Concept Motors is great! I've worked with Jeremy on 2 back to back Honda Odyssey purchases and have…read morehad an amazing experience both times! Above and beyond customer service and I've been completely satisfied with both vans! Thanks again Jeremy / Concept team for a great deal, vehicle, and experience! My sister-in-law also got here's there and has loved her van as well! She also told me how great the service was.

Awesome! Great experience! Professional and honest! If you are looking for a used car, go…read morestraight here! I will start by saying that I am usually very wary of used car salesmen. It takes a lot for someone to impress me enough to take my time to write a review like this. However, Concept Motors is definitely deserving of this. I am very happy with the interaction I had. Jeremy at Concept Motors conducts business with a high amount of professionalism and integrity. He genuinely cares about helping people find a car that is safe and reliable, but also affordable. When I came to Concept Motors looking at cars Jeremy was very honest and straight with me. He did not withhold any information about the cars. He made sure i knew both the GOOD and the BAD with each vehicle that i was interested in. This helped me make a very informed decision. Once I found a vehicle and we made a deal, Jeremy went the extra mile to make sure I was happy. He made sure that the car was in the best possible condition he could before I took the car. Great customer service is becoming a rarity in today's world. This is especially true in used car sales. Concept Motors is a place intentionally trying to build their business with great customer service and integrity. These guys are people that you want to do business with. I spent a lot of time visiting other small used car places in the West MI area,. Next time I need a car, I'll be heading directly to concept motors first.

Bought a Ford Escape from them. Our mechanic said the transmission oil was dark needed changing…read more There was an issue with left and right trailing arms were bad. They did want to fix any of the issues. We had to twist their arm just to drop the price three hundred bucks. When there repairs to make things right of $860.95. They acted like we were trying to rob them. We bought the Escape they did not even fill the gas tank with gas. I drove Escape just a mile down the road and the gas light came on after telling there was gas in the car. Two weeks later before I had an appointment to fix all the issues the Ford Escape would not move by stop sign. I had all I could do to get it gear to move the car to a parking lot. I got towed to the mechanic and got bad news the transmission is burned out. It will cost anywhere from three thousand to four thousand to fix the transmission. Tried reach to them if they could work something out. Chip said read the paperwork you sign. It sold as is. You bought it you own it. I can't believe these great reviews this can't be the same guy. He must of paid the people to give him such great reviews. I would not buy a pig from this guy.

Chip was definitely our favorite salesperson we dealt with in our search for a used vehicle…read more Informative but not at all pushy, he continued to be very helpful after the sale and walking us through connecting our phone to the Bluetooth in our new (used) Subaru. They seem to specialize in all wheel drive vehicles here. We were super bummed that they'd already sold the 2010 Beamer with the heated steering wheel and only 50,000 miles on it.

Would not recommend. We bought a used truck from m them. Took it in to have some repairs done. They…read moredid EVERYTHING but what we brought it in for as they miraculously "found" a ton of things that had to be done ($8,000+!). Got it home and within 2 hrs noticed that the hat we took it in for was not fixed or even addressed. Called them back... had to RESCHEDULE and ended up having flames shooting out of our cylinder which they said would have caught the truck on fire!! Charged us more. Additionally, it took 3 days longer as they don't have near enough techs hired for what they schedule for. Avoid.

