I've had several hearing exams in the last couple of years from other doctors. I was not confident…read morein their assessment and care. I decided to go to Dr. Ivory for my last exam. My hearing exam with Dr. Ivory was far and away better than the others! He is very pleasant, and certainly knows his business. He gave me a thorough and concise exam. He carefully explained to me the condition of my hearing. I asked him quite a few questions, and he answered them very thoroughly and to my complete understanding and satisfaction! A great experience if you need the best information and solution for your hearing needs!

Earphones still fit great after 4 years because of initial impressions!!! Still amazed by how well…read morethey fit!!!

I'm very pleased with the service and with the product! Charles took the time to understand my…read moresituation, and offered straightforward options. The office staff is pleasant and efficient. I came in wanting to hear better, and I was not disappointed.

10 STARS. Broke down and went in for what I thought was going to be a baseline hearing test at 65…read more Turns out my husband was right. I do need hearing aids. As painful as it was to turn another chapter in the "growing old" handbook Charles Brrejcha made the experience bearable. He is extremely well educated and knowledgeable. I am now hearing things I hadn't heard in a while, and will in time come to terms with wearing hearing aids. I can't recommend him and his practice enough.

Took my father in law for a hearing evaluation. Very professional care and Monica Jaime was great…read more Speaks Spanish and had an excellent manner of interacting and addressing questions and concerns. Would definitely recommend.

Expertise! Caring! Clean surroundings ! Knowledge and professionalism! I met the most caring,…read moreknowledgeable, kindest hearing expert at Whittier hearing center. I am a healthcare professional of 41 years so I know what I'm talking about. Jessica Paz is the best person I've ever encountered to guide me through a new process. She's so confident, and at every single step made sure I was comfortable and knew what was going on. She was attentive to every single thing! When I met Jessica this was all new to me. She cared about my comfort, I had very little knowledge, she explained everything in a way I could understand. And I'm an old senior so I need a little extra encouragement and teaching. She even wrote things down for me, very reassuring! If you need to get your hearing checked, or equipment to do with hearing, Jessica Paz is your expert!

After dealing with the successful treatment of Stage 4 Non Hodgkin Lymphoma at City of Hope for the…read morepast months I unfortunately found that I had experienced more hearing loss. Only after unsuccessfully trying to make adjustments to my old hearing aids I purchased my fifth pair of hearing aids a few weeks ago at Beltone in Covina. I cannot say enough about Kelly Williams the Audiologist . She was very helpful in assessing my needs and scheduling follow up visits to make adjustments to my hearing aids. My new hearing aids are absolutely the best I have ever purchased. Once again I am completely satisfied and happy that I returned to this location for my hearing needs. Outstanding service and outstanding people at this location including Ashley and her positive personality at the front. Highly recommended!!!!! Bill H. West Covina.

I came in for an appointment a while back. I remember this place because they were friendly and…read morehelpful. I came for a free hearing test. They didn't take my insurance so they felt bad about it. I still appreciated their service and for still doing the hearing test for me. I was born with hearing loss in my left ear. It's nice when people treat you like a person not like you're stupid.

They dont do follow ups. I had some test done. Well i missed one. They didnt check the results to…read moresee if they where done prior to my appointment. Almost 3 weeks between appointment, plenty of time to get it done. No enough room to sit in the waiting room. They dont return phone calls. They over book. Example if your appointment is at 9am dont plan on being done until 11am. Well the doctor knows what he's doing. just over books and under staff the office. As a sick patient and in pain this doesn't make patient care important.

I sit in a waiting room hoping to hear my Dads name to be called. His almost 98 year old frame…read moresitting with no other option but to wait patiently. We are finally called to the go into a hallway with chairs to be asked to wait again. An hour has passed. His eyes are tiered. Slowly he drifts in a cold waiting room. Arms crossed in hopes that his 93 pounds could blanket him with heat. I look into Dr. Choe's office where he proudly displays his life. The drawing his kids drew that brought him the most pride. The wedding pictures and the ultimate dad moment of becoming a grandparent. Every one of his patients has a story. A legacy of their own. Pictures hung on a wall. Memories of time spent with their families. Each hoping to get back to their lives. Living with circumstances that brought them here to this crowded office with one Dr. one Dr. that fills a waiting room. No respect for anyone's time but to ensure his time is well paid for at days end. I hope Dr Choe gets to read this and truly hears what I'm trying to explain. Greed is a real thing and in a city where people do not speak up can make it easy to overlook patient well fair. The story Dr. Choe reflects in his personal life is not the same as what he takes advantage of within a broken system. Look at your patients with the same respect you live your life. At the end their circumstances is what supports the life you live so well.

