This office is extremely disorganized. I made an appointment for 0800 for FASTING blood work. The…read morereceptionist at the desk tried to explained that I should not have made an appointment? She finally admitted that the phlebotomist had not yet arrived to the office. After waiting 20 minutes, I left. Time to get a new primary care provider!

STAY AWAY: OVERBILLED, UNETHICAL, A SCAM, CALL CENTER NIGHTMARE…read more (Please notice how they do not respond to their one star reviews...) I went to this urgent care for a small rash on my hand. I was in and out in under 15 minutes. No labs, no procedures, no tests, and no complex decision-making. The doctor simply looked at my hand and prescribed a cream. Weeks later I received a bill coded as a Level 3 visit, which is meant for moderate cases requiring detailed history, a full exam, and more involved medical decision-making with labs or diagnostic testing done. My visit had none of this. According to coding guidelines, this was clearly a Level 2 visit: a straightforward problem with low complexity and a simple treatment plan. Billing it as a Level 3 is inaccurate and feels like an intentional overcharge. On top of that, I was charged for a mental health screening that never happened, a weekend fee that was never disclosed, and even a new patient fee at an urgent care, which makes no sense. When I called billing, I was told an investigation would be opened. I followed up multiple times, only to be sent to collections instead. When I called again, I was told no investigation had ever been filed yet somehow the doctor had already "declined" my dispute. After I pointed out how impossible that was, the rep suddenly "found" my complaint in the system. The entire phone call was frustrating and unprofessional. The rep spent 20 minutes repeating my complaint back to me in circles and refused to transfer me to a supervisor until I said I was prepared to file a complaint with my state insurance commissioner and consider legal action. Only then did "the only supervisor" suddenly become available to call me back. When I asked for the supervisor's name, she said there were "many, many supervisors" and couldn't give me one. I pointed out the contradiction.... first there was only one, now there are many.... and she cut me off with a dismissive "have a good day." Before hanging up, I asked again for her name. After a long pause and more hesitation, she finally told me it was "Princess." Princess. THIS IS A JOKE. This urgent care and their outsourced billing department are not just making mistakes, they are taking advantage of patients. I know my visit did not meet Level 3 criteria, and being billed this way plus for services I never received is completely unacceptable. I am at a lost of what to do so the least I can do for right now is to warn others to PLEASE never go here.

Staff have generally been good, it's been easy to get appointments for even small issues. I've had…read moresome issues with a few doctors but it's mostly been fine. PROS * Service from nurses and staff was good * Admin around billing and appointments were easier to handle than other healthcare, part of why I keep trying AllCare vs. other offices. CONS * Frustrated that my request for referrals went to a less visible part of a their website. It wasn't a message, it was under My Health - Health Reminders at the bottom of the page. So frustrated.

FALSE ADVERTISING, REAL ATTITUDE -- STAY AWAY! Urgent Care Without the Urgent -- or the Care…read more AllCare Primary & Immediate Care on Old Georgetown Road in Bethesda proudly advertises "Immediate Care" and "Walk-ins Welcome" in big white letters on a red background. It's even in their NAME! That's a bold claim--and a completely false one. I went there because I was genuinely sick and needed to be seen--exactly why urgent care clinics exist. I sat there for nearly an hour filling out forms and handing over samples, only to be told at the very end that I should "come back at 5:30," more than 3 hours from the time I walked-in. If I could wait two more hours, I wouldn't have gone to a place advertising urgent care. What made it worse was that the waiting room never had more than two people in it, yet I was told they were somehow "fully booked." Then, magically, there was a "glitch" with my insurance--something that has never happened to me anywhere else. I calmly asked one simple question: how long until I can be seen? Instead of an answer, a little man with a full-blown Napoleon complex marched out and immediately escalated things--talking down to me from below, and acting like authority mattered more than actually helping a sick person. It felt less like healthcare and more like a power trip run by a healthcare tyrant. The end result: they simply refused to see me at all. This place is chaotic, misleading, and deeply unprofessional. I can't speak to the medical care, because I never received any--but if the doctors are anything like the front office, that's all the more reason to stay away. If you're sick and actually need timely care, go somewhere that means it when it says "immediate." If you need an urgent care in Bethesda, try MedSTAR Health Urgent Care, 4507 Stanford St, Chevy Chase. You will notice the stark difference in professionalism from the moment you walk in the door.

I don't know about other reviews but I just went in for a blood pressure screening for insurance…read morepurposes .. checked in got in fast .. nurse I'm guessin funny professional and nice .. worked fast and efficient .. finished up with the NP next door .. literally .. she was great .. got me outta there in a minute .. so reasonable I passed on insurance .. highly recommend

Online appointments were easy and convenient. It's a lot easier than trying to make an appointment…read morewith my doctor's office. I came in for a non-Covid vaccination. Check-in was a bit long. You check-in at the kiosk but there are many pages to enter information. I'm hoping since this was the first time that I used a Minute Clinic, I would not have to enter my information again when I return for another visit. Please note that the online appointments do not ask what vaccine you are getting unless you are getting a Covid-19 vaccine. I called the day before my appointment to verify that the vaccine that I wanted was actually available. The pharmacist was very helpful (though it was a rather long wait on the phone for someone to answer). You should also note that CVS and Minute Clinic are two different entities. The pharmacist wanted me to make sure that my insurance covers either CVS and/or Minute Clinic. It's been a while since I visited this particular CVS on Rockville Pike but it has changed. The back of the store has both the pharmacy and now an optical center. I was very impressed with the openness of the area. The store just looked bright with lots of good lighting.

