BEWARE IF YOU ARE ONLY PRINTING A PAGE OR TWO. I order several thousand dollars worth of printing each year and upon passing them, I wanted to transition to supporting this local business, as they were convenient and I've had a good experience at the other locations. I sent over two - 1 page documents (via company website) for color printing, as a sample for a larger order, to ensure quality and proper margins. When I went to pick it up, I was surprised to have only 1 document printed. I was informed the site only allows for one upload per inquiry. I said I could email the other over quickly from my phone, but I was told it was too late (4:45pm) in the day for them to accommodate it and I would need to return the next day. I then told the associate that I understood and would resend it and come back. When it came time to pay, I was told it was $5 for the job. I asked why it was so high and she explained it was the service fee/minimum. I asked if they were then going to charge me $5 again for the other 1 copy when I came back and the girl working said it wasn't her rule and grabbed the manager. I politely explained the situation and the manager justified the high cost due to the paper and employee who prints it. I explained that I get printing of this type done frequently and what I had was maybe $1-2 at best. He said, they would be out of business if they charge that per copy. I paid him the $5 for the 2 pages because it wasn't worth arguing over, but I won't be returning, due to the extremely poor customer service. read more
