I have been a loyal Mister Car Wash Titanium Exterior member for approximately a year and used this location several times a week. Unfortunately, my experience has been extremely disappointing. Before the incident, I had previously expressed concerns regarding one of the large spinning brushes because it appeared to operate aggressively. Those concerns went unaddressed. Several weeks ago, that same wash equipment struck and broke the passenger-side mirror on my 2003 Ford F-150. I immediately reported the damage and completed an incident report. Since then, I have spent weeks trying to obtain a resolution. Despite multiple follow-up attempts, visits to the location, and phone calls, I have received very little communication and no final resolution. The lack of responsiveness and customer service has been frustrating, especially considering I have been a paying member and was only requesting approximately $60 to replace the damaged mirror. I understand that accidents happen, but what truly disappoints me is how difficult it has been to receive a timely response and a fair resolution. I expected much better treatment from a company of this size and from a business that values customer loyalty. Based on my experience, I can no longer recommend this location. read more

Mister Car Wash - This individual, very nice, took the incident immediately after it occurred. - Car Wash Near Me - Houston, Texas

Smaller location, but still great service with a friendly team to get you in and out.

Worst Cleaning Job Ever. I understand it's hot outside but come on. I paid for the $50 most expensive Carwash meaning I was supposed to get everything cleaned. The outside was pretty cleaned mostlikely cause a machine did it but the inside was a mess they did not even try to clean anything. Some very lazy chubby men that were in charge of the inside did not even throw a napkin that I had in the back in the trash that's how lazy they were. Do not waste your money on here go to the Hand Car Wash In Freeport! Disappointed. There was dirt in my truck bed and they didn't even bother cleaning it off the machine just made it more messy and they just left it like that. read more

10/5/24 4:30 pm They didn't even attempt to clean the car might as well have just sprayed air freshener myself and called it a day. read more

Mister Car Wash - Car Wash Near Me - Houston, Texas

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This is a very busy car wash. I bought the $40 car wash which is the most expensive one and payed $2 extra to get my vinyl carpet pressure washed and cleaned. When they told me my truck was ready I looked into it and automatically saw the dirty mats. They didn't clean them. They also told me the vacuuming was good but they didn't even bother to vacuum. I'm pretty disappointed considering I payed the most expensive car wash. If i knew it was like this i'd just go thru the HEB $5 car wash and would've left the interior dirty. I expect to get what I paid for but unfortunately here is not it. I guess they just rush thru the cars to make sure the service is fast but don't actually do a good job, they just want more cars, more money for the half job they do. The man made sure he took my car back to get properly vacuumed but only because I brought it to their attention. Don't be lazy, it is part of the job. I would rather wait 30 min and have a good car wash than wait 10 min and have a... not so good one. Not coming here again. 0/10 recommended, there's better car washes for same price or even less. read more

Mister Car Wash - This is my windshield after a carwash - Car Wash Near Me - Houston, Texas

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Do not go here! They use to do a jam up job as I have been coming to this location for 20 years! Unfortunately they do not do the same job. This is what $50 bucks gets you! I will never spend a single dollar at #mrcarwash again! What a waste of money! read more

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I wasn't happy with my last was as they missed so much stuff. The doors and dash was still dirty and stained. My outside glass still had some stain on it that I drove in with I'm shocked because I've been here several times and service was decent. I don't expect remarkable but i do want good. Not sure the crew working the day I went but I want the old people back read more

Mister Car Wash - Interior - Car Wash Near Me - Houston, Texas

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Good value for unlimited wash! Carful car hops! Great care with drying ! Drivers are courteous and careful! read more

paid 22$ for the car wash with tire shine and indeed did not get tire shine on my tires, seems like false advertisement of the wash quality selections. read more

I am an unlimited member at Mr. Carwash and was on Uvalde road and decided to wash my car. While going through the process, their system nearly ripped the driver side mirror off my car. When exited I attempted to speak with the manager on duty and the employee I spoke with was very unprofessional when I showed him the damage to my car. He stated very nonchalantly, "Oh, that's normal." Maybe that is "normal" for the level of care you show toward my vehicle, but it is not "normal" for how I care about my vehicle. If this is "normal" for this business then you definitely don't deserve to have my business. IT SAYS I HAVE TO SELECT A STAR RATING TO POST THIS REVIEW AND THE LOWEST AVAILABLE RATING IS ONE WHOLE STAR. NOT DESERVING OF SUCH A "HIGH" RATING FROM ME. read more

