**Disappointing Customer Service Despite Quality Work** I have been going to this nail salon since before COVID, when it was under different management. Unfortunately, since being taken over by the current management, my experience has steadily declined due to consistently poor customer service. I continued to patronize the salon only because the nail technician I see--who is also the owner--does excellent work. However, great nails do not make up for the repeated negative experiences I've had. There have been three separate instances of questionable and unprofessional behavior that ultimately led me to stop supporting this business. First, the salon abruptly changed its payment policy without any notice. If you were receiving two services (for example, a manicure and a pedicure), they suddenly required you to pay separately if using a card--even though the services were done during the same visit. They claimed this was to avoid being charged twice for taxes and fees, which was not true, as the receipts clearly showed otherwise. When I questioned this at my next appointment, the owner's sister became loud and condescending, publicly stating that I "didn't know what I was talking about" in front of other customers. It later became clear this policy existed because they had trouble figuring out how to compensate employees. Once they resolved that internally, the policy conveniently disappeared. The lack of communication and respect during this situation was unacceptable. Second, during another visit, I scheduled an appointment the same way I always had and requested the same service I had consistently received. The technician was rushing and told me she did not have time. When I explained that I scheduled it as I always do, I was told I should have booked a 90‑minute service--something that had never been required or communicated before. Most recently, when I arrived for my appointment, I was informed, before services started, that if I wanted the same service I always receive--SNS with a gel top coat--I would need to pay an additional $10. This was particularly frustrating because the gel top coat was something the owner herself had introduced to me, and when I previously asked if it cost extra, the answer was always "no." This time, I was simply told it "takes longer," which is not accurate, considering a top coat is always applied anyway. There was no notice of this change--just another impulsive policy introduced when convenient for them. Needless to say, I will not be returning. The attitude toward long‑time customers and the constant, arbitrary policy changes are not something I am willing to tolerate any longer. Customer service matters, no matter how skilled the technician may be. I would not recommend this salon. There are far too many nail salons in Charlotte that provide both quality work and excellent customer service, and I intend to find one that truly values its clients. This salon seems to believe it's elite because of its location, but that assumption is sadly mistaken. read more

I am visiting from out of town, and stopped in this place for a dip manicure. While I appreciate that the nail tech tried to maintain the integrity of my nails with little drilling, my manicure is very messy. First, the service started with my hands soaking in pure acetone to break up my dip from a previous manicure. I understand that's needed, but I've never had to dip my fingers in acetone, usually it's just on a cotton pad wrapped in foil. This broke down my previous dip powder (a dark gray color), and left gray patches on my hand. The nail tech assured me she would remove it. When I told her I wanted square, she turned up her lip. I said you can round the edges if you prefer, because I know my nails are short and I'd like to maintain the length. She gave me square, and they are much shorter than I anticipated, but I understood my natural nails were short. The issue, however, is they are very uneven. Some are square, some are left wide, some are narrow, lengths don't match. Then, when all is said and done, she leaves the gray residue on my hands, there is red powder residue around my cuticles, and they overall look very messy. The chair was uncomfortable but they had nice drink options. I'm giving two stars and would likely not recommend, but for the nice drinks and maintaining the integrity of my nails. However, for $70 ($84 with tip) it's far too pricy for a bad manicure. read more

Dry Beauty Bar - Residue around my cuticles - Nail Salons Near Me - Charlotte, North Carolina

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I came for mani/pedi for a wedding and asked for French manicure on my hands and feet- she did my feet and then did not do my hands. She said she didn't hear me and had no time to do it. So I've clear nails for a wedding. When I booked it online, it was $110 and she charged me $165. read more

They are amazing!!! I've been coming here for five years!!! I love the quality of work and the great customer service. Highly recommend.

