The staff were extremely friendly and helpful, and the amenities, including the vacuums, worked…read moregreat. Overall, I had a good experience, but I did notice quite a few water spots left behind on the windows and throughout the car after the wash. The water didn't seem to leave the spot-free finish I'd typically expect from an RO water system. Great staff and solid amenities--just some room for improvement with the final rinse/drying process.

After driving to Westlake to shop at Costco, I stopped at this station to fill up and noticed the…read morepump offered a car wash. Since we had just had some rain and my car needed cleaning, I purchased the wash while paying for my gas. After fueling up, I drove over to the car wash only to find it blocked off. I tracked down an employee, who informed me that the car wash was closed. When I asked why the station was still selling car washes when the facility wasn't operating, I was told I could simply come back tomorrow to use it. That wasn't an acceptable solution. I don't live nearby and have no intention of making a special trip back just to get a car wash. I asked for a refund, but the employee said that wasn't possible because they were closed. She then pointed out that the car wash hours were posted on a small sign near the exit. Unfortunately, a sign at the exit does nothing to warn customers before they purchase a car wash at the pump. If the car wash is closed, the pumps should not be selling car wash tickets, or customers should at least be clearly warned before completing the purchase. This experience was frustrating and left a poor impression. The cost and inconvenience of driving back exceed the value of the car wash itself. Because of how this was handled, I do not plan to return to this station.

I'm so glad I found this business!…read more I've been looking for a car detailing service that didn't charge an arm and a leg. Thousand Oaks Auto Detailing is priced very reasonably, I decided to go with them for my first time detailing my car. Victor was very communicative when booking a date via call and text! When the day came, Victor and his team arrived 30 minutes earlier, but let me know that I didn't need to rush if I wasn't ready. Once I got all my things out, they went straight to business. The team was very thorough and Victor was very honest on certain small spots I pointed out that he can't fix and didn't want to damage more if he tried which I totally understand. But having kids and a St. Bernard whose hair is impossible to get out of any fabric.. they got it all out! With the overall service, friendliness, attention to detail, price? I'm very impressed! Will definitely use his service again and recommending them to everyone I know! Thank you Victor and Team! You all are amazing and made me feel good in my car again!

they got here on time. They cleaned the crap out of my car. It looks great. They were super nice…read moresuper helpful and I definitely will recommend them to everyone. I know also they were very responsive in text messages and phone calls no issues no problems.

I had such a great experience getting my oil change here! From the moment I arrived, the customer…read moreservice was truly exceptional--friendly, efficient, and genuinely welcoming. I especially want to give a shoutout to Erick, who went above and beyond to make the whole process smooth and stress-free. He was incredibly accommodating, kind, and made sure I felt taken care of every step of the way. On top of that, their pricing is unbeatable--honestly some of the best rates in the entire county. It's not easy to find a place that combines quality service, great people, and affordability, but this spot absolutely delivers. Highly recommend to anyone looking for reliable and top-notch service!

My daughters and I absolutely love this place. Erik is awesome, always happy and polite. He is…read morealways honest and very very fair in his prices. We came from another shop in TO who always charged for things and some how were never fixed or maybe just didn't need fixing. Erik is very honest and knows the cars, especially BMW and Porsche. Stay away from the dealers if you came. Better service, better quality, and better prices. Eric and Driven is our go to place first. If they can's fix it they will tell you who can. They need a bigger shoppe and need to clone Erik. Thank you!!!

My daughter and son-in-law took their brand new Audi to Lavaggio today. The car had several strange…read moremarks on the paint. The Audi dealer suggested they take it to a detailer to get the marks out and they would reimburse them. We were shocked and amazed at the results. the car looked better than it looked when they bought it a month ago. Really unbelievable ! Lavaggio is definitely the place to go to for beautiful results. WOW.

Just had my car washed this morning after a complete detail at Lavagio last week. I called for an…read moreappointment and waited for my car and it did not take any longer than it would have at the car wash that I used to go to. But what a difference in the quality of work. Alejandro and his team are incredible and have an eye for detail. If you want to fall in love with your car all over again, I would highly recommend getting a full detail and to treat yourself with a car wash two weeks later.

This is a decent gas station, but it doesn't stand out in my opinion. I haven't tried the car wash…read morehere, so I can't comment on it. The pumps work well here. Prices are reasonable for the area.

Went in for car wash today. My car was all soaped up and the machine stopped working. The idiot…read morebehind the counter would not let me run the car through again and would not return the $7.00 I paid. He would not provide his name or the name of manager. Will take the matter to Shell corporate. Avoid this place.

I have been coming her for many many of years. Plus I have a monthly membership. They are so…read moreamazing my Mercedes always looks brand new. All the workers work so hard all the employees take pride in their responsibilities. Thank you to all

Unfortunately, my worst fears were realized when I came here, and I hate leaving negative reviews…read morebecause I know customer service is a tough job. I'm only sharing my experience in hopes that it helps future customers! I came in wanting the basic wash, but I ended up agreeing to a much more expensive option because I felt pressured in the moment. Looking back, I wish I had stuck with what I originally wanted. After my car wash, I chatted with others and realized the basic wash was exactly what I had been looking for all along! I quickly ran back inside and politely asked if it would be possible to switch to the basic wash instead. Karen at the front desk was incredibly kind, patient, and professional throughout the entire interaction. She listened to my concerns, called the manager over, and treated me with genuine respect. I was so appreciative of her customer service that I even contacted the corporate office afterward to compliment her. Thank you, Karen!! Unfortunately, my interaction with the manager left me feeling disappointed. Throughout the conversation, I remained polite, smiled, and apologized for the misunderstanding because I truly wasn't trying to create a difficult situation. I simply wanted the basic wash that I had originally intended to purchase. Thankfully, the pricing was ultimately adjusted, but I left feeling that my request had been misunderstood when I was only asking if it would be possible to switch to the service I had originally wanted. Once everything was resolved, I went back to thank the manager for adjusting the price and apologized again because I genuinely appreciated that the situation had been corrected. I also want to give credit where it's due! The team cleaning my car was friendly and hardworking. Because the cleaning was interrupted while the pricing issue was being sorted out, my car ended up unfinished. There were still wet spots, my back seat had been folded down and wasn't returned to its original position, and there were even some bird droppings left on the exterior when I drove away. I was genuinely excited to try this company after driving by so often! I haven't given up on the brand, and I'd still love to check out the other Thousand Oaks location (N Moorpark) in the future. My advice to future customers is to be very clear about which wash you want and confirm the price before agreeing to any additional services. Thank you again to Karen for your kindness and professionalism (I even included photos of the pricing options below that she shared with me!)--you truly made a stressful experience so much better!

I feel so bad saying it but this was definitely the worst car wash I've ever had. Car was still…read morehella dirty post wash, and I got one of the more premium options. It's a drive thru wash but there's two staff members that spray your car down / wipe it first. then once you come out you can use the vacuums. I couldn't figure out how to work the vacuum (lol) but there was no one around by then to help me. Sad day

Sadly, this was the worst car wash I ever had. The image collage says everything. I booked the…read morepremium package as the gentleman promised my car would be spotless and they would take extra care of my tires. Boy, this is not one star, this is minus one star. I could not even get a receipt without leaving my email or mobile number.

Everything has remained just as good since I bought my membership; my car always stays clean and…read moresmells great, and the staff provides very professional customer service. Sometimes there's a wait in line because the place has become so popular--a result of the great work and effort they put in. I'm still on the $29.99-a-month plan, and I'll continue to be a loyal member, even with new offers available.

I got great cleaning and johnyyy gave me great service I will be back for more!…read more It went great and I had a very nice time