Scheduled a video call. They require you to fill out a novel before they will deem you worthy of…read moretheir time. Despite already filling out all information from previous visits in person - I had to refill all information and then some for these gods including my insurance which they already had. Despite filling out all the information - the doctor "left the call" 2 minutes before scheduled time. Called the number but nobody would answer. Recieved texts saying I didn't pay the amount so they wouldn't see me. I have always paid for in patient visits and this was a follow up to a previous visit. Very cold to blow off a video appt for not getting paid upfront.

I arrived just after 7pm, and the location closes at 8pm. I was the only person in the waiting…read moreroom, which was surprising for a Saturday. The check-in/registration process is easy and straightforward. I was seen very quickly, but didn't feel rushed. I got a lot of information from Dr Ramy, and we made a solid treatment plan. He was knowledgeable and friendly. The receptionist and nurse were also very friendly and personable. Overall, a great experience considering I had to go to urgent care at 7p on a Saturday evening. 10/10, would be sick here, again.

Amazing! So glad I looked at Yelp reviews when deciding where to go. I now see why there were so…read moremany 5 star ratings. Obviously was feeling under the weather, but the overall atmosphere here was very calming. Everyone was extremely professional but still personable & relatable. I appreciated the fact that there were no false claims about the speed at which I would be seen.

Every time I've been there I have been pleased with the doctors and the treatment. However, this…read moretime, I am very upset just trying to follow the doctor's orders as the nurses can't seem to get it right. Have pink eye, doctor prescribed eyedrops, stating 2 drops every two hours for two days, then 1 drop every 4 hours for 5 days. My bottle is empty after just three days so I called to get another bottle to continue the treatment as doctor ordered. First call, nurse said they couldn't do anything till doctor came back to work(this being Sunday and he returns Tuesday) She said to reduce the drops to 1 every 4 hours until they can talk to the doctor to make the drops last. So today, Tuesday, I called and I had to talk to another nurse. She really mixed up what I said to her, saying my left eye is all clear(my infected eye). I told her that is not correct, it's better, but I need to continue the eyedrops for another 5 days as the doctor ordered. Then she immediately mixed up the number of days saying 5 days total(supposed to be 7 days). She said she would give my doctor the message. I later get a call back from Patient First, a different nurse, stating since my eye has gotten so much worse, the doctor wants me to return to see him!!!!! I Never said my eye was worse, I said it's getting better but I'm out of the eyedrops. I'm just trying to follow the doctors orders, using the drops for 7 days as prescribed. Now I'm told I have to call back tomorrow. I will continue using Patient First as I have always received the best care there in the past, but this time has been a Frustrating experience.

I took my husband to the King George location this morning. He is VERY ill with COVID (tested…read morepositive last night) and is running a fever, has chills, etc. When we arrived I checked him in at the kiosk and it said "Your wait is approximately 25 minutes. There is one person ahead of you." I told the receptionist that he has COVID and that he needs to be seen QUICKLY, because he can't be sitting in a public waiting room for long (for everyone's safety). She said snidely, "He can wait in the car." Seriously?????? After waiting 30minutes I went back to her and asked nicely how much longer the wait would be. She told me an hour and a half. Meanwhile, SEVERAL people had been taken in ahead of us. I told her again that my husband is running a fever, etc., and she said, "There's nothing I can do about the wait time." Oh, AND my husband is over 50 and diabetic so he REALLY needed some medicine. At that point we left. Have they never heard of the word TRIAGE?? You take the sickest patients in first!!

Terrible place to go. My son and I both have strep they do a rapid strep covid and flu test and say…read moresorry your not sick. We will send it to the lab. They do this so they can bill for more test. We go to next care they say yes you do have strep. Then Mary Washington sends a message you the next day that you do have strep. Don't go to Mary Washington urgent care. They are garabage. I have heard about them doing this to a lot of people. I should have listened and not gone there. If you want treatment don't waste your time going there.

This place is horrendous, they can't/won't get my medications correct even though ive been on the…read moresame medication for a while, the so called nurse won't return calls to me or the pharmacy....they don't know what they're doing can't even do my labs correct....this place needs to be shut down as this is an ongoing issue for me and lord knows how many others....I will definitely be going elsewhere and will do my best to get this place shut down... ZERO STARS

The absolute worst. Primary care is awful, they can't follow up on prescription's and leave you…read morewithout and hanging for days before any one of their doctors will refill your simple prescription, leading to unnecessary issues and discomfort. Urgent care is also atrocious. You are so much more likely to get timely service across the street at BetterMed. They are super fast in comparison. PUC in front of Walmart is not worth it in the least.

This place is on point and on-time! Same day appointment and a very efficient process. Glad they…read moreare in my neighborhood!. Thanks Ladies. J.Eberhardt

Drs need to listen to their patients. I went to this Urgent Care because I was breaking out in…read morepoison ivy which I am very allergic to. Told the dr I have had it in the past and the only thing that has worked on me is the 10 day steroids. He said he would only give out the 6 day pack. Well, I am still breaking out and having breathing issues. I have diabetes, but in remission with a 5.4 A1C. Will never return here.

