I don't typically go to little clinics in lieu of my PCP. Given I couldn't get in to see my PCP…read moreuntil Friday, and I was desperate, I made an appointment to be checked over. My PCP was concerned that I could have an infection in my mastoid process given my symptoms. I relayed my plan to her and she was on board since she couldn't see me (discussed via MyChart). The pain behind my ear due to inflammation was horrible. I also couldn't get into my ENT before Monday. I have used little clinic before and this is the first time I've had such an unpleasant experience. (Appointment was for 11/29 at 3:30) Anyway... check-in experience was great! I can't remember the lady's name at the desk but she seemed to give more of a damn than the CNP I sat down with. In fact, I spent more time with her than the CNP. Overall, I spent MORE time waiting to be seen than I did with the CNP. I also didn't receive paperwork for my visit. Nor a follow-up email and it doesn't look like my PCP received anything, either. The CNP looked in both of my ears and told me the pain I was experiencing was due to a virus. Told me I had no swelling behind my left ear. That in this case it's ALWAYS a virus and that I would need to treat the symptoms with Sudafed over DayQuil because it "works better". She said she would not give me antibiotics because I had some for a sinus infection last month (advised her of this at the start, and that I didn't finish them due to everything I had going on during the time- I just simply forgot and only had 3 left) I walked out, I told her it was unacceptable and that this pain was unreal (to me; it's always subjective). I never received paperwork. It doesn't look like my PCP received anything either. I ended up at the MC ER since I didn't feel like fiddling with another "urgent care" environment and wanted to be absolutely sure this wasn't a mastoid process issue. Don't judge me for the ER trip, I don't exactly like going to ER's for ear aches but I had no other choice. WHO wants to pay that kind of $$ for an ear issue?! Not me! The doctor came in, looked in my ears and said "looks to be quite a bit of swelling and irritation on the left side and the right side looks like it's well on its way too. You also have some inflammation behind your ears". I had not told them of my little clinic visit because I wanted to see what they would say without that info. I ended up getting a CT scan of my head to make sure the mastoid process was clear (doc wanted it to be absolutely sure). MC ER gave me a steroid shot in an IV, along with a more powerful Motrin (they described it this way) also in the IV. I finally started feeling relief within 10 minutes. I felt almost 100% by the time I left. Also ended up with antibiotics AND ear drops because not only do I have an ear infection in both ears, it's also affecting the inner and outer ear portions of the ear. If I'm not feeling better within 3 days, it's highly likely I will need to be admitted for stronger, IV antibiotics. My lymph nodes were also swollen and was likely the cause of the pain. I have no vision in my head that little clinic is supposed to be perfect and solve my issues. They just don't have the diagnostic equipment there for everything, nor the medicine of an ER. However, what I did expect was more than a few moments and insistence that my ears were fine when they absolutely were not. It's like she just didn't care. And I know part of this is due to my own negligence the first round of antibiotics but heavens, it isn't like I just did it on purpose. Mastoid process infections are serious. And symptoms shouldn't be ignored. I had all the symptoms.

Horrible check-in experience at the Little Clinic in Delaware. Signed up using the computer…read morecheck-in, put my phone number so I could shop while I waited. After checking the wait list on the monitor several times and being a person away still, I walked up the closest aisle to the clinic. When I came back my name was no longer on the wait list. I checked with the receptionist and she said I did not leave a contact number and that she called out for me 15 minutes ago. I was not gone for 15 minutes, and had put a number on the computer Check in process. I told her it was annoying that I got bumped and asked if I could still be fit in. She rudely told me yes. She took my information told me to wait and proceeded to take another person a head of me. This makes me leary of how I will be treated once I actually get to see a nurse. Once seeing the nurse the visit went well and they were really helpful. They treated me with professionalism and efficiency. Just be sure you physically check in with the receptionist to make sure they have a contact number on file if you decide not to wait right there at the Clinic.

I went in on a Saturday morning and they saw me right away. It turns out I had the flu and they…read moregave me a Covid test just to be sure. I was negative. The doctor prescribed Tamiflu - it worked really well. I had difficulty breathing so he prescribed Albuterol. All in all, they were very responsive to my illness. I feel better now. The only other place near me for urgent care is Grady Hospital.

They were quick to get me in! I was a walk in. Andrew did a great job diagnosing my ear infection…read morequickly and prescribing me medicine. He gave me a steroid injection which has never been offered to me at another minute clinic. I was in and out in less than 20 minutes and they took my insurance. I'd recommend anyone in Delaware to go there if they aren't feeling their best!

Does not listen to patient, offended I didn't bring in my list of meds (could find my list in his…read morecomputer), can't remember my major health issues with arthritis, doesn't ask - he only orders me to take more meds, easily offended when I ask questions, cares more about my pronouns then my trust and confidence in him and his staff. By law in Ohio, doe's he and his office have to have the list of meds I take? When is it my responsibility to have the list every office visit? His nurse was trying to get the info from my pharmacy. Doesn't he have to have this info? So, I leave the appointment because he has me in tears and have had enough of his treatment towards me. So, he drops me as a patient. So you can add to the list about, excepts not responsibility for his actions (otherwise ARROGANT). Lastly, my next to last visit he put me on a statin for my "High" cholesterol. I asked about changing my diet first, in which his reply "that will not lower it enough to make a difference." First time I have ever had a doctor round about basically tell me to keep eating poorly because I want you on more pills! Got the prescription but never took any of the pills! Instead, I changed my diet. In 4 months, my cholesterol numbers are down, and yes far enough! He does not listen, he does not care, he should not be anyone's physician! Will never recommend and would give ZERO stars.

