I hate to say this, but I wouldn't recommend going here. The environment felt unprofessional. The…read morestaff were distracted, and one employee was on her phone watching videos. I called ahead and was told they only accept walk-ins, so I came in and waited for about an hour. During that time, I noticed multiple people arriving and being seen right away because they had appointments. When I brought up that I had called earlier, the front desk staff became defensive instead of addressing the concern. Plus they charged my co pay without being seen. On a better note, I ended up going to Memorial Hermann Health System just two miles down the road. The difference was night and day absolutely no wait time, a clean environment, and a professional, attentive staff. Just wanted to share my experience in case it helps someone else

I came in with less than an hour before closing, and everyone was still so nice and friendly…read more Didn't feel rushed at all. The front desk lady was the sweetest. If ur in network with insurance I would definitely recommend.

It has been 2 months. I still have a bump under my eye and obvious swelling. It hurts and my vision…read morewas compromised. This is the only place I can go. I took a picture, but decided not to add, but it's very clear in the picture. It's disheartening the way the nurse practitioner treated the entire situation

this place seems to have gone downhill I've been here almost…read morean hour and not been seen yet I waited about 45 minutes before they told me they couldn't verify my insurance now sat in a room waiting for another ten minutes despite seeing people standing around I will be looking for a new urgent care facility

I usually don't write reviews but this experience was fantastic. From checking in with Lucas to the…read morenurse Kim, and Dr. Wood. They took the proper time and measures to make sure we were taken care of and had a great experience. I would highly recommend!

Let me preface this by saying this review is based off of their teddy bear clinic not their actual…read moremedical services! My son's daycare was able to attend a teddy bear clinic here and it was so thought out and organized ! The kids were able to go through 3 stations 1. Inpatient - where they told the doctor everything that was wrong with their teddy bear ! The kids had a form and the adults filled it out! Very cute all the things the kids said 2. Next was the doctors office station where they got to see and use the doctors tools , learn what each tool did , and then test the tool out on the doctor ( stethoscope , and the tool to test reflexes) 3. X-rays- they were able to go to the x ray room and at the end receive an "x ray" of their teddy bear they could color! So cute very organized and a great way to teach young kids about the medical field

My wife and I came in Friday 3/7, where greeted instantly by the receptionist on duty around 3:30…read morepm, the over all experience was great. But the main reason for my review is to commend them on there professionalism, there was a younger couple with two kids who had an appointment set about 30 minutes prior the "altercation", the male customer stands up and says "what's the point of making an appointment if you all aren't going to honor it!" I could tell everyone in the lobby became in easy, however the receptionist handled it perfectly, and simply stated that she apologized for the inconvenience and that they were a tad behind. The man begins to over talk her and state that he's got places to be and that this is unacceptable. The lady kindly responds with I understand you are more than welcome to reschedule. The man who of course is furious, completely twisted her words and said to management that she said he and his family can deal with it and just leave. Too many individuals get disrespected in customer service and lied on, and when I can I like to insure that management knows what really happened.

The stuff along with the x-ray technicians were absolutely amazing and helpful. The doctor on duty…read morewho's name is Andrew Sellers an Asian guy. I'm not exactly sure if that is his name but that's all my paperwork. He was rushing and I get that doctors are busy, but it was probably one of the worst experiences even worse than an ER visit... I paid out-of-pocket, and he completely just minimized everything and told me to move my arm as much as possible, and I physically literally cannot. I'm bruised in. I feel like every other next level was better than this one. I will not be back to this location. I did really appreciate Steph in particular, she made it worth the 2 hour wait to just be rushed out... still not even sure exactly what needs to be done I wish he gave a paper stating what I needed to do, but I had to get the nurse to call him in three different times and he seemed very irritated...

As soon as I walked in they were as concerned as I was . The staff was super friendly and…read moreattentive. I would definitely come here again and recommend anyone to come here ! The ER physician that saw me was Dr. Caruso , who was very friendly , super attentive and helpful as well as his nurse Steve , & radiology tech Michelle and of course the front Desk McKinley ! Thank you guys for a welcoming experience!

