I would avoid this establishment…read more I called on 1/27 at 12:40 PM to order vegan cupcakes for my son's birthday. The employee, Tim, told me they had 6 vanilla and 6 chocolate vegan cupcakes available. I requested 4 chocolate cupcakes, and he said I would need to prepay and that they would be ready in 15 minutes. I was surprised they could be prepared that quickly, but went along with it. We picked them up about 30 minutes later and brought them home. That evening, my son tried one and it was extremely hard, with grainy frosting. Overall, the cupcake tasted terrible. We didn't eat the remaining three and left them in the box. The next day, I returned to the shop to share my concerns and was told Tim would call me back. He did call and said they had tried a cupcake and felt it tasted fine. He also told me that I may not know what vegan cupcakes taste like. I didn't argue, but I've had plenty of vegan desserts before, and they've never been this inedible. He then explained that the batter used was leftover from a cake made a week earlier and that it's common practice for them to freeze batter and make cupcakes later. I was surprised to hear this. More disappointing was that there was no attempt to make things right or offer any solution--only to explain why they wouldn't provide a refund. I told him that was fine, but that I wouldn't be returning or recommending their shop and would be sharing my experience. If you're looking for vegan options or any dessert options and decent customer service, there are plenty of other places in the area. I'd recommend looking elsewhere.

I order all my cakes for major events such as graduations and milestone birthdays! They do a great…read morejob with my requests.

My friend and I found this Eastern European bakery after shopping in Bloomingdale and Carol Stream…read moreon a Saturday. Unlike many bakeries which close in early afternoon, they close at 5. They had an array of pastries to choose from, and you can also order cakes, including wedding cakes. My friend got a rum ball which she said was really good, and I got a pistachio raspberry tart; the pistachio cream and raspberry topping was delicious, but the tart shell was tough as old boots, to borrow a phrase from "The Great British Bakeoff": I couldn't cut it with either a knife or fork! They also sell a small array of grocery items from Poland, but not much in the way of ready-to-go beverages, which would have been nice to see.

Had a team party so I saw this bakery on the way and stopped by. It half bakery and half grocery…read morepolish store. There's a lot of great bakery options. I got the fruit tarts and they were really good maybe needed a bit more tart but other than that they are fairly priced. The workers were very friendly.

I had these custom cookies at a bridal shower. Was so impressed that I worked with the baker,…read moreMargaret, on design for my daughter-in-law's shower. We wanted to use them as place cards and Margaret wrapped them beautifully in tulle bags with ribbon and attached our guests' name tags. She also delivered the cookies personally to my home. They were packaged carefully and not one broken. They are as delicious as they are pretty She has many different designs - please ask her for suggestions Highly recommend !

My mother hired Margaret from a new local bakery called Sweets Gallery for my baby shower cake and…read morecookies. Omg the cake was absolutely beautiful and delicious. And the animal onesie cookies were the cutest things Id ever seen! Sweets Gallery went above and beyond my expectations and provided that much more flair to my wonderful shower. Thanks Margaret!

This Bloomingdale bakery is known for their Dossants upon many other items. They had a wide variety…read moreof items from cakes, cannolis, italian cookies, pastries, and pizza. Their hours of operation are a bit limited so I recommend checking they are open before driving over. We tried their Cannoli & Nutella Dossant. Both had soft "donut" outsides and creamy filling. I loved the flavor and taste of both and they weren't overly sweet in my opinion. The donut to filling ratio was also perfect. I would definitely come back to try other items and indulge when they have their daily specials discounts.

Here's an update, as the years have gone by the quality has gone down, and the bakery is selling…read morestale cakes and pastries. I ordered a cake and was given a cake that was a few days old. Today I went in and all the pastries I bought were stale, at $4 to $6 a pop that's high robbery. I used to love coming to this bakery, not anymore. The customer service was awful, and the ladies behind the counter are rude beyond measure.

Food: Bundt cakes. I got was good. Service: Good but…read morecould've been better. The I have better things to do than answer your question vibe was definitely there.. (there was no one really in the store except a lady placing her order with another employee)... (felt rushed). Ambiance: It was just ok. I didn't get a feel Like I want to sit there and eat the cake there. Overall it's great if you want to just pick up a cake and leave.

