Excellent communication for order. I feel the company r cares. Included a little dog toy with order.

I have been using them for over a year now. Very quick response on refills. Always friendly and helpful on phone calls and answer all my questions! Highly recommend! read more

The customer service team is great. Followed up when I put down the wrong address. Dominic's medicine came right on time.

We've been getting our foster dog's chemo meds for some time now. They have always arrived on time except for a couple of occasions when the vet didn't call it in. Mixlab sent them out immediately when informed. They always respond to inquiries right away. And, the meds are in different colored capsules which is more helpful than you might think. read more

I don't know how this place has positive reviews. They are as fabricated as every single promise this pharmacy has made to me. My chihuahua needs seizure medication. Not a supplement -- a critical medication that cannot be missed without serious consequences. For 5 months, this pharmacy has failed to reliably fill it even once. Here's what their "service" actually looks like: Told it's ready show up in person not ready Send a courier not ready Call them no answer. Ever. Text ignored Email silence Sign up for Automated Refill Delivery never filled, never arrived, apparently doesn't exist Five months of false notifications, broken promises, and zero accountability -- while I scramble to get life-critical medication for a small, vulnerable animal who depends on me. If your pet is on any medication they cannot miss, do not gamble with this place. Real pharmacies exist. Ones with staff who answer phones, fill prescriptions, and do what they say. This is not one of them. One star because zero isn't an option. read more

It was my second time getting bunny antibiotics shipped to me, prescribed by my vet in Scotts Valley CA. I didn't run into any problems the first time, which was about a month ago. But the order I placed last week was a whole different story and quite frustrating. I ordered the medication to be delivered on Friday. The day before, I got an email apologizing that there would be a delay, with updates to come. I got no update after that, so I contacted them two days later to understand what was going on. Apparently, for the current base they had available, the 60-day dosage prescribed by my vet would expire prior to 60 days, which was causing the delay as they were waiting for a new base. They offered to just send out a 50-day supply if I preferred and they could ship same day (an option they failed to communicate with me days earlier). I agreed, as this could be life-saving for my sick pet where every day counts especially for small animals. As it turned out, they never shipped it that day, nor did they update me until I reached out yet again after waiting another two days. I ended up getting the antibiotics a week after my original order was placed, exceeding the expected delivery date more than I'm comfortable with. For a place that prides itself on good communication and speedy shipping, they did a pretty bad job this time around. Such a disappointment. But the real victim here is my rabbit, because he's the one who suffered from all this. So, although I appreciate their transparency in situations like this, they seem to be inconsistent and unreliable based on my experience, hence the 2 stars. read more

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Mixlab is awesome! I honestly don't remember how I got hooked up to them.... I think maybe my vet was trying to save me money so she sent an RX to them and they texted me and it couldn't have been easier. They texted me to give them my address and card details and the prescription was dropped off in maybe two days. They also keep me aware of when it's refill time and if my vet needs to approve them. My first order arrived damaged in shipping and it was replaced instantly. Highly recommend. read more

I found them very easy to communicate, order, and refill medications. Excellent customer service.

My Experience is one of THE WORST supposedly there is a manager her name is BRENDA, since Feb 2026, she would call me back, but till now no call. The pet medication is ALWAYS LATE, and they are professional LIERS, their excuses that (they called but didn't get a response, where is that no calls shows on my cell) another lie, (the delivery wasn't complete, all the other deliveries to the building comes through, except theirs, the building doors always open, but it seems they want to drive through to the third floor) another lie (will call you back) but no one calls back. The employees Mat, Shannon, Daria, Nala all are very professional liers. They deserve ( - 10 ) read more

Mixlab has been wonderful! Everyone I interacted with was friendly, caring, and truly compassionate. When I had questions, they responded quickly and were always happy to help. Picking up my dog's (Giggio) medication was an easy and smooth experience, and I felt like they genuinely cared about my pet's well-being. I highly recomended! read more

The staff are very nice and courteous. They are very prompt at taking care of your pet's needs.

