Traveled from Indiana to Arlington Texas for a Cowboys game last fall. While there I purchased a throwback Deion Sanders jersey from the 90s Cowboys teams to join my collection in the closet. Over the remainder of the season, I wore the jersey twice, washed on gentle and hung to dry. Upon attempting to wear at the third time, I noticed that small areas of the stripes in numbers was peeling loose. I contacted the company who told me they could do nothing for me and told me to contact the store that I purchased it from, who asked me to come in, except it's 1000 miles away, and they said they would have their manager or a company representative get back with me, no one ever did. This was a $300 jersey. I've had better quality from eight dollar Walmart shirts. After third washing, stripes were 75% un-adhered. I will not purchase from this company again and I would highly recommend you think twice. Absolute rip off. read more

They sent me the wrong jersey. i had to pay for the return postage and I am still waiting airing after a month for my return credit. Would not recommend or buy from them ever again. might have to dispute the charge with my credit card company. read more

If I could give negative stars I would- I've been currently trying to return a pair of shorts from here that I ordered online FOR almost a month- no contact back from customer service or any sort of email. I finally gave in and drove to the Philadelphia location to try and sort this out. They were zero help- in fact it was a waste of my time because they said they. Old even look up my online order and I'm unable to return or exchange because the item doesn't even scan. How is that possible. I will never order from this place again. Do better read more

Worst customer service on the planet. Don't bother calling Philly location for your online order . THEY DONT KNOW SHIT . and will just lead to an awkward dumbass conversation. DO NOT SUPPORT THIS BUSINESS. Especially don't support their online business. Nobody answers email for over a month. And the phone is always down even during the 2 hour window that they tell you to call. The only way you will get a response from these people is to spam their social media but they'll just block you . Multi million sports brand . This is absolutely the worst customer service on the planet 12/17 and you're just now refunding me ? Unacceptable. You have to pay for the shipping back . There are no rules posted on the returns tab . Just an email message to people that literally don't answer for over a month . I had to figure it all out myself on how to return. read more

Mitchell & Ness - Trash & ass doing what they do best. - Sports Wear Near Me - Philadelphia, Pennsylvania

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Ridiculously rude staff. Go to other stores nearby. It's a nice looking store with some good products which are completely under stocked. Definitely a waste though. It's overpriced and the staff is not friendly or helpful. I highly suggest you order whatever you're looking for online instead. If you're looking for Philadelphia sports team stuff there are two other stores very close by. read more

This is the quality of product that Mitchell & Ness distributes to Fanatics. Neither Fanatics nor Mitchell & Ness care about this. I paid $130.00 for this FOUR Weeks ago and washed it inside out on delicate Once! Neither company will replace this, saying the OTHER party is responsible. FRAUDS! DO NOT BUY MITCHELL & NESS GARBAGE!!! read more

Mitchell & Ness - Sports Wear Near Me - Philadelphia, Pennsylvania

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THE WORST RETURN POLICY EVER!!!! I purchased $1400 dollars worth of merchandise and none of it fit. Ok so I will return it right? WRONG! there is no cust ser number so you have to email them it takes them 8 business days to response with RA number but you are responible for shipping well USPS and UPS want well over $100 dollars to ship back. So i decided to call the store because Philly is a 2+ hour drive for me and the manger who refused to get on the phone said I could not return in store and no has responed to my follow up email so I have no choice SMH NEVER AGAIN!!!! read more

