My husband scheduled an appointment to see Dr. Wiet for hearing issues. After a thorough hearing…read moreand physical exam, the doctor recommended several next steps including an MRI for an even more thorough examination of the issue given one ear is worse than the other. We are very pleased with the amount of time he spent, the alternatives he presented, and next steps to take.

I can only speak to the care I have received dealing with the pediatric ER. Unfortunately I have…read morebeen there 2x in the last 4 months But they have been incredible with my little one. As first time mom I felt that she was very well cared for both times she was seen. Yes, the wait time is longer than anyone would like but they genuinely are doing their best. I would recommend this hospital to care for your little one in an emergency. I also like that the pediatrician ER waiting room is separate from the adult ER waiting room. I really appreciate that.

This emergency room is a nightmare! Minimum of 5 hour wait and then some. Multiple blood tests…read moredrawn and blood pressure taken for waiting room people. People leaving because they can't wait and longer. Racking up charges and haven't even seen a doctor. Doesn't seem to have any order other than sitting for the 5 hour minimum.

went to the emergency room at northwestern central DuPage in Winfield Illinois. everyone I…read moreencountered was very nice. the issue was the long wait time. they didn't have very many patients in the waiting room ( doesn't mean they wouldn't in the actual rooms in the back) but after a 5 hour wait and not seeing anyone I was ready to,go home and deal,with very high blood,pressure and pain. they are over worked there and the hospital doesn't seem to care at all. they do there best to see you as fast as possible but when you wait for anywhere from 8-24 hours,to see a doctor thismis getting out of hand. Again it's not the doctors or nurses fault they do there best and are alway kind. northwestern hospital,is getting so big with all the hospitals they are buying up,that they are forgetin patients care is why they are there is getting

Well, I was just here on April 25 a Saturday! I must say the doctor was great it was Dr. Jones,…read morethen another took over and he was very nice and very intelligent. I brought my husband in and I can't even tell you how rude the front desk or Patient representatives are in that area. I asked them a question and they just looked at me like I was bothering them. It was not even busy. It's a shame that people in the healthcare industry have such a hard time acting human and being nice to people that are in need of help. If they hate their job then they should quit.. it's simple. Anyway the Dr was lovely. Hopefully desk staff will get better!!

If you like a doctor who doesn't call you back after you have paged them 4 times after a seizure…read morethis might be the doctor for you. If you like being given bad news by the nurse because the doctor doesn't have the courtesy to tell you in person this might be the doctor for you. If you liked getting yelled at and then hung up on for asking a question about a prescription then this might be the doctor for you! I had the displeasure of having to see Dr. Sajed Mohammed while admitted to the hospital. Not only did he tell me I was OK to drive even though I was having seizures, he also had no bedside manner or follow up care. What a nightmare! I am currently waiting for my primary care doctor to find me another neurologist. This man is horrible!

From the owner: NorthShore University HealthSystem, Swedish Hospital, Northwest Community Healthcare and…read moreEdward-Elmhurst Health are now united under one name: Endeavor Health. Together, we're driven by our mission to help everyone in our communities be their best and our commitment to setting a new standard for healthcare by delivering a truly personal patient experience combined with convenient access to pioneering, world-class care. We are proud to be Illinois' third-largest health system with more than 27,000 team members, nine award-winning hospitals and more than 300 clinic locations based in the communities we call home.

As a patient of this doctor for over five years, I have always been treated with the utmost concern…read moreand respect by both the doctor and the office staff on every visit and phone call. Dr. Venugopal is a warm, caring doctor who has treated me for stress, anxiety, panic attacks, PTSD and clinical depression. She works closely with me to make sure my needs are addressed in terms I understand. She encourages questions and is very patient. She closely monitors my medication to ensure I am neither over or under medicated. She encourages my active participation in my treatment. I highly recommend her.

