Dr. Fraga was very attentive and straight to the point which I appreciate because they don't waste…read moremy time. He explained everything I had in detail. Clean office. Friendly staff, very helpful.

I scheduled my appointment for weeks prior. I constantly receive text messages from them. On the…read moreday of my appointment, I was told that they don't accept my insurance. Aren't you supposed to verify insurance days prior to the appt so you can notify patients and they will not waste their time driving 30 mins to go to the clinic?

Not only is this place in Urgent Care, it's also a medical Center with staff that are very well…read moreexperienced. What I love about American Urgent Care is that you do not have to be sent out for lab work. Everything is done right there at the center. If you don't have a primary doctor, you can find one there. I would definitely recommend this place.

My sister is a stroke recovery patient who saw her PCP, Dr. Pervaiz, at American Urgent Care (AUC)…read moreon May 18 following her discharge from inpatient rehabilitation. During that visit, she needed: 1. An outpatient rehabilitation referral 2. A neurologist referral 3. A CT scan referral 4. Prescription refills 5. Completion of a disability form Although Dr. Pervaiz spent only a few minutes with my sister before leaving for another facility, we came prepared with a clear list of required items. During the visit, I reviewed these items with both the physician and office staff and confirmed the information needed to complete each request. Despite these discussions, none of the requested items were completed correctly or in a timely manner, resulting in significant delays in my sister's care. 1. Outpatient Rehabilitation Referral I provided an NCEP outpatient rehabilitation brochure containing NCEP's fax number and location information. Approximately one week after the visit, we received a referral to a children's therapy provider despite my sister being over 45 years old. This error required multiple follow-up communications and delayed the start of her rehabilitation services. 2. Neurologist Referral After multiple follow-ups with the clinic, we received a referral more than a week later. However, the phone number listed on the referral did not correspond to the provider address and NPI listed on the referral. As of June 3, AUC still had not provided a valid neurologist referral. 3. CT Scan Referral My sister had to return to the clinic the following week to request the CT scan referral again because it had not been processed. The referral was not faxed to the imaging provider as requested. After obtaining an emailed copy and forwarding it myself, I learned that the referred imaging provider did not accept my sister's insurance. This required additional follow-up with AUC and several more days of delay before a corrected referral could be obtained. 4. Prescription Refills At the May 18 visit, we provided a concise medication list from my sister's hospital discharge paperwork, including anti-seizure medication, blood pressure medication, and cardiac medication. I repeatedly emphasized that her medications would run out by the end of the month and that no refills remained. Office staff confirmed the pharmacy information during the visit. By May 28, no prescriptions had been sent to the pharmacy. We were forced to make multiple calls to the clinic before the prescriptions were processed. We later learned that one of these follow-up calls had been documented as a telehealth visit. Given the importance of these medications to a recent stroke patient, the delays and handling of this matter were highly concerning. 5. Disability Form We provided a one-page disability form to be completed by the physician during the May 18 visit. Despite multiple follow-up requests, the completed form was not returned until the first week of June. These issues are documented through communications with the clinic. The repeated errors, delays, and lack of follow-through significantly impacted my sister's post-stroke care during a critical recovery period. Based on these documented events, I am filing this complaint with the Better Business Bureau for review.

The entire staff are a complete clown show. Extremely very unprofessional. Never a smooth…read moretransaction. Always something wrong. They have cancelled my appointment twice. Once a with zero notification and the other one, after driving 45min. to get there.. were calling me to cancel as I walked in the door. Save yourself from the clown show. Seriously an office staff that is a completely unorganized group of inept people. I would not give them a one star rating,so I have to give them something so disregard the . Cuz the are not worth anything.

Dr. Ward is an amazing doctor. Never rushes you and always makes sure to answer all your questions…read more Her staff is also great and friendly.

Please read before you believe the haters!…read more I've had nothing but positive experiences here, and that's not something I say lightly. The level of care, attention, and professionalism stands out right away. Doctor Katende takes the time to actually listen and be thorough, which is rare, especially in urgent care. And every interaction from the moment you walk in has been kind, patient, and helpful -- something that really matters when you're not feeling your best. This place consistently goes above and beyond, and it absolutely deserves more recognition.

This was my first time visiting this urgent care and I will definitely keep the number and the…read moredoctor's name for future visits. It was a small facility and well organized, and the service was friendly and very accommodating. I will share this doctors information with my friends and family.

This place has failed me twice. I have gone there during their posted regular business hours only…read moreto find the place locked up tight. It wasn't around lunch time or anything and there was no signage explaining their absence. In fact, there is a sign prominently displayed that says "No Appointment Necessary." I tried calling them and reached their voicemail which requested my name and DOB for a call back. NEVER again with this place. They owe the community an explanation and an apology. I am a retired first responder and two members of my immediate family are police and fire. This establishment is supposed to provide care to sick and injured people and they have failed miserably.

