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    Toccare

    4.9 (63 reviews)
    ModerateDay Spas
    Closed Closed

    By appointment only

    Updated a few days ago

    Services - Toccare

    Deep tissue massage

    Hot stone massage

    Swedish massage

    Toccare Photos

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    Recommended Reviews - Toccare

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    Reviews With Photos

    Beautiful sitting room

    My sister in law gave me a gift card here for Christmas and I was finally able to use it this past weekend! I called on a whim to see if they had any last minute openings and was able to get in for a facial. The spa itself is beautiful! The location was great, parking was plenty and easy. The front desk staff was sweet. My esthetician was Fran and she was amazing. We had great conversation and she did a fantastic job on my skin! It had been a while since my last facial and my skin was feeling so tired and blah. I walked out feeling so refreshed and glowy. I absolutely have plans to come back soon and would 10/10 recommend to my girlfriends!

    Lobby/waiting area
    Kelly F.

    I've been in Charlotte for about a year after relocating from San Diego. I've been trying to find my people for services. I'm an esthetician (25 years) and work at another spa in Charlotte. I love to treat myself and be the client from time to time. We need self care too! I've had facials at a bunch of spas around town and haven't found "the one". Let me tell you... THE SECOND Alessandra put her hands on my face, I knew I found the one. Perfect touch, firm when needed, amazing massage, great extractions, attention to detail and it definitely wasn't what we call a "fluff and buff" facial. Her technique was flawless. Loved the space in Dilworth. Very airy and clean and beautiful minimalistic decor. Plenty of parking so don't stress about that. Trust me, book your next facial with Alessandra! Thank guys! Can't wait to come back in!

    Mackenzie S.

    Walk in the door, immediately acknowledged, I signed my waiver and was offered hot tea or water as I wait. I maybe waited for 2 minutes before my lovely masseuse greeted me and welcomed me to my room! This spa is BEAUTIFUL. The decor, the employees, the organic products, this place is a gem! I won't go anywhere else for my organic makeup, and amazing massages / facials. The ladies here are so sweet, kind , and knowledgeable. The owner is also very welcoming and kind. Spa envy and all other chain spas have nothing on this place!

    Cute nook to relax and wait if you have multiple appointments.

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    4 months ago

    Amazing facial and massage. Staff is very friendly. Love the rooms and ambiance. Highly recommend Ashley for massages - she's outstanding.

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    Alisha was fantastic during my facial! A wonderful relaxing experience that I will be back for and my skin is glowing!!

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    6 years ago

    Fran is the best!! She's so cool and made the process so easy and fun. I really recommend her!

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    Page 1 of 2

    Ask the Community - Toccare

    Review Highlights - Toccare

    The girls at the front are so sweet, the owner is very nice and helpful, and Alessandra is AMAZING with facials.

    Mentioned in 5 reviews

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    Urbana Spa - Salt cave

    Urbana Spa

    4.0(134 reviews)
    8.1 mi
    $$$

    Lovely massage service! My first time here was delightful and relaxing. On arrival, I was offered…read morebeverages and waited just moments before being whisked away to the ladies changing room. A robe, slippers and a spa bag for my belongings was already prepared - a nice touch. I started with the salt cave experience. It was relaxing and I was cautioned that anything I brought into the room would have a salt residue afterwards. I didn't really notice a salt residue at all, even on my wet hair. The spa music and the lounge chair did make for a quiet transition from my busy morning into peaceful relaxing mode. Afterwards, I enjoyed a bit of time in the relaxation room. For hot tea, each day they have both a caffeinated and a decaffeinated option. It was served on a cute tray with honey and sugar options. Last, my 90 minute massage. A choice of scalp massage or foot massage was offered and I opted for the foot massage without hesitation. I requested medium pressure and only asked once for a bit less pressure in a sensitive area of my lower back, and my therapist was quick to adjust. I chose the lavender blend massage oil and it smelled lovely. Special attention was paid to my shoulders where I carry most of my tension. Having booked only a couple of days in advance, I did make a deposit of 50% up front and was already within the cancellation window. If more than one service is confirmed, a 20% gratuity for each is automatically added but that was well explained up front and during check out. I noticed a list of monthly membership options during checkout and I'm actually considering joining. It was easy to get an appointment and very relaxing, though I'd probably skip the salt cave and go right to the massage or opt for a facial next time.

