The staff is great. This is my go to urgent care!…read more Their website will tell you what the current wait time is, which is always nice

I brought my elderly mother here (late 80s) to get checked out on a Sunday afternoon for a cough…read moreand low-grade fever. We were seen pretty quickly even without an appointment. The front-end staff was friendly. The intake technician didn't take my mother's blood pressure in the proper way, so the reading was inaccurate. But since that wasn't connected to the reason we were there, I let it go. My mother was seen by a NP named Shanté. She was pretty standoffish toward my mother, but I figured it was due to being concerned about germs. When we said that we didn't want to get my mother's nose swabbed, Shanté completely shut down productive conversation about treatment and options. She had a real attitude about it and started talking in technical jargon that was way over my mother's head. If I hadn't been there, my mother would have been completely overwhelmed. I tried to ask some follow up questions, but she didn't really offer much helpful information. In the end, she just told us to go to the ER if symptoms changed, but she didn't tell us which symptoms we should be looking out for. Shanté needs to be written up by her supervisor and have some training about how to interact with the public, especially the elderly. In the meantime, she needs to be monitored while seeing patients.

Love the education & care i receive from Dr. Bor Bor & his wonderful staff!!! Tremendous, personal…read morestrides & improvement(s) from his compassionate, professional care, has improved my quality of life, & hope!!! Thanks to......THE BEST!!!

FYI - it's been about a year at my new PCP, I feel so much better. My diagnosis that was given by…read moreBorbor was never proven, I haven't had stomach issues since being treated with antibiotics. How amazing is that? If anyone feels they aren't being treated correctly, please go elsewhere, it might change your life completely. (Borbor, I recommend treating health issues so that it doesn't effect someone's mental health being in pain 24/7)

Suspicious. Tried to go. The building with the address is closed and directs you to the building…read morenext door, which is also closed.

I had to visit Covina Urgent Care on Wednesday There was a…read moresame day appointment available, and I didn't have to wait too long I was having a sore throat. I had a Covid, flu and strep test, and it turned out to be strep. Thank you for helping me feel better!

I love coming here. Today DR. BEJAR was my doctor and she is amazingly professional and very nice…read moreas well as thorough. She is amiable, pleasant , and the epitome of a great Doctor. My usual doctor was Dr. Patel and he is also a Champ as well. The staff are very friendly as well as the assistances. I got blood work ordered and a few referrals. The facility is clean and AC IS COLD. Its also a few minutes from my house. AAAAAA++++

Dr Martinez is very kind and willing to listen and help however she can. However, there are many…read moretimes that I think I know more than her about my specific needs, am up to date on treatment options, and ask questions that may be over her head. In saying this, she is very willing to submit referrals to other physicians who may know more. Office staff kind of ignore you while waiting, can be difficult to get paperwork from and the wait time is significant for both in person and over the phone appointments...But again, you can usually get appointment within a week.

The office staff were all amazing and so friendly, and I was very impressed with my first visit…read morewith my new doctor, Dr. Adelaide Willis! She was very thorough and caring. I highly recommend this clinic, I just wish they were able to fix their ongoing phone system issues.

disrespectful for patient time I took the day off today to…read moretake my mom to an appointment at 9 am(the 1st pt of the day).. arrived 10 minutes early as a sign of respect. Doctor never shoed up until we decided to leave after one hour and half. Also few months ago, after taking the day off too, to take my mom to an appointment, they told us there is no appointment for her. Although we booked the appointment by phone. If you don't feel respected anywhere. Then you should not do business with them. Chang her primary care physician today

This place is awesome! Came 3 times the staff is always friendly. I go to Maria and any problem I…read morehad she had a solution or suggested to help. I had trouble finding a care provider who can help with my PCOS but she sent me to get lab work and ran some tests. I'm truly happy with the results and felt taken care of!