Dr. Venugopal is a very good doctor who is very knowledgeable. I also think she is conservative…read morewith medication, which makes her a good doctor (in my opinion); however, her staff is HORRIBLE. I find her receptionist to be rude and lazy most of the time. She refuses to call in scripts and makes me call my pharmacy and make the pharmacist call in ALL requests to the doctor. I've never dealt with an office who won't give the doctor a script request. I find the receptionist lazy and very inefficient. Often, I have to keep calling the office and asking if the refill was called in. I've been told by the receptionist that she will NOT contact me when the script is called into the pharmacy, and I can just "keep calling your pharmacy until it gets there." HUH??!! When I tried to explain to the receptionist that this is a very inefficient way to know when I can pickup my daughter's meds, she replied, "it's the only way, because I don't know when or IF scripts are refilled." Then, "sleepy sounding receptionist" hangs up, and I spend the next 5+ hours trying to guess when to pickup my daughter's meds, and if they've even been called in at all. The receptionist also blames ME when she never returns my calls. When I finally get upset because I can't get the office to call me back, the receptionist says, "I left you a message. You must not have gotten it." This excuse worked the first and second times, but by the 3rd time, it's just annoying. Even when I explain that I don't have any missed calls from the office and NO messages, the receptionist than blames my phone and says "something must've happened." Huh??! No, nothing "happened" other than I can't seem to get returned calls from this office. Today, after waiting for 2 days for a return call, I was told "sorry, the doctor already left for the day, so you will need to wait another day before she can call in medicine for your daughter." So, tomorrow will be DAY THREE that we wait, when this should really take 5 minutes. It might be time to search for other options in St. Charles. As I mentioned, Dr. Venugopal is a great doctor, but if you want to see her, be prepared to fight with her receptionist to get refills, appointments or returned calls (and be prepared to be blamed too). I've had experience with other psychiatrists' offices with my daughter (in different places we've lived), and this office is definitely one of the worst to deal with (because of the staff).

I acquired this provider after my epilepsy specialist who has been seeing me years after he…read moreretired. I saw this provider a total of 2 times. I have had epilepsy for 26 years and was on 4 AEDs and was still waking up at times with some focal auras which caused me to be totally aphasic. I waited for 30 minutes this Md then proceeded to write prescription of Keppra which she thought she was increasing the Keppra but she decreased it which was incorrect. She ordered an EEG and a MRI and both were completed in May. In July I was still sending her a message in my chart to " does Dr King even have time to take me on as a patient " I Then received a call from Northwestern Medical center to schedule a 5 day inpatient stay at the epilepsy. I was admitted under another Md and taken off all my AEDs No seizures were noted on the EEG for Those 5 days however I did have 2-3 episodes. I really did not receive any valuable information from this test at all except the plan was to take me off the 1 medication and then start to decrease another one. And my vitamin B level was low.When I returned home there was a letter from the state saying my license had been cancelled and it was dated the day I entered the epilepsy monitoring unit. So after having epilepsy for 26 years which started off with tonic clonic seizures this provider canceled my driver license and to get it back I need to submit 3 years of neurology records and a EEG that is longer than 24 hours and a therapeutic Keppra level. This provider reported me to the state before the results came back..although I had Auras. I went there for help and have had nothing but stress, unnecessary stress since that time

Sadly, zero stars is not an option. Duly has declined recently. I've been choosing Duly for all of…read moremy healthcare needs for over 25 yrs. The actual care providers (Docs, nurses, etc) are genrally good. But the problems happen with internal procedures and processes that are rigidly followed without anyone being able to explain them. When you ask to speak with someone higher up, the only answer you get is "no!" As for patient advocacy and the customer service departments, they are unhelpful for the same reasons. I've asked multiple times to be contacted by someone, it never happens. I'm not listing my specific service breakdowns here as this is already long. I do wonder what I'm worth in terms of lifetime revenue and profit to Duly? Surely they have this kind of data. It can't be a small amount. Sadly, Duly acts as if they have no competition or maybe they just don't care enough to have their leadership start with the customer/patient in mind. Duly Health and "Care". They should remove the last word from their name because they either don't want to, or simply can't live up to the definition of that word. It's great for marketing their brand, but they currently can't execute it. Don't choose Duly I'm general or even a specific provider affiliated with Duly. Go somewhere else. You may just save yourself a few unnecessary headaches!

All Duly Health Care locations can't be reached directly. ALL patient telephone calls are…read moreforwarded to an off-shore customer service site which becomes a major pain point. They are only there to screen calls and ask for your name and birthdate and then riddle you with nonsensical questions to waste your time. There is absolutely no assurance the off-shore site is going to do anything and have proven it to that face on too many dates. Duly My Chart is NOT reliable. Too many overlooks for requests, messages, and if you get a response it is inadequate and lacking. I do like my GP but it isn't worth staying around when I am trying to manage my health and then get the run-around from Duly's less than professional customer service.