ATTEMPTED THEFT OF SERVICES - DECEPTIVE PRACTICES…read more........ DON'T TRUST BARBER FORD TO PERFORM ANY REPAIRS TO YOUR VEHICLE!!!!! PLEASE READ Barber Ford should be criminally charged for their attempt to take my money for a service that was 100% NOT needed! STORY: My nephew checked the brakes on my 2022 Ford Explorer to determine if they needed to be replaced because I heard squeaking. He removed the front tires, checked the brake and rotors and determined the front brakes were fine, and placed both front tires back on. My nephew only removed the rear tires and never touched the brakes, simply looked at them and put the rear tires back on. When I started the engine all the bells and whistles went off advising me there was brake issues and that i needed to get my vehicle to the dealer for service. I went to Barber Ford, where I also purchased my vehicle, and spoke with service representative Annette Rose. I explained to Rose what occurred and I asked Rose if there was a way to simply reset the system to silence all the notifications repeatedly going off. I advised Rose that there should be nothing wrong with the emergency parking brakes, because the emergency parking brakes were never touched. Rose advised me that there was nothing she could do to reset the system that I would need to make an appointment to have the vehicle hooked up and diagnosed what the problem was When I asked Rose what that would cost me, Rose advised me $180.00. Reluctantly I scheduled an appointment to have the system diagnosed On November 01, 2024. On November 01, 2024, I went to Barber Ford and met with Annette Rose, who again advised me it would cost $180 for the diagnostic, literally plugging in the machine to print what is "wrong" with the system. Rose came to me and advised me that both the rear emergency brake actuators needed to be replaced. I asked how could the rear emergency brake actuators be bad, the Ford only had like 41,000 miles and no one ever touched the rear brakes at all. When I asked Rose what the cost of the repair would be, Rose responded that the repair cost was $1037.38. I advised her no thank you that I would get a second opinion. When I went to pay the bill, Barber Ford attempted to change me $235.21. I advised Rose that she quoted me $180.00 not $235.21 and I asked Rose what the extra money was for, and Rose responded taxes. I advised her tax on $180.00 at 6% is not $55.21, and I did not agree to pay more then the $180.00. Rose adjusted the price back to $180.00 and I paid the bill and left, fuming!! I took my Ford Explorer to Muffler Man located in Holland, because Muffler Man has always treated me fairly, with respect and I could trust Muffler Man to do a good job without taking advantage of me. Yes, I know, I should have just taken the Ford to Muffler Man in the first place. I explained to the Muffler Man technician what had occurred with the checking of the brakes by my nephew, with all the notifications on the dash, and what had transpired at Barber Ford. The Muffler Man technician, advised me that I should not be having a problem with the emergency parking brake actuators on a 2022 Ford Explorer with only 41,000 miles on it. The technician looked at my Ford Explorer, and within a few minutes came back and said your all done. I asked him if he replaced the accusatory's that quickly and he advised me that there was nothing wrong with my parking brake actuators, that he simply reset the system and all the dash notifications and bells and whistles had seized. He advised that Barber Ford ONLY HAD TO RESET THE SYSTEM!!! Of course when I heard what Muffler Man stated I was super angry of how Barber Ford attempted to deceive me that there was a mechanical issue with my Ford, and then not only STOLE $180.00 FOR THEIR DIAGNOSTIC TEST BUT ALSO ATTEMPTED TO DECEITFULLY STEAL AN ADDITIONAL $1037.00 MORE FROM ME FOR A SERVICE THAT WAS NOT REQUIRED!!!!! I specifically asked Annette Rose if she could simply reset the system to stop all the dash notifications and bells and whistles and Rose specifically said there was nothing she could do to reset the system.....funny how Muffler Man was able to do so without ANY issue and didn't charge me one cent for the service they did provide, NOT ONE PENNY!! So a huge thumbs up to MUFFLER MAN for their integrity and work ethic! I know where I will be taking all my vehicles back for ANY repair! As for Barber Ford, I am going to copy and paste this review to as many places as I can to educate the public THAT BARBER FORD CAN NOT BE TRUSTED TO REPAIR YOUR VEHICLE!!! THEY LITERALLY ATTEMPTED TO DECEITFULLY TAKE OVER A THOUSAND DOLLARS OF MY HARD EARNED MONEY! PLEASE DON'T PATRONIZE BARBER FORD....... THEY CAN NOT BE TRUSTED!!!

I am very disappointed with Norm and the rental we had set up for this weekend. The rental we…read moreselected and paid for back in March, was for our dad's 90th birthday on 7/20/25. The afternoon before we were scheduled to pick up the car - Norm called us and said that he was having issues with the car. I feel that the lateness of this phone call was very inconsiderate, especially since he new earlier in the week he was having issues with the car we had rented. Norm did offer us some other alternatives, but our dad is an old car buff and the models he offered would have been of no interest to him I feel if we know earlier in the week that there were issues with that car we rented - we could have looked around for some other vehicle that would have been of interest to our dad. I sincerely hope that the money paid out for this rental is refunded back to us a.s.a.p.