Had a dog attack me the night before and went in the morning to have the wounds checked and get a…read moretetanus shot. Was taken immediately back to have my vitals taken and get some background. They checked my wounds and since I was not in any pain advised me that I would need to wait my turn for my shot. The wait wasn't bad and they brought me in the back again for my shot and they even re-bandaged my wounds. Everyone was super friendly and professional.

Went in on Sunday 6/21/26 for Poison Ivy. I had explained that I have had poison Ivy in the past…read moreand has started spreading. Told the dr that the week prior, I was on a 6 day steroid pack for something else. Told him in the past I had broken out twice with it and would always have to get the 10 day steroid treatment. He told me that since ai am diabetic that 10 days was too much. He sent 6 day pack that I was on the week prior due to me being diabetic. Told him that is under control with a 5.4 A1C. I should have listened to my gut. Today is the last day of the 6 day pack and breaking out in other areas. Need to head to another urgent care since its the weekend and will need to get a 10 day pack to clear it up (also having breathing issues-debating on heading to the hospital)

Great place and doctors. I like being there because it is close to home, and I can also get my…read moreblood work there.

Horrible customer service, haven't seen worse front desk ladies in years. They are horrible, mean,…read morenot understanding, and plain rude. They have been rude through the phone with an attitude without even having started the conversation and even worse in person. Grown woman with an attitude of a 6yr old. Also have had others have the same experience recently. I never have an issue with anyone anywhere I go and I did not budge back at them at all, I waited to write this review in hopes management would take control of such mean people. Jennifer along with another blonde at the check out desk were HORRIBLE.

Always been satisfied . Gone many times and always been happy . They always see me promptlyread more

Wait time is terrible. The info about wait time and place in line is false. That only has to do…read morewith checking in. They make that pretty fast and seamless and then you are stuck waiting to be taken back and then still another wait before seeing someone. Not a good experience at all.

I am a Veteran and chose Fredericksburg Primary Care Clinic through the Community Care service…read more All Veterans, PLEASE DO NOT MAKE THE SAME MISTAKE! Instead, choose a modern, professional, full-service doctor practice like Mary Washington Hospital Primary Care 540-741-9300 12101 Carol Lane STE 101 Fredericksburg VA 22407. The difference is Night and Day!! MW has modern technology and facilities, MW Doctors are continually being trained in the latest medical treatments and technologies. They offer Veterans way more modern diagnostics with modernized treatments. of interest to Veterans, MW has perfected the VA Community Care Optum processes. Because they are modern they offer online check-in, and use the My Chart app, which makes life SO MUCH EASIER!! No comparison on the level of Veteran care between the two!!! Fredericksburg Primary Care is a 1960s practice with no modernization that does not even staff enough people to answer phone calls. So, if you need to reschedule an appointment, you must physically drive to the office and walk in to do so. MW has an app for that and for all medical interactions. Fredericksburg Primary Care is an antiquated doctors' practice in a run-down old facility that should not even be cleared for a medical practice. Dog kennels are more modern. I have witnessed the hard-working, understaffed front office employees being treated horribly by the lead office administrator and the nurse practitioner, Sandra. The doctor's office is cramped, at least 50 years old, and basic. The administrative area and reception mingle, so one can see how old and broken down the equipment is. Think about how much money that doctor makes and still has broken-down old office equipment. His priorities are very clear, and they are not his facility, staff, or Veterans. They do not organize or plan for daily medical support services, especially the VA's administrative procedures, although they take on VA patients and get paid well for doing so. They also do not answer their phones because, as I quote, the office manager's response: "They ring so much, and we just do not have time to answer them." Because they do not have administrative processes for interacting with VA's Community Care Optum and do not answer their phones, every lab and x-ray consult requires multiple physical visits to request re-faxing the Request for Service forms. The RFS must be refaxed so many times because the untrained staff does not fill out the form correctly, and it is hit and miss if they use the correct fax number. In addition, they do not understand how to bill Optum for visits, so the Vet receives the bill every time. That forces the Vet to spend time on the phone calling Optum so they can pay the bill. This antiquated, disorganized practice should not be allowed in the Community Care network, and I am working hard to remove them.

Best Internal Medicine doctor in the area, in my opinion. Super smart and thorough. A lot of…read moredoctors and nurses I know go to him because he's so good He recommended getting a calcium score CT, which was out of pocket, not covered by insurance. This screening test found cancer early before I had symptoms. For this, I'm grateful.

There is nothing urgent at this urgent care. short staffed and poor communication. No real concern…read morefor walk - in patients and wait time.

horrible service and wait time. it took over 3 hours to be seen. I needed minor help and was there…read morefor an unreasonable amount of time and it took forever. Driver further to somewhere else this place does not care about you.