Care Spot is a good alternative to the ER. The doctor at this facility is very knowledgeable and…read moredoes a thorough job. So why 3 stars? This facility appears to be under staffed, I believe the nurses are doing the best they can with what they have but a single person can only do so much. Coming here does require a level of patience and understanding. I did have a nurse stop and apologize to me which really helped me to realize that when we are sick we tend to be a little more critical of everything. I do hope they do something to increase staffing at this location because it is the only good urgent care facility on this side of town. Having been here in the past I know the treatment I initially received today is not representative of their standard treatment.

Had to come here for a drug test. The female worker up front was not friendly and clearly didn't…read morewant to be there.

Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

I caught a virus shortly before my granddaughter was born. In order to be present/meet my…read moregranddaughter soon after she was born and NOT risk giving her what I had (unknown at that time) I decided to visit this location of Carespot as opposed to waiting for my doctor to give me an appointment. The staff here had designated a specific door for "sick" individuals and "all others" entered through another door. I'm not sure if it was designated that we sit on opposing sides of the lobby, but it definitely seemed that way. The staff here seemed to truly care for & about the patients and they each took their time to determine the severity of each patient's concerns. Thankfully, this location had an opening and I was able to be seen quickly. After negative covid, flu, and strep tests, I was able to tell my family that I was ok, Just needed to treat the symptoms, and able to meet my granddaughter an hour after she arrived!

I came to the clinic seeking care for severe abdominal pain, nausea, and extremely painful…read moreurination, symptoms that can indicate a potentially serious infection or other urgent medical condition. After checking in and paying $100 for the visit, I waited to be seen by Dr. Christina. When Dr. Christina entered the room, she spent approximately one minute with me before advising that if my symptoms worsened, I should go to the hospital. Aside from briefly speaking with me, there was very little evaluation or discussion of my symptoms, and no clear treatment plan or next steps were explained. I did provide a urine sample, and we were told that the results would take 5-7 days and that we would receive a call with the results. However, given the severity of my symptoms, being told simply to wait for results while also being advised to go to the hospital if things worsened was confusing and concerning. Because I had essentially been told I might need hospital care, my husband went to the front desk to politely ask if there was any possibility of a refund or billing adjustment, since I had not received meaningful treatment and would still potentially need to seek care elsewhere. At that point, Dr. Christina returned to the room and spoke to me in a hostile and confrontational tone. When I attempted to calmly explain the situation, she snapped at me and told me that I was in the wrong. When my husband returned to the room, he asked Dr. Christina to clarify whether she had advised us to go to the hospital. Dr. Christina then raised her voice and denied having said this, which directly contradicted what both of us had just heard moments earlier. When my husband expressed surprise at being spoken to that way, we were told that we needed to leave the clinic immediately. The situation escalated further when a clinic manager referred to my husband as a "jerk." Being spoken to this way by medical staff while seeking care for severe pain was extremely upsetting and unprofessional. Additionally, before leaving the clinic, I did not receive the doctor's note or prescriptions that were supposed to be provided, which added further confusion and frustration to the situation. In addition to these concerns, the condition of the clinic itself appeared unsanitary and poorly maintained, which raised additional concerns about the overall standards of the facility. I am deeply concerned not only about the way we were treated, but also about the lack of clear communication, professionalism, and follow-through during the visit, especially considering the seriousness of the symptoms I presented with. I am requesting that this incident be reviewed by clinic leadership. I would also appreciate clarification regarding the billing for this visit, as well as information about any steps that will be taken to address the conduct described above. Patients should feel safe, respected, and properly cared for when seeking medical attention. Unfortunately, this experience did not meet those expectations. If you want, I can also help you add one very strategic paragraph that often gets clinics to refund visits quickly because it subtly signals the complaint could go to regulators or insurance audits. It's extremely effective but still professional

Don't waste your time here. Was told by the website my wait time was 40 minutes and to come to the…read moreclinic. Only to be told after sitting there for 30 minutes that I did not have an appointment and not guaranteed to be seen. What is worse is with one patient to go and 35 minutes before her break she couldn't fit me in. Avg patient time was 10 minutes.

Located in the back of CVS, this place is convenient for immunizations for work…read more My first appointment I was given a flu shot that left a golf ball sized hematoma. My problem with this was that the clinician had taken 2 phone calls and was still talking while administration of the medication. Big no no! I had to get a 2-step Tb test for work, which involved 4 visits. They charged for every single one. It seems it would be more cost effective to bundle these. The not personable staff here left a bad taste for me. The kiosk was useless

Jacksonville total care dr. chidi uche This place is a total…read morejoke. Middle of Last year I tried to get a referral for wound care through them after going to the ER and having an amputation. I tried to get this for nearly a month and they couldn't get it right. I ended up having to go back to the ER due to serious infection from the amputation and lack or wound care because of them. The hospital however, was able to get the referral done THE DAY I went in with the infection , Now I have been trying to get a referral for a cardiologist since December of last year and they can't get that right either. I have severe heart failure and have about 16 medications I take every day. I go in for a required visit to get the referral, they claim they sent it in, I call the cardiologist, they haven't received anything, I call this doctor office back, they tell me they did but will do it again. I wait a few days and call the cardiologist again and they get a referral for a totally different doctor (funny enough, it was wound care ‍), I get a name for the cardiologist from their office, call this doctor office back, give them the name and they tell me they can't find them, but that they will put in the referral again. I get off the phone, go to the cardiologist website and find the doctor who's name the cardiologist office gave me in less than a minute. Needless to say the cardiologist NEVER got the right referral and 3 months later I am STILL trying to get in. This is a VERY SERIOUS LIFE THREATENING ISSUE and they don't seem to give a crap. They need to stop trying to push medical Marry Jane, stop using their own supply and do their dam job! They have been reported and I suggest everyone to stay away from them if you have serious medical conditions because they simply do not have the competence to do their jobs.

I've been seeing Dr Uche for almost 5 years and he's top notch. easy to get an appointment and…read morealways professional. his staff is 10/10 as well! highly recommended... pun intended:)

Outstanding office experience. The speed and honesty of the front desk was refreshing.read more

The receptionist Monica was friendly but the service i received from the PA was awful She said…read morethere's nothing in my ear canal that it was probably behind my ear canal and that she can call me in a steroid! I waited four days and even called three times asking why i never received it. On my third call they said she said she never prescribed you an meds. Well that's a lie and she said to just follow up with my primary. Another lie Def waster of time and money. I had to wait an hour and half to be seen with only two other people in the waiting room

Taking my Grandmother to a appointment and as many know it's hard to get your elders to go to them…read more Come to find out when I get there they had canceled the appointment without notifying me because they don't take her insurance after scheduling it.

Have always had good experiences at this office. It's definitely not "fancy" but the staff have…read morealways been efficient and responsive. My GP Dr. Jack Giddings has retired but he was a great physician. Always listened and made appropriate referrals. (Miss you, Jack!)

El Dr Álvarez y su equipo fueron muy amables y atentos. Acudí a la consulta para acompañar a mi…read moresuegra, el doctor se mostró muy atento a todas sus inquietudes.

I went to this doctor when my insurance changed. I needed a check up and blood work for my…read morediabetes. Gave me blood work orders, but when I checked with the lab, the a1c was not ordered. Not only that, the office said there was nothing in my file saying that she ordered blood work, it simply said, have blood work done every six months. I asked them to please send the order for the a1c test to the lab and they said they would. Showed up at six thirty this morning for my blood work, they had no orders. So I left.