I absolutely do not recommend this clinic. I've been waiting over a week for my TB test results,…read moreand it's now holding up my employment. This is completely unacceptable.

Great place to visit when you need a wellness check like TB, flu, vaccine shots. The staff is…read moreefficient and professional

This morning I decided I needed to have a cut on my hand looked at, but didn't want to spend the…read moreday in the ER or at a walk-in only urgent care. I was able to get an appt for Noon today via their website. I called afterwards to make sure this was something they handle and to make sure they accepted my United Healthcare insurance. Yes to both questions. I got there at noon on the dot. My ID & insurance card were scanned. I was told I had a $20 co-pay, and it is treated like a regular doctor visit for billing purposes. I was asked to sit and wait. Not 30 seconds later I was called in. The assistant reviewed my general health, meds, allergies, etc., and took my vitals. We verified that I was current on my tetanus shots, which they need to do any time you have an open wound. She left and I waited about 3 minutes for the doctor. (I am using the term "doctor" generically, but I believe she identified herself as a physician's assistant, or PA.) She came in, took a good look at my hand, explained what she saw and what the best idea would be to close the wound. I was patched up in no time and on my way. Both the doctor and assistant were nice, friendly and compassionate. I looked at my watch when I left and I had been in there for 28 minutes! It would have been quicker if I didn't have to wait for the skin glue to dry. All in all, I had a great experience here. It's a 5 minute drive from my house, which was a bonus. I am glad to know that they are there for when I do something stupid that requires minor medical attention.

Honestly no idea why the rating here isn't higher, the medical staff is knowledgeable and kind and…read moremakes sure you are comfortable. They are thorough and all seem to be great at what they do.

I had a doctor for years who recently retired and I needed to find an in- network physician. Dr…read more Elham J. Louis, DO was taking new patients so I made an appointment. At first, I was a little concerned about going with a new doctor because I had lots of issues being almost 70 years old. On my first appointment, the office staff was very kind to me and they really made me feel comfortable. Dr. Louis was very professional and fully explained everything. We went through my medical history. The more I talked with her, the more I felt that going with Gateway was an excellent decision. After several visits, everything was coming full circle. She made sure my medications were refilled, all necessary blood tests were done and Dr. Louis even had me take other tests to make sure I was healthy. Gateway Medical is a very busy facility but I have always been able to get an appointment. If I need to get a test, I'm given an in-network referral list and a summary of the visit. I truly appreciate her and the staff for all they do!

While I appreciate Dr. Louis's kindness, I have consistently felt that my appointments have been…read morerushed, leaving me with insufficient time to discuss my health concerns thoroughly. Furthermore, I am extremely disappointed with the delay in my referral to a specialist. Despite Dr. Louis recommending this referral, the necessary paperwork was not processed by your staff in a timely manner. This significant delay has directly impacted my treatment and caused unnecessary stress. I understand that I may bear some responsibility for ensuring the referral process is followed through. However, I believe it is unreasonable to expect patients to independently schedule and contact specialists when their doctor has indicated they will facilitate the referral. The information provided by your staff regarding the referral delay ("it hasn't been faxed over") was unacceptable. It implies a lack of accountability and places the burden of administrative tasks on patients. Patients should not be responsible for ensuring their own medical records are accurately and promptly transmitted. Overall, I wish there an email her patient can easily reach out to. At the very least, that can be a timestamp of when the matter has been discussed instead of trying to play phone tag.

The doctor at this facility, Dr Tabrizi, is fantastic. Very thorough, caring and reliable…read more If you need medical care, go see her.

Came here, without an appointment, right as they opened. I was told the doctor wouldn't be in for a…read morewhile and that she had an appointment so I could stick around and wait or get a telehealth appointment. I opted to wait, which was great because I think the nurse could see how sick I was, so she took me back to get me started and texted the doctor. Doctor Tabrizi was there shortly after and was able to see me immediately. We had a quick evaluation and she got me a prescription sent in right away. She was nice, helpful, and easy to talk to. I'd absolutely plan to come back here next time I'm sick and in need of treatment.

If you want to live do not go here. I went to see the doctors and Dr. Chang was the one I got…read more He was awful. I told him I was sick and I needed help. I had trouble breathing. He said the flu is bad go take mucinex and sent me home. He didn't even ask why I had used an entire inhaler in 24 hours. Which in itself is dangerous. I didn't know that. Just sent me home. Two days later I was take. By ambulance to Good Sam. I had sepsis/pneumonia. He is an awful doctor. Go somewhere else especially if you get him. He's lucky a lawyer wouldn't take my case. I wish I could sue him for medical misdiagnosis

Yikes, we will not be returning after how we were treated this morning. The office seems rushed,…read moreunsympathetic, and rude. We pay so much for our medical insurance and this office just isn't a good fit for our family anymore.

