This rating is for Dr. Ryan only. She is excellent. However, the front office staff is rude, loud,…read morechomping on gum, and talk about patients behind their backs. If it weren't for Dr. Ryan being such a caring doctor, I'd find someone else. The staff gives the first impression, and I'm underwhelmed. I've worked in medicine 40 years, and if I behaved like these staff members, I would have been fired.

I been trying to make appointment with this doctor for months but those lady's in the from office…read morehave horrible customer service they tell you No the only take certain insurance.. horrible.. Dr. Frischer need to look into that.. This days is not to being picky with are health..

Wish I could speak on Dr. Hsu however I never got to see her…read more Office doesn't answer phones, when I got frustrated and left an unkind message on my end, which I will admit wasn't my finest moment, I finally got a call back. They were however more concerned about the message than the medical care needed, stating they always answer their phones. Being more concerned about addressing the not answering phones comment than the actual medical emergency really says a lot about the staff. And they really don't answer phones because not even the insurance company was able to get through to them. Guess I really touched a sore spot there. Dr. Hsu should consider getting new staff unless this is actually a representation of her as a professional. But I've never actually been able to see her so I can't speak on her as a doctor. Such a shame. Update: I called multiple times so yes I did leave a voicemail with my information. Not only did I spend all morning trying to get a hold of you, but my insurance company tried too. They were met with no response as well and were very concerned that they changed my PCP immediately. When I got a call back it was because I upset you and I was never asked what medical support I needed. I was met with a "we always answer our phone, what do you mean?" So of course I was upset because I finally get a call back and it's regarding my comment. By this point, I had already changed my PCP and got an appointment for my medical situation. So, yes, I no longer needed your services. Regardless, I hope you can do better by your current and future clients. If you are unable to met demands it might be time to hire more hands or get a better system. My experience doesn't need to be everyone else's.

Dr. Hsu is a doctor's doctor. She's smart, warm and has a passion for medicine and a passion for…read moretaking care of her patients. Highly recommended and she's got a strong following of other doctors and RNs who go to her as their primary care doctor. I can't say enough nice things about her and her staff. They're extremely helpful and efficient and return phone calls when you need them to answer a question or concern. Her office is like a Beverly Hills office in that it's a beautiful office and you'll walk in looking for the Nordstrom's piano player. It's that nice and extremely clean. Trust me you'll love Dr Hsu and her great staff.

I was referred here by another patient and came in without an appointment. The receptionist was…read morevery helpful, she even assisted me with switching my primary doctor through my insurance. After helping me make the change, she was also able to fit me into the schedule the same day. I'm super grateful because I needed urgent medical attention, and she made the whole process easy. The rest of the staff is great. Highly recommend.

The receptionist is not so friendly . She has patient standing there without acknowledging them . I…read moreseen them waiting for a while . She just typing away. I think she rude . She need learn to multi task . The rest in the office are great

My name is Iman Ghaly & I want to thank Dr. Iskarous and all the staff of her office for giving me…read moreexcellent service in short time, so from my heart I appreciate the help I got it and the direct referral to the right specialist and I thank all the employees in this office for the perfect care of me

On June 2, I had an ultrasound done. I was told that they would be ready at 7 to 10 days. I called…read more20 days after to Dr Ragaa Office, I left a message.. two days later I called again cause I got no call back. Someone answered and said I will have the doctor review this. They haven't reviewed. It will call you back. Nobody ever called me back. I called back three days later and left a message in the morning and then I left another message in the afternoon an hour before they close they called me back and said that they didn't call me back because I was fine which really upset me because I haven't been feeling well and I wanted to know what the results were which left me in limbo. The person giving me the results told me that if I wasn't happy with the services I could go to another provider that there was that they could do. I explained to her that I am also a business owner and that I will not be OK with somebody talking to a client not much less talking to a patient that way I am not asking for anything free I paid for my services my deductible my doctor visit so I am not asking for anything free, and I told her that instead of being so rude that they could work on being more professional and getting things done in a timely manner they do not care about the patients they do not care about being professional from the doctor to their office extremely rude. She basically just said if you don't like it go somewhere else they are not concerned about your health or well-being. They only want the money. God only knows what they're charging the insurance company.

Stay away! Will never take you or your pain seriously. Won't spend more than the legally required…read moretime. Double books appointments. Don't go if you family at the same office, they will mix up info-disclosing sensitive info (and violate hipaa in the same time). They will never take responsibility when the mess up or fail to call you/call back. They'll gaslight you into believing it's your fault. There's a reason he and his office have been reported to the board and given disciplinary actions.

Dr Robert Wielenga, is a true professional & he knows how to treat his patients very well. My wife…read more& myself have been with him since 2004, never had any reason to leave his services.

I seen a few pediatricians before I chose Dr. DAVID AGUILAR to care for my newborn. As a FIRST TIME…read moreMOM it was important for me to feel very comfortable and understood by my baby's pediatrician and staff. From the moment he held my son I right away can see the difference in care from the previous doctors and knew he was the right fit. His passion for children's health and well being beams through his careful precise attention to detail. Dr. Aguilar listens with his eyes as well making you feel seen, heard and understood. I highly recommend him to all my friends and family. The staff at his Downey location are very professional, caring and pleasant. The system he has in place to make appointments works efficiently, making it easy and comforting to know my child will be seen same day or next day if needed and not having to worry about missing an appointment. Thank you Dr. Aguilar for the phenomenal work you have done with now BOTH of my kids medical care. We appreciate you and your staff dearly.