Mister Car Wash - Damage to Driver side mirror occurred when gong through car wash - Car Wash Near Me - Houston, Texas

Went for the second time and and this time i had a chance to inspect my suv. I paid 36 for a semi wash/deal. The back wasn't vacuumed too good. A empty water bottle was still left under the seat amongst a few pieces of popcorn.my rear windows were not cleaned and the silver trim on the front was not wiped. I wiped it with my finger and it was dirty. I still had dead bug guts which I wiped off with my finger as well so why couldn't they? I don't think it's that hard to vacuum. So yeah I won't be back read more

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pay $40 for the ultimate car wash which includes everything, plus a $15 tip. I get in my car and there's still dust everywhere crumbs in the cup holders and dirt on the carpets. ive only been here once before this time and it was the same exact thing. I'm never coming here again. read more

Been there twice and each time their interior wipe/wash was disgraceful. They did not even bother to clean the windshield. Can i give them less than one star? read more

I used to come here years ago when I lived in the área and the service was pretty good just an outdated facility. I'm here now and am impressed by the upgraded facilities but even more impressed with the customer service provided by Cassandra. This young lady is on it!!! She didn't miss a beat and KNEW what she was talking about! She was very detailed and thorough in her explanation of services offered. Now let's see how spotless my car will be read more

Don't go to this location. They did a horrible job "detailing" on my truck. It's almost like they didn't even touch my rims. The mats were still dirty. The vacuum job was subpar (STILL had debris on floor). A waste of money and time. Extremely lazy staff. read more

Had my truck washed and interior cleaned. They told me it was ready but interior was still completely dirty. After the 3rd time I just left with interior still dirty. Manager told me they did the best they could lol . This car wash is a joke big waste of money read more

We bring all our vehicles here for washing weekly. This is the first time it has not been cleaned properly. I paid for the $28.99 wash with some detail work. I get in my car after being told it was ready and the inside was not cleaned. I told the young man, "I will not be leaving with this vehicle until it is cleaned". This where i get angry...the manager (Antonio) is informed and his concern was how much did I pay for my car wash. I told the cashier to tell him he needs to come talk to me. I have yet to talk to him. He did go and talk to the few guys working on my car...for the moment. Now just back to one guy working on my car. My car is almost ready and no sign of the Manager. I recommend going to another car wash Mister car wash is not ready to serve its customers. read more

Mister Car Wash - The little blue Dodge Dart. Paid for a detail cleaning job. Get inside my car and low and behold its still dirty on the inside. - Car Wash Near Me - Houston, Texas

SAVE YOUR MONEY AND LEAVE. We took my dads truck for a car wash, keep in mind he works a lot and it gets dirty. We paid around 40$ for NOTHING. The rags they were using weren't even clean they just kept using it over the same places. Just like I came in with the truck dirty, I also left with NO MONEY BACK. read more

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Solid carwash that I used to frequent when I was living in Houston. Returned here for the first time in over a decade, to get my parents' van washed, and not a whole lot has changed. They still offer good service at a fair price and pay good attention to the details. My only gripe is that the cloths they use to dry the vehicles sometimes leave unnecessary streaks. I noted how much time and attention the person vacuuming my vehicle took, even pulling it to the side to give it extra attention. The same thing can be said of one of the guys who finished off the vehicle once it came out of the wash. He, too, took a lot of time and made sure that everything was well taken care of. Being a Saturday afternoon, it was very busy, especially with the nice weather, but I didn't mind because they did a good job all in all. read more

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Went to this place yesterday afternoon to get a car wash, the first thing I told the guy was that my car locks by itself, to make sure either keep the key out or someone stay inside the car. Obviously, they didn't listen and my car was locked. But that it's not it, I went back to talk to a manager and to my surprise, I see a huge RAT coming out of the popcorn machine. It was extremely disgusting, I told the cashier but she couldn't care less about it. I told the manager and he said they had lots of rats. Never again will I go back here and I hope no one gets sick from eating rat infested pop corn. read more

Mister Car Wash - Rat infested free pop corn machine - Car Wash Near Me - Houston, Texas

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Didn't wipe down the interior and left very dusty. When we asked about it they told us to get the platinum wash next time and they'll wipe it better. read more

