I have been here 3 times now and I love it!!! Becky and Dipan are awesome. Truly skilled Nurse Practioners. They are always very thorough and truly care about each patient's individual needs. The iPad check in was quick and efficient. They clean them between each patient to keep the flu germs from spreading; that was a relief to see in a healthcare facility. The waiting room has complimentary drinks and snacks and the rooms have comfortable couches and TV. This place feels more like a hotel that an urgent care. Definitely recommend! read more

This is called CareNow Urgent Care.... They do drug screens and other testing. They are slow when the place is empty. read more

MedSpring Urgent Care - Name CareNow - Urgent Care Near Me - Katy, Texas

My husband was suffering from sciatica pain for almost 2 weeks. Dr. Drew saw him and in less than 5 minutes, immediately diagnosed and administered pain medicine. We have never been in and out (feeling completely satisfied) at any other facility. The receptionist and nurse were absolutely polite and helpful. read more

Always loved this place but not now. Current PA thinks everything is a virus. You show up with a fever coughing up yellow.......and hasn't been seven days it's a virus. You show up with fever and blowing green out your nose it's a virus. Wasn't seven days. No antibiotics for you! Got on antibiotics two days later back on my feet next day. Try another place read more

Called tonight to make an appointment. I encountered a nasty front desk staff person who wouldn't give her name but willingly provided her manager's name. All I'm saying is, if she was this rude, arrogant, nasty and unprofessional on the phone, just imagine what she'd be like face-to-face. Asked for her name and she hung up the phone in may face. Called back and another lady agreed to check availability at other locations but the rude person from earlier jumped on phone and said, "Google it!" Just Nasty! read more

I typically have a great experience at this location. However; yesterday I took my son to have him checked for a severe cough. The doctor that attended to him, Asim Abbasi MD, I was not very fond of. He had a very bad "bed side" manner in my opinion. When a person is sick, they would prefer to speak with a doctor who is patient and empathetic. This doctor lacked the qualities. He gave my son his prognosis and treatment options literally as he was walking out of the door. He told me to buy some Mucinex. He didn't even give me a chance to ask "What kind of Mucinex?" as you know there are several options on the shelf at the store. I ended up having to ask the nurse as I was walking out the door. If I ever decide to go back to this location, I will make sure I call ahead of time to check to see if he is the doctor on duty. read more

Great experience at CareNow urgent care facility today. Staff was professional, courteous and gentle when administering the Covid rapid test. I really appreciate Annievi Drew, NP clear explanation of the test results. She offered to take my call if I had any questions or concerns. read more

Great service: friendly, thorough and quick. My kid was running a high fever, and my wife thought she might have the flu. She recommended MedSpring because they are "fast and good". We arrived shortly after opening, about 9:20am. It was early and we were the only patients waiting. The receptionist was very friendly. The only strange thing was that I had to hand over my drivers license and insurance card, but was told you have to do this on every visit. We waited only two minutes, and my daughter was taken to a room. I was offered the use of the K-Cup coffee maker, and a few good selections were available. The nurse arrived to write-up the symptoms and take measurements (height, weight...) and then we waited only a few more minutes for the doctor to arrive. The doctor asked a good number of questions and then took a mucus sample for flu testing. My daughter tested positive for the flu. Ok, the wife was right again... UHC insurance is only a $40 copay and MS faxed the Tamiflu prescription to our pharmacy. Overall, a great experience that took less than an hour from the time we walked-in to the time we left. read more

My mother in law was visiting and forgot her insulin at home. This location was AWESOME in helping to contact the doctor and getting the medication she needed for her insulin dosage within that few hours. There were three young ladies along with the doctor there in the PM did a great job with customer service and with making sure she was confident in their care. Thank you. read more

This review is for CareNow Urgent Care at 6501 Fry rd. (The address matches but the name seems different) Unfortunately, this urgent care facility is extremely disorganized. It handles emergencies and routine tests, such as drug tests or Covid tests. The front desk employee harshly told people there was a 3 hour wait for emergencies, and other people were told to come back a different day. The front desk employee was more concerned with their hair than helping people. Do not go here if you can help it, they are rude and inefficient. read more

Couldn't have asked for a better experience... On a rainy Sunday morning, this is the last place we expects to be! But what a wonderful experience we had... Friendly and courteous staff, knowledgeable nurse, extremely competent doctor(Dr. V is specialized in Urgent Care medicine) with a phenomenal bedside manner. They have 10 rooms, so there's rarely a wait... X-rays on site... Comfortable rooms with TV and wifi makes it even more pleasant. We were very impressed and pleased. I am also an allied health professional and have works in different hospitals... Not all professionals have a great attitude or bedside manner. But you can't write off the whole place based on one bad experience with one person (in reference to a previous review). We will be back for years to come. read more

