Lauren is the best provider. She takes care of me even when dealing with the long wait to get into…read morethe specialist.

Scheduled a video call. They require you to fill out a novel before they will deem you worthy of…read moretheir time. Despite already filling out all information from previous visits in person - I had to refill all information and then some for these gods including my insurance which they already had. Despite filling out all the information - the doctor "left the call" 2 minutes before scheduled time. Called the number but nobody would answer. Recieved texts saying I didn't pay the amount so they wouldn't see me. I have always paid for in patient visits and this was a follow up to a previous visit. Very cold to blow off a video appt for not getting paid upfront.

Amazing! So glad I looked at Yelp reviews when deciding where to go. I now see why there were so…read moremany 5 star ratings. Obviously was feeling under the weather, but the overall atmosphere here was very calming. Everyone was extremely professional but still personable & relatable. I appreciated the fact that there were no false claims about the speed at which I would be seen.

Every time I've been there I have been pleased with the doctors and the treatment. However, this…read moretime, I am very upset just trying to follow the doctor's orders as the nurses can't seem to get it right. Have pink eye, doctor prescribed eyedrops, stating 2 drops every two hours for two days, then 1 drop every 4 hours for 5 days. My bottle is empty after just three days so I called to get another bottle to continue the treatment as doctor ordered. First call, nurse said they couldn't do anything till doctor came back to work(this being Sunday and he returns Tuesday) She said to reduce the drops to 1 every 4 hours until they can talk to the doctor to make the drops last. So today, Tuesday, I called and I had to talk to another nurse. She really mixed up what I said to her, saying my left eye is all clear(my infected eye). I told her that is not correct, it's better, but I need to continue the eyedrops for another 5 days as the doctor ordered. Then she immediately mixed up the number of days saying 5 days total(supposed to be 7 days). She said she would give my doctor the message. I later get a call back from Patient First, a different nurse, stating since my eye has gotten so much worse, the doctor wants me to return to see him!!!!! I Never said my eye was worse, I said it's getting better but I'm out of the eyedrops. I'm just trying to follow the doctors orders, using the drops for 7 days as prescribed. Now I'm told I have to call back tomorrow. I will continue using Patient First as I have always received the best care there in the past, but this time has been a Frustrating experience.

I took my husband to the King George location this morning. He is VERY ill with COVID (tested…read morepositive last night) and is running a fever, has chills, etc. When we arrived I checked him in at the kiosk and it said "Your wait is approximately 25 minutes. There is one person ahead of you." I told the receptionist that he has COVID and that he needs to be seen QUICKLY, because he can't be sitting in a public waiting room for long (for everyone's safety). She said snidely, "He can wait in the car." Seriously?????? After waiting 30minutes I went back to her and asked nicely how much longer the wait would be. She told me an hour and a half. Meanwhile, SEVERAL people had been taken in ahead of us. I told her again that my husband is running a fever, etc., and she said, "There's nothing I can do about the wait time." Oh, AND my husband is over 50 and diabetic so he REALLY needed some medicine. At that point we left. Have they never heard of the word TRIAGE?? You take the sickest patients in first!!

Terrible place to go. My son and I both have strep they do a rapid strep covid and flu test and say…read moresorry your not sick. We will send it to the lab. They do this so they can bill for more test. We go to next care they say yes you do have strep. Then Mary Washington sends a message you the next day that you do have strep. Don't go to Mary Washington urgent care. They are garabage. I have heard about them doing this to a lot of people. I should have listened and not gone there. If you want treatment don't waste your time going there.

This place is horrendous, they can't/won't get my medications correct even though ive been on the…read moresame medication for a while, the so called nurse won't return calls to me or the pharmacy....they don't know what they're doing can't even do my labs correct....this place needs to be shut down as this is an ongoing issue for me and lord knows how many others....I will definitely be going elsewhere and will do my best to get this place shut down... ZERO STARS

The absolute worst. Primary care is awful, they can't follow up on prescription's and leave you…read morewithout and hanging for days before any one of their doctors will refill your simple prescription, leading to unnecessary issues and discomfort. Urgent care is also atrocious. You are so much more likely to get timely service across the street at BetterMed. They are super fast in comparison. PUC in front of Walmart is not worth it in the least.

Drs need to listen to their patients. I went to this Urgent Care because I was breaking out in…read morepoison ivy which I am very allergic to. Told the dr I have had it in the past and the only thing that has worked on me is the 10 day steroids. He said he would only give out the 6 day pack. Well, I am still breaking out and having breathing issues. I have diabetes, but in remission with a 5.4 A1C. Will never return here.

A nagging ear ache was hindering our family vacation. This urgent care was right next to our hotel…read more The place was clean. Staff was nice. The doc took time flushing the ear out. They ever helped us pick out a close cvs because we didn't know the area.