Mister Car Wash - Dirty floor mat - Car Wash Near Me - Houston, Texas

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They do a good job for a tunnel wash only bring my truck here because I don't like bringing my car through a tunnel wash but I bring my work truck because it's a work truck and they do a good job on it read more

Got a $36 wash and some detail done to my car. It was somewhat fast considering how long the lanes were. We got in and got complementary popcorn meanwhile we waited. Not too long they took the car out I get in and its just vacuumed. they did wipe the dashboard but not all of it (they left many parts dirty) the windows and the rear view mirror were dirty. I had to leave so I didn't say anything. But i will not be back!!! read more

Went to mister car wash and my moms truck almost rolled if the rails until they get the stuff together never going again

Honestly I've never had any problems with this location, they are always friendly and willing to help you pick the right package to get, they are always doing their best and it's spotless. I even bought a membership. I do miss the shop they use to have inside. read more

I hate to write a bad review for Mister Carwash, was one of the first customers for the monthly wash club and brought them quite a few commercial accounts. I cannot in good faith recommend them to anyone any longer. The last time I took my car in, the rubber on the antenna was ripped off and the outside of the car was not very clean. I paid extra to have the leather/dash/etc... done and had to request several places be addressed as there were streaks in the seats and dash where there was no product. The interior was not vacuumed well...just an all round sloppy job. I go to my Mom's often and there is a great drive through car wash close to her. Shine, shine, shine! And my car is clean! The vacuums work incredibly well and there are very little drying to the outside. Pretty quick fix and save me quite a bit of $$! Bye Mister Carwash! read more

Horrible service!!! This was my second time visiting them. I have the Mister Carwash Pass and mind you I pay 32.00 a month and 14.00 extra for the interior to get cleaned. Well, the 1st time they did not wipe down the interior. I had to tell one of the guys that they left conditioner on my dash but didn't wipe down my doors. He went on and wiped down 1 door. I thought he was going to wipe down all my door because I did show him that they were not wiped down at all. He proceeded to walk away and go to the next car. Now today 07/14/2022 I went and decided to get my truck cleaned again because i am paying for them to do that. I'm watching my truck go through the wash line and here my truck was getting to the end, and I look over and "Fransisco" that is supposed to get into my truck and drive it over but he was not there waiting for my truck. I watched him walk over to drop off towels to the guys wiping down interior of other vehicles and he begins talking to the guys. Mind you my truck literally rolled off the belt and there was a vehicle behind my truck. I walked out and there goes "Fransisco" running to my truck to get in it and drive it off. I asked the manager "Dominic" what the hell was that? He went on and said that nothing happened and that my vehicle was fine. Yeah because "Fransisco" seen my truck roll off. What would have happened if the vehicle behind would have rear-ended my truck. I know Dominic and Fransisco are not going to pay the damages and from what I have read Mr. Carwash just blows people off with claims. This is so unacceptable. If Fransisco would have been at his location (drive the vehicle) this would have never happened. Not only that the vehicles that go through without anyone inside have their flashers on. Well, the guys vacuuming my truck didn't put the flashers on. I went on to ask "Dominic" isn't that protocol and he went on and said that they don't do that on all vehicles. Thats bullshit. Because the 2 vehicles behind mine had no driver and they had their flasher on. Dominic then went on and said that vehicles have their flashers in different locations. Like what in the hell? My damn flashers are on the dashboard. They guys in the back vacuuming and the driver "Fransisco" are all at fault and the manager "Dominic" just wants to make excuses for these kids. I called corporate and the have a bullshit phone number that is full and can no longer take voicemails. I hope you read this. I will be canceling Mr. Carwash. Don't waste your time with Mr.Carwash. read more

I just recently got my car was there after gym. I choose premium full service. Once i drove up to the l service, i hop out of my car like I normally do. But before i even go out of my car i had my beat headphone on me. So i took it off right before i got out. So once i waited through the wash and detailing process, I took off without realizing something was missing. I was also in a rush to hit the road for the holiday. I got the feeling something was missing but couldnt tell what it was. So when i got back to town getting ready for gym, thats when i realize my headphone was missing. WATCH OUT FOR THEM FIVE FINGERS DISCOUNT PEOPLE THAT WORKS THERE! DO NOT LEAVE YOUR EXPENSIVE THINGS IN YOU CAR! read more

