This location enforces the mask required policy and has stickers on the floor to help enforce…read moresocial distancing when inside. We had a return package we needed taped up and sent. We were welcomed promptly after walking in and was able to get everything completed very quickly! My bf put on the return label and the FedEx technician was able to slowly remove it for us and place in a FedEx clear envelope to make it easier for scanning and tracking. I was very happy with the level of service this FedEx provided. I also enjoyed that they enforced the mask and social distancing to keep the customers and employees safe!

Fex Ex in Hampton, VA is incompetent to have deliveries on the truck. This has happened multiple…read moretimes. This last shipment has live animals and the delivery was expected overnight. It didn't arrive in the scheduled window however the tracking said it arrived at the facility at 8am the morning it was scheduled to be delivered. Call customer service and they said it would be later that evening. It was not. Talked to 2 additional customer service and they kept say it would be delivered the next day. Put in a complaint ticket for someone to call back and asked for manager to call. Received nothing. Now 2 days later, o. Saturday, received a notification that our delivery would arrive on Monday. Why pay for overnight?! You can't trust them to do thier job for delivery and they down right lie. Ridiculous. I am worried that our livr animals will now be dead when it arrives.

This will likely be the rare retail review I ever write due to career bias…read more.. However, this Staples is local to my parents in which case I've frequented for random one off needs for likely 15 years in whims. Even amid all the challenges retail is currently facing, this location continues to feel consistent and uninterrupted with how they operate. Inventory, staffing levels, and team morale appear pretty unchanged, which is of course a big win. With that covered, I want to talk specifically about the staff and the UPS/Print Center where the majority of my interaction takes place. The team is always super friendly and personable, appear to enjoy doing what they do, and are really helpful. This particular visit was very difficult on an emotional level due to a family emergency. The team at the photo shop delivered in an exceptional manner doing everything they could to help me with a print need with an extremely short window of time to work with. They were empathetic, efficient, and exceeded expectations. I unfortunately can't recall the young ladies name that assisted, but Steve is who called and left my voicemail. Both - Wonderful! If anyone from the location reads this, I cannot thank the team enough for this emotional delivery.

Very poor customer service at customer service. I had several Amazon returns. Dead slow employee…read morewho decided to organize returns and cut up with a fellow employee. No greeting or thank you. The line behind me kept growing as he did everything but take care of returns. I was there with 7 items which were ready to go. He went and organized everything, including packing boxes in between each scan. UPS would have scanned everything and provided a receipt in under 5 minutes as opposed to Staples. The only thing he said was something about my packages were going to run up their UPS bill. Amazon is either paying or comping them for any shipping. So 30 minutes later, he finished and refused to provide a receipt. I'm now going round with Amazon as 2 of the 7 packages do not appear to have been scanned. Avoid this store. Just go to UPS. I wouldn't buy a single item at this store, even online. So much for increasing foot traffic to the store. I'm pretty sure everything was overpriced and antiquated anyway.

Excellent service and genuine concern for customers…read more They also have supplies if you need them

I told the guy I was getting a QR code from eBay he says yes sir, he stares at my phone while I…read morepurchased a QR code from eBay, and then he tells me that I bought a USPS code and he can't help me. The staff aren't aware that you can choose either a UPS and USPS code when you buy an ebay shipping label, that theres a user choice involved. So now I have to drive across town because the guy didn't stop me and didn't inform me about this until after I purchased that QR code.

I would like to share my frustration with the customer service at Printwell. In my experience, they…read moredo not deserve even a 1-star rating. I placed an online order for a printer cartridge on March 29, 2026. On April 1, I received an email stating that a refund had been issued because the cartridge is no longer manufactured. This means the company is listing and selling products that are not actually available. After a few days without receiving the refund, I contacted customer service. Mike Shudlik informed me by email that the refund had been processed on March 30. However, no money had been received. I called again on April 7 (after the Easter holidays), and was told that the refund had been issued on April 5. This was not true, as I still haven't received my refund. When I attempted to follow up further, my calls to customer service were disconnected twice, which only added to the frustration. The issue involved a refund of $14.36 only , and it was ultimately resolved only after PayPal processed the refund--not through the company's direct efforts. Overall, this experience reflects it's better to keep away from Printwell scammers.

I needed a brochure done quickly and not only did they do a beautiful job but did it on time for…read moreless money than staples. Great local company!

A young male helped us on 6/18 close to 5pm and was very speedy and helpful throughout our many…read morereturns we were making. Thought it would take at least 10 mins and took less than 5.

Zero stars-if I could. Williamsburg UPS? Nightmare. Took my prepaid label to ship to Delaware, and…read morethey flat-out refused to help when their scanner failed to scan the barcode, then claimed they can't manually enter the number. Meanwhile, I've had another UPS store do exactly that and ship it no problem. Staff didn't care, no supervisor, no fix. Total runaround, wasted my day driving to a place that claims they don't do that. Rude and incompetent. Go anywhere else.

I entrusted family photos and heirloom to Keith Fabry - and I am thrilled with the results. The…read morebest outcome was copy of a damaged 1930s oil painting celebrating summer - . KF pumped more color into the final product and sealed it onto an acrylic material that will last another 100 years. Jack helped me choose the right material patiently and delivered finished product and my originals (not damaged or lost!). I can't imagine the details involved in this project - but I'm impressed and grateful. Since my Search delivered Keith Fabry as the only center who could handle my request - I'm relieved. The value for better -than- perfect - is priceless. No complaints. No problems

While our company is based in CA, we had an event in Richmond, VA and I needed a vertical banner…read moreASAP and was wary to transport one there and back. Plus, I had a very tight timeline of 3 days, and no other printer could offer any assurance the banner would be ready/delivered in time. I found one of Keith Fabry's websites and ordered an overnight bannerstand for pickup at their office. I uploaded the file in the early moring hours and it was printed and ready for pickup the same day! Even though my flight landed later than scheduled, Debra took care of me and I was able to get the banner in plenty of time for the event. As for the banner, I paid for upgraded material and it came out looking great and was packed very well, so I was able to transport the banner via checked baggage on my return flight without issue. While KF may not be the least costly, their pricing is fair for their amazing turnaround and excellent customer service. Plus, they offer printing for Canva files which makes printing large items even easier for the casual designer or ad-hoc sign needs. Another shoutout to Debra and the entire team at KF!

Katherine and the team here are getting it done and know what they are doing. I had a pretty…read morespecific and special project I needed help printing. Katherine made sure my order came out exactly how I needed it to. She did her due diligence by printing an example on regular paper before performing the job on my fine art paper. She helped me immensely by suggest a bolder font and paid careful attention to printing the document so that the watermark was facing the correct way. My certificates of Authenticity for my partners art look amazing and professional. Look no further this is the only printing shop you need.

Contacted them when I need some last minute flyers. Send them my digital flyer & they were ready…read morethe next day! Thank you so much

Staff is always very friendly and professional. I do…read morerecommend that they add store hour information to their YELP page.