This is for the White Oak location. Mika needs to get another job. She doesn't belong working with…read morepatients. She would not help an older man that needed help with a checkin. I as a waiting patient had to help him with the QR code. Then another patient waiting also came to help the man. She was nice to some people and not others. All people should be treated the same even when they are not her color. The NP I had was just as rude and careless. My tests where finished timing and another 15 minutes later after someone else reminded her did she only then get up to check them. Which means the tests results are useless. Never again. Worst health care experience ever.

The vibe is off, they look lost now knowing even where to start? Just either rushed or no movement…read moreat all

Great place and doctors. I like being there because it is close to home, and I can also get my…read moreblood work there.

Horrible customer service, haven't seen worse front desk ladies in years. They are horrible, mean,…read morenot understanding, and plain rude. They have been rude through the phone with an attitude without even having started the conversation and even worse in person. Grown woman with an attitude of a 6yr old. Also have had others have the same experience recently. I never have an issue with anyone anywhere I go and I did not budge back at them at all, I waited to write this review in hopes management would take control of such mean people. Jennifer along with another blonde at the check out desk were HORRIBLE.

Always been satisfied . Gone many times and always been happy . They always see me promptlyread more

Wait time is terrible. The info about wait time and place in line is false. That only has to do…read morewith checking in. They make that pretty fast and seamless and then you are stuck waiting to be taken back and then still another wait before seeing someone. Not a good experience at all.

I am a Veteran and chose Fredericksburg Primary Care Clinic through the Community Care service…read more All Veterans, PLEASE DO NOT MAKE THE SAME MISTAKE! Instead, choose a modern, professional, full-service doctor practice like Mary Washington Hospital Primary Care 540-741-9300 12101 Carol Lane STE 101 Fredericksburg VA 22407. The difference is Night and Day!! MW has modern technology and facilities, MW Doctors are continually being trained in the latest medical treatments and technologies. They offer Veterans way more modern diagnostics with modernized treatments. of interest to Veterans, MW has perfected the VA Community Care Optum processes. Because they are modern they offer online check-in, and use the My Chart app, which makes life SO MUCH EASIER!! No comparison on the level of Veteran care between the two!!! Fredericksburg Primary Care is a 1960s practice with no modernization that does not even staff enough people to answer phone calls. So, if you need to reschedule an appointment, you must physically drive to the office and walk in to do so. MW has an app for that and for all medical interactions. Fredericksburg Primary Care is an antiquated doctors' practice in a run-down old facility that should not even be cleared for a medical practice. Dog kennels are more modern. I have witnessed the hard-working, understaffed front office employees being treated horribly by the lead office administrator and the nurse practitioner, Sandra. The doctor's office is cramped, at least 50 years old, and basic. The administrative area and reception mingle, so one can see how old and broken down the equipment is. Think about how much money that doctor makes and still has broken-down old office equipment. His priorities are very clear, and they are not his facility, staff, or Veterans. They do not organize or plan for daily medical support services, especially the VA's administrative procedures, although they take on VA patients and get paid well for doing so. They also do not answer their phones because, as I quote, the office manager's response: "They ring so much, and we just do not have time to answer them." Because they do not have administrative processes for interacting with VA's Community Care Optum and do not answer their phones, every lab and x-ray consult requires multiple physical visits to request re-faxing the Request for Service forms. The RFS must be refaxed so many times because the untrained staff does not fill out the form correctly, and it is hit and miss if they use the correct fax number. In addition, they do not understand how to bill Optum for visits, so the Vet receives the bill every time. That forces the Vet to spend time on the phone calling Optum so they can pay the bill. This antiquated, disorganized practice should not be allowed in the Community Care network, and I am working hard to remove them.

Best Internal Medicine doctor in the area, in my opinion. Super smart and thorough. A lot of…read moredoctors and nurses I know go to him because he's so good He recommended getting a calcium score CT, which was out of pocket, not covered by insurance. This screening test found cancer early before I had symptoms. For this, I'm grateful.

NEGATIVE STARS. I saw "Dr" Rehman today. I had a craniotomy 20 some years ago to remove a golf ball…read moresize tumor from my brain. I started noticing some things recently that I thought might be side effects of that surgery. I also had some questions regarding neuropathy. After testing me for neuropathy, she was very quickly trying to rush me out the door. When I asked her if I could ask a couple more questions, she literally responded with "NO, you only have a 15 minute time slot". I was with her for maybe 7 minutes tops. You mean to tell me, after waiting a month to see you, paying a $60 co-pay and I'm sitting in front of you with valid concerns about my health, you are going to tell me "no, I only have 15 minutes"? WOW. I have had some bad, rude doctors in my 60 years but my god, she was the absolute worst. Spotsylvania Multi Specialty Health Group and "Dr" Noma A. Rehman are a joke.

I went early today to do my labs and the woman who works for Labcorp at the second level of the…read morebuilding was extremely rude to me, she took my blood test, without having the proper care of hurting me, she wasn't careful with the elastic before the blood test and then she over tight the band after she took the blood test. The only people there that are polite, were the ones at the front.