These folks are excellent. They are right on top of your pets needs, will contact you ahead of time for upcoming refills needed and are compassionate and loving. Highly recommend. read more

We have had our new puppy for three months now and started using mixlab because that is who our veterinarian outsources their prescriptions to. For both months now we have had terrible communication and our medicine has been on backorder for our dog. It is overdue and I asked them to figure something out and they told me that I would have to deal with our vet veterinarian to get a different type of prescription after waiting 10 days to hear back about our current prescription. This is after they charge my card which seems to be the only thing they do on time. We have just told our veterinarian that we are going to find another veterinarian who doesn't use mixlab to outsource the prescriptions because this has been so frustrating and the time that we have had to deal with it is unacceptable. By far the most inept customer service I've ever experienced. read more

Excellent speedy delivery and contact I had a question and got immediate personal service and my question answered. A professional organization one that is there for you. read more

These people are amazing! They go above and beyond. Have a problem or issue? Text them or call and they are on it. Very accommodating and excellent service. I wish my human pharmacy was as good as these guys. read more

I ordered an urgently needed medication for my pet on April 7th with an April 8th delivery option. 4 DAYS LATER I get a text saying that the medication is out of stock and will be available to ship in 1-3 business days. It has now been 10 DAYS since my order was confirmed and I haven't received so much as an update. This is totally unacceptable for a medication that could be the difference between the life and death of my pet. read more

Mixlab - Text conversation with Mixlab - Pet Services Near Me - Los Angeles, California

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Mixlab has the ability to compound medications for my 16 year old cat for both liquid oral and topical administration, routes not usually available via mainstream pharmacies and veterinary clinics. She has several chronic illnesses which are under great control due to the superb service that Mixlab provides. And she loves the toy that comes with each delivery! read more

mixlab bought my brothers compounding pharmacy. i was worried about working with someone else as I knew I could depend on SBH. Mixlab has worked with me and everything has worked out well. I get constant refill reminders, shipping information, immediate response when I have a question, the packaging is really nice. I also enjoy the jokes on a separate card they add to my package. Thank you Mixlab for keeping my African Grey "Bailey" in top condition read more

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I have so much comfort knowing that mixlab provides my dogs' meds. They are responsive and easy to use. I have two dogs with two differnent vets sending me meds through Mixlab.It is easy to track and order. read more

most pleasant service rep. very helpful and kind. I really enjoy calling Mixlab. Everyone is so professional.

I called to get help on our cats prescription on the proper dosage and expiration date. They were very helpful. I assumed the medication would be good until we completed the bottle but that was not the case it does have a 2 month expiration date on the medication. The expiration date was on the bottle but I had not noticed it until my phone call with Mixlab. They were very kind and helpful. They are fast and let you know the delivery date. Sadly our medication doesn't offer the auto refilled. They enclosed a fun little toy for her which she gets excited over. read more

This is a very professional and efficient pharmacy when you need urgent care for your pet. They are right on top of everything. They respond quickly and thoroughly and keep you updated through the entire process. I would recommend anyone to use this pharmacy for their pets and I appreciate the important work they do read more

Mixlab is the only way I get my cat's prescriptions and I recommend their services highly. The communication is excellent, with almost instant response by text or email. They keep you notified about the status of delivery and always include a little toy for your pet. And they are SO nice to deal with!! read more

I made a mistake and needed my dog's life saving medication ASAP before the Memorial Day long weekend (eek!). I was so desperate that I was texting, emailing customer care specialists, and emailing my representative at Mixlab. EVERYONE, and I mean EVERYONE responded so quickly. Within a few hours (I honestly think it was within an hour), my dog's (again LIFE-SAVING) medication was being shipped to me and I received it yesterday. God bless you all! My dog and I are eternally grateful. read more

When my compounding pharmacy closed, they referred my prescription for pet meds to Mixlab. I am so happy they did! This pharmacy is bar none and is super responsive (via email, text phone) and has always gone above and beyond to get my Melodie her anti anxiety medication (she's a cute but crazy calico LOL). Thanks Mixlab for your professionalism and your concern in regard to my kitty. read more

Mixlab is a great resource for my pets medical needs. I have a 16 year old Havanese dog, who was going blind. Mixlab provides unique eye drops, which have worked miracles for my Winnie. The company is diligent with both followups on whether I still need the product and timely delivery of the product when I do need it. It is great to have have Mixlab in my corner! read more

i received my cats prescription so fast it was so easy to do. So many flavor choices for my cats medicine to.

Been using Mixlab for about 4 years. Excellent customer service always and they make getting pet meds easy. Highly recommend!