    If you're used to high-end spa experiences, you will be disappointed. It's small, there are no…read moreamenities included with the services, and even simple things like warming the hot oils had to be requested instead of being part of the normal experience. I booked a rooftop couples massage a month in advance. When we arrived, they told us the rooftop was closed, even though they had already taken my deposit for this service. The weather was perfect, they then offered to set up the rooftop quickly if I paid an extra $200. The manager rushed me to make a decision on the spot about whether I wanted to pay extra for the rooftop or move to a very small, not aesthetically pleasing room instead. This completely took away from what was supposed to be a relaxing experience and didn't make sense because this was the service I originally booked. The management and staff aren't professional or accommodating. Very strange experience. Following up on Kristy's message here: Urbanna spa accepted a deposit for a rooftop spa appointment. The only reason I booked with Urbanna spa was for the rooftop experience. I intentionally booked on the first day of spring, the weather was 77° with sunny skies and they told me the rooftop was closed after I arrived and checked in. I asked to reschedule on a day the rooftop was open, but no staff could confirm when the rooftop would be open. Kristy (who was not present during my appointment) claims alternative options were offered. Just want to clarify that this is also not true. The only option they gave me tiny room I've attached. I was told management would follow up with a call after my service but Kristy's comment below is the only follow up I've ever received from Urbanna spa. This is not your traditional spa experience. If you're used to high end spa experiences, this will feel very low quality. I highly recommend Woodhouse or Spa At Ballantyne if you're looking for that high-quality experience. Thank you, Kristy, your comments below are a perfect illustration of the quality of service at Urbana.

    Photos
    Urbana Spa - Mimosas

    Mimosas

    Urbana Spa - Inside the spa

    Inside the spa

    Urbana Spa

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    The Spa at Grand Bohemian - Bathroom and lockers

    The Spa at Grand Bohemian

    3.8(10 reviews)
    1.9 miUptown

    Wow. Rooftop sitting area, mimosa while you wait (if you wait), and great relaxing services. My…read moremassage was awesome! You need to have someone take you up the elevator if you're not a guest (in case you're local and only want to go to their spa). I recommend it. I hate those massage places in strip malls. They are not relaxing and rush you in/out. This spa is luxurious! There is a rooftop bar with another view as well. Awesome hotel.

    This was the worst spa experience I think I have ever had and especially for the price point at a…read more4-5 star hotel. I only gave two stars because the staff was super sweet. I called to make a reservation and everything seemed ok but I should've known that it wasn't going to be what I expected when I got a call back shortly after making the appointment asking if I could change the time I had already chosen. Upon arrival, my husband and I filled out the appropriate paperwork but it would've been nice to have completed that process online prior too like I have been able to do with most "upscale" spas. I put upscale in quotes because one would think based on the prices that you would have certain luxuries like a men's and women's area where you can put up your personal items and clothes and lock them, be given a robe and slippers to put on and then be moved to a relaxation room of some sorts to enjoy before and post massage. This spa has NONE of that. Nor did they have a steam room or sauna for you to enjoy and not even a shower for those that might want to freshen up. The only area they have is outside and due to rain, there was no way to enjoy that. When I booked our 2 hour couples massage, I asked for Deep tissue and we basically got a rub down that lasted 80 minutes. Massage Envy has done a better job. I will say the foot scrub was nice but we were there for deep tissue which was an additional charge and we were also told because it was their V-Day special we would get a free spa gift and complementary champagne/mimosa. Never got the gift upon leaving and the champagne and mimosa weren't served in champagne flutes of any sort. This was a huge disappointment and especially for the price! I will not go back to this spa nor would I recommend it!

    Photos
    The Spa at Grand Bohemian - Hydration station. :)

    Hydration station. :)

    The Spa at Grand Bohemian
    The Spa at Grand Bohemian - Looking out on the Charlotte mornin' sky.

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    Looking out on the Charlotte mornin' sky.

    Palestra Boutique Spa - Palestra Boutique Spa offers a variety of spa programs from therapeutic massages to rejuvenating facials.

