I have been a patient here since 2023. Dr. Kitzmiller and the other providers are medically astute…read moreand responsive. Unfortunately the clinic manager and billing company incorrectly submitted my medical billing since 2023. I have repeatedly requested an itemized billing statement and have been repeatedly denied. I have repeatedly requested to speak with billing and have been repeatedly told that their billing company doesn't speak with patients. I have never received a bill from this clinic. I have never received an EOB from my insurance company. Diane the office manager told me today that I owe about 3,700 before I can make another appointment. I was given no notice and no bill until today. Durand the clinic manager told me that my insurance company has denied payment. This is incorrect per several high level employees at my insurance company who have stated that their billing billing was submitted on 3/21/25. It's in review. There has been no denial. The clinic manager abruptly withdrew no notice, no bill and no continuity of care told me that I cannot come back for treatment. This is patient abandonment. I really hope Dr. Kitzmiller sees this because I find him to be an excellent and ethical provider. I doubt that the medical providers are aware of this situation which is happening to other patients.

Dr kitzmiller and staff are what we call a unicorn doctor. A unicorn doctor listens and validates…read moreyour symptoms or experience. Dr. kitzmiller has been compassionate, empathetic respectful nonjudgmental since day one dr kitzmiller and staff give me the tools for my treatment toolbox so that I can thrive and not just survive. thanks to dr kitzmiller and the compassionate staff. I am able to be the best momma wife pain patient advocate & person Physical dependency is vastly different than psychological addiction. You can absolutely be physically dependent, but not psychologically addicted to many different substances pain does not discriminate, and everyone needs their pain treated by any treatment method that benefits them every single time no questions asked! Thank you for the quote, I believe you" that is more than any type of treatment method that you could ever prescribe. The entire office gets it it's a well oiled machine! Everyone wants to have you be the very best version of you. I have been going to this office for over two years and some of these reviews are garbage! That's a you problem not a them problem Correct use doesn't equal abuse TM

The best customer service I've ever experienced. They went above and beyond for me. I had mentioned…read morethat Inneeded assistance finding a therapist for my dad in Livonia and they spent time looking for me and asking other professionals if they knew of anyone. They got back to me immediately. And scheduled an appointment within a week. Beautiful offices. Extremely easy to do their online intake. And they take insurances that most do not. Priority Health is usually not accepted, but is the only option for anyone working for Corewell which used to be Beaumont. This is thousands of people now in SE Michigan who have no other options. I am grateful that this organization has understood this need. Even when the reimbursement is not great.

First of all, they are NOT located in troy, they are located in Ferndale. They don't care about…read moretheir patients. When they said they were actually not located in Troy and I have to drive 25 minutes to their new location, I said it was fine. I stated I was interested only in face to face services and they assured me it was totally fine. I scheduled face to face appointment with Claudia and stopped searching for other services because everything was set up. On the day of my appointment Claudia, the therapist, reached out to me saying she is not available and it was only a zoom meeting. I have to cancel, wasted my time, and now have to find another place. It is sad that when people reach out for help in such a sensitive topic, clinics don't care that it is hard to do.

From start to finish my physiotherapists attentive, knowledgeable and caring…read more Brandon and Sierra were my therapist, who were with me the whole time. The front office staff were excellent as were the assistants. I can't praise them enough.

I went to Brostrom Physical Therapy and ran into a frustrating billing issue. Every appointment I'd…read morehad was always scheduled one-by-one. Then, two appointments showed up on my schedule that I never personally scheduled or agreed to -- and when I didn't show up, I was charged two $50 "no-show" fees. Just to be clear, this had happened previously with an appointment I missed legitimately, and I had no issue paying the fee. When I questioned it, the explanation was basically: once they put something on the schedule, it's considered confirmed unless you cancel, and reminder texts count as confirmation. I asked for proof that I actually scheduled those visits, but what I got back were policy copies and reminder screenshots with nothing showing that I ever agreed to those dates. They refused to waive the fees. So my takeaway for future patients: watch your schedule closely and get clear confirmation of what you've actually agreed to, because Brostrom WILL do whatever they can to extort you for those fees. And if you have a problem with it, they will let you know by sending you to collections over the no-show fee.

Dr. John is amazing!!!! I've never heard of dry needling before and it's made a huge difference in…read moremy tight hamstrings, knee problems and my TMJ. They have so many options for pain relief and treatment. The whole place is really cool and open, always has people in it working out or getting a spa treatment! I highly suggest this place for pain relief or a good work out! Or both!

