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    Patients First - Mahan Drive

    2.0 (39 reviews)
    Closed Closed
    Updated 1 month ago

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    5 months ago

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    1 year ago

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    1 year ago

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    4 years ago

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    5 years ago

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    5 years ago

    Never more than a few minutes wait. Friendly front office staff. Nurses, PA's and Dr's listen and try to get you in and out quickly.

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    3 years ago

    Got in quickly; didn't have to wait long. Got excellent attention and a Rx. Staff was courteous. Will use them again if we have to.

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    7 years ago

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    9 years ago

    Not very organized, staff forgot to enter my paperwork into the system and I was passed over for an hour. Left and went to TMH Urgent care.

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    10 years ago

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    Ask the Community - Patients First - Mahan Drive

    Review Highlights - Patients First - Mahan Drive

    The receptionist, the nurse (Maiah) and the APRN (Jennifer) were all very prompt, professional, thorough and caring!

    Mentioned in 2 reviews

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    Patients First - Buck Lake

    Patients First - Buck Lake

    2.0
    (3 reviews)
    2.7 mi

    You morons who are incompetent at doing your job. You wasted my time sitting in the waiting room…read morefor two hours to tell me you don't take CHP. Are you kidding me. Are you that idiotic you can't check the check-ins before making someone wait. You're trash.

    Go to the Thomasville Road location very nice and friendly staff. The staff here is horrible. The…read morefront desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! I hope this gets fixed soon because customer service like this is not what I'm accustomed to with PF.:( Whitney Wells (Regional Director) if you see this the staff needs training in policy and customer service.

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    Patients First - Buck Lake

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    Patients First - Lake Ella

    Patients First - Lake Ella

    1.9
    (49 reviews)
    1.8 mi

    I was hesitant to go to my appointment after reading the negative reviews but I am so glad I didn't…read morecancel. From start to finish the staff took care of me kindly and efficiently. Iyana at the front desk, checked me in early and was very kind and professional. Janay and Ryne were both helpful in my diagnosis and spoke to me not only professionally but like a human! I was there for about an hour, but I was taken back early and they ran 2 tests so it seems like an accurate timeline. I am self pay, they told me what I owed up front and what it included before ever being seen, they also helped me find the best pharmacy to get prescriptions for the cheapest price. Facilities were nice and clean! I'd recommend this location 100%!

    Go to the Thomasville Road location very nice and friendly staff. The location here is horrible…read more The front desk employee (Sadie) is very rude. She said they hold appointments for an hour even if you're not here. Then she tells a guy when he walked him they're extremely busy and he should go to TMH urgent care. (What)?? Then she tells a customer they may not take his insurance without knowing if that was the case so he could leave. The problem is I have the same insurance that was previously accepted. I asked for her manger (Xavier she stated) She called him and lied about my concerns and then sat there and whispered with another office worker while still not wanting to work. She didn't mention to me when I checked in they were running behind I had sat over 45min before she says they will try to see if the other appointments don't show which they hold for an hour even if there not in the building. I've never heard of this, but maybe this is why they turn patients away and get behind. Terrible!!!!!!! @Bill thank you! I'm sorry the location wouldn't allow me to update the office was on Bucklake and I also emailed the regional manger that was listed on the card. W.Wells

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    Patients First - Lake Ella is open extended hours and weekends.
    Patients First - Lake Ella is open extended hours and weekends.
    Patients First - Lake Ella offers imaging services like x-rays.
    Patients First - Lake Ella offers imaging services like x-rays.
    Patients First - Lake Ella exam room

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    Patients First - Lake Ella exam room
    Capital Health Plan

    Capital Health Plan

    3.2
    (5 reviews)
    0.7 mi

    As a marketing practitioner I have to admire the single-minded focus of Capital Health to their…read morebottom line. As the preferred vendor of Aetna in Central Jersey, when one of their docs prescribes a test, their CRM system immediately springs into action calling you within 24 hours to lock in an appointment at one of their facilities. Naturally, if you have a question on coverage or billing, their alacrity at providing a timely answer on your schedule is far south of enthusiastic actually akin to pulling teeth. All to say that it pays to shop around at independent facilities as CH is ALWAYS the high cost provider and you are certainly not locked into their ecosystem unless you want to be. It's not that I like what they do but I still have to cede begrudging admiration for the transparency of their greed. Five stars.

    Used to have a review here but Yelp moved everything to another CHP facility so I will say again…read morethat this location has multiple medical options including the CHP eye care facility. Of more importance is pointing out that CHP is not just highly ranked here but is highly ranked nationally as well. They incorporated as a non-profit and it has been my experience that the bean counters do not run things. We get excellent care at a reasonable cost and don't have to fight with them over the care we need. I come here for eye care. Check in is easy and I usually get called back for my exam promptly. I have always had good experiences here for my annual eye exam. I would get my glasses here as well if I didn't already have a long time relationship with Hatcher Opticians.

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    The hours
    The hours
    Today's advice from my eye doctor for my sometimes blurry vision. Too much time staring at a screen.
    Today's advice from my eye doctor for my sometimes blurry vision. Too much time staring at a screen.
    October 2019 Savvy Senior topic.

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    October 2019 Savvy Senior topic.

    Patients First - Mahan Drive - familydr - Updated June 2026

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