I would not recommend this dealership to anyone looking around to purchase a new or used car. I…read morehave not had a good experience in trying to work with them. I am not the "best looking" when it comes to my credit, but I have a very good income and was looking at a higher priced vehicle. I should not be difficult to get into a car, but I think that the salesman was a bit lazy and wanted to only work on deals that didn't require much input. I originally began trying to work with Steve Miller at the Lewisville location. Steve is unreliable and has terrible customer service. I called him 4 times, leaving a message each time asking about a specific car and he never called me back. I later called back and left a message for his manager, Teri Rogers, and she also never called me back. I have never been difficult to work with and have even tried to say "they must be busy with easier customers", but I feel as though a low-end dealership like this should be more accommodating to all potential customers. Maybe I'm wrong. But it's not like I'm looking at Bentley's. Even just a call back would have gone a long way. But alas, my phone didn't ring. In any case, as I said, I would not recommend working with them. Try another dealership first, and as a last resort, choose these guys.

It has been quite a few years since I have had any dealings with Sam Pack Ford, I have bought 2…read moreused vehicles from them and have used their service department a couple of times (I have been a mechanic all my life and do almost all of my own work), the people I have dealt with there in the past have always been professional, courteous and straight up with me, I can't imagine that Sam would let it go to pot like that and that kind of rap doesn't sell cars. They sell LOTS of them. Regarding Sid M. whining about not getting the car he wanted because his credit, HIS Quote: I am not the "best looking" when it comes to my credit, but I have a very good income. If you have a very good income, clean up your credit and come back in a year crybaby. I have a crappy credit score, and you sure won't find me trying to get a new 'Vette because I'm realistic about credit, finance and the fact that they run a BUSINESS. I hope you grew up and learned something since your 1 star review in 2012, if not, you're just a loser.

Great place to buy a car. I would recommend these guys over others in the DFW area. There are a lot…read moreof scummy car dealers out there so be careful!!

This is the best experience I have ever had buying a car! My salesman was so relaxed and not pushy…read moreone bit and was honest. Even going through and speaking with the financial part was super Easy and less stressful. Before coming here we went to 2 other dealerships ready to buy and all they wanted to do is make finance money off us and we knew it! I told suggest coming here and My XT5 Cadillac! What can I say other than I'm driving a luxury vehicle! I've never been so happy! Ask for Aaron Diaz and he will take care of you in a way that you deserve and make your stressful situation a great experience will you will come back! And we will! Kat and Brian Hoffman

I had a very disappointing buying experience at Bishop Alfa Romeo in Hurst. I negotiated the price…read moreon a specific vehicle online, and within minutes the advertised price was reduced to the amount we had agreed on. Later I was told they had "the same vehicle" with only 54 miles, so I made the trip to the dealership ready to purchase it. Unfortunately, it was not equipped the same. After the purchase, I realized it lacked the sunroof and premium wood interior trim that the original vehicle had. I take responsibility for not catching those differences before signing, but I also feel they should have been clearly pointed out since I specifically came for the original vehicle. The salesperson was handling multiple customers at once and I never felt like I received personal attention during such a major purchase. I also had to take the vehicle to another Alfa Romeo dealership shortly after buying it to have the tires balanced and to get help understanding some of the vehicle's features. I contacted the sales manager hoping to find a solution, but instead felt dismissed. Overall, this was one of the most disappointing vehicle purchases I've experienced. I would encourage future buyers to carefully compare every option and feature before signing anything and not assume two vehicles are equipped the same.

Maybe when I go back to purchase MY MASERTI, the experience will be better…read more Purchasing my Mercedes Benz E550 on Sept 11 was, memorable, but not in a completely pleasent manner. ONE THING THAT MADE THE TRIP EXCEPTIONAL WAS THE COURTESY RIDE FROM THE AIRPORT TO THE DEALERSHIP. And that's where the pleasurable experience STOPPED. What should've been a 2 hour transaction, as I had my OWN financing & had selected the vehicle of my choosing; took upwards of 3-4 hours. I experienced a few problems that were quite memorable. Overall, I'm satisfied with the vehicle, but I know better next time how to proceed.