I wish I looked at Mitchell & Ness's reviews before I spent $300 on a Ted Williams throwback jersey. It was advertised as 100% wool. And most of my clothing is wool. Merino wool shirts and underwear. Wool pants. Wool socks. I like wool. It breathes in the summer and insulates in the winter. And it lasts longer than cotton if you take care of it properly. But after I spent $300 what arrived didn't quite feel right. It felt like a very low-grade wool. But I overlooked that in my excitement that I finally pulled the trigger on this very expensive shirt and that it fit. I took the tags off and hung it in my closet. A few days later I was going to take it to the dry cleaner and I read the care instructions. Then I noticed it WASN'T 100% Wool. It was only 55% Wool, and 35% POLYESTER and 10% VISCOSE. So Mitchell & Ness FALSELY ADVERTISED a garment as being 100% Wool when it was barely just over half wool, and almost HALF WOVEN GASOLINE. I despise polyester. It is a product made from petroleum. It literally melts into peoples' skin when exposed to flame. It doesn't breathe so it smells like ass when it's worn in the heat. Whereas wool is naturally antimicrobial, polyester is like wearing a petri dish. So I emailed Mitchell & Ness and received a prompt apology. And Jerry said they updated the website with the correct information. But Jerry ignored what I said about making me whole. I said I would take an immediate refund of 45% of my $300 because I paid for 100% wool and only received 55% wool. Or they could immediately refund the entire amount including taxes and shipping as well as send a prepaid package for me to return it Jerry instead only sent a link to for their normal return process. I wrote back to Jerry saying the normal return process was an inconvenience that I wasn't going to go through and that the tags were gone. I explained how that this wasn't a normal return because THEY FALSELY ADVERTISED their product and they shouldn't hold me to some standard when they didn't even follow the law. And I reminded him that fixing their website was a LEGAL OBLIGATION that they had so that doesn't count as making things right with their customer. I let them know if they didn't immediately do what I requested in the first email I'd leave a negative review. And I'd let Red Sox Nation and baseball fans know that instead of dealing with a company that lies about their products and uses low quality fabrics that they should go on MLB.com and purchase a Nike jersey that can be customized for half the price. Like a Red Sox jersey that has a #9 on the back. If I'm going to be stuck wearing something made out of polyester I'd rather it be a better brand who's upfront about it being polyester and at half of the price. And right before I wrote this review I saw that Mitchell & Ness are now owned by Fanatics. So in addition to NEVER purchasing another Bitchell & Mess product, I'll never purchase anything again from Fanatics. read more

Ordered a Dodger Jersey--Their sizings are way off..Way to small...It's taking me 2 months to return...I finally returned it and they wont give my money back read more

I have been a Mitchell and Ness Jersey collector for a number of years, but no longer. A little while back I was gifted an Allen Iverson Gold jersey for my birthday by my aunt who passed away from breast cancer a few months ago. I loved it, however when I went to clean it for the first time, following the instructions on the label. AND THIS IS WHAT HAPPENED!!!! I go to the store to exchange my product for a similar one and I'm immediately greeted with hostility! I tell the cashier my situation and that I don't have a receipt because it was a gift and she says there's nothing that can be done because the jersey is no longer in stock. DESPITE THE CLEAR DEFECT IN THE JERSEY! On top of that, the fat old security guard UNBUTTONS HIS GUN HOLSTER AS IF IM TRYING TO ROB THE PLACE!!! All I wanted to do was exchange a jersey an I was treated like a criminal! Mitchell & Ness used to be a place of high quality jerseys and excellent customer service. Now it's turned into a store of rude customer service and CHEAP CHINESE JERSEYS!! if you want to buy the best jerseys, I suggest going elsewhere, because the only thing that this store cares about is your money. And if you want to get a better jersey I suggest going to Alibaba, same quality at a fraction of the price. read more

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I've been getting Mitchell and Ness apparel and accessories for quite some time now, best authentic gear and throwbacks you can ask for. Money well worth it. But here are the draw backs. The sales associates were so incredibly rude and for a lack of better words a down right disgrace to be the face of the company in that location. I understand the job might not pay extremely high but you are not outside facing the elements doing manual labor or putting your life on the line. needless to say you might not love what you do but at least put a little pride into it because the company is on your back and you are representative. The only thing that has saved my business from going elsewhere was actually the security team. These guys were more warm and inviting not to mention friendly overall then your sales team. I much rather continue my business online rather then deal with theses associates ever again. Mind you I never purchased anything online before. TL/DR Great product. Terrible sales associates. read more

Mitchell & Ness - Astros throwback. Nolan Ryan. - Sports Wear Near Me - Philadelphia, Pennsylvania

So I ordered a Larry Bird Jersey from M&N and it arrived burned and torn. So I dm'd M&N explaining my dissatisfaction & whoever manages the Flagship store account was unapologetic and disrespectful. They didn't 1) apologize for this situation-regardless if they handle returns or not. 2) they went in the rant about "profane comments" when all I said was "y'all gotta get y'all shit together" if they knew me - that was child's play. 3) they turned around and blocked me when I told them they had poor customer service. The last time I ordered something from them I spoke with "the director" (the person who manages the person that runs the flagship Instagram account) said they were working on accepting exchanges in store bc if the stupid long process of returns. Furthermore, I will never support M&N again & you shouldn't either - they clearly don't care about the customers that spend their hard earned money to keep them in business. When I DM'd them about the issue they went back and forth with me about it not being their problem and didn't even apologize for the inconvenience - & then they blocked me. read more

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terrible customer service!!! tracking does not work!! the phone number on their site only goes to a recording, stating that they don't take phone calls!!! emails are not even received for 3-5 days!!! i will never order from this site again!!!!! zero stars!!! read more

I ordered two jerseys last November and when they shipped them out, the jerseys were never received. Mitchell and Ness got my money and the UPS claim money for the lost package and have not responded to any of my emails. They do not list a phone number for customer service. I used to love this company and now I just want my money back. Not only did they take my money, they stole the claim money and were unjustly enriched. They have such horrible customer service and will lose customers. read more

A Philly staple for all things related to sports memorabilia. The real gems are the throwback fits and limited edition colorways.