I just finished purchasing a Mitsubishi, which they shipped to Colorado for me. Chad and Steve did…read morean terrific job of keeping me informed throughout the process. The car was exactly as described. I would absolutely purchase another car from them.

KC made my first new car buying experience great. He was very informative and answered all my…read morequestions very quickly, and without pushing for a sale. Service department waiting room is a pretty outdated and has some stains, but they offer snacks, coffee, tea, water, popcorn, and a basket of snacks.

They sold us a car that less than two weeks later needed a new transmission. When we called them…read morethey said we should bring it somewhere else because it would cost less. Go anywhere else. Horrible people!

My husband and I drove 3 hrs to Ageless Auto. I found a Jeep online I had been looking for. What a…read morepleasant experience we had making the purchase. No pressure whatsoever. Josh was just superb. I would highly recommend Ageless Auto. Thank you. Joe & Mary.

Very easy transaction, Steve had our car ready for a test drive and we loved it and came back 2…read moredays later to purchase! Great small business to work with.

So recently I bought a vehicle from Ron barely 3 Months ago and come to find out from my mechanic…read morethat it needs a new engine!! $10k!!! Of course, since I didn't purchase the extended warranty, Ron Refuses to do anything for me and WON'T stand behind his vehicles. So I'm stuck paying $350 a month for a vehicle that Shouldn't be driven because it needs a new engine. All I can say is BUYER BEWARE, and make sure that you have every vehicle that you purchase from Ron inspected by a qualified mechanic BEFORE you sign on the dotted line. SOLD AS IS to Ron means: "it's your problem now." Or better yet, don't buy from Ron. Very shady and zero customer care or service after the sale. I do want to interject that my experiences with Mike have been amazing and I would definitely buy from him again in the future.

They provided excellent service reviewing a vehicle we were considering purchasing. Being new to…read morethe area it's sometimes tricky finding good help

On Monday, June 15 2020 I took my GMC Sierra in for a recall repair. NOT A SINGLE employee wore a…read moremask, not even service department person who took my key. Nor did the person who worked on my vehicle and who drove it outside for me upon completion. There was no attempt to wipe down etc. There was an elderly gentleman ahead of me who brought to their attention of the service manager the lack of PPE and all I saw the serviceman do was merely shrugged his shoulders. Hopefully this gentleman voiced a formal complaint as well. This, after receiving an email from Elhart president in April that said the dealership was taking "proactive action for the safety of staff and customers" but that appears to be merely lip service. Since Elhart doesn't wish to actually practice safely during this time, I have no desire to return. I had a part ordered for replacement, and now they're telling me that the only way it can be installed is to bring it in. It is a very simple piece that could simply be shipped to and installed by me, but instead they are making it difficult. They do not seem to understand or respect customers health so I am addressing with corporate Update: 7/8/20 It has been three weeks now and still no one from Elhart or GM has contacted me about this issue. It is abundantly clear they do not care about their customers' Concerns or safety. I have emailed Jim Elhart himself, I guess I will wait and see if he takes any action. For now, I would advise all to avoid this dealership. The part in question was shipped and arrived unknowingly at my door a few days later. It is ironic that the dealerships' motto is "Be Nice." Mr Elhart, it would be nice If your general manager Simon Jones had a better knowledge of his products. It would be nice if Mike Hazelwood had returned my call regarding the service issue that day. It would be nice if your dealership practiced proper Covid protections for the health and safety not only of your customers, but your employees as well.

Jayden is the best he sold me a car I don't even know I wanted ! He goes the extra mile to make it…read morehappen !

Sales man was amazing, very knowledgeable and helpful. We bought a new Toyota crown and are very…read morehappy

My wife brought our car to Crown Motors Toyota for an oil change…read more She was told that the left and right sway bar link had a torn boot. We scheduled another appointment with them to have the parts replaced. We dropped of the car and Toyota called us that they couldn't replace the sway bar links because they were not OEM. They put everything back together and I ordered the sway bar links myself and have them installed by an independent mechanic. To my surprise my mechanic called me and said that the sway bar links are in good condition, no torn or cracked boots, no need to replace. How can I trust Crown Motors Toyota to service our vehicles?