I visited Med Express in Waldorf Maryland today for my DOT physical today. They was really bus,…read moreHowever Ms (K) medical assistance was professional and knowledgeable about their po and procedures she went over and beyond to make sure things worked out for me as the patient. I would like to give accommodations for her outstanding customer service ! Thanks again Ms. (K)

You've made my life a living hell for the last year and cost me a ton of money. good riddance.read more

Ok I'm here from Texas visiting family and to make a long story short got injured at a nail salon…read more I came to the clinic and could not have been treated better. Very clean. Staff are very professional and genuinely show care and concern. I was in and out within 45 minutes including checking in. Prescriptions sent electronically. Very impressed with this place. If I need medical care again while here, I will definitely come back here.

I scheduled a same-day appt online, check-in process was easy and front desk staff was very…read morefriendly. It took 45 minutes to triage me and then another 10 minutes to take me back. The PA (Sanjeev Singh)came in to see me within 5 minutes and spent 15 minutes with me. He was very thorough and had a great bedside manner. My entire visit from check-in to check-our was an hour and a half. I felt like the time was very reasonable especially since they were busy and I've spent around the same time in my PCPs office. All the staff were professional, polite and very helpful. I'd recommend Righttime to anyone.

Don't bother coming to this MedStar health urgent care ! It took them 4 hours and 30 minutes for…read morethem to see my wife who came in for just a single checkup today 12/27/2025. This is urgent care not emergency room to be taking this damn long. What's even worse was that whoever checked on my wife wasn't a real doctor and wasn't sure about the medication she was prescribing, she had to google if it was safe etc. if we wanted a google doctor we would have googled ourselves.

Ive been to this urgent care (the one by Burlington) before and never had a problem. I went there…read morewaited in the waiting room for about 30 min. Got called to the back got the BP questions with nurse. Went back out to the waiting room for about 10 min before being called to the back to be seen. I sat back there and fell asleep. A phone call woke me up and I looked at the time. I got there at 130 and the time was 345. I decided to leave. Walked passed two nurses talking and might as well been invisible. Went to the front to request a refund and was told I couldn't get one bc the person who took my payment was at lunch. I said no worries, I'll dispute the charge with my bank, which I immediately did as soon as I got in the car. Don't make the mistake I did and come here. I'd give it zero stars if I could.

After a visit 10/22/23 that went swell (validated my health dilemma - swollen glands, sore throat,…read moreURI - and prescribed antibiotic). Sadly, I believe the Amoxicillan while high in dosage was not prescribed for a long enough time frame at only 5 days. SO... I returned b/c the issue had not resolved and had evolved into a slight lower lung rattle - which I feel but is likely not audible. Despite having LOST MY VOICE COMPLETELY for 15 days, I labored to explain what was going on. Like others at my school -- I tested negative for strep, but need a 2nd round of antibiotics to resolve the issue. In the middle of explaining, in walks some other person. She did not introduce herself but wore a white lab coat. She made me repeat everything that was just said, although I suspect she had been LISTENING in based soley on her timing to enter. THEN, she says MINUTE CLINIC does not TREAT ppl MY age (OVER 50), with a chronic cough b/c of the risk of pneumonia. Instead of just prescribing another ANTIBIOTIC, they believed they needed to rule out pneumonia and rx I go to Urgent Care, then told me where the nearest one was located. On top of that, they went on to say I needed an xray, which others at my school paid to have done and it was negative for pneumonia. So no matter what I do now, it will cost upwards of several hundreds more dollars to get well and take another 2 weeks. AS it is, my last visit cost $53 dollars WITH insurance and all they did was a strep test.!!!!!!!!!!!!!!! Teacher salary does not afford this kind of cost for health care. Such a COMPLETE WASTE of time. AND to be told in person that chronic coughs will not be treated for ppl my age is absolutely unacceptable. That should be explained somewhere in the 35 pages of information we read just to schedule the appointment. I could have spent my time and money AT URGENT CARE instead. This was not proper care and treatment of my illness the first go round. And I returned to give MC the chance to rectify and I was turned away. I now believed b/c of improper treatment at the onset, I have developed pneumonia. DON'T go here for anything serious or you will pay for treatment and test but not actually recover, and then there is no recourse but more pain and suffering. Shame on this place.

Super bad service I pay for free . They stole my money I pay $120 and they don't give me the money…read moreback they closed for an emergency and when I went back to get my results the lady said you have to pay again. Super bad customer service.

Poor communication regarding random office closures. Was advice to return Sunday to review my…read moreresults but they ended up being closed because someone "called out". Unprofessional which resulted in delayed care.

