It was very respectful when I first called up and they made arrangements to get my vehicle in the…read moresame day to get assessed and they did, even though they was kind of booked they contacted me about what all was wrong the estimates very good with communication I dropped it off they gave me an Uber back to my home they stayed in communication with me as the repairs took place and what they found and they was very reasonably priced very friendly and when I drop my rental car off at Enterprise they once again pick me up from Enterprise brought me back I paid for my repairs and left with my vehicle and I have had no problem since. Plus now I know anything else that might need further repairs in the future related to my vehicle. The customer service after I paid even came around and shook my hand very respectful very nice I would definitely go to them again.

Other pro shops could not find my electrical problem they found it. You could not find the problem…read moreby plugging into the computer. they found a bad connection going to the computer. They are quality honest people, my hats off to them. Jeff H.

I have been a customer of jarrells auto repair for many years and my dad before me..I can always…read morecount on them to fix the problem not only in a timely manner but I trust my vehicle when I drive away. They treat me like I'm family and makes me feel valued and respected, thanks so much to Stacey and Aaron and pops.. Taking care of me and my families vehicles and never taking advantage like I've seen many other shops do. You guys always have the right mind set to accommodate your customers and we appreciate it!!!!!

I came from out of state to buy a used car at a Kokomo dealer. I knew nothing about the area and…read morepicked out Jarrell's based on other's reviews. He inspected and evaluated my car and answered all my questions. First rate treatment for a first time customer who they knew would probably never be back. I bought the car with confidence and drove the six hours home without any problems and thank Jarrell's for their assistance!

Just wow. My husband and I stopped in to get a quick oil change while we went to the nutrition…read morestore next-door. We visited on July 11, 2026. There were two gentlemen working, one of whom manages the store. We got the typical experience with regards to quick service and appropriate pricing, however, I felt the need to leave a review specifically due to these two gentlemen who were helping us. They were incredibly friendly and helpful. And oddly enough, going to this Jiffy Lube became the highlight of our day due to their kindness and positive attitudes. This is the type of service that you don't typically see nowadays. 10 out of 10 recommend.

Great shop if your needing service and want to be treated like family. Prices are fair and the…read morecommunication was just not what I'm used to getting from a repair shop. They kept me informed

$239 for a detail that when complete looked like they used the vacuum at the 7-11 and ran it…read morethrough a gas station car wash. Upon initial inspection, very surface, it looked good. They had the car on a Friday, I dropped it off on Thursday evening. They never contacted me that it was complete so since they close at 4pm on Friday I showed up. The car was not finished, but they did not ask to keep it an additional day. They just set it outside, took the money and considered their work done. Upon closer inspection between the seats and console it had not even been vacuumed. That's distressing since the carpet was "shampooed"...so now we shampoo over debris and dirt? The interior surfaces were no more than wiped with something like an Armor-All product. The wax job, a week later doesn't even bead up water. I wouldn't have written a review, I would just never go back but yesterday I was packing for a trip and looked under the back seat and found debris, hair, and dog biscuits. Full disclosure, I bought the car used and have not had a dog in this car. This is a lesson learned, never again. They had offered me a 10% discount to do my second car...uh, no thanks. Another $200 for a job that I can complete at a self serve carwash. I'm good. I advise you, check everything, I did not. I trusted them to be honest, respectable and professional after reading reviews. They were none of this. I hesitate to post this review as I don't want to hear from them and I simply don't trust them to do it any better if they offered. Buyer beware. On a positive note...Wanda working the office was a complete joy, its a shame their work was so poor.

Customer service 2/5 rude man on pick up . "You had a gift certificate here you go" No Ty or…read moreanything. Fibers in grill and decals. Water spots Detailing marks everywhere. Residue everywhere. This was my $189 birthday present. For the best I was more than disappointed but the rude man was unnecessary.