I was very dissatisfied with the service my pedicure was okay i payed the spa one thats supposed to be a better service and it was fairly basic. For my hands the lady was making faces the whole time made me feel very uncomfortable as she didn't know what she was doing and less than a week later they all fell off. What a waste of money dont go here i dont recommend at all. read more

Really amazing service! They take time and care into every manicure and nail design! Super cute space and comfortable chairs too! I highly recommend this beauty bar! read more

Literally 2 min walking distance from my apartment. Located in the shopping alleyway next to bars and food. Clean, efficient, and appointment only. Perfect if you don't want to be around a lot of ppl in a busy salon. Tried the waterless pedicure. More sanitary and water saving, I admire their care! DASHA did my dip manicure with ombré cat eye design and it looks amazing! Would definitely be back since they are so easy and convenient read more

Dry Beauty Bar - Cat eye design - Nail Salons Near Me - Charlotte, North Carolina

The BEST nail salon in Charlotte hands down! I've been going here for 4 years now and they kill it every single time. My nails last 4/5 weeks and are all natural with SNS, designs are hand drawn! read more

Dry Beauty Bar - Nail Salons Near Me - Charlotte, North Carolina

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Very friendly team of ladies who greeted me as soon as I walked in the door. I love that they have you wash your hands before service and sanitize the areas after each client. The quality of the service provided was excellent. I will definitely be using them again! Got SNS removal, manicure and SNS reapplication. read more

Dry Beauty Bar - SNS manicure - Nail Salons Near Me - Charlotte, North Carolina

From out of town I had over a month of growth on a square sns French manicure. Dasha was able to add tips and reshape to sharp almond and took care of my cuticle Russian style. I will say I did need a lot of work and it was about 1.5hrs. I don't think you should rush perfection read more

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Bloody sns manicure... Not what I had in mind. Technicians seemed rushed towards the end, I will not be returning. read more

Dry Beauty Bar - Bloody sns manicure... - Nail Salons Near Me - Charlotte, North Carolina

Kayla did an amazinggg job on my dry gel mani and dry gel pedi (~$115). I'm SUPER picky when it comes to shaping and she did amazing! The cuticle clean up and painting *chef's kiss*. This was my first dry mani/pedi and I prefer it over traditional style. I definitely recommend. Anytime I need my nails done in Charlotte, I'll be returning to Kayla. read more

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I love this nail salon! Liza is amazing! From SNS to Gel X I enjoy every time I go to the salon to do self care! From cute color to amazing designs they can do it all! I would highly recommend going to this salon! Best nail place ever! read more

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Will not return. The tech was Kayla and she had an attitude the moment I sat down. If I said the sky was blue, she said it was red. If I said it looked like rain, she said it's sunny. I tried to build a rapport, etc but I was met with more attitude. After a few minutes of "chatting" - I kept my mouth shut. Sadly, as others have mentioned, it was a painful experience. My cuticles were red and angry for 4 days after the service. I tipped her way more than she deserved. read more

I found Dry Nail Bar a little over 6 months ago. I was tired of boring nails & wanted to live out my best nail life! I looked through their IG pg & made my 1st appointment w/Liza. I've been a faithful customer ever since then. Liza is a talented artist to say the least! I show her what I have in mind & she exceeds it every time. It's nice to get what you ask for. The atmosphere is cozy & the artists are friendly & accommodating. I enjoy Dry Nail Bar & I know you will too ! I've included a few of my favorite 's read more

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I had a very disappointing and painful experience here. The person answering the phone was rude, but I can take it. I asked the nail tech the price for a pedicure without polish because I did not want gel polish on my toes. I was told $35 for buff and shine pedicure, no polish and no real attention to my feet. Regular polish is not an option here. While I should have left when they couldn't do regular polish for my toes, I optimistically opted for a gel manicure. It was painful - my cuticles were forced back, nails painfully sanded with a dremel tool and 4 nails bleeding. Poor choice, but to top it off, I was charged 65 for the pedicure. I couldn't get out of there fast enough and will never go back. read more

Love my nails! Definitely recommend Dasha! Will definitely be going back. Service was pleasant and efficient. read more

Dry Beauty Bar - Nail Salons Near Me - Charlotte, North Carolina

After doing some research into Gel-X I decided I wanted to go that route until my natural nails were long and healthy enough. I decided to get my first set here and from then I was hooked. Liza is the best of the best, she keeps my nails healthy long and strong. I show her what I want and she does exactly that. I haven't left this place unhappy. And literally everywhere I go I get compliments on my nails. Love this place and will continue going. read more