My appointment for a Covid Vaccine was for 3:50pm, at 5:00pm I still was not seen. The staff member…read morecould only see 2 people an hour--but they scheduled 6 people per hour. I finally left without a vaccine. This was the second time I have had problem. The first was for a Covid Test that was scheduled for 12 noon but wasn't taken till 2pm. The person said they had to got to lunch, which is great, but don't schedule anyone if that is the case. Horrible system, and no a waste of time. NEVER GOING BACK

If you can't get in to see your doctor, or have no health insurance like a growing number of…read moreAmericans these days, then CVS's Minute Clinic is a good option. I perused their website to find out how much a visit here would set me back. It states $79-$89 for an exam. I was charged the former. There are no doctors on staff, only Nurse Practitioners, and maybe a PA at some locations. Stephanie, the CRNP I saw was great. She didn't rush through with me. She asked a lot of questions about my symptoms, and explained things well. Turns out I wasn't dying...but had an upper respiratory tract infection. She explained why my usual Z-pack wouldn't work, and suggested I buy Mucinex D (the type kept behind the pharmacy counter and away from drug dealers). Four days later, my cough is gone, but I now have a sinus infection. Maybe the Z-pack wouldn't have been a bad idea...certainly cheaper than the Mucinex. The only drawback is that you may have to wait to see someone. The website said they take a mandatory break from 2-3 on weekdays, but there was a sticky note on the sign-in computer (at 1pm when I arrived) saying that after the next person that was on the list they'd be on break until 3:30. Oh well, I put my name on the list, left, and came back around 3:00. I didn't have to wait until 3:30, as Stephanie took me about 15 minutes earlier, and at that time there was no one else waiting. So, I guess it is a crap shoot as to whether or not you'll have to wait. And if you're feeling crappy and can't get an appointment with your doctor, this beats going to the Emergency Room.

This WAS a great place to go to the last year. I never had an issue getting my medication 2 or 3…read moredays earlier when needed. Now this pharmacy will only let you pick up controlled substances ONE day before your refill date, which makes it really inconvenient and doesn't help negate running out of my meds. Especially during a shortage these past few months. So that being said I'll never come back here again.

This is the only pharmacy in the area worth using. It is all about service. The large chains (CVS,…read moreGrocery Stores, etc) have horrible service: long lines, not having in stock, waiting to get filled, having to spend time explaining my insurance every time, etc. Bel Pre Number 1 is the best. They proactively make sure my medicine is in stock for my refills. They call me when it is ready without me ever having to contact them. They take care of all my insurance without me having to tell them anything. My refills are painless each month as I all I do is show up, walk-in, and get my medicine. No lines, no hassles, always in stock and ready. Their prices are the same if not cheaper than anywhere else so I dont know why anyone would bother going to any other pharmacy.

I have been use to going to my primary care physician since I was a kid. I stayed going to minute…read moreclinic a few years ago. They have sve me time and money compared to scheduling with my doctor and waiting a week or more for what I would consider to be basic services. Over the years, minute clinics have added services. I also use them for travel medicine services. The practitioners are courteous and professional. Always willing to be very helpful. If you like seeing your doctor, so be it, but I have learned that my time and money are important, so I will use minute clinic as necessary. What is also cool is that I can schedule ahead for appointments through the CVS app.

Knowledgeable staff with professional but empathetic manner. Generally stick to appointment time.read more

I know understand the low rating. NP Chang prescribed me with an antibiotics that 3 of my local CVS…read moredon't have. When I called back asked for an alternative, I was told the request takes 4-5 business days. The front desk who takes the call was extremely rude and hung up on me.

I went for a flu test on Sunday. It was positive. Dr. Chang didn't speak very good English. AND…read moreSHE FORGOT to order the Tamiflu! I can't reach anyone, or even leave a voicemail! So I just have to suffer for another 18 hours!! I would definitely NOT recommend it. She provided NO CARE.

Dr. Nigussie is extremely professional,he takes time to listen and time to explain. My first rate…read moreprofessional experience, Completely satisfied with Dr. Nigussie and his support staffs. Tamiru Inika

This place stinks. Definitely don't recommend it. Staff is unfortunately rude and not super…read morecompetent. Would go elsewhere next time

I usually go to a different radiology group, but went here because my orthopedist preferred this…read moreone. It is 10'days later and neither my orthopedist nor my general practitioner have received my MRI. I have been in pain for two months. Nore has the promised one shown up in my mailbox. I have called them three times and they said they would fax it and three days ago said my copy had been mailed. I will never come to this group again. If this MRI were a matter of life and death...I'd be dead. Instead it is a matter of surgery or not. And the doctor needs the results! I'd rename this place regressive radiology....