This one is for the ladies…read more.. For no other reason other than convenience, I decided to try a different location for my annual mammogram screening as this location is in close proximity to my office. Lesson learned and the hard way. I typically go to the Africa Rd. Westerville location because it has a history of exceeding every one of my expectations, so this new (to me) location has much to live up to. The good... The staff who checked me in at the reception area was friendly and efficient. I was seen promptly at my appointment time. The bad... The mammography technician at this location could use some refinement. While this process is never comfortable, it should also never be quite so painful. I feel that some of this may have been due to her failing to adjust to my height (or lack thereof) which I expressed a few times in hopes of increasing my comfort level, but to no avail. As I mentioned previously in a tip, each individual specialty has separate entrances that are not marked clearly (or hidden behind bushes) which led me to enter one entrance to be directed back outside, down a path to another entrance. (I. E. sleep center, cancer care, breast care, work health...). Allow plenty of time for the confusion. Unlike other locations prior, I didn't receive any reminders or helpful information. The ugly... As women know, we are not to apply deodorant prior to our mammograms. This is the only location that I have ever been to that did not provide any type of cleaning wipes before or deodorant (spray or individual applications) for after. Finally, it was somewhat of a sterile environment compared to the almost zen spa atmosphere at other places.

After experiencing five gallbladder attacks in two weeks, I knew I needed surgery. From my initial…read moreconsultation to recovery, Dr. Michael Cray and the OhioHealth team at Grady Memorial Hospital made this entire process feel calm, safe, and supported. My consult with Dr. Cray took place at Grady, located near downtown Delaware, OH. While the building's exterior is older, the inside was clean and similar to other OhioHealth facilities. The front desk staff were welcoming and helpful. Though Dr. Cray was delayed due to emergency surgery, he was extremely apologetic and kind -- a small gesture that went a long way. He thoroughly walked me through the risks and expectations of gallbladder removal and even offered referrals if I wanted a second opinion. I appreciated the transparency, but I knew I wanted to move forward with him right away. I scheduled my surgery that day and completed lab work closer to my surgical date. The lab experience was efficient -- I checked in digitally and was called back quickly. It took no more than 30 minutes. I appreciated that parking was easy and always available during each visit. On the day of surgery, my husband and I checked in and were directed to the surgical floor. The environment was calm and quiet. Beth, our check-in receptionist, greeted me by name and gave us a warm, friendly welcome. She showed me to my pre-op room where I met Heather, my pre-op nurse, who was fantastic. She walked me through every step: taking vitals, helping me change, administering the IV, and making sure I was warm and comfortable. The pre-op room was small but clean and had great natural light, which made a difference in easing nerves. My husband joined me before the surgery and stayed until I was taken to the OR. Dr. Cray, the anesthesiologist, and my surgical nurse all came by beforehand to explain the process and check in. Their calm, confident demeanor gave me peace of mind. In the OR, I was quickly prepped, given oxygen, and put under. The surgery lasted just under an hour. Waking up, I was emotional -- grateful and relieved everything had gone smoothly. I was moved to a post-op room where I reunited with my husband and was told the surgery was a success with no complications. The care team made sure I could walk, helped schedule my post-op appointment, and wheeled me out around 4:30 p.m. -- just in time to grab my prescriptions and dinner on the way home. Dr. Cray even honored my request to provide a printed photo of my gallbladder from surgery -- a small but meaningful keepsake that reminded me of how far I've come and the power of modern medicine. I'm now recovering with minimal pain and following instructions to avoid lifting and strenuous activity for a few weeks. I've had some sensitivity in my abdomen, but overall, things are progressing well. I plan to look into a support band, but for now, a pillow does the job. Overall, I can't recommend Dr. Cray and the team at Grady Memorial Hospital enough. From consult to post-op, every person I interacted with was professional, kind, and made me feel genuinely cared for. While some small aesthetic updates to the facility would enhance comfort (e.g., replacing worn drawers, furniture or floors), the quality of care more than made up for it. If you're considering gallbladder removal, I highly recommend trusting Dr. Cray and the OhioHealth/Grady Memorial team with your care. Their skill, communication, and bedside manner turned what could have been a stressful experience into something empowering and positive.

01/2024 Went to the…read moreER here. Got there about 7:30 pm got an EKG and IV done more or less right away. I then sat there for the next 7 hours where nothing was done. So 7 hours of waiting for an 1.5 hrs of care (crap care at that) came out to $3200. Next time I will ignore the time is muscle crap and drive to Dayton. Will not be back to this hospital by choice. Care was terrible!

I filed a complaint with the state medical board on Dr. Brian Feldner. Hopefully he won't treat…read moreanother patient like this again.

I had an appointment with Dr. Stockfish, I don't like having my feet touch but i had to do…read moresomething because of pain. He was very friendly, fun and help me relax. I got in before my appointment time. He explained everything and went over different treatment and that he preferred trying conservative care before jumping into surgery which made me feel much better. Very happy with my appointment.

My son hurt himself at soccer and was sobbing and unable to put weight on his ankle. My husband…read morecarried him in and was told, not politely, that they only take appointments. She then looked down at her desk and ignored him. Their website says they take walk-ins. She should have advised him on a course of action. Something... We have been here before, multiple times. Never again.

If I could give negative stars I would. Went in because I've been sick all week and just keep…read moregetting worse. I suspect a sinus infection because this ain't my first rrodeo. They tested me for covid and the flu, those all came back negative so I was treated like there was obviously nothing wrong with me. Did I make an appointment? No, because no matter when I try to make an appointment there they don't have any available. Unless you are pretty sure you have the flu or covid, DO NOT go here. Even if you can get an appointment. Once I didn't have either of those I was basically brushed off. Horrible bedside manner once you don't have the bug of the moment. It must all be in my head.