I used to see Dr. Castellanos when I was a kid with my mom, roughly between the ages of…read more12-15(2004-2007). Now as an adult I've realized how horrendous of a doctor he was. Our family eventually stopped seeing him after 3 years of being under his care. We went to him because it was hard to find doctors who spoke Spanish in our area at the time. I'll start with the worst. My mom used to be really concerned for her health. Over time we realized her concerns were signs of what she's now developed, diverticulitis and other digestive issues. She often came in with pain and explained her concerns. Dr. Castellanos would tell my mom that she was fine and to take ibuprofen. Any time she came in it was the same thing even though her symptoms progressed - continue to take ibuprofen. Eventually she told my mom she was too worried and was a bother. We finally stopped going to see him when she used the restroom and found blood in her stool. She developed ulcers in her throat and stomach that were very painful when eating. After we stopped going to see him we found out all of her symptoms were the beginning of diverticulitis. In 2009 she ended up going to the ER because she was heavily bleeding when she used the bathroom. A diverticula had burst open and it was discovered she has 3 total that had developed. She was taken to emergency surgery. She's suffered through diverticulitis ever since with multiple ER visits. Dr. Castellanos was negligent as a doctor when presented with symptoms. He could have referred her to a gastroenterologist but never did. We had HMO at the time and eventually switched to PPO but it was after dealing with him. For my own case, I developed gastro issues around 12 and realized I had sensitivity to certain foods that lead to a lot of gas and odd noises in my intestines. I felt shy about it as a kid but was worried because I didn't want to sit in class having those noises come from my intestines because well... it was awkward. My side of the classroom could hear my gas issues and I didn't understand what was causing it. When I told him he blew me off and told me to eat more fiber. I didn't bother more about it or ask because I was too ashamed to ask more. Years later I realized I had food sensitivities and that I need to be careful to avoid dairy. All of this to say - I would absolutely NEVER recommend anyone to see Dr Castallanos. My mom could have sued him for negligence but decided not to. Seeing him still in practice now and talking to family about health made me 20 years later have to go back to write this.

I've had nothing but amazing care from this facility. DR.Gin has been my DR for at least 5 years…read morenow and I couldn't imagine having to switch to another provider. He is ultimately the BEST DR I've ever had. The staff is also incredible very personable and caring. Absolutely love the care they provide to me and all other patients.

Dr. Gin is the best. He listens to you (many doctors don't). He is skilled, no long waits. He seems…read moreto care about his clients more than most doctors. It's not a wait an hour to see the doctor for six minutes, and off you go. He asks questions and truly seems to care. I'm grateful I found Healthy Families. And Dr gin the staff is geat one last thing. I hate needles and blood tests scare me. They have ever since i was a kid. Here they are painless. I can tell when it starts or when its over.(I refuse to look.) Great job by everyone there.

I'm surprised at all of the negative reviews on here. I've gone here twice. The first experience…read morewas very good and the second one was good. But, I suppose everyone has different experiences. This was mine. It was hard to get through on the phone. They use AI and it does not understand basic questions, and then refers you to a website. Not easy for a GenX, so definitely challenging for an older person. However, once I was able to navigate the website, I made an appointment for the following day. The front staff was friendly, and I was taken back quickly. All very professional. Rico, the x-ray technologist was good and helpful, and Dr. Amy was very patient and caring at the first visit. During the second visit, she seemed more rushed, but I adjust my attitude, and understand that this is an urgent care facility, with different emergencies coming up all the time, so I mentally prepare myself to have to wait. When I made the second appointment, it did have all of my information saved, except for the picture of the insurance card, but that only took one time to go through, so the system must have been improved. My only complaint is that they weren't able to fix my problem, but that's not really on them. The x-rays didn't show anything, so not much they can do except refer me to an orthopedist. They did prescribe pain meds, but, unfortunately, those are not helping. :(

-1 star from an excellent visit for not keeping insulin like your predecessor did. Please consider…read morechanging that policy.

I would like to give a big THANK YOU! To Ms. April Aquilera…read more Ms. Aguilera works front office and and knows her stuff! She always has a smile and positive vibes. After many failed attempts on my end. Ms. Aguilera was able to schedule me to a Healhpointe closer to home. She made my day! Actually she made my year! :) I'm going to miss her :( I believe Ms. Aguilera is a asset to Healthpointe! KUDOS!!!

I don't know why there's these bad reviews. The girls here are extremely sweet and kind to me when…read moreI came in to do my drug test for my new job. They are doing a lot of work and I really appreciated how kind they are.

I really don't understand all the negative reviews. I have brought my dad to see Dr. S at this…read morelocation, three times. Everyone is so nice and when I call, I am able to talk to someone. Sonia will even contact the Dr for information and call you back. I've never had such a good experience at a medical office before. My dad has moved from the area and I wanted him to change to synovation in Pasadena but now he refuses. We will drive from Glendale. For the first time in years my dad is not in pain.

DO NOT GO TO THIS PLACE. This clinic is a complete scam and…read morea waste of time and money. They charge you for follow-up visits, so check your insurance immediately to see if they billed you. From the moment you walk in, they make you sign ridiculous paperwork, including questions about felony history which is invasive, irrelevant, and feels like a violation of patient privacy. I went in for one simple thing: a cortisone shot. Instead of helping me, the NP (Chung) did not treat me unless I took a drug test. Then they sent me for X-rays, making it seem like I would finally get relief afterward. Spoiler: I didn't. After all that, I was given referrals I already had and told to go to urgent care for a cortisone shot something urgent care doesn't even provide. So what was the point of this visit? Billing my insurance. This place does not care about patients. They care about running tests, sending referrals, and charging insurance. If you actually want treatment, go anywhere else.