I had a membership to this gym back in April to May 2018. The first thing that attracted me to it…read morewas the price. I've actually connected with this gym via Instagram. Whoever ran its account followed me and remained active as far as liking my posts and commenting. I really appreciated it and because of it, I've paid a visit and signed up. The first day, the employees were helpful and seemed very welcoming. I've signed up and the fee at the time was $35 a month. It was something that I could get with. I started going to the gym at least every other day around 6 a.m. because it's usually empty and I would get enough exercise in without worrying about being around others. It was cool for a minute. Then one day, due to the fact that I had be elsewhere earlier in the day, I've decided to go around noon where I know plenty of people were going to be around. When I walked in, I flashed my membership card so that no one can stop me and try to ask a million questions. The employees all had this weird look on their face. It was a look of "Who is he?" and "Does he even belong here?" You could cut the tension like a knife. It felt as if the record stopped once I walked in. Anyway, I walked straight to the locker room to get into my workout gear. No more than 2 minutes later, one of the employees, or who I believe is the owner, came in behind me. He walked around the locker room for at least 30 seconds. Then he pretended to use the bathroom because the urinals are right there as soon as you walk in. I didn't hear anything nor did he wash his hands, so my b.s. detector went off immediately. I've proceeded to go upstairs to begin my workout. However, 10 minutes later, I packed it all up because it was fresh in my mind. The next day, I called to cancel my membership. I had to pay an extra $35 for the next month, but I couldn't get down with what I felt, in which I believed that I was a target of discrimination. And even if it wasn't direct, I'm sure if I've stayed longer, it would've happened. Several times prior to going to this gym, I've called and the owner, I assume uses his private phone, answered. Each conversation felt very dry and he didn't even show no enthusiasm towards a new gym member. I had to get out of it quick because other than getting myself together, I would like to feel welcomed. Gyms are usually places where bonds are formed through the shared love of fitness. Here, it felt like I was a ghost...one who was visible, but unwanted.

I'm 65 years old and had a rotator cuff issue. Mona handling the phones, insurance and paper work…read moreis as nice as they come. Understands her job and is really good at it. Tyler was the PT who worked with me. Caring, smart and seemed to always ask the right questions. I can finally start my lawnmower again, I'm back golfing now. Thanks to everyone at Plymouth Physical Therapy Livonia East. You helped an old man patch his bones. :) 5 stars, no question.

More of a social hour than therapy. The place is small, and they book 4-5 people at a time so there…read moreisn't a lot of room. None of the staff didn't paid attention to me so I never really knew if what I was doing was right or not. The therapist was usually trying to do paperwork or rubbing down a patient. The tech was usually chatting with the girl up front, taking a food brake, or taking out garbage. They joked one time that if you are there after 6, they tend to be loopy from working all day. The people are nice, but I'm not in any better shape then when I started. May find a different place in the future.

I had an amazing experience here ! They have so many healing modalities . I've seen all of the…read moreReiki masters that work here and they are all amazing . Lauren the owner really cares about her business and her clients . She was like that with me, and the other clients I saw her with. They are also very responsive . All 3 Reiki masters have access to the business phone app on their phones so someone will always call or text you back very quickly ! I can't wait to continue my healing

I've gone here a few times over the past year. While not all bad, certainly things that could be…read moreimproved. Just a few things I've seen that are not quite rite. 1). The office phone is connected to the owners phone. You will get call backs from the staff with random numbers. Might want to be a bit more professional and get an office phone. 2). Your appointment will most likely change more than once if you see the owner. My appointment was changed due to "babysitting issues" but I saw her coming out of the sauna (no kids) wt the same time as my original appointment. Rochester is a small town. 3). During multiple appointments, the owner was scrolling through Facebook and texting during my session. She thought she was being sneaky but wasn't. Great support staff. Very kind and friendly. I won't reveal my identity because the defensive and crappy remarks that were made on the last bad review tell me you can't take any criticism. Learn some humility, you might get farther along. People are trying to help. Listen.

Wonderful care. Friendly and efficient. Clean office. Dr Mark is caring and explains what he is…read moredoing and why.

The very best of the best! I 10/10 recommend Rochester Hills Spine Care for all of your…read morechiropractic needs.

I had been struggling with double vision for about 4 month. I was shuffled from an Optometrist to…read morean Ophthalmologist that order at CT. I was advised to see an eye surgeon or a neurologist. My primary care Physician was at a loss to help me and guide me to figure out who to see and what to do. So for about 3 of the 4 month I was put on steroid and left to "see what happened". I had never felt so disappointment and hopeless in my care from all of these doctors. Then I got Dr. Emmert-Bucks name and number. I called her up half-expecting to get the same run around and appointment set for 3-4 weeks out. I was pleasantly surprised that she was able to get me in the same day and evaluate me very thoroughly. She did what no one else had done. She explained what was going on. She was able to get me the correct test that I needed and then was able to get me into the Beaumont eye institute. In 24 hours she was able to get done what others either couldn't or didn't care enough to do. I have hope again and am very confident that I am on the right path to recovery.

Dr. Emmert-Buck is the best. She did my laser eye surgery last year and I insisted that my husband…read moreget his here too before we move. I previously tried LASIK in a different state and had a flap complication which induced an astigmatism. She was able to correct it with PRK and I am so happy I got it done! 1 year later, my vision is really, really good. She's very knowledgeable, thorough, and stays up to date with the literature and cutting-edge procedures. She's also super nice, made me feel comfortable after my first unfortunate experience, and was very available during recovery to answer any questions. I highly recommend her, she's the best hands you can be in.