Mix Lab has been quick to answer any texts, always helpful and courteous. NOT A BOT, appreciate the personal touch. Highly recommend

Mixlab has been wonderful! Everyone I interacted with was friendly, caring, and truly compassionate. When I had questions, they responded quickly and were always happy to help. Picking up my dog's (Giggio) medication was an easy and smooth experience, and I felt like they genuinely cared about my pet's well-being. I highly recomended! read more

Been using Mixlab for about 4 years. Excellent customer service always and they make getting pet meds easy. Highly recommend!

It's so easy to order from Mixlab. All of the employees are so friendly and helpful! I highly recommend them! When I asked about a different version of a prescription for my dog's eye drops they got back to me right away. They told me what was available and contacted my veterinarian and obtained the new prescription. Next thing I knew the order was being processed. Amazing! read more

Mixlab is outstanding! I was able to get medication for my cat Link. The care team is efficient and messaged me timely when Link needed refills and medication came very quickly. My cat loved the toy that came with each prescription. Link passed away in May, when I notified Mixlab to cancel medication, Ben sent a very thoughtful sympathy note, which I very much appreciated. read more

They are awesome. Fast, efficient & great customer service. They always go above & beyond. Thank you MixLab! read more

I have so much comfort knowing that mixlab provides my dogs' meds. They are responsive and easy to use. I have two dogs with two differnent vets sending me meds through Mixlab.It is easy to track and order. read more

The staff are very nice and courteous. They are very prompt at taking care of your pet's needs.

Great and fast service, and my cat LOVES the medicinal treats they made for her -- so much less worry for me, as I've been having trouble getting her to take this very important medication read more

This is by far the best online pharmacy that I've used in the past 30 years!! With the automatic refills, I don't have to worry about my cats Life-Saving medication running out. And believe me, that's a big relief. My cat is 14 years old and is very much a part of our family and we love her dearly Her medication is very important for her. Mix lab notifies me ahead of time and I know that long before her medication runs out it will be here hands down! Thank you, Mix lab! Not to mention customer service is exceptionally amazing and their prices can't be beat. What more could you ask for?!! read more

Mixlab - This is Squeaky!! - Pet Services Near Me - Los Angeles, California

I have been using them for over a year now. Very quick response on refills. Always friendly and helpful on phone calls and answer all my questions! Highly recommend! read more

i received my cats prescription so fast it was so easy to do. So many flavor choices for my cats medicine to.

Negligent and Dangerous - My Dog's Life Was Put at Risk by MixLabs If I could give MixLabs zero stars, I would. My experience with this company has been not only deeply frustrating but potentially life-threatening for my dog, Charlie, who relies on Sotalol to manage a serious heart condition. On May 9, 2025, I called to report that the prescription bottle was leaking -- something I've experienced with their faulty dispenser tops before. I specifically requested they ship a new bottle immediately. Nothing was done. Then, on May 12, after speaking to the pharmacist and being assured that the medication would be overnighted, I was hopeful MixLabs would finally do the right thing. Instead, all I received was a tracking number. As of May 13, the medication still hasn't arrived -- and Charlie is out of his heart medication. Let me be very clear: this delay is unacceptable. My dog's life was placed at risk because of their repeated failures to act responsibly, despite multiple warnings. Whether it's due to misfilled doses, inaccurate syringe markings, or leaking bottles -- MixLabs is aware of these issues and has not corrected them. This has been the most stressful and infuriating experience I've ever had with a veterinary pharmacy. Their lack of urgency, care, and quality control is disgraceful. If Charlie suffers any medical consequences from being off hermedication, I will hold MixLabs fully accountable. I've documented everything and will be sharing this story with other pet parents, consumer watchdog groups, veterinary boards, and media outlets. Pet owners, please be warned: if your animal relies on critical medication, MixLabs may not deliver when it matters most. Their errors are not just inconvenient -- they are dangerous. read more