My family and I have been to this location on various occasions. Make appointments to avoid wait…read moretimes; It's always baffling that folks complain about what times, but that's the nature of folks. Yes, it does take some time to be seen, but I can get in here prior to even getting an appointment with my PC. I have never had an issue and I'll continue to utilize this location. If you you have issues checking in, online, they have the ability to check you in, in person. I prefer this location over patient first as I can always make an appointment.

I've gone to this MinuteClinic twice now and both times I've received amazing care. Both nurse…read morepractitioners were attentive and efficient. I would highly recommend this clinic. Make sure to check online to see what the wait time is because the first time there was quite a wait.

From the owner: MinuteClinic® in WASHINGTON is a healthcare clinic offering patient services 7-days a week. Our…read morehealthcare services range from screenings, vaccinations, physicals, sinus infections, bug bites, TB testing, splinters, pink eye, flu shots, ear infections, STD testing and treatment, mental health counseling, and much more. MinuteClinic providers are board-certified and trained to provide you and your family with the care you need. If you are feeling too sick to come into your local medical clinic, you can schedule a virtual care appointment and receive a consultation from the comfort of your home.

Updated review: Unless you choose to deliberately spend time chasing down this practice for poor…read morebilling practices, I'd find another place for urgent care. I have been chasing down their billing office for a Lab Corp bill that I received that is covered by insurance. Allcare billed the wrong insurance company, and I continue to receive delinquent bill payment notices from Labcorp. Despite filing two tickets with Allcare, the issue has t been resolved in five months. Absolutely ridiculous. Allcare is seeking to be your primary care physician. We bought into that and gave it a chance. Now, I regret it. Absolutely clueless folks working in the billing and payments section. I wouldn't send my enemies here.

The two stars are only for the two pediatric drs there we have seen. Dr kazmi and Dr Robinette are…read more10 star doctors, however the office staff and high turn over as well as all the hoops are the reason this place deserves zero stars. This office is hard to reach and reception at the "main location" is terrible. Most of the time no one picks up. I have noticed that unlike other dr offices you can only be seen with an appointment. Which is fine and dandy for wellness visits but when sickness happens sporadically you are basically forced to go elsewhere. My little girl has been sick (negative covid) for 4 days. They won't see her because of the symptoms without a covid test they preform. Before that test can even be done you need a televisit. Once that's done then you can wait in the covid line and then schedule an appointment. The hoops are ridiculous and as others have said a disgrace on the medical profession. Because of the service, despite the amazing drs we may need to look elsewhere. I see now why the turnover is so high here. As an adult I've had to switch drs about 4 times. It's the same for my husband. As a professional I would not want to be associated with the clerical staff...

My 3-year-old fell down right outside the practice this morning and cut his hand open. He was…read moresobbing as we walked in to ask for a Band-Aid. The woman at the front desk (at a doctor's office!) flatly told us no. Another patient in the waiting room was so disturbed that she followed us outside to apologize and said it was unconscionable that they wouldn't give my son a Band-Aid. She suggested we try the pharmacy inside the Giant next door. The pharmacy staff immediately helped, gave my son a Band-Aid, and asked if we needed anything else. A medical practice that refuses a crying 3-year-old a Band-Aid... Who does that?

Front desk staff is not great and can be rude at times but Dr. Alisa Miller is a wonderful human…read morebeing and doctor who will always take the time to listen to your issues, suggest practical tips and advice, and provide the help you need. She is the only reason why I keep coming back here.

Abdominal pains, I checked in at 2:30pm and they were very nice and friendly and go checked in…read morewithin 10 minutes, Dr was very nice did all the blood work and the results were done while waiting, great place and I recommend it.

I am currently at Patient First in Waldorf and the lack of empathy shown by the front desk…read moreemployee, Cynthia, has been astounding. I completely understand that she may be limited in what she is able to do regarding billing or previous payment issues. That is not the problem. The problem is the way she chose to speak to and treat someone who came in while in significant pain. There had been confusion and miscommunication from prior visits regarding payment. I was not blaming Cynthia personally. I was kind and patient during the entire interaction with her. I simply needed help understanding and resolving the situation. Instead of showing even a basic level of patience or compassion, she was cold, dismissive, and unnecessarily unkind. People working in healthcare are often dealing with patients who are scared, hurting, or already overwhelmed. Kindness should not be optional. Cynthia is representing this establishment, and Patient First should be aware of how patients are being treated at the front desk. I chose this location because I needed medical care. I did not expect to be treated like an inconvenience before I was even seen. None of my friends or family will be going to this Patient First or another ever again.