Very poor customer service at customer service. I had several Amazon returns. Dead slow employee…read morewho decided to organize returns and cut up with a fellow employee. No greeting or thank you. The line behind me kept growing as he did everything but take care of returns. I was there with 7 items which were ready to go. He went and organized everything, including packing boxes in between each scan. UPS would have scanned everything and provided a receipt in under 5 minutes as opposed to Staples. The only thing he said was something about my packages were going to run up their UPS bill. Amazon is either paying or comping them for any shipping. So 30 minutes later, he finished and refused to provide a receipt. I'm now going round with Amazon as 2 of the 7 packages do not appear to have been scanned. Avoid this store. Just go to UPS. I wouldn't buy a single item at this store, even online. So much for increasing foot traffic to the store. I'm pretty sure everything was overpriced and antiquated anyway.

I came in today to return an item from Amazon because it's where I was directed to return it. I got…read morein line behind 2 people before me. When it's my turn, I walk up to the counter and say, hi, how are you doing? Charles looks at me and doesn't say a word. Starts fidgeting with his AirPods and then grabs his cell phone and starts messing with that. Then he puts down his personal cell phone and picks up another phone to scan my item. Never says a word to me - just kinda grunts at me. Your reviews for Amazon returns are terrible and I see why! Maybe you shouldn't service Amazon returns because clearly your employees make the experience awful.

Katherine and the team here are getting it done and know what they are doing. I had a pretty…read morespecific and special project I needed help printing. Katherine made sure my order came out exactly how I needed it to. She did her due diligence by printing an example on regular paper before performing the job on my fine art paper. She helped me immensely by suggest a bolder font and paid careful attention to printing the document so that the watermark was facing the correct way. My certificates of Authenticity for my partners art look amazing and professional. Look no further this is the only printing shop you need.

Contacted them when I need some last minute flyers. Send them my digital flyer & they were ready…read morethe next day! Thank you so much

I made a quick visit to this place after my Father's Funeral because there weren't enough programs…read moreat the service. And they were so polite , helpful and respectful that it made what I was there for a whole lot easier. Thanks for being so patient with me. Also for a great price!! Thanks Ashley & crew!!!!

I've used this location for years for both business and personal shipping, but the new policy is…read moredisappointing. If you ask for packing help, you're now required to ship using their inflated rates which are much higher than USPS or online options. I was told they "make no money" on packing, but forcing customers into overpriced shipping isn't the answer. I used to justify the higher costs for the friendly service, but that's not the case anymore as there is an older gentleman there that is very abrasive and condescending (at least has been my experience every time) Unless you absolutely have to use them, I'd say look elsewhere.

Terrible customer service. Can you believe the owner, refused to design my simple window clings?!!…read more I sent an email on Saturday to check status. Email was returned as blocked. So I called and left a Voicemail she responded via email that I was rude and she won't do the work now, putting me several days behind. No refund given. Thinking about civil court.

Had to get fingerprints done, was easy process…read more I got there early and was able to leave one minute before my scheduled appointment so that was really convenient The staff all seemed friendly and helpful Would go back to shop

Nice staff. Surprised short turn around for comb binding my large book and reasonably priced.read more

I had the distinct honor and pleasure to work for the Hackworth's back in the mid 90s. As a young…read moregraphic designer, Hackworth afforded me the opportunity to flourish in my trade by encouraging my creativity and granting me a lot of latitude including developing a company newsletter and portfolio and marketing Hackworth's services throughout the Hampton Roads. Run by a solid, faith-based family, you can't ask for a better place to work or with whom to do business! We worked hard and had fun, all with the goal of 100% client satisfaction, each and every time! I like to call the Hackworth philosophy "WEIT" meaning, they do "whatever it takes" to get the job done, early, or on time, on or under cost, and done right! Teamwork is emphasized here, and even the owners were always willing and ready to "roll up their sleeves" to help get a job out the door. Although Hackworth enjoyed a lot of accolades when I worked for them, I can only see they've achieved even more and have grown exponentially! This business was known as "Hackworth Reprographics" when I worked there, and now, it's blossomed and flourished into so many facets - truly bearing good fruit! Exciting to know about the expansion into Suffolk - congrats! Charles, Rita, Steve, and Mr. and Mrs. Hackworth thanks for the excellent time I had working with and for you! I wish you all continued success and all the best in terms of business success, health, and happiness. Do get in touch with Hackworth for any of your printing needs, vehicle wraps, door and window signage, wall wraps, large format printing, business cards, marketing services, "soup to nuts," you are in the best of hands with Hackworth and will be beyond delighted with your products!