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The pharmacy technician had amazing customer service. I was waiting for my dog's cough suppressant and was very anxious because my pick up window was about to close. The pharmacy technician was understanding of how I was feeling and answered all of the questions I had regarding the medication. I will definitely be using this pharmacy from now on to get my dog's cough suppressant. read more

I came upon this company through my specialty vet who prescribes needed medication for my anxious dog. I am in the service industry myself so I know how to give great customer service and how to know if I'm receiving good customer service... Mixlab has checked all the boxes for me and I am grateful and appreciative that I have access to such great service...although a bit sad that my dog needs such medication! I would recommend this company for vet medicine to anyone needing quick, efficient and spectacular customer service. read more

The customer service team is great. Followed up when I put down the wrong address. Dominic's medicine came right on time.

This is a very professional and efficient pharmacy when you need urgent care for your pet. They are right on top of everything. They respond quickly and thoroughly and keep you updated through the entire process. I would recommend anyone to use this pharmacy for their pets and I appreciate the important work they do read more

Mixlab is the only way I get my cat's prescriptions and I recommend their services highly. The communication is excellent, with almost instant response by text or email. They keep you notified about the status of delivery and always include a little toy for your pet. And they are SO nice to deal with!! read more

useful and professional service. showed above and beyond compassion and caring upon my pet's passing, I truly appreciated that!

Excellent customer service! They even included a toy for my cat with the medicine delivery!! Pharmacist most helpful. Can't recommend highly enough. read more

I had a wonderful experience with the Mixlab team. They resolved my issue quickly and were very professional. I feel so fortunate to have such a terrific pharmacy to be part of my kitties cancer care. read more

Mixlab is great. Our kitty's meds are made into a liquid and easy to administer. They arrive on time so she never misses a dose and with the automatic refills I don't have to worry about not getting it in time either. For fun it always comes with a little toy for her and a riddle. Getting liquid meds have literally saved her life. She will be on them the rest of her life. and she's a happy kitty read more

This is a 10 Star pharmacy! if only My pharmacy was as competent, professional & friendly! Thanks, Mixlab.

Fantastic experience, fast and amazing customer service. We appreciated the call to let us know we can pick up the prescription.

Mixlab is always there for your pet's needs! Just a phone call away and any issues or problems are resolved right away. We (my cat & I) are very pleased with Mixlab and she loves the toys they send!!! Great place for all your pet's needs! read more

I'm a nut about customer service and, so far, Mixlab's is extraordinary! Easy access to pharmacist for question, speedy response to email questions. Sadly, these things are rare today so all the more appreciated! read more

Who is the operations manager here? I really want to give you guys 5 stars. You have a great product, and good people work here and I really want to change this review to a 5 stars review but the operations here needs a full overhaul. I don't know the black hole that the medication ends up in once it's been compounded, and leaves the hands of the person making it, to once it's delivered to the customers, but the U-Line shelves with alphabetized bins ain't cutting it. The amount of times I've walked in here and witnessed myself and other customers get met with confusion and the medication is nowhere to be found with the staff frantically turning the place upside down looking for it is bananas! Not only that but the turnaround a lot of the times as well. You get something prescribed but by the time you even get it in your hands it's a week later. This may be great for animals on recurrent medication but for urgent medications, we've called multiple times, they said they can have it ready, but by the time we actually get it, with all the delays it's a week later. I understand wanting to take the business but please just be forward about stock or also overhaul your inventory tracking. Please, please, please fix these issues or hire the right person as floor manager or operations manager! read more

My cat was prescribed 2 medications. One arrived 2 days later than indicated. Luckily, I still had some from my vet. The second medication is now 2 days late with no ETA. I have to now bring my cat to the vet on a Friday to have them administer the medication to try to hold him over through the weekend. I called MixLab twice to see if I could get expedited shipping or even go pick it up, as the medication is urgently needed and neither could be accommodated. I wish the estimate of when the medications will arrive were accurate when I ordered them. The concept seems convenient but the execution is lacking, which is very disappointing for those depending on these medications. Still no ETA of when the second medication will be shipped. read more

What a great experience.The staff is do help full and answered all my questions. So helpful and caring. I recommend them when ever you need promp service for all your pets medications read more

This is the best company for your dogs meds. I have had a wonderful experience using them. Try them you won't regret it.