I will never come here again!! The guy whole sold me the package was great. I paid for the $36 deal. Waited for my car. Car was done. Walked up was too impress for what I paid for. Look like the $20 carwash. I let that pass. Then I notice my keys on the passenger side missing a piece. Looked at the ignition and there was a piece of my key. Ask to speak to a supervisor. Then he directed to the GM. The GM was horrible for customer service. I was soo made that they key was broken but no one wanted to acknowledge the situation. The GM keep arguing and was not very helpful. He said that its still my final say so if I want I will not even refund you your money. I paid for a service service should be delivered. Most upsetting experience ever. This will go all the way up to corporate and higher up. If anything it will be all over social media read more

Terrible work. Plaid for the platinum and it looks like I got ripped off. Interior looks like it wasn't touched. No vacuuming or little was done. Windows were streaked worse than when I came in. DON'T WASTE YOUR MONEY HERE!! read more

Great, easy, and fast service. In 30 min my car had a great wash and smelled like new. Definitely recommend .

Car wash machine worked great. Employees have lack of pride.. didn't even bother to wipe cup holder or floor mats .As a teen I work like close to 4 years at halmart Carwash in Baytown Texas and every car you had to clean windows inside and out , wipe down everything,and wipe down the exterior .. put it's mostly the employees in the front .. they need to put a little more effort.. then i would of leave a four star read more

The guy that detailed my car went above and beyond to do an amazing job. I wanted to tip him for his amazing work...but the older lady about 50ish that was working the front desk eating m&ms at 8:38 in the morning informed me that she didn't have change as she continued to chomp on her peanut m&ms. She also wasn't very friendly when i paid for my car to be detailed, she seemed like she was going through the motions of life...My guess is she was just hungry and angry at life....i feel bad not tipping the gentlemen that worked hard on my car...i hope the manger knows the type of women he has working the counter, for being inside a warm desk that has a.c. in Texas you think you would be happy to have an easy job...unlike the guy outside working hard on my car...i will not be returning unless that old lady is replaced with a robot or someone who is grateful for having a job.... read more

I went there on 02/17/2018 they ran my car through twice it still wasn't clean . I went back inside and asked for a refund. While I was getting a refund another customer was getting his truck ran back a second time also and he canceled his package deal he had just purchased. My vehicle is black so it has to be done right . I will never go to Mister Carwash on Uvalde ever again the workers playing and horsing around . I will tell everyone I know about this. read more

If I could I would give this place 0 stars. The first time I went my car was left still dirty. Today I went in paid the the $33 wash that the worker recommended she explained how it comes with all these great things and how they clean the inside of your car. One thing I wanted clarification was about the tires. She told me they they finish the tires by hand once the car comes out the wash. Well for one the tires are still dirty. My back seat and trunk still has dirt and wasn't vacuumed at all. As I'm looking at the car to inspect it the worker is behind me saying it's ready it's ready. The workers have no customer service skills at all and are rude. I came hoping for a different outcome but it's just the same situation that already has happened once before. I leave with a dirty car disappointed and threw my money away. Will not be coming back to this car wash and will definitely not recommend it to anyone. read more

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This car wash place rocks! The staff is kind, and the prices are good. They always do a good job and they offer free popcorn for their customers. I've had them fill my tank up for me aswell. So I was able to kill 2 birds with one stone on a day that I was rushing.This is by far my favorite car wash to go to. read more

I purchased a one have one hundred dollar card years ago, only used for a couple of times for 10 dollar each, but when I tried to use it again, they told me no money there, also no record of it at all. Ask me for receipt, which is many years ago. I told them could not find receipt, the real card can prove it. The problem is how much money left, not whether I have bought the card or not. The manager then threaten me to call the cops. Do not buy any card there, this is like a thief. read more

Pretty good car wash place. Just got the unlimited cars wash for 30 bucks. It come with armor all tires and wax. Beats me washing my truck in this heat. Unlimited car washes can't beat that. read more

I don't know how their service is but they do not ha w oil change here. Maybe an update would be nice.

So last review I pretty much put this place on blast but I came back with a different person and a little bit of an earlier time and all my needs were met promptly. You get a free little aroma thing when you go for shampoo which is very nice honestly and the person giving me my ticket was very kind although the person inside could use some manners as well as the young lady from before. Overall I'd say today was an above average experience....can be hit or miss with the customer service. read more