Karen and the doctor we saw at Care Now Lenexa were amazing! We were in Lenexa for one day on our…read moreway to a remote location when my son developed a sore throat. Karen verified our insurance and was friendly and so helpful, the doctor had a wonderful bedside manner, and we had our prescription within an hour of leaving. Everything was seamless. They followed up with lab results and went above and beyond for us. Thank you to Karen and all the staff! You saved our vacation :)

They do not know what they are doing at this clinic. Made my son's condition worse!…read moreWe came with acute ear ache, lots of throbbing and piercing pain and pain to touch. The doctor tried to assure me it's TMJ and there is no evidence of ear infection when I repeatedly explained that all markers indicate swimmers ear. They insisted on rinsing out the wax that was blocking the view, even when I questioned that. After the procedure, the doctor agreed it was swimmers ear even though there was "very little redness and swelling". Went home with prescribed ear drops. No instruction on pain medication, but when I asked I was told to take Tylenol. I questioned that versus Ibuprofen and was told to take Tylenol instead. Overnight the condition worsened beyond tolerable so we went to Children's Mercy Blue Valley in the morning. Thank Goodness for that place!! By then there was visible swelling in front of the ear and the canal was so swollen that drops would not go through. CM doctor said that rinsing out was the WRONG thing to do and that we should have been prescribed oral antibiotics in addition to a heavy dose of Ibuprofen to reduce swelling. They placed an ear wick inside the ear to help distribute drops to the middle ear. They put us on oral medicine, stronger ear drops, and a strong anti-inflammatory regimen. The nurse that helped us seemed lost. She did not know how to answer simple questions and I seemed to know more about the condition and care than she did. It might have been the most incompetent nursing care we ever encountered. Our experience at this CareNow location was borderline malpractice and worth of a formal complaint to Kansas State Board of Healing Arts or Kansas Department of Health. If you have an immediate need, please spare yourself the trouble and potential worsening condition, especially with children. Take your kids where the staff is actually knowledgeable!

I've been a patient of Dr. Gatz for several years now, and I hope he never retires because he's the…read morefirst GP I've had who actually listens to me rather than being dismissive and indifferent. The staff at the front desk are always friendly and very personable. Amy, Dr. Gatz's nurse is very responsive and so understanding of my crazy work schedule as I travel, and am gone for weeks at a time. I'm very picky when it comes to health care providers, and knowing this, Dr. Gatz has always referred me to a specialist who is exactly what I'm looking for. The new location is beautiful, by the way!

Went to urgent care for a sports injury to the arm and the nurse practitioner student kept asking…read moreabout sleeping on it wrong or leaning on the elbow for an extended period of time. Really unsure what her line of questioning was, as the injury was directly related to and happened DURING a high contact sport. It made me wonder if she was even listening. I won't go into the back and forth details of the exam but if I hadn't pressed for direction on treatment or recovery I would have simply gotten an "I don't know and go see your PCP". If my PCP could have gotten me in for an appointment, I wouldn't have been at the urgent care in the first place. The worst part about the experience was the dismissiveness of the student and the lack of professionalism from the overseeing practitioner. She literally walked out of the exam in a fit. Didn't even end the exam just walked out. I wouldn't recommend this urgent care unless you are in desperate need without any other options. The only positives were the facility was clean and both the front desk and nurse were friendly.

I came here to do my pre employment drug screening. I was greeted with a helpful smile and was…read moreasked to give my phone number so I could check in online as opposed to physically writing out my checking details. After completing, I was called back no more than 15 minutes later for my screening. The screening took about 5 minutes and the nurse was kind and told me the steps that would happen next. I'm not sure if I just got lucky with wait times but my experience was pleasant. They also have complimentary coffee and cream.

Not even a decent experience as a walkin. Because they do mostly screenings for employment they put…read morethe walkins to the back. Staff seemed to be preoccupied with personal business opposed to getting people through to the back. Pick another URGENT Care.