My husband was very nervous about the prospect of wearing hearing aids, upon meeting the doctor,…read moreBaraih, he was put at ease and willing to proceed. We give AccuQuest Hearing Centers more than five stars and highly recommend coming here to anyone struggling with hearing loss. It's much more affordable than you may think and the technology is outstanding. Don't hesitate, it will improve the quality of you and your loved ones lives.

And if at first you don't succeed (first you don't succeed)…read moreThen dust yourself off and try again You can dust it off and try again, try again... 2/5 Service My mother in law took in her hearing aid to get checked out since the bluetooth wasn't connecting to her phone anymore (fancy I know). They first attempted to clean them but it still wouldn't work. They had to repair the unit but as you could imagine how hard it is not to hear. She had to wait a few days to get the unit back and made an appointment to pick it up in the morning. When she arrived they thought it was to clean the hearing aid based on notes. She explained that she was picking up the hearing aid but it wasn't ready and hadn't even arrived. She was told maybe by midday but they weren't sure and to try later in the afternoon instead. We had to call before going back a second time just to make sure we weren't wasting our time and they were still not confirming it being ready. 5/5 Parking it's a huge parking lot but with limited spots right up front. Unfortunately there's not a lot of options so hope it gets better in the future. Psalm 69:14, God bless

I had to update my experience the same person in the phone Bianca has an attitude and likes to…read moreargue back to the customers when she is wrong just to make an appointment. Horrible customer service you provide specially for people with a hearing disability you are not sympathetic i have see you bully the people that comes to the office. You are just another employee there, you don't pay for the hearing aids for the customers or anything in that matter. So shape up and tried to give a little more better customer service put yourself in our shoes. We pay you in theory to come for services if no customer comes no job for you so stop being a bully and who cares you went to the service that is irrelevant. Next time I see you I will bring it to your attention and your management as well if they care about the services your provide there.

Today's visit to HearUSA involved both a spear of sadness and a pleasant jolt of serendipity. Put…read moreaway your thesaurus and I'll elaborate. Though I was crushed when I learned that (prior dispenser/audiologist) Ashley Pritchard had apparently moved on in pursuit of greener grass, my anxiety was swiftly dissipated through the calm and friendly professionalism of Robert, the new dispenser/audiologist at HearUSA's Glendora branch. Disclosure: I've worn hearing aids since Gerald Ford was president and depend on them, especially my L aid, to help me hear/communicate. So when I inadvertently dropped my L aid this morning then noticed it had ceased to amplify ANY NOISE whatsoever, I became more alarmed than the Mayor of Hiroshima in August 1945! To their credit, the staff at HearUSA did not over promise me anything. They merely invited me to come in for an unscheduled walk in appointment and they'd evaluate the matter from there. Though I arrived with my Signia-issured warranty cards intact and had resigned myself to having to replace the L aid, Robert greeted me with his stately demeanor and took my imperiled aid to the back. He returned, five minutes later and told me he had removed a microscopic piece of dust or filament that had impeded the device's microphone, thus restoring my aid to its pristine, pre-fall condition!! If several back and hip surgeries hadn't stopped me, I would've jumped right through their roof in exultant jubiliation at this wonderful gem of good news! Major kudos to ROBERT and we wish him nothing but the best of luck in his new role as the dispenser/audiologist here. Tip: Longtime Receptionist / Support Staff JOANNA is out on maternity leave but: A.) She will be returning back to her job within the next month or so; and, B.} The young lady filling in for Joanna has been exceedingly professional and friendly in all my dealings with her.

I'm sorry to report that this location has not met my expectations. My R aid was not producing…read moresound. I called for an appointment on a day I was off from work, a week away. The appointment day arrived & I was ecstatic to finally be able to hear well. Unfortunately, the receptionist had an emergency & left a message that she could only get me in before 1:30, but I teach until 3:00, so I didn't hear the message until 3:00! She left messages that "due to a personal matter I will be shutting the office down early to 2 o'clock for the time being until they tell me otherwise. So for now until possibly the middle of November which is another two or three weeks I'm gonna be shutting down the office early. As you are aware we don't have a full-time provider here yet. They did hire one already however he is going through licensing right now so he won't be starting just yet. So the good things that our staffing shortages might be easing off very soon. j. Natalie right now is here only two days a week and she's working between two different locations so she she's here only Mondays and Thursdays all day. However, she's fully booked out till the middle of November because she's the one who sees all the new patients, testing people, any adjustments, anything of the cleaning or repair." Disappointing!