Rude! Been a patient here for over three years. Since most of the staff left to go elsewhere,…read morethe people working there, now, including the audiologist, are rude. No important phone calls returned, Material for the hearing aid not given, when appropriate. When the dr was asked specific questions, instead of answering, she tried to sell me a new hearing aid. I said I hear fine with this one, but have a few questions. She didn't answer any of them. Again, trying to sell me a new one. I told her I understood she wanted me to get a new hearing aid, but I had some questions. She, still, didn't answer any of them. She said my warranty was up. I told her it was not, which is wasn't. She, then, got up and left the room. The receptionist was, equally, rude and curt, weeks ago when I called, when I went in, and at time of office visit. Go elsewhere.

Although I believe Dr. Bessega is well intentioned and runs a pleasant practice, I left extremely…read moredissatisfied with guidance on purchasing hearing aids and her office's communication regarding insurance questions. I showed up with a little knowledge and hopes of purchasing my first set of hearing aids. Instead I was told she felt like an "unpaid consultant" answering my questions and that I should just go home and research a model she recommended and call to have it ordered and reschedule an appointment later to have the hearing aid fit. Needless to say I left realizing that there are other audiologist available that will actually listen and address their patience concerns. This office might be good for people that know exactly what they want, or don't care what they get, but it's not very helpful toward new hearing aid users.

I came in for recurring vertigo. Dr. Gupta said I should perform the Brandt-Daroff maneuver, not…read morethe Epley maneuver. He thinks the Epley maneuver can't be performed properly without a therapist. This is not in line with two other ENTs I had seen, and reputable medical websites. Well I had another vertigo episode the next week and did as Dr. Gupta advised and that was a mistake. The Brandt-Daroff maneuver made me extremely sick for the entire day. I contacted the office regarding my experience and the office manager was a real peach to deal with. Normally I'd give one star for such treatment, but the hearing exam seemed legit.

I have been Dr. Gupta's patient for years; he is professional, kind, knowledgable, and friendly…read more Initially I had severe sinus headaches in which was the worst pain ever. I ended up having the balloon sinus surgery, healed quick and Dr. Gupta also corrected a couple abnormalities and here I am living a much better quality of life. Now we are working on my allergies and I am still very pleased with all of the care he has provided me. Words can't express how much better I feel, it's like living a new life. I never had to wait long in the waiting room, the staff are friendly and have a good flow of getting you taken care of and out the door without the annoying long process and hassle. His location is convenient on Woodward ave next to Art Van, You won't be disappointed with Dr. Gupta!

What a fantastic place. I was visiting Ferndale from California and my left hearing aid broke…read more First I lost the end piece and next the aid went dead. I found Innovative on Yelp, gave them a call about the problem. They said to come on by. They helped me right away, put on a new end piece and then restored the aid totally. And then they did not charge me. Just their good deed for the day. If the commute from California wasn't so long I'd make Innovative my hearing aid center.

From the owner: Specializing in: - Hearing Aids & Assistive Devices…read more- Audiologists - Physicians & Surgeons

I was very disappointed that despite filling out the advanced patient information and giving them…read moremy insurance information, nobody told me that Inman does not accept my Medicare supplemental insurance. Consequently, I spent an afternoon, including having a hearing test, before learning that I would have to pay full price for new hearing aids. Inman said that Medicare would pay for my hearing test, but that means Medicare will not pay for another test with another audiologist.

if you value your hearing stay clear of MEI. Dr. Bojrab should probably be sued for malpractice. he…read morehas ruined my right ear. before seeing him I had considerable hearing loss in my right ear. he told me he could get most of my hearing back after 3 surgeries I'm now almost deaf. this man is horrible. I have fired him as my ent now searching for a new one.

Dr. Hong gets a good review from me, and he completed a Tympanoplasty for me which saved some…read morehearing - It's not 100%, but better than it was. However, there is discomfort and tinnitus which I wanted to see if could be addressed. This is where the institute lost my confidence and recommendation. Their follow-up process is horrible. I was called a number of times by a automated message system to schedule, but it won't put you through to anyone - you have to login to their portal and schedule. Once I was able to hack through the scheduling nonsense, I was planned to see Dr. Hong in a specific location, and when I arrive the location was dark, and no one home. I'm 100% positive I planned the visit at this location, as it was a 10-minute drive for me vs 1-2 hours. I was specific about it. I was told this was not the case. Again - after dealing with their automated nonsense to talk to a human, many of their staff were rude, and un-empathetic. I was understandably irritated, and the staff doubled down. I just received a letter of refusal to treat, which is fine - as I wouldn't get paid to go back there but shows their real colors to just cut you off, and leave you deaf if you get irritated, they made you arrange time off work, have a terrible teleprompt system to contact, and told you the wrong location for your appointment.

