Eddie is a good guy. He was very helpful and kind to me. He hooked me up with a good deal on a…read moreclean car and I haven't had any problems with it. When my friend needed a car recently, I told her don't waste time going anywhere else. They are the best!

This is lengthy: I…read morewant to be honest and offer the good and the bad for the experience my wife and I had here. Ace Motor Group is a dealership run by the Saad family. Eddie works the office while his brother Henry deals with the mechanics in preparing the cars. On the day we bought the car (February 12, 2016), it took from 10am to 7pm to close the deal and we signed under a contingency that the check engine light and the codes popping up on the reader be fixed by them. Other than that, we were excited to have a car. We were asked to drop off the car Monday morning and were told it would be done by the end of the day. The end of the day rolls around and Eddie says he didn't take it to their mechanic because the mechanic was busy. He said they told him to drive the car around and see if the engine light resolved itself. He boasts about how well the car handles and that he was doing 80mph down 121 toward Hurst. I get the car back and the engine light is off but now the car is making a grinding sound. I pick up my wife from her job and the engine light comes back on. I tell her what Eddie said and she is pissed because it seems like he was joy riding recklessly in our car. He added thirty miles and ate up a quarter tank of gas doing it. So we go back to ask what the deal was. He says 80mph is a figure of speech and accuses my wife of making the car make the grinding noise. The grinding noise was a lack of power steering fluid. The car had a leak somewhere. I argue with him and get him to take responsibility but he goes on to mock us as though we were demanding more than we deserved by asking him to not drive our car 15-20mph over the speed limit when the car was supposed to be at a mechanic. He said the mechanic would've done the same thing. So we're stuck bringing the car back the next day and again, we're told it'll be done at the end of the day. 3 days later, I go back to ask him about the car and we talk. I tell him that my wife sent me because I'm the calm one of us. Eddie makes a comment about how women are bad with understanding patience. He tells us it should be another day and we get the car two days later. Henry tells us to come back if the light comes on again and it does a few days later. So again, we bring the car back. It takes nine days to get it fixed after Eddie says it should only take 2. He tried assuring us that he couldn't make the mechanics work on the car he was paying them to work on. We get the car back and the engine light is off. But there is a huge puddle under the car. It was power steering fluid. We had to bring the car back again to get it fixed, but this time we were charged out of our pocket. Once it was taken care of, all we had left to worry about was getting the plates. My wife called asking about the plates and magically, the next day, they appeared. Despite this experience, Henry and Eddie both said they were hurting for business and we took my brother in law to see about a car with them. The moment we walked in the lot, Eddie drove off to test drive a new addition to his lot. Then he offered my BIL a choice of cars among the older in his lot with more than 150,000 miles on them. My BIL filled out a credit check and an application and we went down the road to 6th Gear, who were attentive and accommodating. He filled out the same report and application with them and received a call the next day that he was approved for a car he wanted. Eddie never called so my BIL went with 6th Gear until finding his perfect car elsewhere. Now my BIL has a 2014 Mitsubishi and I wonder how Henry would take finding out that his brother smiled the whole way through costing his family thousands of dollars. Don't get me wrong. Eddie is a hard worker. He works his ass off. But when you see that he doesn't have to and that most of the work is just extra stuff his own decisions puts on him, it gets frustrating. Henry was awesome and seemed competent in his side of the business. He was straight forward and willing to make us happy as customers. It seemed like taking care of customers was as important to him as making money. Their father, who I believe owns the business, was a peaceful looking man who was friendly to my wife and son. I never got the chance to speak to him but I've seen him around the premises from time to time. Ace Motors Group was not a good experience for my wife and I and because our first recommendation to them was mishandled, I can't feel comfortable about pointing others in their direction. Ours was a single experience and over the course of just getting access to our car, we saw several cash cars sold by people who seemed happy to do business there. So I hope if you pick AMG as your dealership, you have a happier and more productive experience than ours.