UPDATE: In my…read morefather's own words, "I am one happy old man." We believe him. The staff at Presbyterian Manor are so kind to him and support his desire to live as long as possible. ******************************************* Sadly, our family's satisfaction has dropped dramatically as our father's condition -- especially his hearing -- has declined. Last year, my mother-in-law moved into Sunrise La Costa in Carlsbad, CA. She pays almost exactly the same amount per month as our father does at Presbyterian Manor. The care at Sunrise is much better. Consider R, a male resident at Sunrise with hearing loss. R had been accustomed to sleeping all day, isolating and never wearing his hearing aids. Sunrise staff gently encouraged him to give his hearing aids a try and helped him clean, insert and store them. R is now more social, interacts with others and seems less miserable. By contrast, Presbyterian Manor treats dad's hearing aids as a patient's rights issue: "If he wants to go without his hearing aids, we can't force him." So dad sleeps all day, isolating and never wearing his hearing aids. It is sad to see a man of our father's intellect and education, declining cognitively and alone. Presbyterian staff is great, but we do not see eye to eye on hearing aids. Google cognitive decline and hearing loss for more information. In the words of my brother, our father's executor, "It's hard to travel so far to see him just to hear him say 'Huh?'..."

I regularly visit an elderly couple who are in their 90s there. They have always had problems with…read moreservice and maintenance. I've joined them in a few holiday dinners. All have been disappointing for the most part. Thanksgiving, held Thursday, November 8 was the bottom of the dump. Everyone was in their reserved seats at about 5:10 but all staff stood and guarded the food (already setting out) until precisely 5:30. A very cynical-acting "chaplain" gave a prayer, then proceeded to patrol the tables like a nun. The unfriendly staff brought tiny bowls of food for us to share, included an absurd "salad" of a gimmicky carved-up strawberry, tomato , cucumber slice and shavings of carrot. Seriously? They almost instantly brought out amazingly tiny slices of pie. Then, just minutes aftert serving this, the still rude and unfriendly staff marched in line to grab all of the food and stampede into a private room where the pigged-out rather luxuriously, "chaplain" and all. A friend had to find them to ask about a coffee refill, and the staff seemed rather outraged. As we left, still hungry, the staff had left and forgotten a BOUNTY of remaining food which was meant for the paying residents and their guests. I've never felt less like a guest in my life. What a disgusting experience.

My mother only lived here for a few days but it is a phenomenal senior living facility. The care my…read moremother received was top notch and the facilities are extremely nice and welcoming.

I've been working with the admissions team at Crystal Oaks in preparation for my fathers eventual…read moremove to assisted living. They have been most helpful, thoughtful and informative over the phone. Today I took my father in for a meet and greet. The admissions team (Cindi and Michelle) were absolutely wonderful! My father (who has been very opposed to the idea of leaving his home) was overwhelmed by their warmth and hospitality. They gave us a full tour of both the assisted living and skilled nursing care. We met Daniel, supervisor of care in the assisted living wing along the way (and many other staff) who was a great guy and good for the residents. These people really care and it shows!

Delmar Creve Coeur has been sold and transitioned to a to the new company…read morecompany.I believe Delmar sold it because it an old building. They are very short staffed and have to rely on people to come in from agencys.Several times my family member got skipped over for meals ,didnt take them to the dining room or bring food tho the room. Food is sub par at best. There are days where it looks decent but most days its pathetic. This may be petty but I think everyone deserves the little things like butter for a roll or sugar for cereal.But again they are short handed. My family member is there now and we are looking for a new place

Smells of urine when you walk in the door. I wouldn't let my dog sleep there. It's nothing but a…read moreparking place for people who were kicked out of the hospital. Double rooms with one patient sleeping N-S and the other E-W. with a thin sheet between them. Some patients have been there over a year. I spent three hours there and left because of the poor conditions.

This facility has the best rehab in town. The therapists make the exercises fun and are very…read moremotivating. The nursing staff really care and make you feel at home. It's a great place to get back on track after being in the hospital.

my father is dying because of the care at this facility. on…read morehospice and they will not even give him pain meds to keep him pain free. they need to be turned into the state.

There are truly not enough words to express how grateful I am for the compassion, urgency, and…read moregenuine care shown by the staff during the process of helping one of my clients secure long-term care placement. What could have been an incredibly overwhelming and emotional situation was met with kindness, professionalism, and unwavering support every step of the way. The staff went above and beyond to ensure my client's needs, comfort, and well-being were prioritized, and their quick response time and teamwork made an immeasurable difference. It is rare to come across people who not only do their jobs well, but who also lead with empathy and heart. I want to personally thank Alicia, Shanna, and Sarah for working so collaboratively with me throughout this process. Your communication, patience, understanding, and dedication did not go unnoticed. The compassion you showed toward my client during such a vulnerable time meant more than I can fully put into words. Thank you all for the incredible work you do every day and for treating people with dignity, respect, and genuine care. It made all the difference.

Under new management since June 2023. Improvements continue to happen! Best facility in the…read morecommunity & best rehabilitation staff in the state!!

New owner seems to be making great changes. Changes are sometimes a wonderful thing…read more Congratulations to the residents and employers

From the owner: At La Bella of Alton, we strive to make sure that our patients feel just like home. We have a team…read moreof experienced clinicians and dedicated caregivers who are determined to offer you the best possible care and comfort during your stay with us. Our specialized services and programs such as skilled nursing, physical, occupational, and speech therapies, are designed to help you recover in a warm, healing environment. Our multiple lounge areas and in-room amenities are sure to provide you with an oasis of relaxation during your stay with us. And to top it all off, we have a full calendar of social events planned for you to keep you entertained and engaged. So, welcome to your new home away from home - La Bella of Alton!