I hate to say this, but I wouldn't recommend going here. The environment felt unprofessional. The…read morestaff were distracted, and one employee was on her phone watching videos. I called ahead and was told they only accept walk-ins, so I came in and waited for about an hour. During that time, I noticed multiple people arriving and being seen right away because they had appointments. When I brought up that I had called earlier, the front desk staff became defensive instead of addressing the concern. Plus they charged my co pay without being seen. On a better note, I ended up going to Memorial Hermann Health System just two miles down the road. The difference was night and day absolutely no wait time, a clean environment, and a professional, attentive staff. Just wanted to share my experience in case it helps someone else

I came in with less than an hour before closing, and everyone was still so nice and friendly…read more Didn't feel rushed at all. The front desk lady was the sweetest. If ur in network with insurance I would definitely recommend.

The stuff along with the x-ray technicians were absolutely amazing and helpful. The doctor on duty…read morewho's name is Andrew Sellers an Asian guy. I'm not exactly sure if that is his name but that's all my paperwork. He was rushing and I get that doctors are busy, but it was probably one of the worst experiences even worse than an ER visit... I paid out-of-pocket, and he completely just minimized everything and told me to move my arm as much as possible, and I physically literally cannot. I'm bruised in. I feel like every other next level was better than this one. I will not be back to this location. I did really appreciate Steph in particular, she made it worth the 2 hour wait to just be rushed out... still not even sure exactly what needs to be done I wish he gave a paper stating what I needed to do, but I had to get the nurse to call him in three different times and he seemed very irritated...

This place is very neat very clean. They know what they're doing here. They actually take care of…read moreyour problems and get you well. These doctors are the best. I'd give them 10 stars if I could.

As a quick alternative to the Dr or ER this is my go to for minor issues! I am always seen by the…read moreDr within 10 minutes of arriving and usually out the door in under 30 minutes

I'm impressed. Everyone from the front desk & nurse, to Dr. Koy was friendly, kind, and efficient…read more I was able to get an appointment for less than an hour from my phone call. Dr. Koy was able to identify a recurring problem and explain it to me. Parking was a bit of an issue due to the restaurant nearby. I will definitely be returning (if necessary).

Dr. Moiz Ahmed was a great doctor but unfortunately he's team that processes prescriptions and the…read moreladies that work the front desk are probably one of the rudest and unprofessional people in the medical industry. My medication was filled out incorrectly 3 times in a row! When I tried correcting them, they hung up on me twice! I really couldn't believe it. It was my medication for my cholesterol, which is extremely important for me. Even my insurance called me letting me know none of the information was filled out for their end. My insurance called the doctors office to try to get the info, and they told me they hung up on them! I will never go here again and those women should be fired. This isn't my food order your messing up, your messing up medicine for my health!

One of the best doctors to go to in the Katy area. His staff is nice as well. Short wait time as…read morewell. Dr Ahmed is the best. Thank you for caring and being soooo thorough.

PLEASE READ BEFORE GOING HERE: This urgent care placed an oral thermometer in my mouth WITHOUT a…read moredisposable probe cover. When I brought it up, they admitted it happened and told me the thermometer is cleaned at the end of the day, not between patients. That is extremely concerning and unacceptable. Because of this situation, I was advised by a clinical staff member to get blood work done within two weeks. The clinic also waived my transaction that day because of what happened, but then I later received a bill saying I owed $70 and was given conflicting information when I tried to get answers. I have documentation of my conversations with them. This entire experience left me questioning their safety practices, communication, and how they handle patient concerns. I will not be returning.

Do NOT waste your time going here! Totally unprofessional! Billing is a joke! And the people work…read morehere is ridiculous! I'm dealing with a billing issue from April and it's October! They said " we called your insurance and the hold time was long so we hung up"!! The patient service is below sub par! If you read any other reviews stating the service is great? They are lying!!! Insurance company on the phone stating they billed it incorrectly, and ready to tell them what to do? No one will answer the phone and manager Rodriguez refuse to come to the phone after I held the phone 1 hour with insurance company to rectify the bill! No one answer billing number after 19 attempts! It goes to voice mail! They mailed out a demand for payment for 10 days or will charge the credit card on file! They running an unprofessional business! The owner of this business is Ms. Mary Santiago... she need to clean house and hire a new team! The medical services here is below sub par! Go somewhere else! Warning.... Do NOT go here!