It's so easy to order from Mixlab. All of the employees are so friendly and helpful! I highly recommend them! When I asked about a different version of a prescription for my dog's eye drops they got back to me right away. They told me what was available and contacted my veterinarian and obtained the new prescription. Next thing I knew the order was being processed. Amazing! read more

As you can maybe tell from my previous review, I've never been an unreserved fan of Mixlab. I used them for years because they were the only place I could get a common medication in an unusual dosage, and that convenience was worth the various customer service headaches. I've finally had enough, though. They're unresponsive and incompetent, and I am fucking done. For a business whose whole pitch is that they make your life easier, they sure did a good job making my life unnecessarily difficult. I can't even say how many times I had to call or text them because a prescription ran out and they didn't bother to tell me. Admittedly, I've been less on top of my dog's prescriptions than I should be, but that's why I authorized them to reach out to my vets and get prescriptions renewed on my behalf. Last month, I ran out of Benazepril, one of the two medications I was getting through Mixlab. I wasn't worried about it because I had a Mixlab package sitting unopened from a week earlier, and I figured it was the new bottle I needed. I was stunned to find that it was actually the Amlodopine, which I wouldn't need for another couple of weeks. (This is a smaller complaint, but the timing of these autorefills was also suspicious--we always had more than we needed, and I suspect Mixlab inflates its revenue by sending like 20% more pills per month than strictly prescribed.) I immediately texted to ask what became of the Benazepril and had to call hours later to get through to anyone. Turned out, they'd just reached out to our vet and were waiting to hear back, and they 100% blamed the vet for the delay, even though they had taken it upon themselves to reach out and take care of the prescription. It took another day for the prescription to go through, at which point my old dog with heart problems had missed two doses. I asked for same-day shipping and requested they waive the fee. Care to guess whether they agreed to refund me the $13.95? The Benazepril came that day, but Mixlab took no responsibility for their mistake, and made no attempt to make things right (I was honestly kind of astonished that they didn't spot me the shipping). I told them this would be our last order, and they could not have cared less. And as long as I'm complaining, I've never been a fan of the cheap little toys they send out with every order. I tried unsuccessfully for months to opt out of receiving them, but they were incapable of offering that level of customer service. I've switched to Chewy and regret all the years I wasted dealing with Mixlab. Good riddance to a regular source of stress. ETA: Thank you Frederic for the apology, but your response is (intentionally? I don't know your life) misleading. It appears you did refund the same-day shipping, not to make up for the lapse in your service (I know you were waiting on vet approval, but when you have taken on the responsibility of getting said approval, it is on you to get it in time) but over a month later, in response to this review. read more

Great and fast service, and my cat LOVES the medicinal treats they made for her -- so much less worry for me, as I've been having trouble getting her to take this very important medication read more

They are awesome. Fast, efficient & great customer service. They always go above & beyond. Thank you MixLab! read more

The pharmacy technician had amazing customer service. I was waiting for my dog's cough suppressant and was very anxious because my pick up window was about to close. The pharmacy technician was understanding of how I was feeling and answered all of the questions I had regarding the medication. I will definitely be using this pharmacy from now on to get my dog's cough suppressant. read more

Fantastic experience, fast and amazing customer service. We appreciated the call to let us know we can pick up the prescription.

useful and professional service. showed above and beyond compassion and caring upon my pet's passing, I truly appreciated that!

I had a wonderful experience with the Mixlab team. They resolved my issue quickly and were very professional. I feel so fortunate to have such a terrific pharmacy to be part of my kitties cancer care. read more

This is a 10 Star pharmacy! if only My pharmacy was as competent, professional & friendly! Thanks, Mixlab.

What a great experience.The staff is do help full and answered all my questions. So helpful and caring. I recommend them when ever you need promp service for all your pets medications read more

Mixlab is always there for your pet's needs! Just a phone call away and any issues or problems are resolved right away. We (my cat & I) are very pleased with Mixlab and she loves the toys they send!!! Great place for all your pet's needs! read more

I came upon this company through my specialty vet who prescribes needed medication for my anxious dog. I am in the service industry myself so I know how to give great customer service and how to know if I'm receiving good customer service... Mixlab has checked all the boxes for me and I am grateful and appreciative that I have access to such great service...although a bit sad that my dog needs such medication! I would recommend this company for vet medicine to anyone needing quick, efficient and spectacular customer service. read more