Ordered a jersey and it arrived damaged. I submitted an exchange request and corresponded with someone twice. They asked for the order number, I provided it. They asked for pictures of the damage, I provided those. Now nearly a month later no one will respond to my emails. I've continued to email them but I've been completed ghosted. This once reputable company is now stealing money. Please don't waste your time or money shopping here. read more

Horrible customer service. Website provided dates for holiday delivery. Paid expedited shipping ($25) and ordered before the deadline posted on their site. Haven't received anything - no shipping notification. You can't call - they aren't taking phone calls "during the holidays" - convenient huh? You can email, but they're "busy" so it'll be 3-5 business days before you get a response. Save yourself the headache and your money. Shop elsewhere. read more

Ordered a shirt 5 days ago and paid $25 for 2 day shipping for an event today. I have yet to receive a shipping email so I won't get the shirt in time. I received one answer to my inquiry stating the shirt should ship the day after I ordered it. It's now been 5 days and I've inquired two more times and have not received any response. I'm not confident I'll get my shirt at all. They are borderline fraudulent. read more

First and last time with Mitchell and Ness. Purchased shorts from the website. Paid for item and $10 extra for shipping. Money was taking out of my account. Received emails product is on its way. Product gets to my city and Mitchell and Ness has it sent back to them. Never have I purchased an item and the company wants it back. No explanation no returned email nothing. This illegal to take customer money and not send product and not reach out to offer a refund. Look at this lie: sender moved we are sending our product back. Please Don't shop here. There is no respect for your money or you. Customer service is everything and Mitchell and Ness is trash at having one. Please Do not shop or you will go through this read more

Mitchell & Ness - Recites - Sports Wear Near Me - Philadelphia, Pennsylvania

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The worst customer service!!! They initially sent the wrong hat, and since there is no option to contact, I've been sending emails for 3 weeks. Each email response takes at least 3 days to get a response from someone and the issue still hasn't been resolved. I got a gift card from someone so I had to use it, but will neverrrr be ordering from this place again. read more

The customer service here is horrible. You can't reach anyone by phone. They do not respond to emails and if you make a purchase will not ship. stay away from this company. read more

They don't respond after accepting orders they will never fill. And you can't call them or get through to them any way besides email which they do not answer. If they are always out of stock why do they take the order and wait a month and a half to tell you? Do not bother. read more

Ordered a retro eagles sweatshirt. Item is crap. Iron on decal, size is too small, charged me $82 with shipping. They wont pay to have it shipped back. Their customer service ignored me until i filed a complaint with PAYPAL, spent $20 in shipping for an item that I AM NOT KEEPING. Worst customer service ever. DO not but online from these clowns. read more

I will never do business with this company again! I placed an order 14 days ago and when I did, their website said I would have it in about one week. Not only have I not received it, the phone number that my confirmation email gave is not being serviced and is not taking messages. Several of my emails have not been answered. When I tried tracking my package through their website, I was notified it would take 24 hours for a response. The only information I have been given is that it hasn't even shipped yet. However, I went on their website two days ago as if I was going to place the order again and it indicated I would receive it two days. They aren't open on the weekends, still no indication it has been shipped and now it will not arrive by Christmas or anytime close to the holiday. They are unresponsive, unreliable and not worth my time after this one purchase....if I ever receive it!!! read more

Ordered jersey for Christmas 4 weeks prior and still haven't received item. Tried to call but no phone service. Not appropriate customer service. read more

I'm a big 90s and throwback fan so I had to drop by the official Mitchell and ness store when I was in town. Positives: large display of jerseys, jackets, caps, clothing from all sports and teams. I was definitely impressed by the inventory because there is nowhere else in the world where you can find this at a store. Staff were nice and seemed helpful. There were some sale items but no screaming must buys. If you are a jersey and throwback fan, you need to stop by this store to take a look. Buying something is another story with pricing, as expected, high like the website. read more

Mitchell & Ness - Entrance - Sports Wear Near Me - Philadelphia, Pennsylvania

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Received my jersey with a stain on it and the numbers falling off! There is no number to call to talk to someone!

BUYER BEWARE. Their return process is slow, I haven't gotten my refund for weeks, and they have zero customer service. Stay far, far away.