They are great but why do they charge for vaccine record ? Like we started our care with them and…read morebeen there ever since and they never give us any paper about what was done to our baby

The front staff is outrages and should not work in this field. There is no empathy for the…read morepatients, no professionalism to explain what is needed from patients and the wait time to speak to someone is beyond ridiculous! seriously takes over 45 min. on hold to speak to a live person. I remained here because I really like the doctor but I will have to move because the lack of accountability of the front staff. How has this medical group not addressed this.

The woman latinas brown people staff in the front that check you in are so incompetent and…read moreunprofessional their names are Sylvia, Marci and Susan. The front desk woman don't have any type of quality care towards their patients. Stay away from this medical office. As far as the doctors they are not bad. The type of care is way below standard.

I am a patient at this location and I have had most of my care with Perales the PA and also have…read morehad telecoms with Dr. Rodriguez and I have had nothing but great quality care. Perales has been great from day one with my care and always taking her time during every visit to answer any questions or concerns. She is amazing and efficent. All of the staff from the front office to the back office are also amazing. They are always welcoming, professinal and helpful. I am so happy that I finally found just great quality care, it makes all the difference!!

This formal complaint to document a series of severe failures by your office that resulted in the…read moreinterruption of life-sustaining medication, unnecessary patient distress, and improper handling of pharmacy coordination and insurance requirements. This complaint concerns both process failures and staff conduct. On Monday morning, I contacted your office to address the urgent need for a prior authorization and refill of my prescribed medications. These medications are medically necessary for my survival--specifically insulin--and are not discretionary or available over the counter. During this call, I spoke with Josephina, who assured me that she would immediately contact the mail-order pharmacy, ensure the authorization was processed, and follow up with me. She explicitly stated that the matter would be handled and that I would receive a return call. None of these assurances were fulfilled. After two days passed with no medication, no confirmation, and no follow-up, I contacted the office again to request a status update. During this call, Josephina admitted that she had contacted the pharmacy a limited number of times and stated that she was "too busy" to do so on the day of my follow up call. This admission was delivered without apology or acknowledgment of the seriousness of the situation. At this point, I had already spent 48 hours in limbo regarding medication required for my survival. It is critical to note that I had clearly explained to Josephina that the mail-order pharmacy cutoff time was 12:00 PM, that insulin shipments could only occur Monday through Wednesday due to overnight shipping requirements, and that failure to meet this window would result in further delay and risk. Despite this information being clearly communicated, no action was taken. By the time I contacted your office again, I had been without insulin for approximately 26 hours. During my subsequent call, Josephina again stated that the issue would be resolved and that a coworker would send the medication to the mail-order pharmacy. I waited an additional two hours. When no confirmation was received, I contacted the pharmacy directly. At that time, Wanda, a representative at the mail-order pharmacy, informed me that only one medication was on file--and it was not insulin. At this point, Wanda remained on the line with me while I contacted your office again to resolve the discrepancy. During this call, I interacted with both Josephina and Araceli (Office Manager). The conduct I encountered was hostile, dismissive, and unprofessional. Despite being informed--by both myself and the mail-order pharmacy--that the insulin prescription had not been received, I was told the issue had already been "taken care of. " This assertion was demonstrably false. I had in my possession: Digital receipts from the mail-order pharmacy reflecting my visit and medications The mail-order pharmacist actively on the call Time-stamped confirmation from the pharmacy showing that insulin had never been received. My partner and the mail-order pharmacist were present for and witnessed the entirety of this conversation. Eventually, your office staff acknowledged that the initial prescription had been sent to the incorrect pharmacy. Rather than correcting this error, the situation was further compounded. Instead of properly resubmitting the prescription to the mail-order pharmacy, your office contacted a local retail pharmacy. My insurance does not cover retail fills for this medication, a fact that was clearly explained. I should not that the local pharmacy called to tell me directly. As a direct result of this action: The medication could not be dispensed. The retail pharmacy placed a hold on the prescription. My account was flagged for suspected fraudulent activity due to attempts to refill a mail-order-only medication at retail. When I relayed this information to your staff--while the mail-order pharmacist remained on the call and provided verifiable timestamps--I was met with further defensiveness, deflection, and what can only be described as active attempts to shift blame rather than correct the error. At no point did your office take ownership of the mistake. At no point was there a meaningful attempt to immediately rectify the situation. Instead, one error was compounded by another, resulting in nearly 72 hours of medication interruption, unnecessary escalation with pharmacies and insurance, and significant emotional and physical distress. I approached this situation calm, collected, and focused on resolution. I did not create this problem. I simply asked for a remedy. Your office chose deflection over accountability and escalation over correction. This complaint is being formally documented. If this matter is not addressed appropriately, my next steps include filing complaints with the Better Business Bureau, consulting legal counsel, and submitting reports to relevant regulatory and labor oversight bodies in California.

I have had many positive visits with Dr Golden, ive been very impressed by the time he spends…read morehelping you understand and explain what is happening. Office visits have always been very prompt without excessive wait times, I feel very positively about recommending him to friends and family.

Awesome Doctor, always very concern with his patients. His bedside manner is impeccable. He has a…read morelarge panel of patients, so it's a wait to get an appointment. He is very detail oriented!

Great neighborhood clinic. Very busy which means they are good. There's always plenty of parking in…read morethe front or back. Care quality is good and everyone is friendly for the most part. They are efficient and you will be out in 1-2hrs.

Came here because I had a sore throat. No appointment and was attended much quicker than I…read moreanticipated. Staff was kind and answered all of my questions. Would highly recommend.