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Best SNS EVER! Great products and service. I will not go to any other nail salon! Staff is friendly and knowledgeable! I regularly get compliments on my nails. read more

Dry Beauty Bar - Nail Salons Near Me - Charlotte, North Carolina

They seriously are the best! My nails have never been more healthier. I can't remember the last time I've had bare nails since I started coming here. My nails always stay done and grow like crazy. From horrible shape to now magazine ready nails, I'm so in love and a lifetime customer!! read more

Dry Beauty Bar - Nail Salons Near Me - Charlotte, North Carolina

Liza is ahhhhhhhmazing!!! She's amazingly creative with her nail art and so quick and efficient! She Is by far the best in Charlotte . Dry Nail bar offers the best colors and a safe and clean environment- it's always a treat to get my nails done at the Dry Nail Bar ! read more

Hands down the best nail spa in town. I'm glad I found this hidden gem almost a year ago.

Honestly, one of the best nail salons I've ever been to. Liza and her team really take your manis to the next level, and if you're not happy they'll go out of their way to make sure you're satisfied! I regularly recommend Dry Nail Bar to all my friends. If you're looking for quality service you won't be disappointed. read more

Dry Beauty Bar - Nail Salons Near Me - Charlotte, North Carolina

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Liza and the Dry Nail Bar team are truly incredible!! They make sure both the shape and polish on each nail is perfect. My nails have gotten much stronger sine going to Dry Nail Bar, and my manicure lasts several weeks. I will never go anywhere else!! read more

I have been going to Dry Nail Bar for about a year and cannot say enough about them. The quality is unmatched. I am very particular about my nails but also want a quick experience at the salon and Liza always meets my expectations and only takes about 45 minutes. Every time I have to go to another salon (due to being out of town or something- never by choice), I am disappointed with the quality and miss Dry Nail Bar! I always get SNS and my nails last a full 3 weeks, I could go longer but don't like them grown out. Parking could be tough before COVID but now I am always able to get a spot around Romare Bearden on the street. 10/10 recommend. read more

Dry Beauty Bar - SNS manicure - Nail Salons Near Me - Charlotte, North Carolina

I'm obsessed with this place. I'm 100 % agreed with all reviews. Every time I get there I enjoy my time and of course my nails. read more

Dry Beauty Bar - Small and friendly place. - Nail Salons Near Me - Charlotte, North Carolina

Liza is my favorite! I lost track of how long she's been doing my nails, but they are the longest they have ever been. I was so happy to see them reopen during the pandemic. Great atmosphere, professional service and awesome attention to detail! read more

I will never go to another nail salon in Charlotte after coming to Dry Nail Bar!! I heard about them through a coworker who's nails I always envied. I've lived in Charlotte for four years and I've never been able to find a salon who can do the designs I'm looking to get. Liza and Dasha did the nails in the first picture and Liza's work is on my hand :) I also love that these are my real nails, they feel so strong and healthy which I haven't been able to say in the past! Hands down the best salon I've been to in Charlotte!! read more

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I really love this place. It is small and intimate never crowded. They do quality work and I am in and out . read more

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I had the pleasure of visiting this nail salon today and what a treat! My nails have never looked so good. Lisa was fast, professional and meticulous! Too bad I live out of state! Thank you, Lisa!! And sorry about the mixup with the change. Even when I accidentally tried to stiff you out of $50, you were a complete gem!! read more

I was in dire need of a pedicure. choosing this place was a big mistake. the nail tech was scrubbing the callous on my toe and scrapped a layer of skin off which it's now infected. Who wants to spend time at urgent care on a weekend. their pedi isn't worth $50 read more

I get pedicures routinely but had never had a dry one. Terrible pedicure. Nicked several cuticles while trimming. Then sprayed alcohol which burned terribly. Feet were still rough when done. Not a relaxing environment either. Dry doesn't work well. Won't go here again. read more

Incredible nail salon! Exceptional service! You will leave with show stopping nails every single time. There is nothing better than looking at your hands and smiling. SNS is unbeatable here! Longest lasting manicure I have ever had. read more