I recently brought my 1967 Triumph GT6 to Kip Motors to have some work done due to it having sat…read morefor too long. I wanted to have it gone through to make sure it was safe to drive as well, since I do most of the work myself and wanted to take the opportunity to have it gone through by a specialist and make sure things were working as they should be. I told them that I had a budget of $3500 and that anything more than that we would need to talk about. They ended up flushing the fuel system, replacing the fuel pump, and rebuilding the carburetors, which needed to be done. They recommended that we flush the clutch and brake lines as well, since I used regular DOT 3 fluid and not the magic British fluid. Fair enough. Partway through the service I received a bill for about $2000, which covered the fuel system, fuel pump and carburetor rebuild. Then they continued and determined that the clutch needed to be flushed and two of the brake wheel cylinders needed to be replaced. After that I picked it up, and received another bill for $3500. No one had ever called to verify that the $2000 overage was okay. I was shocked at the bill, but paid it immediately, and picked the car up. We drove it home, and my thought was that this was a lot more than expected, but at least the work was done, and done properly by a specialist. When we got home, it died while trying to back into the garage and couldn't be restarted. Two days later, I got it started on choke using gas pedal, but when the gas was lifted the car died. I drove it a bit hoping that it was just cold, but it didn't improve. Suddenly the car started making a screaming noise that went away each time the clutch was pressed. I called Kip, and the diagnosis was that the clutch (which they had just worked on and flushed) may be sticking, and should be replaced. Okay. . . those parts weren't replaced, so I couldn't really hold it against them. I would have expected them to find that out while checking out the system, but maybe not. The next day, I noticed a long trail of brake fluid in the garage. I thought it was oil, but while doing some of the other maintenance they suggested (replacing the hub adapters, which led me to discover that the rear knock-off nuts were damaged when Kip's shop removed them to replace the wheel cylinders, apparently with a hammer rather than the wooden knockoff wrench that sits in the back of the car.) I discovered the leak stopped behind the wheel and was coming from one of the new wheel cylinders they had just replaced, which ruined the paint on the axle behind it. Again I called Kip. "Top off the fluid and bring it back, and wheel get it swapped out." I'm not comfortable driving a 60 year old car with failing brakes not knowing how fast the brake fluid is leaking. I'm also not going to pay another $200 in towing to swap out a $15 wheel cylinder 'at no charge'. I emailed Kip to let him know that I would rather pay the $15 and replace the wheel cylinder myself rather than risk the drive over town or pay for a tow, and about the fact that, as of now, I was charged more than $2000 more that I didn't approve to find that I'm having to redo all of the work that the specialist performed on the clutch and brake system. That work, between parts and labor amounted to $1442.15 to replace two wheel cylinders, flush and bleed the brakes, and flush the clutch, which evidently takes a specialist a billed 13 hours to do. I said I realize that a bad experience doesn't equate to a bad shop, but I'm not sure what to do. His response back "I'm sorry you spent more than you hoped on your car, but most of the work was repairing things that you had done improperly. . . knowing what parts to order, recognizing the wrong parts and installing them properly requires a higher level of skill". This is obviously true, since apparently not even they could do it properly in 13 hours. We'll see when the parts get here how long it takes an unskilled amateur. I point out that the car worked fine for years before it was parked.

