I would say poor management except management basically doesnt exist unless its to reprimand…read moreemployees. Not ethical and does not follow safety protocols for patients or employees. Doctors do procedures without having patient fill out consent forms. Bully new parents into getting tongue and lip ties done at first appointment. Some providers there are verbally abusive to staff in front of patients as well as very unking to patients. Lead MA insecure and bullies mostly females that get hired. High turnover rate. They claim they cover your health care insurance but check into the fine print, expect to pay large amounts to meet deductible. Management is always on vacation and not there to provide any type of support or training. Expired items taken from hospital and used in practice on patients. "We are family" RUN FAST!!! Do not waste your time or breath. Double yikes!!!

Great service, I have been coming here for years and I have never had a bad experience. I will…read morecontinue to come here. I recommend them.

Very nice to start but after purchasing their hearing aids you get no service to get them tuned in…read more They are sooo busy that they can't get you in and keep putting you off until the return period has expired then refuse to honor returning the hearing aids then they avoid your calls and don't return calls. You always have to keep calling them please do your self a favor and avoid these people who still owe me for equipment that I have paid for 3 months ago saying that due to Covid-19 they haven't been able to get even though their Signia rep has stated this equipment is available

I am not sure what this D.M is saying, but they have always been very accessible to us. I know…read morewhen I leave a message they never not returned our calls, it may be after hours but NEVER have they not returned calls. I have had to have adjustments and some times they have come in after hours, holidays or even on a weekend. Always willing to do whatever is needed to accommodate your needs. Highly recommend them you WON'T go wrong with this company.

Very satisfied with hearing aids and service. Steve is a very personable professional who care for…read moreyou, your hearing and your hearing aids. Would recommended to others who are interested in buying good quality hearing aids and service. Very welcoming, helpful desk service, Tanya takes good care of my hearing aids, my appointments, and helps with the electronic end for me who needs all the help I can get. Added service they offer is Karen who is a nurse and will remove build up wax from your ears for a fee. She is very good, gentle and has a nice personality.

I couldn't be happier. Steve Page and Tanya are extraordinary professionals. Both go out of their…read moreway to provide excellent professional services in a very friendly manner. I came to the practice with two specific hearing aids in mind. Steve knew both models inside and out. He was very thorough in his analysis, asked important questions, and - most importantly - listened to me. The selected hearing aids arrived in a few days and the delivery appointment was immediate. Tanya made everything happen from the initial appointment, order placement, following up on the order, and getting me in for the fitting. She even gave me Halloween candy today! I'm now 4 days into my shakeout period and the results so far are amazing. This is my first set of hearing aids (which I should've considered years ago). The TruHearing affiliation through my insurance company made the price affordable. I highly recommend Sonus Kalamazoo, Steve and Tanya.

Fantastic Portage location. We love our audiologist. She listens very well The office people are…read moresuper!

Great service from everyone in this office! Friendly and…read moreinformative audiologists. And they are NON PROFIT!! They won't push products on you. They all genuinely care about your hearing. One Service all Constance Brown Hearing Centers offer is a free monthly cleaning service for your hearing aids!! Call or check their website for days and times! http://www.cbrown.org/services-products/free-cleaning-clinic/

On May 18, 2017 I paid MSRP of $6600 less $430.75 (insurance estimate) for hearing aids. Unknown to…read moreme at the time, that price was $1169.25 over the agreed upon charge with my insurance carrier. I was handed a page to sign that the patient care coordinator, Brandy Vance pointed out the line stating I would be responsible for any charges insurance didn't cover. However, down towards the bottom of the page was a contradictory statement that regardless of insurance coverage I was responsible for the full price. In the rush to get it done and trusting that what was told to me, I signed. This was the only page I signed I was not given a copy of. Had I gotten a copy and read it in full I would have immediately cancelled the order. Hearing Life has been contacted multiple times about a refund due. They are hanging their hat on the fact I missed that line and refusing a full refund. Apparently they can't keep the portion of the payment that came from my HRA, $2069.25 and have agreed to refund that amount. This entire situation may be easier for me to swallow if the hearing aids worked worth a darn. I have returned on 3 separate occasions to have them readjusted with no results. I can't even wear them. Everything sounds as if I am listening through a paper towel tube. Hollow and garbled. I am extremely dissatisfied with both the service and product that Hearing Life has offered. The only reason I gave them one star is at least one is required to post. BTW, business is 1900 block of Milham, same phone number.