I wish I could give this place 0 stars. They triple billed us at this point - months and sometimes…read moreyears after we've gone. Please avoid this place at all cost - I think they've rebranded to be Swiftstar ER.

Do NOT waste your time going here! Totally unprofessional! Billing is a joke! And the people work…read morehere is ridiculous! I'm dealing with a billing issue from April and it's October! They said " we called your insurance and the hold time was long so we hung up"!! The patient service is below sub par! If you read any other reviews stating the service is great? They are lying!!! Insurance company on the phone stating they billed it incorrectly, and ready to tell them what to do? No one will answer the phone and manager Rodriguez refuse to come to the phone after I held the phone 1 hour with insurance company to rectify the bill! No one answer billing number after 19 attempts! It goes to voice mail! They mailed out a demand for payment for 10 days or will charge the credit card on file! They running an unprofessional business! The owner of this business is Ms. Mary Santiago... she need to clean house and hire a new team! The medical services here is below sub par! Go somewhere else! Warning.... Do NOT go here!

UNPROFESSIONAL SENSITIVE ENTITLED STAFF!! Do not go here!!!! The last thing you want when you're…read morenot feeling good is the UNEDUCATED STAFF giving you attitude shouting from across the lobby "uhm is there something wrong!?" When THEY called me up 4 different times to take my same insurance card because they had a problem. I'm not smiling because I felt like I was going to pass out. I was there on WED 2/18 and it was the only African American female staff member. If you're too sensitive to DO YOUR JOB, go have an attitude somewhere else. I'm not the one that's clocked in, so if I'm not smiling at you it's okay because IM NOT THE ONE WORKING. Seriously DO BETTER!!! I would like a follow up please and thank you in advance.

I've been to this location several times and have always had a great experience. Anything from my…read moredaughter fracturing her thumb and needing a cast to a standard sports physical. I make an appointment by either calling or going online and there's never a wait. I also appreciate that the doctor takes her time to listen to our concerns and makes sure all of our questions are answered. Being a cash pay patient I also really appreciate that pricing is clear and discussed upfront. This is my family's go-to for most doctor visits.

I was completely lied to about how Mitch I would have to pay and specifically asked multiple times…read moreif I would get billed in the future and they said no. What a surprise I get billed a week later. I will never go to next level ever again. There's no reason I should have to pay close to $200 for being concerned for my health this system is broken and these clinics add to the cancer that is the medical industry.

As a quick alternative to the Dr or ER this is my go to for minor issues! I am always seen by the…read moreDr within 10 minutes of arriving and usually out the door in under 30 minutes

I'm impressed. Everyone from the front desk & nurse, to Dr. Koy was friendly, kind, and efficient…read more I was able to get an appointment for less than an hour from my phone call. Dr. Koy was able to identify a recurring problem and explain it to me. Parking was a bit of an issue due to the restaurant nearby. I will definitely be returning (if necessary).

I went in for employee vaccination. I got my vaccine, My arm started getting swollen and painful…read morethe next day. I was in pain and could not move my arm. Took over the counter medication to relief pain. I returned to MedExpress to show them how my arm was swollen to see if they can do anything. They gave me run around, ask for insurance. I ask to speak with a supervisor, Nobody wanted to talk to me unless I provide my insurance. The front desk lady kept going back and forth to the back to talk to someone and finally she gave me a card( the manager) contact and told me i will be called. I went to my PCP who prescribed antibiotics and anti-inflammatory medication. Nobody call me from MedExpress. I am still in pain and my shoulder is not the same after that injection. Be careful who and how the vaccine is being administered at this clinic.

WTF, I can see if this clinic is full but it's damn near empty and they have me sitting here for…read moreover a hour. I will never come here again and I will tell my job DO NOT send me here in the future and YES I will tell my family and friends the same to stay away from MedExpress. Thank God it's not a emergency, Ridiculous