I'm working on a 1927 Model A Roadster Pickup and it's been sitting for 10 years. The front wheel…read morecylinders are leaking and they've leaked all over the brake shoes. No problem, I'll just do what I always do, run to the store and get some replacement shoes. The only problem is that they don't have replacement shoes. In fact, no one does. Not NAPA, not Autozone, not O'reillys, not US Select, not even the hot rod shops could help me with finding someone who could reline shoes. I finally did some searching on the Internets and a couple guys were referring to Kip Motors and I did a search and lo and behold, it's in Dallas, not too far from me. I gave them a call and they quoted me at least $100 over the phone. These are pretty big brake linings. When I brought them in, Kip gave me an estimate of $130 and I figured, "Hey, this is really the only player in town and it's gotta be done," so I handed them over. Then Kip says, "Do you have the drums?" Of course I don't because that would be too easy. He says, "Well, if you bring the drums, then we'll put oversize linings on and we can match the shoes to the drums and you'll get 100% braking right out of the gate instead of the partial contact you'll get otherwise." Me: "That'd be awesome. How much do you charge to turn the drums?" Kip: "$20 per drum." Me: "Okay, I'll have to bring them back tomorrow." Kip: "Okay, I won't start on them until then." I did bring the drums back the next day. That was two weeks ago. I thought I'd get everything back last week but it took them longer than I expected. I dropped them off the Wednesday before Thanksgiving. Last week would have been good but Monday was a freeze scare, then a couple days, then on Friday Icemegeddon 2013 hit, so that probably knocked another couple work days off. They finally called me yesterday (Tuesday) and said they were done. I would have preferred them back sooner, but it's not that big of a deal as I had other things I could be working on. The drums look great and the linings fit inside perfectly. I'm pretty excited as the old shoes only contacted the drum in one spot, so it's going to have a lot of braking force now. Thanks Kip for your expert advice and great work. If I ever need brake shoes relined, I know where to go!

Roman was great!! He was honest and super easy to work with. Made my nephew's experience buying his…read morefirst car outstanding!! He and his staff are knowledgeable and friendly and trustworthy! Definitely will go to him again for our next car buying opportunity!!

My 17 year old son purchased a Volvo s40, (with a little help from dad) from Roman. Dealership was…read moreactually closed, but Roman drove from home to meet us. Car was fairly priced and we were able to get in out quickly.

Bought my 2017 Chevy Equinox here. Everyone is helpful. My car still running smooth until today.read more

Their lack of respect for the client and their time the fact that a client would call throughout…read morethe day multiple times and we're not talking 12 or three times we're talking 45 and six times in order to go ahead and facilitate and organize everything that is needed for a sale only to be told when they get there that the rules changed And the rules couldn't have been communicated over the phone, their lack of communication and lack of seriousness within the vehicle, business realm is truly appalling not only that, but for them to not follow Texas state law is an even more alarming thing If you were wanting truth in your vehicle sale, don't go here If you're wanting to save yourself a headache don't go here If you're wanting to actually have a sale that is fully explained with all of the details before you actually go to the car lot, please don't go here All of this to say is I strongly highly recommend that you just take the bus because this place is as much of a business as Tonka toys ... and yes, they play that many games What a joke y'all should start flipping burgers maybe you'll get more business that way ...

Great guys here. Been looking for particular make and model, with low mileage used car for my 80 yr…read moreold mom for over 6 weeks. Couldn't find anything in my area (Waco Tx). Did a few searches in the DFW area online. Contacted serval used car lots. Narrowed it down to 4 dealers. Contacted all of them by email with all of them replying. Most just emailed me saying "come by for a test drive". But Joe from Alliances Automotive texted me saying he may have a car that would fit my needs and tight budget. Answered most of my questions. But most importantly if he didn't know he didn't pretend he did and was up front and honest about it. Even text me the car fax. Set aside a Saturday to look at all 4 cars. But only looked at 2. Joe gave me the best deal I've seen in the last 2 months of searching. Also went out of his way after the sale to deliver the car to my home. In all my years of buying cars. I've never had a dealer drive hour and half (one way) to deliver a car. Not even new car dealers. Now that's what I call service!

if I can give a zero I would! do not do business with him he is unreliable will no call no show!…read more He will take ur money and leave unfinished work He TOOK OUR CAR KEYS did not return them we have been calling just to get our keys back no answer we took a loss on the repairs we needed for our car and now we have no car keys ! Not sure what type of business he is running by stealing car keys please be aware johnny is not a reliable mechanic

My vehicle needed a new starter last year and he came the next day and came to me! Which helped…read morewith my starter being broken and all. He fixed it very quickly! Was professional and a super dope dude for sure! The type of guy you could kick back a few beers with for sure! His rates were some of the lowest out of everyone I called and he did it quickly! Definitely need his business cards to give others.. as I HIGHLY recommend him!