I came in for a simple manicure with gel polish. My nails were naked and very long. I was giving…read morethem a "break" so they can get strong again so i was excited to finally get them done. Jenny took care of me. She was really nice, although she didn't understand me that much- which is fine. When i initially sat down she was on FaceTime and she moved her phone like 6 times (into different positions around the table) so whoever she was talking too could see her i guess? At first i thought she was trying to record content which is ok with me but then she was showing the screen to her coworkers, im assuming so they can say hi. I couldn't understand the language. So while she was cutting and drilling my nails, she was watching her phone and ended up breaking the edge of my thumb nail after she cut them down. She didn't apologize or say anything she just put nail glue over it and continued. At this point I'm irritated because i see she's not removing my dead skin/cuticles and i tried communicating that but there was lack of understanding. I could've been more aggressive and gotten other people involved but i didn't. At this point i wanted to just finish up and leave. When she started painting i immediately regretted walking in. The paint job was pad. Lumpy, not on the edges of my nail. The simple nail art she agreed to know how to do, she did not. She had to wipe and redo several times. I stayed quiet and let her finish so i could just lay and leave. Overall the nails were $55 and i life $5 tip. I will never return here. I don't want Jenny to get in trouble, but if someone had reviewed this place, it would've helped me choose to not go. So I'm hoping to help someone else out. Avoid spending your time and money here. Please see pictures for reference. Also- the salon is very modern and big. Very pretty but not good at doing nails from my experience unfortunately. - i even offered to wait for someone that was really good- which i did wait 20 minutes.

Great service! Great price!! Very clean and big salon. Not chaotic or pushy like most salon. I…read morehighly recommend and will be a returning client in the future. I got the deluxe pedicure package (8 step process) and gel polish for $68 very reasonable price. My techs name is Terrie, she was very observant and friendly. She did a great job telling me what she was doing. She really got into my feet cleaning without hurting me. Highly recommended!!

The mani-pedi I got at Vince was THE BEST I have ever had. I wish they were located in my home…read moretown! I will be back.

Let me start with the best/good...polite staff, engaging and clean…read more Areas of improvement includes the gel manicure. I don't know the name of the girl I had yesterday, she was very kind though. I told her I wanted rounded edges of my nails but not to point of almond shape. The nails are square and uneven/crooked. I didn't have a chance to look at them until I left, which I can deal with but it just looks sloppy and didn't leave a good impression. I don't plan on returning, for the cost of the manicure I shouldn't have to be filing them at home just to make them even and look better.

In a lovely, clean and spacious Spa atmosphere you will find various Nail and Waxing services. For…read moreexample, impressive Manicure services using various types of polish and a huge selection of colors and Pedicures with a variety of options to add while seated in a luxurious massage chair - walk-ins welcome. Also various waxing treatments are available by appointment!

My daughter and I did a walk-in appointment; we were seen right away and had a great experience…read more Great service and nails look fantastic. Im new to the area so I was looking for a good nail place...this is it!

It was an amazing place. They did both my mani and pedi at the same time so I was in and out in an…read morehour. Nails looked fabulous and the staff were friendly and kind.

I called the number listed for Shine @ Nails & it rang to Luxury Nails but I booked anyways. I got…read morea mani pedi the day before my vacation & thought everything was great until a day or so later when my toe cuticle became badly infected. Thinking back, I know the tools for my manicure were opened from what appeared to be a sterile plastic sealed bag but the pedicure tools were pulled straight off the woman's cart. The infected cuticle is still affecting my toe a week & a half later. Will not return.

First time here! I think Tee did a good job. My nails look very nice :) I did not give this place a…read more5 star because I think it could be a bit cleaner. They didn't remove the tools from packaging and they placed them back dirty. I'm not sure if that is just a certain nail salon thing but it gives me reassurance that they are using clean nail clippers, sanders, etc. I will definitely be back. They have SO many colors.