Wow...my son got a covid test and we gave insurance info, and they send me a bill for $570.30…read more Outside of that ridiculous-nesss...they don't answer the phone in the billing department EVER, there is no way to contact them via email (thus my angry social media post), and their facebook page is dead. Scam and a half. I guarantee my insurance company doesn't pay them $570 ($420.30 of which was for the "office evaluation" of a simple nose swab in a car drive thru). LOL.... scam scam scam.

Life line was fast and efficient with there service , it's not a whole lot of people in front of…read moreyou , so you can get in and out really fast. The place is spotless and Super Clean , free coffee and water and a nice tv to watch while you wait to be seen by the doctor.Dr. K is young and funny , he's a very nice friendly guy that listens to your complaints I'm def recommending his clinic to he seen on short notice for urgent care

Thanks to LTN clinic in Katy. Wonderful caring staff. Will recommend to anyone needing quality…read morehealth care services.

I have always recommended this clinic and choose them over others because I trust the doctor…read more However, they refused to see my son on a zoom call because it's been a while since they've seen him in person (isn't that a good thing?!!). I requested a zoom because we are out of town. Would rather see a doctor who knows my son than go to a new doctor I don't know who has NEVER seen him. Very low response when a mother is in need. Disappointed.

We will never be back. The nurse practitioner has HORRIBLE bed side manner. She is dismissive, has…read moreher mind made up before you see her, and her tone is horrible. We easily signed in online and the office is really nice, but none of that makes up for the lack of quality of care you will receive. Save your time and go to a different urgent care or the ER - because that's what she will tell you anyways.

I was able to make an appointment and online and be seen in under an hour for skin irritation. The…read moremedical assistant and physicians assistant were helpful, kind, competent, and efficient. They made an effort to be personable with me. The PA listened to all of my questions and advised me appropriately. Overall, this was an above average urgent care experience for me. The building itself is new and clean. Coffee, tea, and cold water are available in the waiting room. The lobby is bright and open. There are charging ports for your phones built in to seating (cable not included) in case wait times are long. The parking lot is large and easy to navigate.

6 months later. April 2026…read more The front desk is a mess. Prior, Our point of contract was Alyssa and she was great. She was attentive, helpful and communicative. A true gem for the practice. Now that she is gone the office manager Helen is not only rude but doesn't follow up with patient care. Took me going to office to adress 3 unanswered emails regarding my mother car only to have her tell me, "oh yeah I saw your email today. We have turn over.Sorry about that." Then I ask her what the office policy is for responding to patients. - she says "I told you 5 business days." So why are the emails not answered the after two weeks plus?? We came today to pick up letter we requested via email 3 weeks ago only to have us wait 30 minutes + because the letter was not signed by doctor yet. Helen told us to come at 9am to pick up and it would ready. It's 11:00 am! No respect for her word or our time. This is the exact reason good doctors need the right support with admin, otherwise the result is the chaos we are experiencing.

This is a great place if you want to waste your time. They make you wait over an hour, even if you…read moreshow up early. The receptionists are rude as heck and they pass you over for other patients they prefer more. Huge waste of my time and my day. Never coming back here again. What a joke.

I have been here 3 times now and I love it!!! Becky and Dipan are awesome. Truly skilled Nurse…read morePractioners. They are always very thorough and truly care about each patient's individual needs. The iPad check in was quick and efficient. They clean them between each patient to keep the flu germs from spreading; that was a relief to see in a healthcare facility. The waiting room has complimentary drinks and snacks and the rooms have comfortable couches and TV. This place feels more like a hotel that an urgent care. Definitely recommend!

This is called CareNow Urgent Care.... They do drug screens…read moreand other testing. They are slow when the place is empty.