Unfortunately, things haven't improved. Every medication has an auto refill button, and they don't tell you that certain medication can't be auto refilled. You have to find out the hard way. It took them almost two weeks to deliver a new medication. Yes, it was the holidays, but they don't communicate and give you the head's up about anything. They didn't tell me a medication needed a refill request from the vet until after I ordered and it was refunded. The icing on the cake is our clinic told us their refill numbers were very off. 0 instead of the 2 on the label. 1 instead of the 4. Etc. They claimed it was cause it was imported information from the pharmacy that closed, but they should be updating that. Auto refills should be based off how long a bottle will last given the daily dosage. Nope. I've been given a day before notification several times that a medication that lasts a month will be refilled two weeks in or sooner. I have had to go to their site so many times to extend these times. Everything is last minute with them and we run a rescue with many sanctuary animals. We've been forced to do the math (with the help from our vet) and share medication between animals. read more

The medicine we needed our cat to take daily did not arrive, yet we received a MixLab email that it had. This was nerve-wracking. I emailed MixLab to say it had not in fact been delivered. To my surprise, they responded right away, determined that there was no proof of delivery with an hour or two, and shipped the medicine ASAP. The tracking system they use worked well. read more

Mixlab has been making compound medication for my cocker spaniel, Mia, for over 2 years. The staff is wonderful - very helpful and always on top of making sure refills are filled on time and any issues (I.e. holidays hours) are reported with plenty of lead time. They are really an awesome group! read more

Mariam was really sweet and very helpful with getting my sisters cat medication. Great customer service, made the process super easy!

always very helpful,professional,knowlegeable,very fast to get shipments out to you! They are a dedicated company that have great products

We've ordered numerous medications for our animals from Mixlab and they've all been filled promptly and without complication. Recently when we had difficulties with our cat eating the flavor ordered by our veterinarian, Mixlab quickly replaced it with something she would find more palatable. Excellent customer service! read more

Updated review 2025 - still obsessed with them I am so very grateful for Mixlab. When in Los Angeles, it's so convenient to drive to the lab and pick it up and they make it just as convenient when in Miami they ship it all the way from one close to the other less than 48 hours the ice packs are still frozen They labeled the box perfectly so that UPS did not hold onto package longer. I seriously don't know what I would do without Mixlab! I've been using Mixlab for five years now and I've never had an issue with them ever so I'm honestly baffled at a lot of the one star reviews and not to discount people's experiences but I get three different medications from them very consistently for my 14-year-old 3 1/2 pound Yorkie so I just find it very odd That these people are reviewing them so low and when reviewing them low because they're not getting things quickly that also comes down to planning like if you know your dog's medication is gonna be low. Don't wait for two days before to get a refill like I usually plan one week to two weeks ahead because delays can always happen not even happens with human medication so I don't know why people are acting so entitled this is a very rare niche company and I think people need to be more grateful that they exist and make their life easier. read more

Mixlab - Perfect packaging for Mixlab from Los Angeles to Miami - Pet Services Near Me - Los Angeles, California

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They were very sympathetic to my kitties ailments and tried their best to expedite her medications to me. They are a bit more expensive than Chewy, but they went the extra Mile and gave Pandora a cute get well toy. read more

Mixlab was so great! They were friendly and communicative as we tried to get the prescription on a rush for my little fellow with a hurt back. We texted back and forth and they were helpful with the Uber driver that I sent to pick up~ Definitely would recommend read more

I'm a veterinarian and my team and clients LOVE MixLab! They are professional and compassionate. They communicate well and add the extra touches that make them so special. Fast shipping really helps my patients get the meds they need quickly. read more