Kaitlyn, NP is knowledgeable, friendly and fast! As is entire staff at this location!…read more We've used them twice and outstanding care each time!

Turned me away because I have great insurance, CHP. They don't care about patients; money first,…read morenot patients. Terrible customer communication, horrible people. Worthless

I saw the reviews- of ALL the urgent care reviews near our hotel- and expected the worst. I was…read morepleasantly surprised by the office, staff, and physician assistant. We're travelling from the West Coast and booked an appointment first thing Sunday morning for my son's painful ear infection. We were able to do most of the pre-registration online (a nice feature). The site is a little jenky on mobile...the phone number field kept doing bizarre formatting and throwing an error. Once I got that submitted, we headed over and no one was waiting. After about 10 minutes, we were seen by Savannah, the Physician's Assistant. She was thorough, patient, and kind when she explained what was going on and how it should be treated. I sincerely hope never to have to bring him back to urgent care :-) , but if I did, I wouldn't stress at all about going to this office. Not sure why it was so low in rating.

Horrible. Uber here just to be told that it's appointment only today because they're understaffed…read more Was not friendly and an overall unprofessional atmosphere.

I was hesitant to go to my appointment after reading the negative reviews but I am so glad I didn't…read morecancel. From start to finish the staff took care of me kindly and efficiently. Iyana at the front desk, checked me in early and was very kind and professional. Janay and Ryne were both helpful in my diagnosis and spoke to me not only professionally but like a human! I was there for about an hour, but I was taken back early and they ran 2 tests so it seems like an accurate timeline. I am self pay, they told me what I owed up front and what it included before ever being seen, they also helped me find the best pharmacy to get prescriptions for the cheapest price. Facilities were nice and clean! I'd recommend this location 100%!

Go to the Thomasville Road location very nice and friendly staff. The location here is horrible…read more The front desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! @Bill thank you! I'm sorry the location wouldn't allow me to update the office was on Bucklake and I also emailed the regional manger that was listed on the card. W.Wells

My son walked-in since he was sick and the charged him $306.15 for being in the office for 15…read moreminutes....this place is a rip-off! Do NOT go to Patients First, they take advantage of young kids.

I developed an illness after spending time with grandchildren in Atlanta. Cold symptoms lingered…read moreon so I scheduled an appointment at the Mahan location. I did have to wait longer than expected but the wait and appointment was worthwhile. The receptionist, the nurse (Maiah) and the APRN (Jennifer) were all very prompt, professional, thorough and caring! The Mahan Team ruled out COVID, flu and strep. I am on my way to recovering based on their instructions and meds provided in detail. During the Christmas/New Year Season, they were present for their fellow Tallahassee Neighbor. Thank you!

I went in for a drug test and they performed that adequately. They took a little bit time to get to…read moreme, but they did everything very kindly, and the environment was nice and chill.

Dan Peters during my visit was very insensitive and ensured me that I had something that I indeed…read moredidn't have. I was very emotional during my visit because of what he stated it was. Not once did he ask if I was okay or offer any additional help. At the end he offered me one tissue and said good luck

Excellent care. Quick easy registration and check-in. Very short wait. Took care of my burn and…read morecultured it. Called me to follow u.

Horrible customer service. Won't send bill or apply insurance, but wants your credit card or they…read morewon't treat you.

First time really needing any kind of primary care or serious surgery. I went to HCA ER and was…read moretold to make a visit here for my Patellar Tendon Rupture. I sighed in and waited a little bit, there was a lot of people there on a Monday at 8:30am. I was finally called to be evaluated. I ended up getting together with Dr. Jordan Walters and proceeded to make quick plans for surgery that same week. This was my first surgery ever and I was very curious about the entire process of everyone's jobs so everyone was pretty nice to talk to about what was going to happen. I had my surgery at their older TOC building with physical therapy on the left side and the surgeries taking place on the right side. Overall, I'm one week post op recovering now and already have my leg at 40% ROM with no pain. This is definitely an experience.

This is what you see behind check in and loud laughing while clients are waiting in line…read more Disgraceful....

My issue was identified on the Patients First website as a condition that they treat. It seemed…read morethat the medical professional had decided she would not see me regardless of the issue. I felt the NP was not willing to listen to me objectively. The NP kept explaining her policy and procedures instead of allowing me to explain the medical issue and their list of conditions that they treat as posted on their website. The NP said she could not just go by what I was saying. I guess I should have left right away, but instead I thought I could plead my case to the NP who made the rash decision to refuse to see me. I felt that this NP started with the assumption that every patient is lying to them. I was offended because I felt that I was denied access without cause.

Terrible care, never open, don't even worry about scheduling an appointment they won't keep it I…read morealso was charged when it was suppose to be my employer charged. They filled out the wrong paperwork ,I had to go back 3 times to another patients first. Skip Crawfordville drive to Tallahassee.

You morons who are incompetent at doing your job. You wasted my time sitting in the waiting room…read morefor two hours to tell me you don't take CHP. Are you kidding me. Are you that idiotic you can't check the check-ins before making someone wait. You're trash.

Go to the Thomasville Road location very nice and friendly staff. The staff here is horrible. The…read morefront desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! I hope this gets fixed soon because customer service like this is not what I'm accustomed to with PF.:( Whitney Wells (Regional Director) if you see this the staff needs training in policy and customer service.

I have had 2 experiences with this ER. Both times I have been very pleased. 1st time a note made…read moreby the doctor lead my primary to find out that I had gallstones. That idea had been ruled out by my gastro team earlier, but based on that notation, they searched further and found the stones. I came in there with undiagnosed pain. I was dehydrated and they dealt with that immediately and ran test. Thank you to the doctor for going the extra mile. My 2nd experience as similar. Undiagnosed extreme groin pain. Upon physical exam and by CAT scan (ordered by them), they were able to narrow down the cause of the pain. All of the staff are extremely nice and ready to help. I felt the doctor and PA were knowledgeable and thorough. I would have given this facility 5 stars other than I spent a long time there in the process, but happy with the result.

my mom passed out at home and had to go to the ER at TMH. She was there for 7 hours and didn't…read morelearn much of anything. She was discharged without talking to the doctor about any results or what caused her to pass out. They had one ER doctor. Couldn't get anyone to get her a wheelchair to take her to the car. It was a circus. If you have to go to the ER, don't go to TMH