it and make sure. I should have stayed with him. I ended up by sheer coincidence, at Mcgee Mazda where they had the color I wanted and purchased a car from them. They get NEGATIVE 10 stars. (won't go into details here unless someone asks) I let Autex know that I purchased the car, I felt guilty because they were so nice. I got a text back saying they were sorry they couldn't source out the car I wanted but if I ever needed anything let them know. I was unsure if my being upset with Mcgee was valid, (I was very angry) so I still contacted Autex and asked questions. They were thoughtful and honest with me even though I didn't end up buying a car through them. Mazda Customer care center told me I needed a software update done at the dealership. Since my experience with Mcgee was so bad she made my appointment with Autex. They were fantastic. They told me a lot about all the things my new car could do that I was never told by my salesman. They were just great. next new car is definitely coming from Autex, and I recommend them whole heartedly. I never felt pushed to make a sale, and I feel like they do care about their customers.

I really want to like these guys. I do. And ive tried so many times now. They are doing so many…read morethings right. Clean , organized, the video are great, they wash your car, they provide door to door lifts. And after multiple experiences now, i find myself giving up on them. I identify the problem as the branch manager. He obviously has some unresolved trauma that he hasnt processed. Personal, but unfortunately it comes out on the customer. Honestly its so easy. The customer is always right. Treat your customers with respect and kindness and provide exceptional service. Its amazing that something as simple as that cant be executed. I guess people would rather deliver to their ego and pride than make money by delivering great customer service. This review is for the service section of autex keene. (Repairs) People pretend like they want to be rich, but from the behaviour of autex Keene s management i see that there is actually something some individuals prize more than gold: their own ego.

Let's start by saying our sales rep Courtney was an absolute rock star taking time to answer any…read moreand every question we had even before we drove up to physically see the vehicle. Once we went and looked at the vehicle she continued to show what separates her from most cars sakes people. Then it came time to sign and purchase. We paid cash so no loan l. We still had to finalize the purchase through their finance department... this is the reason for the three star review. Trying to push us to purchase extended warranty that er had zero interest in due to us modifying the jeep almost instantly and being more than comfortable working on vehicles. The word no was not what he wanted to hear m. To the point that after the 8th time saying no, we contemplated walking away. His mannerisms also had my wife feeling rather uncomfortable (if you know her you'd understand how rare that is) The only reason we continued with the sale was the work that Courtney put in. When we need a vehicle again we will reach out to her but certainly would not sit with the same person to finalize it and would certainly have a lot shorter leash when it comes to walking away. Had potential to be a 5 star review....

Walked away from the purchase feeling good about the trade, and a week later service was a really…read moregood experience.

We definitely recommend Kyle C. at Subaru of Keene. If you are in the market to buy a car, without…read morethe intrusiveness of a salesperson, this car dealership is the place to visit. Everyone is friendly, accommodating and easy going. This being said, Kyle was the salesperson we mainly worked and he remained patient, attentive to our needs and transparent throughout the process. We appreciated the hospitable, understanding and welcoming energy of the place.

I bought a used Subaru Outback one year ago and was assured that all was good with the car. Six…read moremonths later, I had to get a new oil pan, struts and brake pads. Then I discovered that the attachment for the roofbar was nofunctional. When I got it inspected, it barely passed due to rust on the frame in spite of it having an undercoat and weekly washes throughout the winter. This dealership is not to be trusted.