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    Affordable Hearing Store - Kalamazoo

    3.0 (2 reviews)
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    Sonus Hearing Care Professionals

    Sonus Hearing Care Professionals

    5.0
    (2 reviews)
    2.5 mi

    Very satisfied with hearing aids and service. Steve is a very personable professional who care for…read moreyou, your hearing and your hearing aids. Would recommended to others who are interested in buying good quality hearing aids and service. Very welcoming, helpful desk service, Tanya takes good care of my hearing aids, my appointments, and helps with the electronic end for me who needs all the help I can get. Added service they offer is Karen who is a nurse and will remove build up wax from your ears for a fee. She is very good, gentle and has a nice personality.

    I couldn't be happier. Steve Page and Tanya are extraordinary professionals. Both go out of their…read moreway to provide excellent professional services in a very friendly manner. I came to the practice with two specific hearing aids in mind. Steve knew both models inside and out. He was very thorough in his analysis, asked important questions, and - most importantly - listened to me. The selected hearing aids arrived in a few days and the delivery appointment was immediate. Tanya made everything happen from the initial appointment, order placement, following up on the order, and getting me in for the fitting. She even gave me Halloween candy today! I'm now 4 days into my shakeout period and the results so far are amazing. This is my first set of hearing aids (which I should've considered years ago). The TruHearing affiliation through my insurance company made the price affordable. I highly recommend Sonus Kalamazoo, Steve and Tanya.

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    Hearinglife USA

    Hearinglife USA

    1.0
    (1 review)
    3.2 mi

    On May 18, 2017 I paid MSRP of $6600 less $430.75 (insurance estimate) for hearing aids. Unknown to…read moreme at the time, that price was $1169.25 over the agreed upon charge with my insurance carrier. I was handed a page to sign that the patient care coordinator, Brandy Vance pointed out the line stating I would be responsible for any charges insurance didn't cover. However, down towards the bottom of the page was a contradictory statement that regardless of insurance coverage I was responsible for the full price. In the rush to get it done and trusting that what was told to me, I signed. This was the only page I signed I was not given a copy of. Had I gotten a copy and read it in full I would have immediately cancelled the order. Hearing Life has been contacted multiple times about a refund due. They are hanging their hat on the fact I missed that line and refusing a full refund. Apparently they can't keep the portion of the payment that came from my HRA, $2069.25 and have agreed to refund that amount. This entire situation may be easier for me to swallow if the hearing aids worked worth a darn. I have returned on 3 separate occasions to have them readjusted with no results. I can't even wear them. Everything sounds as if I am listening through a paper towel tube. Hollow and garbled. I am extremely dissatisfied with both the service and product that Hearing Life has offered. The only reason I gave them one star is at least one is required to post. BTW, business is 1900 block of Milham, same phone number.

    Affordable Hearing Store - Kalamazoo - hearingaidproviders - Updated June 2026

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