One of the worst companies I've ever done business with. There is ZERO customer service. The phone number that is included in your order confirmation doesn't work. Emails go unanswered. Messages on their website go unanswered. Messages to their social media handles go unanswered (but they are active enough to block you if you comment on them publicly). I truly cannot understand how a seller can completely ignore every single correspondence from their customers. read more

Their service is shit. I ordered a jersey and its a size small so I need to return and exchange for a larger size, however they do not have a phone number to call and dont respond to emails. It has been over two weeks and no response. Their website shows that no returns can happen after 30 days. How do you expect us to return anything when they need to send you a code from a website that you dont send. Would not recommend purchasing here. read more

You're taking your chances ordering from Mitchell & Ness. Don't expect any Customer Service help. The first issue wasn't their fault. UPS lost the package I was expecting and I had to request an investigation and they deemed it lost and sent that information to Mitchell & Ness. This next part is their failure. I cannot reach anyone, they aren't taking any phone calls or messages. You can only email. I submitted the email on 12/12/22, got a message back on 12/14/22 from Jerry asking for the same information I already provided, and then crickets. Nothing. I have emailed them several times now and don't even get the courtesy of an email back saying they were working on it. In order to get the gift on time I had to pay AGAIN for the item, the color I originally ordered was sold out so I had to go with a different one. I paid for two day shipping to get it here in time. Worst part is when I ordered the first one it was during cyber Monday and I was a first time buyer so I got the original jersey for almost half of what I had to pay for the second one. So basically I am now out almost $200. I ordered from them because they seemed to have a good reputation for authentic jerseys but I would have been better off taking my chances with Amazon. At least I would have gotten a response and a resolution. read more

Very slow company as far as shipping, response time, and do not have to return something as they go ghost for a very long time. Still waiting on my refund some 2 weeks later. Never again! read more

Never sent merchandise- fraudulent business practices. No real customer service support and no response to my inquiries about my purchase. They are con artists who should be shut down. read more

DO NOT ORDER FROM HERE!!!!! you have been warned. They do not have a phone number for customer service and you can only reach customer service by email; however there is only one CSR - Jerry and he will only email boilerplate responses, nothing that will actually help your case. I placed an order on 07/11 asked for a refund on 07/20 and my card was charged fully on 07/31. No one replied to my emails asking for a refund and the shipping info that was provided has come back as invalid!!! I tried looking up their Twitter account but to no surprise the DM option is not available. I've filed a case with the BBB but they haven't responded. read more

Long term supporter of the brick and mortar store and their website. Had such a horrible customer service experience today will not be supporting them any longer. Purchased a jersey on 7/28. Was too small so went to store on 8/28 for return or exchange. Rep I dealt with simply said it was beyond thirty days and didn't offer an exchange, credit or any other alternative other than me keeping Jersey and/or selling it. This is how they treat a customer who has supported the brand for two decades. I will no longer spend my hard earned dollars with them 19nine sells college merch at a much better price point and they know how to treat their customers with respect. read more

Seems nothing has changed with reviews from 9 years ago. Ordered a hat over a month ago. Never received it. UPS claim referred me back to Mitchell & Ness. Reached out to their support and it's as awful as everyone says. Opened a support ticket with M&N. Got a single response 6 days later asking me to explain my issue (already did that in the original ticket but whatever) and ever since then.....silence. Coming up on 2 weeks since that correspondence. Either give me my money back or send my hat. read more

Never has an issue with them until this year. UPS stole my package. I reported it and started a claim. They said I had to contact Mitchell and Ness. I contacted them a total of 8 times so far and they are not responding to emails. At thos point, there should be a lawsuit as I see many others have the same issue with them. The guy Jerry who responds to emails will ask for your info and when you provide it, he doesn't follow up. I literally just want my money back read more

I received a jersey dress today, which smells like moth balls & burnt rubber. I washed it thinking the smell would go away & it did not!!! I paid too much to have that permanent smell in the clothing. I WOULD NOT RECOMMEND BUYING A JERSEY DRESS WITH THIS COMPANY. Wherever the clothing is made or material used has a really bad odor. I'm pissed read more

Awesome brought a Ricky Henderson Jersey love the fit & style delivery and price was great!!!

I will never deal with them ever again!!! I order two things from them and never receive the item! Going back n forth with them online is the worst customer service!!..please don't make the same mistake I made dealing with them.. now I'm out 276$!!!!!...calling customer service phone number is robotic, tell you to contact them by email... email system is a joke!! Never have I been so upset about the whole ordeal!! I will tell everyone to never deal with them..lost a loyal customer read more