They never returned my phone call. This is NOT OK. Now what do I do. I need my hot tub for my…read morehealth and no one is returning my phone calls.

Herman was friendly, knowledgeable, and responsive...with fair pricing. This seems rare these days,…read moreso I'm happy to have found him...

R.J. has not only done a great job servicing my hot tub but is also always available for hot tub…read moreadvice via text. He is very reasonably priced, detail oriented and pleasant to work with.

Responsive, competent and friendly! They squeezed me in when my hot tub had a big leak... I highly…read morerecommend them.

Everything was awesome! Communicate was timely and prompt. No BS and was flexible to get the job…read moredone. Service was quick, he was very knowledgeable and did everything he said he would. I will use Superior Swimming Pools going forward! Great service and great value for opening and cleaning up my pool for the summer season!

From the owner: “Superior” customer service with prompt response and communication! We will go the extra step to…read moreensure that our customers needs are met. Bringing back the true meaning of satisfaction guaranteed!

This place is the best. I've had them out twice. He's always on time, he's quick and knowledgeable,…read moreif he can't fix it no one can! Professional, reasonable and helpful. You can't go wrong.

John was absolutely amazing! We had an issue that he was able to troubleshoot and find the issue!…read more Very knowledgeable! Highly recommend this company!

I was struggling with an electrical problem with my spa. I reached out to Three Waters owner Tyler…read morehe showed up the next day on time did some troubleshooting fixed my electrical problem and got my spa up and running! Great guy, excellent service at a very reasonable Price! Thanks again Tyler!!

Huge praises to Ty from Three Waters Pool! He pretty much saved the day and was reliable and…read moreprofessional from start to finish. He installed a new pump and made a few other adjustments to my filter. He also troubleshot the pool light and heater and was super knowledgeable with every question I asked. I have had too many pool companies in ABQ flake out on me but not TY. I will continue to use his services as they permit. I am so glad that our paths have crossed!! Thank you, Ty for everything!

Hector took 4.5 months to get the correct circuit board, then I got temp senor and heater over heat…read moreerrors with the unit afterwards. After doing some digging I discovered he charged me $800 for a repaired, not factory refurbished, one or new like I was lead to belove did not return my calls when I first noticed the errors it started giving. I changed the temp sensors hoping that was the issue but it looks like the issue might be one of the previously repaired relays on the control board. I have used hector in the past, never had a bad experience other than communication until this time around.

Always great service. The quality of work is great and the price is not outrageous. Thank you so…read moremuch!!

I was disappointed in his finishing the job. After he "fixed" the leak the tub was still leaking…read more He said he would be back and never showed. Had to call another tech.

From the owner: Owner Operator, not an employee, 20 years experience, I will come when you call!read more

Perhaps there is a new manager at the store, after reading some reviews, but I had great service…read moreand help after setting up my new hot tub. Been back another time to have water tested and got recommended adjustments. Lizette was most helpful!

Do not use this company for your pool needs- Makes promises they cannot keep and work is shoddy -…read moreWill be fighting now for a refund- on work they promised and cannot complete and also closed pool last year and did not add any chemicals ........Now I am left with the clean up and expense -

I hired Albuquerque Pools & Spas because I bought a house that used them in the past. The previous…read moreowners raved about this company and swore they were the best in town. After working with them last season and now the begining of this season, I am a believer. Brad replaced the pool liner. The job was done so professionally , and I would not have believed that a pool could be so beautiful. We hired them to shut down our pool last year and they were so professional, with helpful information ( we are first time pool owners and know virtually nothing). Dave took the time to make sure we understood as much as we could absorb. We hired them to open our pool up this spring. They were very understanding in explaining why they don't recommend this or that and why we should buy certain things. They even told us how to buy them on Amazon to save money ! What kind of pool company actually tells you where the deals are rather than selling them to us at a markup ? I have to replace a winter cover for this pool. I have gotten the quote for the standard replacement and the upgraded replacement. Then I checked prices all over town and was shocked at how well we are being treated by Dave & Brad. The price and quality is great. After this season I will have to replace the summer solar cover. Albuquerque pools told us how to buy the items we need from Lowes and cut it ourselves. wow. I am so grateful we followed the previous owners advice ( locals who have lived here for decades ) and hired Albuquerque Pools and Spas. ps, the reason that this company is so busy and sometimes has a hard time getting back to all the calls that come in is because they are awesome and sometimes get swamped taking care of customers. They are honorable and their customers wouldn't go anywhere else, even if they have to leave a message more than one time. It's worth it.

Destroyed my ozonator, by sending out inexperienced worker.Owner said he would look into it. He…read morenever responded.

Terrible experience. It's been over a month of me calling almost daily after a tech came to my…read morehouse to schedule the maintenance recommended. Once I finally scheduled he never showed up! They said he was out and would be over the next day. Again, a no show. I called again and they said they would get back to me by end of night. Never hear back. I've called multiple times since and left voice mails and never a response. It's been over a month now and no pool is green from needing part replaced and I've missed multiple days of work waiting for someone to show up. I will be escalating this to the BBB.

Aquatic built our pool 11 years ago and I just got my final city inspection last month!!! I give a…read more1 start rating because the quality of the pool is good. Everything else about Aquatic's customer service is horrible!!!!! I had contacted Aquatic every year since the pool was installed about getting the inspections done!!! They always took my first call but from then on would not take my call or return calls!!!! Ron Yates was at my front door for every progress payment, but until last month never spoke to me! Probably should have gotten an attorney involved!!! Last year I dealt with Glen Yates, who is a snow bird in Hawaii about the inspection, got a couple things done, but only when I got my city councilor involved!! Ron Yates is a very arrogant individual, according to him it was NOT Aquatics fault the inspections did not get done. It was the city inspector that dropped the ball!!!! I would NOT recommend Aquatic to my friends. Dave Fenske