I rarely leave negative reviews, but this experience deserves to be shared. My vehicle was damaged while at this car wash, and I expected the staff and management to take the situation seriously. Instead, I felt ignored from the moment the incident happened. The employee on duty did not properly assist me or show concern, and I was even refused a refund for the service. I documented the damage, sent an email to management with photos, and have still not received a response. It's disappointing to see such a lack of professionalism and customer service. Accidents can happen, but how a business responds is what matters. Unfortunately, my experience has been one of poor communication, no accountability, and no effort to resolve the issue. I hope management steps up and treats future customers with more respect than I was shown. read more

Because why are they closed at 7:30 pm when it says they are open until 8pm. Like why am I paying for a service if can't even get on the times they are supposed to be open... read more

I am monthly with 2 vehicles, doing car wash today I have to washes twice and asking the the gentlemen name Devone there to bigs spray my windshield not one but twice he refused to do it... why??? I paid money for both cars every months. Should take my business somewhere else. read more

Canceled my membership on the app and continued to get charged, was then told they don't do refunds.

Jennifer is great!! Really patient and informative. It would be great if Mister offered a family plan for washes! read more

The customer service was fantastic, equipment looked new and clean. What I didn't like was the water stains that developed. It seems the spot free water(lol) dried too fast and left stains. Just wasn't a great job. There was residue on the windows aswell, I had to go through the whole car to get it clean. I've never had this issue at other car wash places even at touchless places that don't have all the scrubbers and rubber strips. read more

Not worth the price for the quality and my friends car had some scratches after going through the car wash

Car wash will scratch your paint. Went on Tuesday and got multiple scratches on my driver side door. read more

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The Vacuums lack suction and some stalls are missing a vacuum completely.. very disappointing for someone who is paying a monthly subscription read more

1. I'm giving this review after being a longtime member. 2. I went to Bliss one time and OMG why didnt I know about this spot?! Definitely a great first impression and much better outcome. They've gained a new customer I'm disappointed in myself for not going to them sooner. However, I did say I was a long time member of mister and that was even before Bliss was down the street. Now, about this mister car wash. Its a car wash, gets the general job done and leaves you with water spots but its affordable for an all you can wash price, right? Well of course it's all good until it's not. If anyone is considering a class action lawsuit, I am in!! So I canceled memberships of 5 cars. I noticed minor scratches but couldn't confirm that they came from the car wash. However, I did exoerience some major damage to one of my vehicles and their customer service was the worst ever! I filed a claim. They gave me the run around. I can give the names of four managers as well as the regional manager. They will avoid accountability at all costs! I was more upset about the way they handled the situation than I was the damage to the vehicle. Beware of their signage. You can total your car in there and they will claim it was like that before you drove in. GO TO BLISS!! read more

I would like to see multiple car and family plans. It is way too expensive to have individual plans in a family. Please do family plans or multiple cars per family prices. Thank you. read more

A locals favorite stop for a car wash and vacuum. Monthly car was deals. Attendants were present and helpful for customers entering. Pretty packed at the time we went cars were waiting for spaces to open up. The thorough wash had lots of suds and brushes. Vacuum area only has one vacuum for both sides to share so not as efficient as other vacuum stations I've seen. But overall not too bad good value for a wash if your car doesn't require a touch-less wash. read more

Mister Car Wash - Car Wash Near Me - Palmdale, California

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Horrible! This place ripped out my bumper,stay away! trash car wash! I refuse to give this place any more business

I went to this car wash for the first time a couple weeks ago. The price was a little steep but I paid for the best wash available. I have a 1998 Mercedes e300. Nothing special. Although I have some nice maybach monoblock aluminum wheels. I recently had these wheels restored. They were absolutely perfect. I know it's my fault for taking my car through this car wash but I had no idea they had the wheel destroyer 2000 at the end. I was a little nervous having my wheels in the track taking me through the wash but that was nothing compared to seeing this brush device come into sight at the end of the wash. It literally scratched the shit out of my wheels. When I was released out of the end of the wash I went back around to talk to the attendant. I don't know why he let me go through looking at my car. Regardless. He took a report of the incident. I received a call a couple weeks later from a rep at the wash. Through his findings he told me they were not responsible for the damage. He didn't offer anything, nothing to try and smooth it over. Nothing. Just a straight denial of my claim. Like I made it up. I was beside myself. He said things like the scratches were inconsistent with what there car wash would do. You can literally see the brush marks on my wheels at the exact same height. Clearly produced by a machine brush. The attendant should have said something to me like. Hey I'll turn off the wheel destroyer 2000 or something. Denying any responsibility is insane. I will never go to this wash in any of my cars again. If they can blatantly disregard all evidence and responsibility to damage to my car. I couldn't imaging if something serious happened. Bliss car wash is better anyways. read more

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I would not recommend washing your car here. This place is going to fuck up your car somehow someway whether it's the paint something on the body your mirror or scratching it don't go here. Trust me don't go here. read more

I am very satisfied with the Palmdale Mister Car Wash. The employees are always nice to me. I highly recommend this car wash.