Efficient. I visited @ 9am on a Tuesday. Staff was especially helpful in directing me to the…read morecorrect bldg, The various departments have their own waiting room... None of which were busy or full. I was a bit amazed by how quickly and easily give them various departments communicate with each other. This was my first day with, Kaiser, so we'll see.... So far, though, take the email, phone, and online communication has been excellent. I didn't like, however the separate co-pays for each various department.

Dr Dodge is dodgy. Not very helpful. Getting different answers from different doctors. They seem to…read morecontradict each other.

This facility and the staff are superb. Everyone was super friendly and accommodating as I was a…read morefirst time Sutter Health client. This location has parking in front but also in back in the garage. Highly recommend for any urgent (non urgent) requests!

I came in for sinusitis treatment, specified it was not allergies as I have no history of…read moreallergies. The nurse tried to tell me I had allergies even after I told her I've never had allergies several times and had sinusitis previously. After all of this she still said "yeah allergies are tough" in a condescending manner before leaving. Thankfully the doctor listened to me and gave me proper treatment, including antibiotics and a referral to an ENT. I don't understand why people like the nurse go into healthcare, they don't listen to their patients and think they know better meanwhile I had (and still have) chronic sinusitis so bad that I have now been through 4 rounds of antibiotics and might need surgery. I'm glad she's not a doctor because I would feel sorry for her patients. I would give the doctor 5 stars as he was knowledgeable and helped me on the path to recovery. Nurse has no business in healthcare and I hope this urgent care realizes that eventually.

Awesome treatment by Rae and Grace!…read more Went to CVS Minute Clinic on 5/25 and 5/27 for TB skin test and read, after my doctor sent me that they were out of tb shots. So I went there on Tuesday, Rae greeted me and did what she had to do for Tb procedure. She also reminded me to check with my insurance if they also covers for cvs minute clinic treatment, which they do cover. Two days later, Grace greeted me for TB read, and she helped me going through all the docs needed for claiming the insurance. Basically, before you were seeing by the NP (Nurse Practitioner), you have to sign in from the touch screen computer located outside. You can also fasten the procedure by having this online at home. Then you will get a number. Waiting area is not that big, only have 4 chairs. They don't have buzzers to call you while you wait, so just wait in the waiting room, don't roam around in cvs otherwise you're gonna miss your spot. This minute clinic is great for people who don't have insurance, or just to get quick immunizations or flu shots. So glad to have this in my area. Thanks Rae and Grace!

I made an appointment online and went in for my check up. The staff nurse there was good. I'd…read morerecommend them for an easy and smooth experience.

Really bad experience. Unnecessary tests, sending tests to out of network labs, landed up having to…read morego to another Urgent Care for further diagnosis. Details: went it for sinus infection that was still lingering after a course of antibiotics. Right after walking in they did a Covid and Flu test. I told them I took two test already, one the day before and another that very same day. $100 bucks gone (on top of the urgent care visit cost). And the provider didn't even take my sample properly. Barely touch my nose. Then they took a throat swab for a sinus infection. I would have thought a nasal swab for bacterial culture would be more appropriate. Same thing - barely touch my throat and sent to an out of network lab. $550 gone. Then a follow up call to go over the results that lasted 5 mins. $100 bucks gone. In the call the provider literally says either you don't have any infection OR the previous provider didn't take the sample properly. Like that is literally your job!! 2 days later, I went to another urgent care that prescribed me another course of antibiotics that actually cured the infection. Spent $1000 bucks for literally nothing!

I've been fighting for a reimbursement for over 6 months and everyone's passing the buck. First of…read moreall, they can't enter or update important data needed for insurance. I've contacted customer service and have talked to people many times on the phone with screenshots and photos, but it's still not fixed. Obviously, with the situation it needed to be elevated higher up. The billing managers don't even know their own contracts with insurance (regarding submitting claims within a certain time frame). Again, passing the buck of who's doing to lose out on the hefty sum I'm owed. In addition to their incompetency, they're inconsiderate. Why is someone calling to "follow up" at 5:47 am on a Friday; it's not an East coast number. After that, no one answers the phone AND there's no option for a voicemail. It's all very shady. The administrative team is a nightmare. Issue still not resolved. Avoid the headache.

I have been seeing Dr. Gorman for probably ten years now. Five years ago I moved to the Big Island…read moreof Hawaii. I schedule my appointments, with Dr. Gorman, three months out. We go over my labs, meds, and any issues I might be having. There has never been a time when she hasn't been able to fit me in. The reason she has PA's, is so all patients can be seen if and when she can't. Even Having to flying in from the island 4 times a year to see her is more than worth my time. If you think getting in to see Dr. Gorman is tough, move to Hawaii, here you could die before seeing a doctor, that's why I pay to fly in to Cali to see Dr. Gorman.

Dr Gorman is great and her medical team are great. However, after seeing her practice for more than…read more15 years, I'm now not able to be a patient because I haven't had an appointment in over 2 years and she isn't taking "new patients". Watch out for office policies that can spring inconvenient surprises. I'm on the search for a new doctor now, and that sucks because Dr Gorman has been my go-to. Pretty unsettling.