This place is amazing all because of Jennifer at the front desk who does everything! Quiet location…read more& quick to be seen. Jennifer is amazing, she shows she cares & made me feel extremely comfortable my first visit! She's very knowledgeable & helpful in all ways she can help & always keeps it so real with everyone. Amazing woman with the most sincere & funny personality!! I drive 30 minutes just for her & it's always worth it

I've been really happy with NuSpine in Henderson. If you're dealing with back or neck pain, Dr…read more Nicola will get right to work and have you wondering why you waited so long. He knows exactly where to adjust, and you leave feeling so much looser. One of my favorite parts is the hydrojet massage table. Being able to choose a hot or cold massage depending on how you're feeling is such a nice bonus, and it's incredibly relaxing before or after your adjustment. Pro tip: Skip the monthly membership and get one of their treatment packages instead. The visits don't expire, so you can use them whenever you need them without feeling pressured to come in every month. Friendly staff, easy appointments, and a great place to keep your body feeling its best.

High quality chiropractic care by a staff that makes me feel better with each visit. Easy check-in…read morefor walk-ins.

The staff that answers the phone and works. The front desk is completely rude. I guess you get what…read moreyou pay for. The doctor was but he doesn't take my new insurance.

The staff are super attentive and thoughtful to your medical care. Janet the receptionist is…read moreamazing in making sure you get through the check in process quickly. Dr. Sharma is one of the best doctors I have ever met. Dr. Sharma not only is very thorough but also is down to earth to make sure you're comfortable. So if you are tired of the fast pace doctors and want a down to earth family doctor this is the place. They also have a medical beauty spot next door for your Botox and lip injections. This truly is your one stop medical service.

Terrible wait time. I've expressed this concern before. Why make an appointment and still have to…read morewait 35+ minutes? No acknowledgment, nothing. If you're looking for something with a sense of urgency, this is NOT the place.

Unacceptable experience with MinuteClinic. I visited this…read moreMinuteClinic and was charged for a service that required a refund. Since then, I have called multiple times to follow up. Each time I call, I receive different and conflicting information. At first, I was told the refund would take 5 business days. Later, representatives changed the timeline multiple times, and on my most recent call I was told it could take 46 weeks, which is completely unreasonable. On top of that, several phone representatives have been rude and dismissive, and I feel I've been misled repeatedly just to get me off the phone. This is unacceptable for a healthcare service. I would not recommend MinuteClinic to anyone based on this experience.

I was impressed with the compassionate staff and clean space. The provider and front desk staff…read morewere both really friendly and professional, no burn out here. Located upstairs in the mall, no long lines, and free parking right out front. Off beat location but worth it. I could recommend this urgent care to anyone.

My friend needed urgent care on April 29th while we were vacationing. Yvette and the Doctor who saw…read moreher were wonderful! They got an IV started, realized my friend needed hospital level care, called an ambulance and away we went. My friend is still in hospital and will need a surgery. I highly recommend this clinic and their ability to treat and diagnosis appropriately. Thank you to Yvette and the doctor!!

This place always gives me a hard time. It's very close to my house so it's a convenient location…read morefor me. But people working at the reception don't know what they are doing. When they did make mistakes, they pretended someone else did. I made an appointment for the annual check up but they always put it as different code. I told them what I needed on the phone when I made the appointment. Then I checked when I got the appointment confirmation call. I checked again when I checked in. Then the nurse said this wasn't annual checkup. This happened few times. Other day, I called to cancel my appointment. Someone answered and told me she canceled. I didn't trust her so I went there next day. As I thought, it wasn't cancelled. The doctor and nurse were ok. They are better to change people work at the front desk. I feel they don't care of patients.

Admittedly, my early experiences at this clinic were not stellar. However, as the months passed and…read moreI got to know the staff better, I have changed my mind about Sundance Medical. I believe a lot of my earlier experiences may have been caused by cultural differences. Coming from Hawaii, our ways of relating to others are quite different. I am very outgoing and friendly, but I needed to understand that some people are more introverted or reserved. It doesn't mean they are cold or standoffish. Just different. That said, I want to share my experience with Dr. Justin Striblen. In all the years that I have dealt with different doctors, Dr. Striblen is by far the most caring, conscientious, empathetic, thorough, and knowledgeable doctor. I have liked him from day 1 and find him to be easy to talk to and friendly. He has a way of making me feel comfortable while still maintaining a professional attitude. He never lets me leave without making sure all of my concerns and questions are answered. He also asks that I keep him or his very efficient assistant, Arielle, abreast of all new developments that occur with my ongoing health care. Arielle also makes sure I have any questions answered before she leaves the examination room. Recently, possible developments in my health have come to my attention. Dr. Striblen is 100% involved with every single step of my labwork, past and future tests/procedures that have been or will be conducted by his referrals to specialists. I have received calls from Arielle for updates on tests and lab results between my appointments with Dr. Striblen. No other doctor has ever cared enough to keep track beyond waiting for my next appointment. I've never had a doctor so caring and involved with my health, and I find Dr. Striblen a huge step above other doctors. He even changed my medication when I first saw him, as he noticed my former doctor had prescribed two medications that were basically the same thing for diabetes. By changing the medication, my A1C has begun to decrease, even when I stopped Ozempic. That tells me Dr. Striblen knows his medications and makes me feel more secure and confident in trusting his recommendations and opinions. If you are looking for a good primary care doctor who genuinely cares for his patients, do give Dr. Justin Striblen a chance.