This car wash is the worst car wash you can possibly wash your car at I cancelled my membership there because every time I would go either I end up with a dent or a new scratch from there brushes they try to tell me it's not there brushes but clearly it is looking at the reviews on here and on google this place lies to cover up there asses from getting a damage clam because the more clams they get the managers get in trouble so they deny everyone's clam so they don't have to fix it I would not recommend washing here read more

Paid for the most expensive wash, the water or brushes didn't even touch the back of my SUV. Also, the drying cycle is horrible, I have water spots & water streaks. I guess this is not a great place for large vehicles. read more

Mister Car Wash - Back of my SUV after the wash - Car Wash Near Me - Palmdale, California

Why have a dirty car when you can have unlimited washes, great service you get your moneys worth, great prices.

This review is for the wash and vacuums. The young man up front greeted me with a smile and was great. Explained the difference in washes. I went with the titanium. Well there is still bird poop on my windshield and the vacuums had no suction power. I asked cars to my left and right if their vacuums had suction and they had very little. For $26, I at least was hoping for a decent vacuum. read more

Mister Car Wash - Car Wash Near Me - Palmdale, California

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It used to be a great car wash, but now they removed half the vacuums so I go through the car wash and want to vacuum afterwards and I cannot because they are obviously all filled. It's ridiculous. They raised the prices and I'm only getting half the service because I don't get to vacuum unless I wanna wait and fight with other cars. Also I'm probably gonna cancel because the car wash was kind of aggressive and breaking my side mirrors. Something I could overlook if I am able to actually complete the other part of the wash and vacuum my car out. Definitely not worth it anymore. read more

I was so amazed by Ruben's knowledge of the different packages. Great customer service

I'm 8/13/23 I went to Mister car wash to wash my Suburban. I asked the lady at the checkin to please have them hold the brushes from no contact with the truck (from finding out they had this service that's the reason why I started going there). When I went in the car wash all the brushes came down and I thought to myself, oh heck no this was not supposed to happen. I hoped that there wouldn't be any scratches as this happens often with these types of car washes when the brushes come down. Upon drying my vehicle I noticed on both sides of the vehicle there are scratches. I spoke with the manager and she filed a claim. Today, I received a call from Dillon who is the assistant manager at the Palmdale location. Dillon proceeds to claim that they have been trying to reach me which I already knew that was a lie. I have yet to receive a voicemail, text or email before today's phone call. Dillon explains upon reviewing the video there's no cause of damage from their brushes because it was retracted and the only thing that touched my car was foam Brushes. First of all those foams brushes scratched my car. I should've checked the reviews first before ever stepping foot in a Mister car wash. The worse place ever to take your vehicle to. Never again! Do not go to this place unless you want scratches on your vehicle! If you file a claim they will come at you with BS! read more

They closed off 50 mins before closing, I would understand them closing 30 mins earlier to accommodate cleaning everything up.

The vacuums barely have suction. I complained about the vacuums lying on the ground. One was broken and lying on the ground. They said they'd send someone out to look. Nobody came. I think just walking down the line and hanging them back up might improve suction. The washing part of the wash was fine. I'm just disappointed with the drying area and vacuums compared to other Mister Car Wash locations. read more

Drive thru drive tram malfunctioned causing cars to sandwich and damaged the front and back bumpers of 3 cars. What was really bad about this was the management tried to gaslight the customers even after the video footage clearly showed the machine was malfunctioning and the tires going off the rails. They refused to take any accountability for the damage and we were told to take it up with our insurance carriers. I will not be going back there. read more

Place is a disappointment. It is definitely not the same. They are very rude. Just a simple hello back would be nice if I'm using your establishment. So many things wrong. Prices have gone up and service and curtousy has gone down. Told them the brushes didn't even touch the passenger side. They said nothing they can do about it. If you want your day ruined, go there. read more

