I have to give a shout out to Abraham. I live out of the country and I was not doing a great job of…read morehelping my mom set up her virtual mailbox in Virginia. She went to the Pack and Mail and saw it was closed. She called the phone number and Abraham said they weren't going to be open today but that he would come in to help her! He did that just for mom He took time to show her how to get online and show her how the virtual mail works from his end. Such a nice guy. Thank you!!!!

So, I received the wrong package from Amazon in the mail and needed to return to sender. After…read morecontacting Amazon Customer Service they asked that I return it (for which they'll provide me with the shipping label) to my nearest mailing office. Now, because Google is my Uncle, finding a packaging service near me was as easy as 1,2,3. Pac-N-Mail Plus is a resource space for packing, shipping, printing and business service needs of the residents and businesses in the Hampton Roads Area. Pac N Mail Plus is simply a one stop shop. Walking in, I was immediately embraced with RockStar Customer Service. After being greeted and having an awesome conversation about some of the great business products here, I was immediately assisted with my return. Any entrepreneur would appreciate the outstanding services here that will allow one to do exactly what's needed quickly to go about the rest of the day. Such a dedicated team too! As the young lady was assisting with printing my label to return; the gentlemen showed interest in the portrait frames that I was eyeing, which opened up yet another great conversation. The staff team here were professional and truly understand RockStar Customer Service! Wasting no time or money by ensuring the correct products and services at the right price. PAC N Mail Plus can pack and ship it all. In addition to being such an amazing pack and shipping service, PAC N Mail Plus is also Hampton's premier copy, print and document services center! Convenient store hours, large or small packing/shipping, black and white or color printing, Pac N Mail Plus does it all. Thank you! Happy Holidays!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

First time ever shipping an item through FedEx. Women working today had the best customer service I…read morehave experienced in a very long time. She was able to multi task with a long line of customers and the phones ringing making sure everyone was being taken care of properly and efficiently while maintaining the highest levels of customer service. Will continue to use FedEx from the outstanding customer service this location has!

Without a doubt FedEx is the worst delivery service in the world, the USPS is significantly better…read more( let that sink in). They continue to deliver my packages to the wrong address. It's 50/50 on every package. Avoid using them at all costs and if I can tell they use FedEx I avoid ordering anything from that supplier.

I have never had any issue with this location. The staff are quick to get the job done all while…read morebeing nice while there. Generally I am 90% of the time returning something to Amazon, and the last 10% other services. Parking can be troublesome. But, it always seems to work out. Being able to drop it off a return and not have to box it up is great.

I have used them several times, and all have been great results. I usually pack my own boxes, but…read moreone time they packed the item. Reasonable prices, more reliable than USPS.

We drive about an hour 1/2 to visit this location and visit maybe every 3 months or so. I have…read morealways found this location to be very clean and organized. Each time you visit you don't know what you'll find. So stop on it and take a peek.

Got a great deal on chairs, but do not buy the sheet sets. Very poor quality. Very thin fabric,…read morethreads coming out after 1st wash, elastic doesn't hold.

I have been using Kenny's Tree & Crane service since 2015, and for other family members who had…read morelarge trees to take down. His crew is phenomenal. These guys work together like a jig saw puzzle, each with their own specialty. They are fast efficient and leave the yard as clean as it was before they started. I highly recommend Kenny and his crew. He also gives a good quote!

Great guy that is very reasonable in the tree business…read more Would certainly use him again if I need some work done.

I love bringing my Amazon package here to Christopher I…read moreneed a little more help returning items and using technology, Christopher doesn't make me feel bad that I'm slower at this than most. He explains the process verythroughly and calmly . I hope to someday overcome my clumsiness and anxiety and show Christopher it was worth his teachings .

I sent two items back to Amazon (electronics). Got a receipt and asked how they send it back with…read moreno packaging. The young man said that they would package it and send it back. After a week and no idea where the item was (checking online with amazon) was told they'd refund once they received the items. Not to worry as they showed the items were dropped off. After another week no indication the items had been returned to Amazon. Contacted Amazon and they still don't have the items after two weeks, but they have refunded me after the second request...I just got a bad feeling dropping them off and not seeing any packaging happening. Pretty sure the two young employees stole the items. Amazon never got them back. And they never showed leaving the facility in tracking. Store number 7447 is on notice with Amazon. Be aware and track and save your receipts from this location.

After having a horrible experience over at Land and Coates we came here. Fabulous service! Kind…read moreperson! We left with the part we needed. Thank you for treating us with respect. We will be returning here when we need anything related to our outdoor machines.

I took my pressure washer (basic Craftsman w/Briggs engine) for repair in March. Took 6 wks for…read morethem to say it was repaired. Okay I thought it's start of busy season so waiting in line seemed reasonable. I and felt that they needed to prioritize commercial customers and repeat customers maybe. Replaced carb...$180. They charge $105/hr. Best mechanic in Yorktown..Custom Auto (shoot out) only charges $85 for much more complicated mechanical repair. Unable to start it when home..took it back. Rep asked if I had hose connected and water on. "It's known problem" that it may not run with pressure on. Duhh? That's what manual requires to keep pump cool and that's what it's used for. If known problem why didn't they test that at shop? Needed control cable $65 and 5 more weeks..3 months waiting! Never use them again.