Am delighted I selected Williamsburg Pak & Ship. My antique…read moreChinese chest made it across country in one piece: Williamsburg, VA to Seattle, WA Excellent care, attention, and packing. Fairly priced. Nice people & smart, too. The other businesses I researched were determined to ship to the "other" Washington, DC. I have great confidence in Williamsburg Pak & Ship and would use again. I would give them more STARS if I could.

On Monday I went to Pak & Ship Williamsburg to enquire how much to ship a laser scanner back to…read moreLeica Geosystems in Norcross GA. The owner looked at the original FEDEX shipping document and said it was pre-paid overnight return. He said he would take care of it, inspected to see the scanner was in there, taped it up and put it on the shelf. The owner had also investigated buying a scanner so was familiar with Leica and scanner range. To my surprise the following day the scanner was shipped back to me here in Williamsburg!!!!!!! I immediately went back, presented the box and he accused me of a mistake and it was my fault! After disagreeing and recounting how he had taken it with assurances of delivery, he admitted his mistake. Rather than offering to fix his mistake, he said the only way to send it was to pay him again for a very expensive delivery!!! I refused and protested but he just told me to leave his store, repeatedly saying "goodbye". I said what a horrible shop and as exiting I heard him say "F___- You!" People know me as genteel, but I was in the Marines and I don't take that "poop" so I went in and let him have it verbally, very loudly - with no curse words as I have class! I've never had any business here in Williamsburg treat me like this. I will post this review, discuss this situation with other ship and pack businesses here in Williamsburg and ask how to raise this with FEDEX Corp.

I will never need another notary service. Marsha's Notary Services provided convenient and timely…read moreservices. We were up against a tight deadline and Marsha not only was able to notarize the document but provided clear guidance on exactly what I needed to bring. She communicated with us extensively throughout the process and kept in touch to make sure when she arrived we were prepared.

I required some notary services while my mother was in town. The convenience of a mobile service…read morewas ideal. Marsha quickly responded via chat, through the web page, email, and text. She was able to answer my questions before I scheduled a same-day appointment. Marsha was prompt, pleasant, and very knowledgeable about how best to complete our paperwork. I highly recommend her and her services and will use her when I need a Notary Public again.

We had to do our laundry at another place since our hotel only had 2 old washers and driers and…read moreonly took coins. Decided to come here and do our laundry and this was the best choice. The floors look clean, there are no funky smells, the washers are less than 30 mins (medium drum) and they do have small, medium and large options! Which is super nice. It cost about little over $6 for the washers but they are fast and clean! All washers looked ready for use and not nasty and sketchy! The driers take only some change, I think $0.79, and last for 10 mins! They also have the basket wagons to use and clean tables to fold your laundry. PLENTY of space to fold. There is also a little kids table with books for them to read and sit. ‼ TO USE WASHERS AND DRIERS: ‼ You have to get a card and fill it with money on the back wall where the screens are. Super easy and simple to use, they take cash or card and it'll give you a soaps N suds card to use for both washers and driers! If we end up needing to do laundry here again, I would definitely come back and recommend this place to others!

I've been a customer of Soaps N Suds since 2014, back when they were at the old location on…read moreRichmond Road. The attendant is always angry, walking around and muttering angry things under her breath. I went this morning to do my laundry, keeping my baskets on my folding table to keep the aisles clear. I had a lot of laundry to fold and sort and took up two tables that were connected. This was around 7:30 am when there were very few people around. The attendant tells me that I have to move my laundry. I asked why. She said that she needs the table. With my laundry splayed out along both tables I said, "But all the other tables are available. You can use those. I'm not moving." She says, "I'm the manager, and I need this table since it's close to the office." I said, "Well I'm the customer and I need to fold laundry. You can't wait ten minutes for me to finish?" It was a very weird confrontational experience that felt like bullying. If the table has to be reserved for employees, then why isn't there a sign or something? I think she just wanted to pick a fight because she's a miserable human being. She has always had a bad attitude.