Do NOT bother coming here if there's ANY chance an x-ray might be needed. They share a floating…read morex-ray tech with other clinics, so be sure to ask them BEFORE you go if they can do an x-ray on the day and time you're going. Because they were the go-to location listed on my health insurance, I had to drive from 110th to 135th, pay $65 for a TOTAL waste of time and money there, then drive back to 119th & Pflumm for another wait, and an x-ray. Then told I have to go back to 135th St. to get anything taken care of!

Always happy to come to the Advent OP urgent care for any urgent health issues. Very satisfied with…read morethe doctors and nurses here. The center is always clean, and the staff is kind. When I am here, I know they will take good care of me. 100% recommend it to everyone!

The nurse practitioner (Ruby Perocho) I had did not listen to me, scolded me for not getting care…read moresooner, made me feel like a burden for my allergies, and never gave any instructions for the medication she prescribed me. The pharmacy staff told me more about the medication. I had to repeat myself multiple times because she kept asking me things I had already mentioned. Will not return to this location. Ruby was very dismissive and rude and did not take time to address my concerns, instead just kept scolding me for waiting.

Rude pharmacy staff. We were the last car at 1:28pm and pulled up to drive thru right before it…read moreturned 1:30 and I work in retail too i understand respecting lunch time but shutting the closed curtain on the literal last car after we were patiently waiting for our turn to pick up prescription was just unnecessary and unprofessional. Pick up would have taken seconds and this kind of behavior was just rude customer service.

I was admitted in 7/7/26 and released on 7/10/26. The ER was top notch and quickly got me admitted…read more Every single person I encountered was kind, compassionate and caring. The Doctors made sure my pain was control and the nurses (who were fantastic) made sure my prescribed meds were given to me on time. The transport people were all very kind and pleasant also. I would highly recommend the ER and this hospital.

Because of the reviews & major anxiety w/doctors, I was super nervous about a procedure I was…read morehaving on 7/10/26. From start to finish it was by far one of the best experiences I've had when having outpatient surgery. Each person on staff was kind, compassionate and supportive. The nurse who cared for me after surgery was absolutely amazing. I sure wish I remembered her name. They stayed on top of pain control and nausea. I didn't have to ask, she was already taking care of it. I'm so glad I didn't let the reviews scare me away because like I said in the beginning, by far the best experience when going through outpatient surgery. Kudos to the staff in outpatient surgery.

Signed up for a slot to be seen because I was worried that I had a punctured ear drum. 7/17/2022…read more The nurse practitioner called me before I came in at 9:12am. She was very dismissive and even after hearing what happened to me the last time I had a puncture (horrible pain, horrible bilateral infection, had to have a procedure done by an ENT, 3 rounds of antibiotics, pain meds, couldn't hear, and panic attacks), told me she would not prescribe an oral antibiotic because it was too soon for an infection to have developed and "that's not how antibiotics work." She stated that even for a perforation, ear drops are not recommended. When I asked what could be the possible reason that I was in excruciating pain just 4 hrs after the rupture happened last time if infections take 2 days to develop, the response was "It doesn't look like you were seen by anyone in Saint Luke's Health System for that, so I would be unable to comment on what happened before, I can only address what's happening now." She said there would not be anything she could do for me since I did not have an infection yet. The implication was clearly "Don't come in." Not a bit of compassion. I saw a doctor at a different urgent care who told me the nurse practitioner's medical advice was INCORRECT and unprofessional. She was concerned that it was someone in her system and if it had been she would have "called and yelled at them". Her words. My drum was not perforated, yet the doctor prescribed me antibiotic ear drops prophylactically based on my history. I would not trust the bit@h you have working there to treat my DOG. In the words of Big Sean, "I don't fu$k with you, you little stupid a$$ bit@h I ain't fuc$king with you."

I came here after visiting Concentra, where the ladies there were so rude. At Saint Luke's, you…read morewill be treated so nicely and professionally. They work with you and whatever you need will get done. If I lived here, I would go here for the services they offer. Very friendly and helpful.