I'm going back to work in clinical medicine on a part time basis (I'm a PA), and went in for a PPD test. I found the clinic online easily enough, and when I got there I got right in without a wait. I was seen by an NP (I think Salma was her name, or something like that?). She was friendly and efficient. Check in was easy and computerized. My only complaint is that they charge double for the test...once to administer it and once to read the test 2-3 days later. Seems a bit steep to me at $28/visit, but otherwise no complaints. read more

I was very happy with their service today. I pre-registered online for my appointment and when I got there, I entered my name, my code, and was seen within a few minutes w their RN, Sharon. She was very professional, thorough, and polite. I had been fighting an ear infection and she sent my prescription over to Costco, per my request. I had no idea they were closed on Sunday and when I found out, I called the CVS Pharmacy, they then called the MinuteClinic and I was on hold for a few minutes. They said they could transfer it, so I could have the antibiotics and ear drops this evening versus tomorrow. For me this helped because it was starting to really bother me. When I arrived, I heard someone ask me is all was ok and saw Sharon in front of me and she was kind and went and confirmed w the Pharmacy they had received it. I had also looked at the app, GoodRX, I had downloaded some coupon codes, for Costco and CVS took the codes and it saved me about 35% off the prescriptions (I do not have insurance), which assisted to offset my visit, so all in all, it was a great, precise, short experience. I would definitely go there again and I would recommend it to others. Just read the notes they leave and all should go well. You can set an, ahead reservation, online and it was very accurate for me. They also have a monitor w the appointment times, etc. From other post I read, I made sure to keep in mind of their lunch hour, I pre-reserved my time after their lunch hour. I read everything on their sight, so all went smooth. I read their price range and it was right there, so no surprises. For me, it is 7 minutes from my home, so all in all, I was back home all in an hour, from the appointment. For the prescription, I was in and out of the pharmacy within 20 minutes around 5:30 pm. Also, for the MinuteClinic, they have a monitor on they wall and it reads the appointment times. I will go there again, if necessary and recommend it to family, friends, and neighbors. read more

Came in and the staff was super friendly and helpful. They helped us get checked in and took care of us very quickly. Thank you Peggy and Christine!!! read more

Wow. That was painless. So my wife and I just had a baby and she has Kaiser and I have Anthem Blue Cross. We had the baby via her Kaiser insurance and they recommended I get my flu and T-DAP shot. I called my primary MD in Irvine, and they said they couldn't see me until two days. I advised that I needed them, then she said I could walk into an urgent care walk-in facility.... I was kind of upset particularly when it would only take less than 10-20 minutes to complete. I Googled vaccines and this place popped up. I drove there from my office, punched in my information on a screen and they met with me in less than 5 minutes. They looked at my insurance and noticed that I had no co-pay and asked what I needed. They asked a few questions about my clinical history and via video-conference I confirmed with a physician my needs and they gave me the shots, paperwork and I was out the door in less than 15 minutes. read more

