Made an appointment for 5pm and checked in once I arrived; it took about an hour or so until I was…read moreseen. Breathing treatment, X-ray, medication and plan of action completed within the next 30 minutes. The doctor and staff were caring and accommodating. I would definitely come back again. My only gripe with the establishment is that many of the waiting room chairs have duct taped arm rests and damage.. it may be time to retire some of them.

The staff up front was welcoming, kind, and knowledgeable. The nurses were also kind and listened…read moreto me as I explained my symptoms. They were thorough and asked me multiple times if I had any questions. I walked in as a new patient at 12:20 and left around 1:00.

I caught a virus shortly before my granddaughter was born. In order to be present/meet my…read moregranddaughter soon after she was born and NOT risk giving her what I had (unknown at that time) I decided to visit this location of Carespot as opposed to waiting for my doctor to give me an appointment. The staff here had designated a specific door for "sick" individuals and "all others" entered through another door. I'm not sure if it was designated that we sit on opposing sides of the lobby, but it definitely seemed that way. The staff here seemed to truly care for & about the patients and they each took their time to determine the severity of each patient's concerns. Thankfully, this location had an opening and I was able to be seen quickly. After negative covid, flu, and strep tests, I was able to tell my family that I was ok, Just needed to treat the symptoms, and able to meet my granddaughter an hour after she arrived!

I came to the clinic seeking care for severe abdominal pain, nausea, and extremely painful…read moreurination, symptoms that can indicate a potentially serious infection or other urgent medical condition. After checking in and paying $100 for the visit, I waited to be seen by Dr. Christina. When Dr. Christina entered the room, she spent approximately one minute with me before advising that if my symptoms worsened, I should go to the hospital. Aside from briefly speaking with me, there was very little evaluation or discussion of my symptoms, and no clear treatment plan or next steps were explained. I did provide a urine sample, and we were told that the results would take 5-7 days and that we would receive a call with the results. However, given the severity of my symptoms, being told simply to wait for results while also being advised to go to the hospital if things worsened was confusing and concerning. Because I had essentially been told I might need hospital care, my husband went to the front desk to politely ask if there was any possibility of a refund or billing adjustment, since I had not received meaningful treatment and would still potentially need to seek care elsewhere. At that point, Dr. Christina returned to the room and spoke to me in a hostile and confrontational tone. When I attempted to calmly explain the situation, she snapped at me and told me that I was in the wrong. When my husband returned to the room, he asked Dr. Christina to clarify whether she had advised us to go to the hospital. Dr. Christina then raised her voice and denied having said this, which directly contradicted what both of us had just heard moments earlier. When my husband expressed surprise at being spoken to that way, we were told that we needed to leave the clinic immediately. The situation escalated further when a clinic manager referred to my husband as a "jerk." Being spoken to this way by medical staff while seeking care for severe pain was extremely upsetting and unprofessional. Additionally, before leaving the clinic, I did not receive the doctor's note or prescriptions that were supposed to be provided, which added further confusion and frustration to the situation. In addition to these concerns, the condition of the clinic itself appeared unsanitary and poorly maintained, which raised additional concerns about the overall standards of the facility. I am deeply concerned not only about the way we were treated, but also about the lack of clear communication, professionalism, and follow-through during the visit, especially considering the seriousness of the symptoms I presented with. I am requesting that this incident be reviewed by clinic leadership. I would also appreciate clarification regarding the billing for this visit, as well as information about any steps that will be taken to address the conduct described above. Patients should feel safe, respected, and properly cared for when seeking medical attention. Unfortunately, this experience did not meet those expectations. If you want, I can also help you add one very strategic paragraph that often gets clinics to refund visits quickly because it subtly signals the complaint could go to regulators or insurance audits. It's extremely effective but still professional

Used the telehealth option. It was great. Quick and easy. Great online experience from registration…read morethrough the entire process. Highly recommend.

So rude! I was injured at work & they sent me to this urgent care. The receptionist speaking to my…read moreHR company was rolling her eyes the entire time and made rude remarks. Like what for? Don't work in the health care field if you have ZERO means of helping a patient. They should not have a receptionist UNFIT to serve in healthcare. Ugly inside and out.

Don't waste your time here. Was told by the website my wait time was 40 minutes and to come to the…read moreclinic. Only to be told after sitting there for 30 minutes that I did not have an appointment and not guaranteed to be seen. What is worse is with one patient to go and 35 minutes before her break she couldn't fit me in. Avg patient time was 10 minutes.