This is the first time I wished Yelp had a 'zero stars' option. My grandmother has had a pair of…read morehearing aids for 5 years that suddenly stopped working. We received a brochure in the mail for Sterling Hearing Center and made an appointment to get new ones made for her. On our first visit, they took a mold of her ears. While doing so, the tech over filled my grandmother's ear and dripped the substance all over her jacket and shirt; both having to be thrown out due to the white/beige stain that resembles caulk and wouldn't come out. That should've been the first sign that this place was a joke. The following appointment was meant for her to try on her new hearing aids. We show up only to be told the first set of molds for her ears were misplaced and had to be taken again. This would have made me decide to go elsewhere, but due to several of us taking care of my grandmother, she unfortunately went through way too many appointments with myself, my sister, mother, and aunt. For the next appointment, she tried on the hearing aids that were made from her second mold set, but they didn't fit! They had to do everything over again, FOR THE THIRD TIME after FOUR APPOINTMENTS. The staff works out of this location on Wednesdays only; we had to wait a week to get something done. After her hearing aids were said to finally be done, we went to check them out. While they were being tuned up, we heard a whistling noise coming from one of the hearing aids and the other didn't quite fit. The device that didn't fit was shaved down and the other was left alone because the tech said "that is the heating vent you're hearing, not the hearing aid whistling." We took the set home, my grandmother seemingly satisfied. After an hour, the hearing aid started whistling and wouldn't stop. When we asked my grandmother if she could hear, she said she could hear from one that whistles and the other doesn't work at all. When they shaved down her hearing aid, they broke it. I asked my grandmother why she didn't say anything, she said she was sick of going back and forth in the snow and decided to deal with it. I had enough. I made another appointment and made it very clear that I needed brand new ones made. I was promised that new ones would be made and programmed in one last appointment. We went in for the "final" appointment and get taken back into one room by a gentlemen stating he is "assisting" with the new hearing aids and asked to see the old ones. I gave him the old ones as requested. We were then called back into the room where they program the hearing aids. They tried to re-program the exact same garbage pair that was made incorrectly to begin with and new ones were never ordered! They lied and then tried to scam us. TRUST ME when I say this, if you care about your loved ones, you will NOT bring them here. This staff is completely under-qualified, unprofessional, dishonest, and they are taking advantage of the elderly. I would never recommend these crooks to anyone. They charged us $3,000 for a pair of hearing aids that didn't work and tried everything they could to avoid ordering her a brand new pair that they didn't screw up. We took the hearing aids off and left them on the desk and left. They refused to give us a refund; we had to submit a charge-back claim with our credit card company to get our money back. We went through hell for just over two months and got nowhere. We finally took my grandmother to Costco and got her a brand new pair for half the price, fitted, and programmed within two weeks. This place is a scam. BEWARE!

From the owner: When you visit our hearing care professionals, you'll experience a level of service that sets us…read moreapart from our competitors. When we perform our convenient hearing evaluation, we take your concerns into account. We'll combine the information you provide with the results that we collect during your visit in order to create customized hearing solutions.

Was incredibly shitty. ER was understaffed and slow. I was there from 9am-3:30pm. I was put in a…read morechair and basically left to sit all day.

If you value your sanity, your time, or the basic concept of honesty, do yourself a favor and go to…read moreliterally any other hospital ER. The ER at St. Joseph Mercy in Pontiac is a masterclass in being understaffed and overwhelmed. The wait times are beyond frustrating -- you'll sit for hours watching people age in real time. And the wild part is, the nurses and doctors are actually great... when you finally see one. But that's where the good news ends. Because God forbid you get admitted. Once you hit that stage, the staff suddenly transforms every answer to room availability to "soon." In the St Mercy Joseph dictionary, "soon" is defined as "sometime between now and the next presidential administration." It feels like they dangle the promise of a room in front of you like the fisherman in the State Farm commercial. It's exhausting. It's disrespectful. And it's absolutely avoidable...by going anywhere else. Bottom line: If you need emergency care, skip this place. Drive, crawl, jog, horseback ride, Uber, teleport -- whatever it takes -- to any other hospital ER. Your time and your nerves will thank you.

Arrogant and disrespectful and dismissive I would not…read morerecommend Gaslighting and rushed. Pretty much waste of my time.

Arrogant and dismissive. In and out in less than 3 mints with a wrong diagnosis. Would NOT…read morerecommend for Ears as he doesn't know what he's doing.