Following is a letter to the CEO of CVS regarding MinuteClinic. I have not included the attachments referenced in the letter. ______________________ February 20, 2017 Larry J. Merlo, CEO CVS Health One CVS Drive Woonsocket, RI 02895 RE: MinuteClinic Complaint Dear Sir: I am writing to complain about CVS's MinuteClinic customer service center. On January 16, 2017 I visited a MinuteClinic because of a sore throat. A throat swab was taken to test for strep throat. It tested negative. The swab was then sent to an outside lab for backup testing. The nurse practitioner I saw told me that I would receive a call in a day or two with the lab results, but I did not. I did receive a call from a woman at MinuteClinic a day or two later, but I was not available to answer my phone at the time. She did not provide the results of the outside lab test. Instead, she left a message saying that I could call MinuteClinic customer service if I had any questions. On January 20, 1017 I called the MinuteClinic customer service line regarding my test results, and to question why several conditions from which I do not suffer were listed on the paperwork I was given. I stayed on "hold" for approximately five minutes, but could not wait longer at the moment, so I decided to call later in the day. When I called later, I stayed on hold for more than 15 minutes, with no idea how much longer I would have to wait, so I hung up, angry about the long hold time I experienced. After my call, I searched the MinuteClinic web site for an e-mail address so that I could reach out that way. The website did not contain any e-mail address that I could find, so I sent an e-mail to the CVS customer service center (attachment 1). The following day (January 21), CVS acknowledged my complaint and said that they were forwarding it to MinuteClinic. They also provided an e-mail address for MinuteClinic (attachment 2). As of February 9, 2017, having never received a response regarding the complaint forwarded by CVS to MinuteClinic, I tried to send an e-mail to them at the address provided by CVS (attachment 3). That e-mail was returned to me, marked "undeliverable" (attachment 4). After receiving the "undeliverable" notice, I sent another e-mail to CVS (attachment 5), asking them to provide a valid e-mail address for MinuteClinic. They responded on February 11 (attachment 6), apologizing for the delay and inconvenience and advising me that my complaint was being forwarded to the MinuteClinic customer care department. On February 15, 2017, "Alex" from MinuteClinic called me and left a message asking me to call her. She did not state her telephone number clearly or slowly enough for me to understand all of it. As best as I could determine it was (401) 770-XXXX or XXXX. I tried to contact her at both of those numbers on February 16 without success. The number ending in 25 does not connect to anyone's phone; the other number goes to the voice mail of a man whose name I could not understand. I left a message anyway, but no one responded to it. On February 17, 2017 I sent another e-mail to CVS customer service (attachment 7) regarding the February 15 call from Alex, and the fact that nearly a month had passed since my first attempt to contact MinuteClinic. Then, I called CVS customer service. I spoke with "Elda," and explained the situation. She tried to connect me with MinuteClinic customer service, without success. After more than 17 minutes on the call, I told her that I was not going to wait any longer. Although I have no complaint against Elda, I must say it's truly pathetic when your own employees cannot get in touch with MinuteClinic employees. On February 19, 2017, I received a reply from CVS (attachment 8) related to my February 17 email, which stated that it had been forwarded to your customer relations department. It has now been a whole month since I first tried to contact MinuteClinic's customer service center, and I still have not had my concerns answered! I want answers to the issues describeded in my emails to CVS and MinuteClinic! Also, I want you, as CEO of CVS, to know that I will never, ever, visit a MinuteClinic again! Their customer service is beyond pathetic, and they have too much competition in the form of local urgent care centers staffed with employees who answer their phone promptly. No one should have to go through what I have to get answers to a couple of simple questions. This experience has left me outraged, sickened and disgusted! It might be unrealistic for me to say that I will never visit another CVS, but I assure you that CVS will not get any business from me for the foreseeable future. Frankly, your business does not deserve my business, based on what I've written about in this letter. Be assured, too, that I will avail myself of every opportunity to discuss my negative experience regarding these matters with family, friends and other acquaintances. Sincerely, Enclosures (8) read more

I went there for travel related shots and I thought I needed polio but the nurse told me I don't need it where I am going. She saved me unnecessary money. She's very helpful, friendly. I rarely give reviews but I feel that she deserves my 5 stars. read more

i had a covid test 11 days ago and still no result!

The sign says no appointment needed and no waiting; however, I went at 1:20 in the afternoon on a Tuesday and was told that I needed to come back at 5 for a TB test which is very simple to place only takes a few minutes . I was also told that it would cost $56. That is outrageous! Needless to say I didn't get my test done at the MinuteClinic. read more

Went for TB test. Took ages to use their old computer sign in. Waited an hour to be seen. Returned for reading and computer was down. Waited again. Will not be returning. read more

The store is a mess and the minute clinic nurses are rude! I went to get a tb test which is time sensitive and as I got the test, I asked the nurse if when I got the results she could fax them to where I needed it received, she told me they don't even have a fax machine. Not one fax machine in the entire CVS store? Anyways, I returned within the required time to get the tb test read between 48-72 hoursI arrived at 6pm and the sign on the kiosk said the last sign in is at 6:15. I was about to sign in but the nurse told me not to because she didn't have time for me. I told her I was there before 6:15 last sign in time as stated but she would not budge. Not even for a simple tb test read that is time sensitive. She said there's nothing she can do and that I can go somewhere else to get it read like my doctors office or urgent care but she didn't know of any in the area. How could I go to my doctors at after 6pm on a whim to get the tb test read? And why would she tell me to go to urgent care if she didn't know of any around? Extremely rude and not helpful. Tb test readings are time sensitive but this nurse did not care. She had no concern for anything other than getting off work on time. Completely rude and inconsiderate. I would have understood if the sign on the kiosk said no sign ins after 6 but it stated 6:15 and I was there before that time. They have no regard for anything besides their own personal time. Not only was I not able to get the test read, but now I have to wait to get another tb test and the reading which I will definitely not do at cvs. The idea of the minute clinic at cvs is just as bad as it sounds. A make shift clinic with nurses who don't care about anything. Save yourself the headache and go to a real doctor or urgent care or any nurse other than the ones here that will actually care about you. I thought this would be a convenient alternative to a doctors visit but it just made things worse. Not to mention the store is a complete mess and there's always people begging outside. Also the parking lot is ridiculous and filled with people who cannot drive. All around a horrible CVS. read more

I had a wonderful experience here. The staff was friendly and very fast. Nurse practitioner Salma was awesome. I didn't have to wait long to get treated like most places and I was very comfortable. It's nice to have clinics like these where you don't need an appointment and don't take as long as urgent care. read more

Minute Clinic in Irvine was a fantastic experience super fast and friendly staff! Thank you Peggy for your care!! I will be back again as well as passing onto friends!! read more