Had excellent service from Jim Patton, Nurse Practitioner. Really listened to me. Explained everything in layman's terms so I understood everything. Very knowledgeable and professional AND a great sense of humor! read more

I'm not one for doctor visits...wasn't feeling 100% over the weekend. Went to Care Now yesterday. For starters, my wife called them to find out about appointment, insurance, etc. Alexis the receptionist was super courteous, friendly and helpful. When we arrived, she was still the same friendly person my wife spoke with, and the nurse who came and called us in was equally friendly, courteous and caring. I had the combo test and she was very proficient at handling that as well. NP Drew then came in and saw me, and she also was top notch !! A few minutes later I got my diagnosis (Flu B) and my wife asked what she should do-NP Drew suggested test for her also...we were both tested, given prescriptions, and in our way in less than an hour. Highly recommend this location and their staff!!!! We have had many dealings with healthcare staff (cancer patient in our family for years) and these people truly do care and treat everyone with dignity. Thanks CareNow on S Fry Road! read more

From the time I walked through the door I was greeted with a smile by Tomeka the front receptionist. She offered me lemon tea which she made for me and immediately placed me in a room to see the doctor. The nurse assistant was very friendly and professional Diana and the doctor was very friendly and professional she explained everything to me and the next steps that will be taken. They all thanked me for coming and said I hope you feel better. They made me feel like family. Thanks for a awesome experience. read more

Just turned away six patients wearing masks. The lady at front desk spoke rapidly, rudely, and said "nothing we can do we're full for walk ins." Overheard exiting patients, " Ridiculous!" "absolute waste of time!" read more

I chose this urgent care facility as I was close to my home & my daughter had a fever. After a cold welcome from the front desk, I was told to full out paperwork & attach my insurance card & ID. The waiting area was clean & spacious but 45 minutes later I was still waiting to be seen. Apparently, there was a computer issue & they could not see anyone until the problem was resolved? I was only told this after I asked for my info back to go to another urgent care. I find it odd the place shuts down when the computer is not working but none of the patients are informed & just left to sit in the waiting room. read more

Office is clean, doctor or nurse practitioner Odiri Akushe was rude and barely even looked at my foot. I waited 30 minutes for a doctor to see me for her to come in and spend less than a minute with me. When she came in to "examine" me, instead I was interrogated by her abruptly asking me what I had done to my foot. There was NO bedside manner or medical expertise shown. This visit was a waste of my time and money. I only came here on a Saturday because I started a new job and can't take time off during the week to see my primary doctor until my 90 days are up. I will NOT be coming back nor would I recommend anyone to come here after this visit. read more

The facility was clean, prompt, has an X-ray machine and takes our insurance. We were in and out in approx 35 minutes and they believe it's broken; but want the radiologist official word before giving us official word (professional). TV's in all the rooms so no boredom for the kid. Very thorough. Would recommend as well because it's literally 1 mile from her school. Very good experience (except for the broken tip of her finger :( read more

MedSpring Urgent Care - Smashed tip of ring finger in athletics - Urgent Care Near Me - Katy, Texas

Regarding: awesome job with 7 year old son's chin stitches. My 7 year old son fell in the shower and split his chin open on a Saturday afternoon. Being new here, and not knowing where to go, I found this on the web. We went in, and the staff was super attentive to our (minor) emergency, and saw us first, before the kid in before us for the school form visit. I SO appreciated their speed and care shown. I was a bit nervous when they said it may be best to see a plastic surgeon, but it was in a spot so far under his chin that no one would see it, we proceeded. They sewed him up with 8 stitches--and they were careful and exacting, and very nice. We just got the stitches removed today by our pediatrician. First, I'm so glad we (couldn't) go to her--they only glue skin (really?, how do they NOT do stitches?). She agreed that Dr. Titone did an awesome job. Reed, the nurse, was super sweet and helpful. They even gave the kids some goldfish crackers as a snack. Dr. Titone, and all the staff there--you rock! Many thanks, there won't be hardly any scar at all :) Jennifer (and John) read more

Took us over 2 hours , when we arrived no one was waiting , front person was not friendly , Dr was not caring or did he listen to our concerns , he left the room 3 x And would ask us the same questions Left to pharmacy my husbands RX was there, they forgot to send mine Will not be going back read more