First visit was on 5/20/23…read more I was very impressed with all the amenities offered at this shop. The staff was so amazing and friendly. I was a walk in, but I was greeted with kindness and care. Kimmy did my nails. She was very patient and made sure I was satisfied with my shaping and design. She even stayed late and offered me a snack to go. I will be returning! Thanks to all

I purchased a head spa package which included a large list of services including a facial, keratin…read moretreatment on my hair, scalp massage, arm massage, decollete and face red light therapy, aroma therapy, relaxing music, a soft coverup and blanket, hair wash, conditioning treatment, rinse, more massage and hair dry. It was so relaxing I fell asleep! After my facial I received a LOT of compliments! I bet you won't believe I'm 53! I am!

Wendy has always been a pleasure to have my nails (Gel manicure and pedicure), waxing, and facial…read more She has a spa like and quiet salon where you can truly relax. It's recommended to set up appointments. Highly recommend.

I had an amazing experience! The service for my lashes, eyebrows, and facial was absolutely…read moretop-tier. From the moment I walked in, I felt welcomed and comfortable in a clean and relaxing environment. My lashes turned out beautifully! full, lightweight, and exactly how I wanted them. My eyebrows were shaped perfectly to suit my face, giving me a natural but polished look. The facial was incredibly refreshing! My skin felt smooth, hydrated, and glowing afterward. What truly stood out was the attention to detail and the care taken throughout the entire appointment. Everything was done with precision and professionalism. I left feeling confident, refreshed, and pampered. I highly recommend this service to anyone looking for quality beauty treatments. I will definitely be returning!

**Disappointing Customer Service Despite Quality Work**…read more I have been going to this nail salon since before COVID, when it was under different management. Unfortunately, since being taken over by the current management, my experience has steadily declined due to consistently poor customer service. I continued to patronize the salon only because the nail technician I see--who is also the owner--does excellent work. However, great nails do not make up for the repeated negative experiences I've had. There have been three separate instances of questionable and unprofessional behavior that ultimately led me to stop supporting this business. First, the salon abruptly changed its payment policy without any notice. If you were receiving two services (for example, a manicure and a pedicure), they suddenly required you to pay separately if using a card--even though the services were done during the same visit. They claimed this was to avoid being charged twice for taxes and fees, which was not true, as the receipts clearly showed otherwise. When I questioned this at my next appointment, the owner's sister became loud and condescending, publicly stating that I "didn't know what I was talking about" in front of other customers. It later became clear this policy existed because they had trouble figuring out how to compensate employees. Once they resolved that internally, the policy conveniently disappeared. The lack of communication and respect during this situation was unacceptable. Second, during another visit, I scheduled an appointment the same way I always had and requested the same service I had consistently received. The technician was rushing and told me she did not have time. When I explained that I scheduled it as I always do, I was told I should have booked a 90‑minute service--something that had never been required or communicated before. Most recently, when I arrived for my appointment, I was informed, before services started, that if I wanted the same service I always receive--SNS with a gel top coat--I would need to pay an additional $10. This was particularly frustrating because the gel top coat was something the owner herself had introduced to me, and when I previously asked if it cost extra, the answer was always "no." This time, I was simply told it "takes longer," which is not accurate, considering a top coat is always applied anyway. There was no notice of this change--just another impulsive policy introduced when convenient for them. Needless to say, I will not be returning. The attitude toward long‑time customers and the constant, arbitrary policy changes are not something I am willing to tolerate any longer. Customer service matters, no matter how skilled the technician may be. I would not recommend this salon. There are far too many nail salons in Charlotte that provide both quality work and excellent customer service, and I intend to find one that truly values its clients. This salon seems to believe it's elite because of its location, but that assumption is sadly mistaken.

I came for mani/pedi for a wedding and asked for French manicure on my hands and feet- she did my…read morefeet and then did not do my hands. She said she didn't hear me and had no time to do it. So I've clear nails for a wedding. When I booked it online, it was $110 and she charged me $165.