    Palestra Boutique Spa

    4.6(60 reviews)
    3.6 miSouthPark
    $$

    My experience here started off a little rocky. My friend and I arrived at 2:10 p.m. for our 2:30…read morep.m. couples massage. We entered through our hotel and sat in what we later found out was the yoga studio waiting area. We were clearly seen by two employees, but no one greeted us or asked if we needed assistance. Around 2:25 p.m., I finally asked about our appointment and discovered we had been waiting in the wrong place. I was surprised that no one thought to check on us. If the yoga studio was closed, it seemed unusual to have guests just sitting in the waiting area without anyone saying anything. Thankfully, Sydney quickly stepped in and completely turned the experience around. She was kind and incredibly helpful. The massage itself was fantastic and more than made up for the rough start. Sydney and Alesia were both attentive and made us feel very welcomed. Overall, we left happy, and I would recommend them. If you book a massage, definitely ask for Sydney, Logan, or Alesia--they were absolutely amazing!

    This review is for the studio! There is a separate entrance from the spa with its own desk. The…read morereceptionist at the desk was so kind and helpful. I couldn't figure out how to sign up for yoga online beforehand, but she was able to help me in person! I took the baby & me yoga with Sarah, it was SO fun and she was great!!! Baby had their own blanket and she included stretches that include lifting/holding baby. If baby was crying, she held him/her so we could continue. It was an amazing workout and I felt so refreshed afterwards! The studio is lowly lit, good temperature and good vibes. Bring your own mat but they provide any needed additional materials. I love that they have a large changing table in the bathroom too. Will be back!

    Photos
    Palestra Boutique Spa
    Palestra Boutique Spa
    Palestra Boutique Spa - The remnants after a wonderful treatment!

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    The remnants after a wonderful treatment!

    Spa by JW Charlotte

    Spa by JW Charlotte

    3.7(9 reviews)
    1.5 miUptown

    Decent spot, although I was expecting way more considering the hotel's vibe. The so-called lounge…read moreis pretty small and the locker room even smaller, so overall pretty underwhelming. If you're looking for that elevated and relaxing feel, then this is not it, although the pricing would suggest otherwise. The one standout was my esthetician Timaia. If I return, it'll be only because of her.

    I am extremely disappointed with the customer service and professionalism at the Spa by JW Marriott…read moreCharlotte. More than a week in advance, I booked two separate massage appointments in two separate rooms for my adult son and myself. On the day of our appointment, I received a call informing me that the spa had overbooked and now wanted to place us in the couples massage room together because we share the same last name. My 23-year-old son understandably did not want to receive a massage in the same room as his mother. I explained this clearly. The spa's "solution" was to move one appointment to 4:30 p.m. and offer a 20% discount on only that massage. Unfortunately, this created another problem because we already had dinner reservations at 5:00 p.m. as part of our vacation plans. After several phone calls, the only additional compensation they offered was two glasses of champagne. I even asked whether they could at least add hot stones to my massage for the inconvenience, but the receptionist said she would need manager approval. Multiple times, I requested to speak directly with a manager or supervisor, and each time I was told no one was available. What made this experience especially frustrating was that the manager never bothered to personally get on the phone despite the situation escalating over six separate calls. The receptionist was polite and apologetic, but she was unfairly left to act as the middle person while management remained completely absent. Ultimately, I canceled both appointments and requested that the cancellation fees be waived since this entire issue was caused by the spa's own overbooking mistake. This was supposed to be the relaxing start of our vacation. Instead it became stressful and frustrating. Had they contacted me earlier or handled the situation professionally, I would have had time to book services at another hotel spa. What disappointed me most was not simply the overbooking -- mistakes happen -- but the complete lack of accountability and customer care afterward. We spent part of the first day of our vacation dealing with six phone calls, repeated explanations, and no direct communication from management despite multiple requests. For a luxury hotel spa associated with the JW Marriott brand, I expected significantly better professionalism, problem-solving, and customer service. A manager should have personally addressed the issue and worked to make things right rather than leaving the receptionist to repeatedly relay messages. Unfortunately, this experience fell far below expectations, and I would not recommend this spa based on how this situation was handled.

    Photos
    Spa by JW Charlotte
    Spa by JW Charlotte
    Spa by JW Charlotte

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    Toccare - spas - Updated August 2026

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