Had to make a last minute trip a few nights ago because of a flare up of a condition I've been treated for for the past 6-7 years (my typical physician was closed for the weekend). Even though I made it just before they closed at 9:00PM, they still took the time to do a thorough examination. Never any hint that they really wanted to leave as soon as possible. They did, however, give me an estimate on how long I would have to wait to be seen, which was very minimal. And seriously, guys, the facility was immaculate--both lobby and treatment rooms are straight up immaculate. I didn't need anything, but they had a fully stocked fridge with water and sodas (not just diet coke, coke zero as well), an available Keurig (a higher end version), and a cabinet with tons of snacks. I couldn't have had a better experience at this Medspring location. Obviously hope I don't have to make another visit, but if I do, I won't hesitate to venture back there. read more

This is literally the best urgent care I have ever been to. I had to bring my son in a couple of months ago for a nasty flu and they were so excellent with him. What is usually a nightmare with a 12 year old became very simple and fast. My husband stopped in for the same thing a week later and had an amazing visit. Today I stopped in for a different matter and the entire staff from front to back were so welcoming and easy to talk with. You can actually look forward to going to the doctor when you visit this location. It's extremely clean and comfortable. They even provide snacks and tvs in every room. Thank you MedSpring staff for the incredible visit today. I appreciate it very much. read more

I've been a patient here twice and both times were pleasant experiences. Even though I've never had to wait for more than five minutes before being shown to a room, there's coffee, tea, and hot cocoa available in the waiting or reception room. They also have free wifi. The rooms are clean and each contains a coloring table (in case you arrive with a young child) and a tv that you may control. The nursing staff was efficient and so were both of the doctors I saw. Each of my visits necessitated an antibiotic and the staff was great about calling my regular pharmacy to have the prescription ready for me to pick up. I highly recommend this clinic for times that you can't get in to see your regular doctor quickly. My insurance doesn't cover urgent care but both times my bill has been about $150, which came out of my health savings account. I'd definitely return. read more

I enjoyed my experience here as they got me back in, seen, and out in a decent amount of time. Great, professional service as well. Clean establishment. read more

Medspring was clean and well kept, something I look for in a care facility. The wait was about an hour... however I was a walk in and it was thanksgiving weekend. The staff was attentive and kept me informed on the wait time. They did not have a doctor on premises... I was seen by a Nurse practitioner. She was very efficient, listened, and asked pertinent questions. I am happy with the care I was given. Recommend. They even have coffee and tea available while you wait to be seen! read more

Receptionist Kerry works HORRIBLE under pressure. She had a terrible attitude and lost the correct order of the patients in line. Needs a lot of work on her customer service skills. All other staff and services were great! The one star is for her(: read more

I'm pretty sure they are overcharging my insurance company and consequently, me. Said my husband was here for a 45-min expanded visit complete with vitals, a diagnosis and prescriptions. We were not in the room longer than 20 min. I'm not sure what it means by expanded. This is the same service that you get at any doc visit. This was also with a PA, not MD. I just saw my claim and I owe $198!! What a racket! My insurance company called to dispute and they gave them the runaround. I will not be going back and super unhappy at this point. I drive an extra 15 min past the Memorial Hermann Urgent care in my neighborhood because they have always been so nice at medspring, but something is definitely up with over billing now. read more

Update: Management did called and asked which location and explained to us tamiflu will not work if flu like symptom exists over 48 hrs which is appreciated. But the staffs really need to be educated that yes it's normal for germbags(patients) to come in. Don't be scared... you are here to help them! Updated from 1* to 4* ******************************************** We came here on a Sunday evening for a family check up. They ran out of flu kit and diagnosed everyone with ear infection and prescribed the amoxicillin and cough medicine. Everyone has flu symptom... the Amoxicillin was not helpful at all. We called the 888-980-0303 and 888-980-0505 and was told that a physician will call me right back to change prescription. We called roughly at 6pm and waited til 7:45pm no one called so we decided to stop by this MED clinic. At 8pm sharp doors locked. The staffs walked out and saw us and told us they are closed we asked for another prescription Bc it's not working for us... if we need Tamiflu let us know I'll rush to the pharmacy! Instead, she refused to listen and kept the door locked. With the dangerous flu going on in Houston, this clinic doesn't really care about any patients wellbeing. There were no patient waiting in line. A quick revisit check up will not take up too much time. We have a 5 and a 7 years old not feeling so well. So much for the urgent care... i know we're late but we called head of time and no response. Giving us some time to explain would be nice instead of treating us like germ bags and staying as far away from the door as possible to talk to us. I don't think this is a good place to bring you family at least for ours! read more