Located in the back of CVS, this place is convenient for immunizations for work…read more My first appointment I was given a flu shot that left a golf ball sized hematoma. My problem with this was that the clinician had taken 2 phone calls and was still talking while administration of the medication. Big no no! I had to get a 2-step Tb test for work, which involved 4 visits. They charged for every single one. It seems it would be more cost effective to bundle these. The not personable staff here left a bad taste for me. The kiosk was useless

Very disappointing experience…read more We had a very bad experience during our visit today. After checking in, we waited in the lobby for several minutes before staff called us into an exam room, where a male provider and a nurse were present. The provider asked questions, and we answered them. My child's symptoms were clearly visible on her face (a rash). I even asked whether antibiotics might be needed. No explanation was given, and we were sent to another room. After waiting more than an hour with no one checking on us, I pressed the nurse call button and asked what was going on and what we were waiting for. Later, another staff member came in, examined my child, and said she would prescribe an antibiotic. At that point, I was already frustrated by the long wait and asked, "Why wasn't this done in the first place, and why were we waiting so long?" Instead of apologizing or providing a professional explanation, she responded very rudely, saying: "He wasn't a doctor; he was a nurse and cannot prescribe medication. I am the doctor, and we have a lot of patients." However, this statement was not true. According to the visit documentation: * Justin Nippert, DO, is a licensed physician (Doctor of Osteopathic Medicine). * Jessica Rachael Holder, APRN, is an Advanced Practice Registered Nurse. This means the male provider present earlier was in fact the doctor, and the person who spoke to me later was not a doctor. I also recall that Dr. Nippert prescribed medication for my other child during a previous visit several months ago. To make matters worse, when I went to the pharmacy, one of the prescribed medications was not covered by our insurance. Instead of waiting for the pharmacy to contact the provider and request a substitute, I had to pay out of pocket to avoid further delays in my child's treatment. Being given incorrect information, spoken to rudely, left waiting without communication, and placed in a situation that caused unnecessary out-of-pocket expense is unacceptable. Due to this experience and the lack of professionalism, I do not want this provider to treat my family again.

UPDATE TO MY REVIEW ON 7/21/2025. MY RATE IS BASED ON MY EXPERIENCE BELOW…read more On 7/24/2025, the director of the facility, Nathan, called me to discuss my recent visit and the events that followed. He listened to my concerns attentively and promptly addressed the most important one--ensuring that my prescription was filled. He also assured me that my other concerns would be addressed. I appreciate that he reached out personally and quickly, rather than responding with a generic message. He was professional and apologetic about my experience at the facility, which I truly value.

There is nothing about this place urgent I arrived at 11:53am and was told there was a hr wait…read moredidn't get called to the back until 1:40pm and is still sitting in the back waiting to be seen by a dr at 2:19

I had to go here when I got sick in February after searching for the nearest urgent care / med…read moreexpress through my insurance. I knew this location was close by and I called to verify that I was covered by my insurance. When I got there and was told the co-pay was $180, I almost left. I was so annoyed. The other places I called couldn't tell me what the cost would be until I was there in person and since I was so sick I just took my appointment at Carespot. I was told I had a sinus infection. Three days later I kept getting worse and had to go back. Another $180. What a waste. They tested me positive for the flu. The doctors were nice, but the front desk attendant was not friendly or helpful at all. I would never go back here.

They violated the law by turning me away during a medical emergency (I fell and believed my arm was…read morebroken, serious nerve pain and numb hand). They refused to treat me because they said it was a workers comp incident because I was on a business trip. Because I couldn't immediately get a hold of a supervisor, they turned me away. I was in tears from being in so much pain and literally sat down and cried outside the facility. They could clearly see me from inside and not a single person came out to check on me. When I called the manager later to flag for her that this happened she argued with me and told me it was my fault. Well, what they did was illegal. Do not come here. These people would literally let you die in the street if they weren't able to bill your insurance.

Position denied me dot med card after my cardiologist cleared me and I passed the physical and the…read moreurine test

I had my first visit on 01/23/26, starting the skinny shot. I like how fast they were getting…read morepatient in and out for their appointments. I had an appointment at 8:45 am and was completed by 9:45 am. everyone was friendly and professional. My next visit is 01/30/2026. Terri L Williams

Went here for weight loss. With the coaching combined with diet and exercise, I have lost weight…read moreover the past 4 months. The staff and office seems well run for the most part. I don't usually wait very long to be seen by my provider. There was a time when it took a few calls to the office to get my prescription though. Fairly satisfied with my experience here.

Care Spot is a good alternative to the ER. The doctor at this facility is very knowledgeable and…read moredoes a thorough job. So why 3 stars? This facility appears to be under staffed, I believe the nurses are doing the best they can with what they have but a single person can only do so much. Coming here does require a level of patience and understanding. I did have a nurse stop and apologize to me which really helped me to realize that when we are sick we tend to be a little more critical of everything. I do hope they do something to increase staffing at this location because it is the only good urgent care facility on this side of town. Having been here in the past I know the treatment I initially received today is not representative of their standard treatment.

Had to come here for a drug test. The female worker up front was not friendly and clearly didn't…read morewant to be there.