Hi! My son is…read moreautistic and his school has been a great support system for us. We are all home sick with the flu so I couldn't deliver in person. We have a new location that just opened, and I wanted to send them 14 Bundt cakes for their staff as a gift of gratitude today 12/23. I accidentally order minis and tried to call to correct the order and the staff did not seem to understand what I was asking for. I asked for the Manager to explain what we needed and she came on the phone super aggressive telling me they don't do hand outs and can't "give me anything for free"! I explained that I wanted to support the new business and send large bundts to the school and I didn't want anything for free! Her response? "First off you watch how you talk to me"! I had entered the Twilight zone, I cancelled my order with DoorDash and was not refunded only offered a credit. I then had to call DoorDash, find something else to send the school, and place the order while having a child with a 103 fever on my lap. A total of 1 hour and 20 minutes wasted when all I wanted to do was send a gift of gratitude during the holiday season. This was THE most draining a disappointing experience and how disappointing that they tainted something wonderful. They are developing a reputation of poor customer service in town, running away customers and causing the company to lose money. So disappointing! On a high note, placed an order with Crumble Cookies instead and they prepared the order and had it out the door in 5 minutes. I called to ensure it was nut free and they provided excellent customer service! Joy won! Happy Holidays everyone!

I have had the pleasure of ordering from Vanilla Sugar Bakery not once, but twice, and both…read moreexperiences have been nothing short of phenomenal. Their exceptional service and mouthwatering cupcakes have made me a loyal customer for life. The first time I ordered was for my youngest daughter's birthday, and they created a stunning unicorn cake that left everyone in awe. The cake was not only visually impressive but also incredibly delicious. The attention to detail and the skill of the bakers truly shined through. For my eldest daughter's graduation party, we decided to switch things up and ordered cupcakes instead. We opted for the chocolate pie cupcakes and the wedding cupcakes, and both varieties were absolutely amazing. As a person who typically favors chocolate desserts, I approached the almond wedding cake flavor with some hesitation. However, I was pleasantly surprised by how delightful it turned out to be. The flavors were perfectly balanced, and each bite was a delightful treat. However, I must take a moment to express my deepest gratitude for the exceptional customer service I received from Vanilla Sugar Bakery. Due to my busy schedule, I completely forgot to place the order for the cupcakes on time. With only three days left before I needed them, I frantically attempted to order online, only to find that there was no option to specify the desired date. In a moment of desperation, I decided to call the store and hope for the best. To my relief, the person I spoke to on the phone was incredibly sweet, kind, and caring. She immediately understood my predicament and assured me that she would help me out. She advised me to place the order online and promised to change the pickup date to accommodate my needs. I cannot express how grateful I am for her willingness to go above and beyond to assist me. Her exceptional service truly saved the day. When I picked up the cupcakes from Vanilla Sugar Bakery, I was greeted with a warm smile and the most delightful aroma of freshly baked goods. The cupcakes were beautifully presented, and it was evident that great care had been taken in their preparation. Vanilla Sugar Bakery has undoubtedly earned my loyalty. Their exceptional service, even in the face of my forgetfulness, and their delicious cupcakes have left a lasting impression. I will continue to rely on them for all my bakery needs, and I eagerly look forward to exploring the other delectable treats they have to offer. Thank you, Vanilla Sugar Bakery, for your remarkable service and creating such delightful cupcakes!

I had to take cupcakes to a baby shower. I tried cupcakes at 5 different bakeries to find the…read morebest. These beat out the others. I ordered 4 1/2 dozen over 5 different flavors. They were a bit hit at the shower.

I got a Mother's Day tree leches cake here earlier this year and it was beautiful and delicious. I…read moreactually came in the week prior to order it and they said it wasn't necessary since so many would be available. I wanted a mocha one so I said could I order it just in case there were only regular ones available and I was assured mocha would be available. Unfortunately, when I went to get the cake early on Mother's Day they did not have mocha. It was upsetting since we tried ordering it so I'd advise to order it anyway and pay for it prior because the cakes are good they just aren't reliable staff. Also they don't speak a ton of English so be sure to speak Spanish or being a Spanish speaker when going to order something specific.

Outstanding baked goods. They were still warm. Polite service and helpful A lot of value for the…read moremoney

This bakery is amazing!! The quality of the pastry is very flavored and is not greasy,they have a…read morelot of cakes with beautiful decorations, the staff is very friendly,I recommend this place!!

Old pastries early Saturday morning were horrible and stale. Came in early on Saturday expecting…read morefresh pastries, but they tasted old and not fresh at all.