Just moved to the area and was in need of a wash. This place happened to be right next to the gym that I was scoping out and it looks like Dapper Dans. The staff were friendly and helpful with the different options. My review is a negative one simply due to the fact that their machine put a massive dent in my front bumper (as shown in the pictures). Use this place at your own discretion, they can just say you brought it in like that. read more

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They just raised the price and they removed many of the vacuums. Why? They should have a sign on what is the status of that. I'm really thinking of canceling membership and going somewhere else. Will start to shop around. read more

Beware to all Mister car wSh will damage your vehicle and not due right and repair the damaged done to your vehicle. I have a brand new 2022 2500 HD and the machines have damaged my Truck it was only 1 week that I have owned it. So now I am going to now take legal action because businesses like this don't care even to about thier customers and I will never be going back thier again. read more

Mister Car Wash - Beware due not use this car wash they will damaged your vehicle and not due right by making it right. - Car Wash Near Me - Palmdale, California

Perfect example of you, Get what you pay for... Had minor damage but spoke to the Manager and she had a very bad attitude. May need some more training in customer service. I canceled my subscription right there and then. Not worth the headache... read more

Mister Car Wash - License plate. - Car Wash Near Me - Palmdale, California

The girl that helped us get the right car wash for our needs was very sweet and helpful. The car wash did a pretty good job of cleaning the truck but what frustrates us is they've taken 50% of the vacuums. The main reasons we come here so we can do it all vacuum and wash our car, it just doesn't make sense to pay $10 for a car wash and no vacuum. read more

The wash seems a lot more expensive than other places in the area, the wash (especially the drying) seems very half assed. The fact that the machine where you select what wash you want asks if you want to tip is almost as comical as the people that fell for the Covid hoax. And I'm pretty sure the machine bent my front license plate, which isn't a big deal and I just bent it back in place...but I was confused why my license plate was bent and then I came on yelp and someone else posted a picture of their license plate bent due to going through this car wash. Bliss car wash down the street is far better and less expensive. read more

This is the type of blade they use to remove the sticker and residue from the windshield. As you can see from the picture the blade is broken. The manager who's name is Karen and was removing the tag, was told to not make any scratches before starting. She is very rude. While in the process of getting it removed, the blade was skidding around creating the damage. This car wash has the money to be able to provide new blades, yet this is what their employees go around using. For other customers who plan on getting the sticker or anything like sap removed be extremely cautious with what they are using on your vehicle. They have no regards for your property. These employees need a lot of training. read more

Mister Car Wash - Car Wash Near Me - Palmdale, California

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I went in for a car wash and their machine broke my side mirror. Of course they said they investigated their equipment and found out that there was nothing wrong with the equipment they practically Told me my mirror was broken before I went in, Stay away from this place. read more

I wanted to pay in cash. No, cannot do. What business does not except CASH. So I used a credit card. The brushes seem to be very rough on the car. They slammed by side mirrors one way and then the other. The vacuum's very so so. I will not be back to them. read more

Vinnie in Palmdale was very helpful and friendly. He recommended the wrap for my Camaro which no one has recommended before and was very pleased with the outcome. thanks read more

If I could rate at zero (0), I would. Mister is deplorable and the people they hire are off the street and lack professionalism and common etiquette skills set. Most are entitled kids and hence, I cancelled membership for five (5) cars from two (2) different states Don't waste your time or $$$ at the establishment. Follow up to 9/26/2023 from Mister Car wash: No, thank you. Clearly you have a huge problem given your Palmdale store has a two (2) star rating with approx 90% of the ratings below two (2) stars. Relative to giving "lip service" to all the folks that provide negative feedback, Mister should focus on providing value added customer service. In addition, hiring inept and incompetent employees off the street will put you out of business. read more

Staff is very friendly and kind. Highly recommended this car wash. Great way to start my mornings. read more

It's been 18 days now since we filed a claim with Mister Car Wash for scratching our vehicle and to this day we have not received a call to get it fixed. Very disappointing that this company has the worst customer service. The mananger Chanel Simpson 661-225-9712 should have contacted us directly within a couple of days as we were told. The company replied to my review and provided a number 866-254-3229 to file another claim however their service is just as bad. I tried calling 5 times now and each time their hold time is over 1 hour long. I can't believe that their are that many people calling to file a claim every day. Is there just 1 person taking all the calls? Horrible experience. read more

Mister Car Wash - Scratches - Car Wash Near Me - Palmdale, California

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