If you're sick and need genuine care then don't hesitate to go to Maness Family Practice!! Not only…read moredid Joseph throughly question and examine me to determine the best course of action to address my symptoms, HE NAILED IT!! I was feeling relief from a severe sinus infection in less than 24 hours!! This is definitely my new "GO TO!" when I need medical care!! FIVE STARS HERE!!

Professional, Friendly and knowledgeable. If you are looking for a PCP I highly recommend you make…read morean appointment today.

I should at least give them 2 stars because the on-site staff was quick to see my son and get us…read moreout with some antibiotics.

Pay $120 or we can't see you…read more Lindsey, D. the Physician Assistant I saw was very nice. Unfortunately my visit was terrible prior to going back to see her. I booked an appt. at the Urgent Care located at 4726 Lebanon Pike Hermitage, TN for a COVID test. The front desk clerk asked me to fill out the required checkin forms and also informed me of my $45 dollar copay. The copay was no surprise since my insurance card states I have a $45 copay for Urgent Care visits. I provided my insurance carrier and information so that my insurance could be billed for the visit. Once my paperwork was submitted the front desk personnel informed me I missed a form that had to be completed. The missed document was the Secure Pay enrollment form. I was told the form was required in order to authorize Urgent Care to hold my credit card on file. I told the front desk person I did not wish to leave my credit card on file. I was willing to pay my copay and be billed for any charges my insurance did not pay. I was then told I either had to leave a credit card on file or pay $120 for the visit even thought my insurance would still be billed for the visit as well. I asked the front desk clerk for a copy of the policy stating I had to leave my credit card in file or pay $120. The front desk clerk stated she did not have the policy but her manager would be there in 20 mins and could provide the policy. Area Manager Ramona showed up giving me Secure pay policy ID 10.14. The policy objective states it is in place in order to decrease the amount of write-offs related to uncollected patient balances through increased patient collections, while reducing collection efforts. The policy states "it is the policy of Urgent Care to ATTEMPT to receive authorization from each patient to maintain a credit/debit/hsa card on file to charge for remaining patient responsibility balances" The policy says it is an ATTEMPT to get a credit card on file, Ramona told me my options were to either pay the $120 which is more then my copay or leave a credit card on file or they could not provide me with services. I told Ramona I didn't even know how much my services will be, do they have a charge master so I have an idea and understanding how much certain services cost (again I was there for a COVID test). There should be a charge master that states how much a COVID test cost. What if the payment is over the amount I owe once my insurance is billed. Ramona said we won't know how much I owe until after my visit and if I overpaid for the visit I would be mailed a check for overpayment. At this point I involuntarily paid the $120 because I was not comfortable leaving my credit card on file and I was told I had no other option. I was extremely frustrated by this interaction and felt my right to pay options, and my No surprise billing rights were being violated. There was no indications what I would be charged and how the $120 would be applied. Since the amount is over my copay I don't know how it will apply to what is owed. I felt I was bullied to pay more for a service before ever receiving an EOB. I felt this is a bully tactic to reduce their uncollectible quota not giving me a chance to receive my EOB explaining how benefits are applied and what my remaining balance would be via bill, then giving me an option of how to pay. I have never been told by any other care facility that I had to leave a credit card on file or not gain services. After paying the $120 I asked about paying the copay since they first asked about that amount which was $45 and since my insurance card states I have a copay. Ramona told me don't worry about the copay I just needed to pay the $120. Again I have been to many care facilities including other urgent care facilities and have never heard of such an absurd policy. Needless to say I will never seek services from this establishment again. Ramona was quite condescending in her responses to a patient seeking care and trying to understand my payment responsibilities. When I asked how I would receive my funds back if I overpaid. She said there was no policy and it's should be common knowledge that if I overpay I will receive a check. I will be patiently awaiting my EOB. Hopefully it will give me, the actual person paying, a better understanding of what I paid for.

While in the office everyone was nice and friendly. Waited all day for results on a chest x-ray…read more I called to check status and was told someone would call me back and never heard back all day. Frustrating when you are not feeling well. It was a waste of time. There was no delay in collecting payment.

Staff was friendly. Checking in online was easy to use and I was seen quickly. Dr on staff was…read morethorough and took care of all of my needs. I was even able to get the prescription I needed there which saved me a trip to the pharmacy!

Usually my visits to Summit Primary Care and my primary caregiver there have been absolutely…read morewonderful. Unfortunately, their computers have been "down" for almost 2 weeks now. It's impossible to get a call through to either make an appointment or speak to someone because no one answers the phone. Our patient portals don't work because their system is "down". Not a very secure feeling when one is in need of attention or interaction from our primary care people. Very scary.

Staff are all very sweet. Absolutely love that the Doctors aren't snobby and actually treat…read morepatients and nurses with respect. The lab techs are very personalble and have great attitudes.

Who wants to go to the hospital? No one right! I will say that Nurse Brooke and Dr Rodriguez in…read morethe ICU are INCREDIBLE!!! You could not ask for more caring, sympathetic and knowledgeable- to the point they explain and break it down for you so you understand. Don't come because I wanted to, but had to and these 2 made it comfortable and empathize with our situation

went to the emergency room stayed few days i left before they can discharge me for the bad services…read morei got , just look at the reviews this hospital has , it a disaster by all means. my advice is to stir clear from that hospital

Staff and medical doctors was professional and friendly. I would recommend my entire family to…read morevisit this clinic.

I'm very disappointed in AFC's lack of updates to their website & voicemail system. Today I drove…read more30 mins to the Nolensville location for a covid test to find a sign on the door stating they're closed due to lack of physician. However their website & voicemail say they're open. So then I drove all the way to Mount Juliet (40 mins) to find a sign on their door that they also are closed. They're location website also says they're open as does their voicemail. Just really unprofessional. I gave the place 3 stars instead of 1 b/c I have been here one other time & the staff was nice.

Highly recommend All-Star for all your local medical needs. They were quick friendly with fast…read moredelivery. Kevin was super helpful helping us select the right equipment necessary and they made exceptions to deliver same day since we were scrambling. Highly recommended.

Great service and communication, worked around my schedule. Couldn't ask for a smoother experience…read more Thank you!

Recently got a new PCP at West Wilson FP. I made an appointment to see my new PA there. Her name is…read moreBrigin Sever, and she was wonderful! She immediately took care of three problems that I had not been able to resolve at my last PCP's office! Awesome! I highly recommend them, and they have a walk-in office right there!

I've been going to Dr. Lagueux for 6 months and love seeing her as a PCP. She has so much…read moreexperience in many specialties from PCP, OBGYN, and aesthetics. She has the sweetest nurses who are very personable and detailed oriented!!

I know that urgent care facilities get a bad reputation from time to time and I've had my fair…read moreshare of them. The staff at this location were extremely friendly and helpful during my visit. Even with 3 minutes prior to them closing they took me in as I had just landed from a long flight. Great job everyone and thank you for seeing me this evening.

Checked into this office online with a quick registration, was texted shortly thereafter that they…read morewere ready for me, and drove in. Got there, paid my $20 copay, and 15 mins later was called into the back for vitals and to be moved to the room, where I waited maybe another 10 mins. Not bad at all. Nurse practitioner was kind, jovial - great bedside manner. She diagnosed the issue, stepped out briefly and returned with my Rx. In the end, I was in and out in a little over a half-hour - no fuss, no muss.