Terrible experience today. I've always recommended this place and never again after today. Went in at 9:15, filled out paperwork for 25 minutes to then be taken back and told, "Oh, didn't they tell you at the front desk we are out of flu tests? We've been out for weeks." Um no they didn't tell me! She then tells me, "oh, well, the doctor doesn't need the test, he can tell by seeing you".... o k ? Really? Back to the front desk to get money back for the appointment, lady still on her cell phone texting... says here is your receipt and when I asked do you have any other recommendations she says No, not really, you'll have to google it... The experience I had at Next Level Urgent Care was amazing, they were courteous, took me to a room, made me comfortable, asked if they could bring me anything. Never going back to MedSpring Fry Road location and the owner should know I don't ever post negative reviews, it was THAT BAD today.... read more

The staff and doctors were amazing. From making me feel taken care of amidst my terrible feeling from bronchitis and a sinus infection, they even gave me an unexpected gift card for my birthday! The Brand Wows of their over the top customer service did not go unnoticed. Thank you for your kindness . read more

I had a mishap where I cut my head open and needed it to be treated and closed. I arrived at urgent care and was immediately taken back for the PA to see how bad the cut was and what was needed for the treatment. The PA was Becky and she was awesome she explained what was going to happen and why. She even took a photo of the injury with my phone to show the extent of the injury. She cleaned it up, gave me a shop to numb the area and placed sutures and stapled to close the wound. She was very thorough and very friendly in explaining everything. The center is clean, quiet, and the staff all very helpful . If you unfortunately need their services there are top notch. I will definitely WHEN needed use their services again. read more

Sloths and liars... I went in for an infection on my leg and ended up being there over 2 hours even when I called in before. They informed me that I had a $98 charge from a visit to another MedSpring in town, which I'm not sure why they didn't inform my about at my last visit. This was in November and today I received a $255 charge from them, even though they said insurance would completely cover that visit. Also, the "nurse" that checked me out could not answer any of my questions about the infection (it was covering half my leg) and proceeded just to squeeze the puss out. I could have done that at home and saved $255. I do not recommend this place to anyone unless you're ok with being hit with hidden charges read more

I'm so happy I found this place. Not able to see my own PCP because of short notice and no appointments available. I was able to go in and get professional help today before the weekend. I'm definitely going to be using their services in the future. read more

Very convenient and I was very impressed with the nurse practitioner. She was very thorough with her exam and genuinely listened to my concerns. I wish I would have gotten her name. The meds she prescribed helped me to heal in less than 2 days when I was feeling like death prior to walking in. Only thing I did not like was the lack of noise/music. It was super quiet in the waiting area. The wait time was not terrible but could have been better. Overall I had a great experience. read more

I've been several times to MedSpring with no issues at all. The wait time depends on how busy they are, but if you make an appointment you are seen pretty quickly. Everyone there is great... I love that they always offer you a drink or snack. I always feel taken care of. Thanks y'all! read more

Stopped by a few months ago. It was my second time here. As always the check-in process was nice and quick. To my pleasant surprise it was Dr. Nguyen again. He was quick, nice, to-the-point, and no nonsense. Explained to me the treatment plan, what to expect, and did not sugar coat it. It was what I needed. His nurse, Enron, was pleasant and very nice as well. This place runs like a well oiled machine. I will be back! read more

There is nothing urgent about the care here. My husband stopped on his way home from work, during an open appointment time frame based upon the website. Paper work completed he was shown into a room where he waited a full hour with NO ONE coming to see him. When he walked out the staff were perplexed that he was upset about waiting in an empty office for a doctor who never showed up. Don't waste you time or money, not to mention your health! read more

This was one of the best visits to an urgent care we've ever had. My son was having an asthma attack & was taken immediately back. The nurse & dr were both very caring & great at explaining the course of action. My son is a severe asthmatic & is on a strict course of daily meds, so this is not the first time he's been seen in an urgent care. It was definitely the best we've been to & we'll certainly use them for future needs. read more

I'm not sure why people have had bad experiences here. My husband & I have been here 3 different times over the past year and we've had great experiences! We went once when he had the flu, once when I had an accident & no one else was open and today when I was home sick from work. Neither visit has taken longer than an hour, the rooms are nice and clean, & the staff has been great! My only thing is that all the doctors have been young but they've all been very informed. It's nice to have such a convenient facility in our growing area. Hopefully you don't need them but if you do, I'd recommend Medspring! read more

Update 07/06/16: Happy to say that Medspring finally reached out to me, admitted their error and refunded the amount I was overcharged by. read more